Contacting Alinta Energy: Phone Numbers, Email and Address

Alinta Energy

Alinta Energy is an energy provider based in Western Australia. It provides gas not only to that State, but also both gas and electricity (depending on your state) to Victoria, South Australia, New South Wales, and Queensland. If, as a customer (or to-be customer), you need to contact the provider for a general query, technical assistance or to cancel a plan, read on to find out how to contact Alinta depending on where you live.


Western Australia Alinta Energy Customer Service Contact Information

For customers in Western Australia, both residential and business, Alinta Energy has customer service phone numbers, emails, and postal addresses for all enquiries and support questions.

Phone Numbers to Contact Alinta Energy in Western Australia

Alinta Energy has four primary customer service contact numbers for its customers in Western Australia:

  1. Alinta Energy's primary customer service contact number is 13 13 58 which is available Monday to Friday, from 7 am to 7 pm, with additional hours available Saturdays between 8 am and 12 pm. This is also the phone number for vision-impaired customers to request large print accounts.

  2. For interstate calls outside of Western Australia, customers can call 1800 677 945

  3. All new and current customers looking to move with Alinta Energy can call their movers hotline at 1300 508 119

  4. Alinta Energy's business customers can call (08) 9486 3252 for Alinta Energy Business Support

Best Time to Call Alinta Energy Customer Service in Western Australia

Alinta Energy customer service is available weekdays 7 am to 7 pm and Saturdays 8 am to 12 pm. During peak morning hours, customers can expect to have a small wait time before speaking to an operator.

Contact Alinta Energy AbroadAll overseas customers can contact Alinta Energy customer service by dialling +61 8 9210 2005.

In Case of Emergency or Power outage

Experiencing a gas or electricity incident? Here's who to call:

  • If there is a serious danger to life or property call the emergency services phone number 000
  • Alinta Energy provides customers in Western Australia with support in cases of minor emergency, fault, or outage in order to reach distributors as quickly as possible.
  • For minor emergencies, or faults involving gas; including no gas being supplied, and the smell of gas, dial their 24/7 helpline at 13 13 52.
  • For minor electricity emergencies or faults such as no electricity, dial the 24/7 electrical help number 13 13 51.

Both of these numbers will connect you to your gas or electricity distributor.

Email and Postal Address for Alinta Energy in Western Australia

The Alinta email addresses

Alinta Energy’s customer service email for all Western Australia residential customers is customer.services@alintaenergy.com.au.

For Western Australia business customers, Alinta Energy can be emailed at business_sales@alintaenergy.com.au.

The Alinta postal addresses

For any customer service requests, Alinta Energy has both a fax number (1800 651 161) and a mailing address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

As for Alinta Energy office addresses, there are 2 

  • Their head office is located at Grosvenor Place, Level 13, 225 George Street, Sydney NSW 2000
  • and their Western Australia office is located at Level 18 Raine Square, 300 Murray Street, Perth WA 6000.

How to Contact Alinta Energy in Western Australia to Pay a Bill

For its customers in Western Australia, Alinta Energy provides several methods for paying bills, including on the phone, online, by mail, and in-person.

Ways to Pay Your Bill
Method How to Pay What You Need
Phone Call 1300 360 900 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 2733 and your 10-digit personal payment number
Direct Debit Call 13 13 58 to set up, or download and mail this form. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail Alinta Energy
Locked Bag 1000
PERTH WA 6001
Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS

How to Contact Alinta Energy to Subscribe to an Electricity Plan in Western Australia

At this time, Alinta Energy does not provide electricity services to Western Australia, for all general questions relating to their natural gas and LPG plans, contact their customer service by calling 13 13 58.

How to Contact Alinta Energy to Subscribe to a Natural Gas Plan in Western Australian

For comparing plans, subscribing to a new gas plan, or any questions, call Alinta Energy customer service at 13 13 58. First-time clients can also use this number to set up their account or can set up online, or through the mail by downloading this form. and send it by fax to 1800 651 161 or via email.

Alinta Energy on Social Media Twitter Facebook Youtube Instagram LinkedIn

Summary of Phone Numbers for Alinta Energy in Western Australia

A summary of phone numbers for contacting Alinta Energy customer service in Western Australia

 
Query Contact Number Hours
General Enquiries - Local 13 13 58 7 am-7 pm weekdays
8am-12pm Saturday
General Enquiries - Interstate 1800 677 945 7 am-7 pm weekdays
8am-12pm Saturday
Gas Emergency 13 13 52 24/7
Electricity Emergency 13 13 51 24/7
Pay a Bill 1300 360 900 24/7
Subscribe to a gas plan 13 13 58 7 am-7 pm weekdays
8am-12pm Saturday
Overseas +61 8 9210 2005 7 am-7 pm weekdays
8am-12pm Saturday
Dedicated Movers Hotline 1300 508 119 7 am-7 pm weekdays
Business Support (08) 9486 3252 7 am-7 pm weekdays

Alinta Energy Contact Details for Customers in Victoria, South Australia, New South Wales, and Queensland

Alinta Energy provides service for not only Western Australia, but the majority of the National Energy Market Area (NEM) in Victoria, South Australia, New South Wales, and Queensland. For both residential and business clients in these states, Alinta Energy has customer service phone numbers, emails, and postal addresses for all inquiries and support questions.

Phone Numbers to Contact Alinta Energy in Victoria, South Australia, New South Wales, and Queensland

 Alinta Energy’s primary customer service number for clients in the NEM region they service is 13 37 02, available Monday to Friday from 8 am to 9 pm, with additional customer service hours Saturdays 9 am to 6 pm.

 For Alinta Energy large business customers in the NEM, their business customer support number is 1800 428 110, while small businesses can dial 133 908 to reach Alinta Energy business customer support.

Best Time To Call Alinta Energy Customer Service In Victoria, South Australia, New South Wales, Queensland

Alinta Energy customer service is available weekdays between 8 am and 9 pm and Saturdays 9 am to 6 pm. During peak hours, customers may expect a small wait time before speaking to an operator

Alinta Energy Contact Number in Case of Emergency or Power Outage in Victoria, South Australia, New South Wales, and Queensland

If there is a serious danger to life or property call the emergency services phone number 000

Alinta Energy provides support to customers within the NEM in cases of minor emergency, fault, or outage in order to reach distributors as quickly as possible. For minor emergencies or faults, both gas and electric, use their 24/7 helpline by dialling 13 37 02 and selecting option 1 to reach your provider as quickly as possible.

Alinta Energy Email and Postal Address for Customers in Victoria, South Australia, New South Wales, and Queensland

 Alinta Energy’s customer service email for all NEM residential customers is customer.service@mail1.alintaenergy.com.au.

 For NEM business customers, Alinta Energy can be emailed at business_sales@alintaenergy.com.au.

 For any paper mail, Alinta Energy has both a fax number (1300 781 235) and a mailing address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

 Alinta Energy has offices in all the states of Australia it serves. Their head office is located at Grosvenor Place, Level 13, 225 George Street, Sydney NSW 2000. They also have offices in Victoria, South Australia, and Queensland.

The Alinta Energy Postal Addresses
Office Address
Head Office Grosvenor Place, Level 13, 225 George Street
Sydney NSW 2000
Victoria Office Level 16, 60 City Road
Southbank VIC 3006
Western Australia Office Level 18 Raine Square, 300 Murray Street
Perth WA 6000
Queensland Office Suite 10, 36 Agnes Street
Fortitude Valley QLD 4006
South Australia 1 King William Street
Adelaide SA 5000

How to Contact Alinta Energy to Pay a Bill for Customers in Victoria, South Australia, New South Wales, and Queensland

For its customers within the NEM, Alinta Energy provides several methods to pay a bill, including on the phone, online, by mail, and in person. Below is a summary of all the methods you can use to pay Alinta:

Ways to Pay Your Bill
Method How to Pay What You Need
Phone Call 13 37 02 and select option 4 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 168 930 and your 10-digit personal payment number
Direct Debit Set up online, or download and mail this form 8only available in SA and Vic. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail The address is shown on your payment slip Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS

Subscribe to an Electricity Plan with Alinta Energy in Victoria, South Australia, New South Wales, and Queensland

Alinta Energy provides electricity services to all states within the NEM, except Tasmania. To compare, switch, or subscribe to a new electricity plan within the NEM, dial Alinta Energy customer service at 13 37 02.

Contact Alinta Energy AbroadAll overseas customers can contact Alinta Energy customer service while abroad by dialling +61 8 9210 2005.

Subscribe to a Gas Plan with Alinta Energy in Victoria, South Australia, New South Wales, and Queensland

Alinta Energy provides natural gas services to all states within the NEM, except Tasmania. To compare, switch, or subscribe to a new natural gas plan within the NEM, dial Alinta Energy customer service at 13 37 02.

Alinta Energy on Social Media Twitter Facebook Youtube Instagram LinkedIn

Summary of Phone Numbers for Alinta Energy in Victoria, South Australia, New South Wales, and Queensland

A summary of phone numbers for contacting Alinta Energy customer service in Victoria, NSW, SA, and Queensland.

Customer Service Numbers
Query Contact Number Hours
General Enquiries 13 37 02 8 am - 9 pm weekdays
9am - 6pm Saturday
Power Outages or Incidents 13 37 02 select option 1 24/7
Pay a Bill 13 37 02 select option 4 24/7
Subscribe to a Gas or Electricity Plan/strong> 13 37 02 8 am - 9 pm weekdays
9am - 6pm Saturday
Overseas +618 6254 3506 8 am - 9 pm weekdays
9am - 6pm Saturday
Small Businesses 133 908  8 am - 9 pm weekdays
Large Business 1800 428 110 8 am - 9 pm weekdays
Updated on
free call

Energy bills too high?

Compare energy prices and call us to switch energy provider