Alinta Energy Contact | Phone Number, Email & MyAccount

Are you looking for Alinta Energy contact information? As a major energy provider in Australia, Alinta Energy has many ways for customers to call, email, or write to them. No matter the question or query, you can find all the ways to contact Alinta Energy below.

• Live in Western Australia? Jump to the section for you:
• Contact Alinta Energy WA
• WA Alinta Energy Bill Payments

Alinta Energy Contact

Residential customers can contact Alinta Energy by phone, email, post, and online form.

However, customers who live in Western Australia and have a gas account with Alinta Energy have slightly different Alinta Energy contact methods. Below, you will find information about how to contact Alinta Energy including their phone number, email address, and postal address for both Western Australia customers, and customers across the rest of Australia.

Alinta Energy Phone Number - NSW, Vic, Qld, SA

Do you want to call Alinta Energy customer service from NSW, Victoria, Queensland, or South Australia?

You can call Alinta Energy by phone Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm. Below, you will find all of the residential and business contact numbers for Alinta Energy in NSW, Vic, Qld, SA:

Customers can also contact Alinta Energy by email and post.

For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta at:

• Alinta Energy Residential Customer Service: [email protected] or [email protected]
• Alinta Energy Small Business Customer Service: [email protected]

If you have specific questions about your Alinta Energy gas or electricity connections, or meters, please email Alinta at:

• Electricity Connections: [email protected]
• Gas Connections: [email protected]

If you need to send anything to Alinta Energy, such as a complaint, bill, or notice by post you can send it to the Alinta postal address below:

Alinta Energy Postal Address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

Customers can also send an online enquiry form if they need to contact Alinta Energy. The online contact form is for Alinta Energy customers in Victoria, South Australia, Queensland, and New South Wales. The form can be used by residential as well as business customers. Large business customers, such as industrial or commercial businesses, can fill out the large business online contact form to get in touch with Alinta Energy.

Want to Switch to a New Energy Provider?

Speak to an agent or see more plans for free !

1300 560 964 OR Compare Energy Providers

Ad

Alinta Energy Phone Number - WA

If you live in Western Australia, your Alinta Energy contact information is a little bit different.

Alinta Energy Western Australia has a different phone number, email and postal address for customers to contact them. If you want to call Alinta Energy WA, their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.

Live in Western Australia? Here you can find all the ways you can contact Alinta Energy WA:

Customers in Western Australia can send Alinta Energy an email if they have questions about their energy plans, rates, or online account. Below are all the email addresses for Western Australia Alinta customers:

• Alinta Energy Western Australia Residential Customer Service: [email protected]
• Alinta Energy Small Business Customer Service: [email protected]

For customers living in Western Australia, there is also a Western Australia online contact form where customers can submit questions and enquiries to the Alinta customer service team. They will respond to you as soon as possible.

Customers can also send bills and other documents to the postal address for Alinta Energy in Western Australia:

Alinta Energy WA Postal Address:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

• Want more information about Alinta Energy?
• Alinta Energy Review
• Alinta Energy Plans & Rates

Alinta Energy Head Office & Mailing Address

Alinta Energy has offices all across Australia.

While the Alinta Energy head office is in New South Wales, there are additional offices in Victoria, Western Australia, and South Australia.

If you need an Alinta Energy office address, you can find a summary of all Alinta office locations here.

Alinta Energy Email Address

If you don’t want to call Alinta Energy for assistance, you can always contact the energy provider by email.

For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta energy and they will get back to you as soon as they can. There are different email addresses for residential and business customers in Western Australia, so be sure to select the right email address before sending your enquiry. Below is a table listing all the Alinta Energy email addresses:

Alinta Energy My Account

All Alinta customers get access to Alinta Energy My Account to manage their energy services 24/7.

With Alinta Energy My Account, you can:

• Pay your Alinta bill online
• Get Alinta Customer Rewards
• View Alinta bills and account balance
• Manage your payment methods such as direct debit
• Move house with Alinta Energy

You can register for Alinta Energy My Account on the My Account login page. You will need an Alinta Energy account and account number. You can find your account number and all other necessary details on your most recent Alinta Energy bill.

Alinta Energy Power Outage

If you’re in a power outage, you need to contact your energy distributor to report the fault.

Your energy distributor is the one in charge of maintaining and repairing the electricity lines. You can find your energy distributor on your most recent energy bill, or call Alinta Energy using one of the phone numbers below and they can connect you to your energy distributor.

Customers experiencing a power outage need to call one of the numbers below depending on the state in which they live:

Emergencies or Faults - NSW, Vic, Qld, SA:

• 13 37 02
• 1300 848 364
• 1300 798 104
• or 000

Emergencies or Faults - WA:

• 13 13 52
• 1300 798 104
• or 000

Alinta Energy Bill Payments

Alinta Energy has flexible bill payment methods for their customers across Australia.

Customers can pay their Alinta Energy bills by:

• Credit Card Online
• Direct Debit
• By Phone
• In Person at any AusPost
• Cheque by Mail

Bill payment methods for Alinta Energy differ depending on if you live in Western Australia, or if you live in the another part of the country, which is explained below.

Alinta Energy Bill Payment Methods

Alinta bill payment methods for New South Wales, Victoria, Queensland, and South Australia.

Here you will find a summary of ways to pay your Alinta Energy bill.

If you’re having trouble paying your Alinta Energy bill, you can find payment assistance with Alinta Energy. You can call Alinta Energy before your bill is due by calling 13 37 02. You can find help with financial hardship by:

• Requesting a bill payment extension
• Setting up a payment plan
• Finding a financial counsler
• Connecting with energy concessions and assistance payments
• Getting energy efficiency advice

If you’re going through hardship, you can also talk to Alinta about the Alinta Energy Hardship Program. Customers can call Alinta at 13 37 02 or email them at [email protected], to discuss the Alinta Hardship Program.

Alinta understands that many small business customers struggle financially, expecially since COVID-19, so they provide a lot of options. Small business customers can benefit from payment extensions, payment plans or alternative payment options that will meet their individual business circumstances. In order to discuss these options, small business customers can call Alinta at 1300 845 837 or if you prefer, email them at [email protected].

For larger business customers who are struggling with Alinta bill payments, it is recommended to email the large business customer service at [email protected]

Call center currently closed (free service - open Monday to Friday from 10am -7pm)

Speak to a Selectra energy expert about all your energy needs !

Free Callback

Alinta Energy WA - Billing & Payments

Alinta Energy billing and payments for Western Australia customers.

Below, you will find all the ways you can pay your Alinta Energy bill in Western Australia.

Alinta Energy gives customers in Western Australia the option to pay their Alinta Energy bills using Bill Smoothing. With Bill Smoothing, your annual gas usage and costs are divided into 12 equal monthly payments which are taken from your nominated bank or credit card. Bill Smoothing allows customers to pay their annual gas costs in smaller instalments, for better budgeting and to avoid bill shock. To set up Alinta Energy Bill Smoothing call 13 13 58.

If you’re experiencing financial hardship and having trouble paying your Alinta Energy gas bill, you can call Alinta Energy to find financial assistance or get set up with the Continuous Energy Program. This can include:

• Payment extensions
• Payment installments
• Financial counsling
• Information about energy concessions and rebates
• Energy efficiency advice

Alinta Energy Complaints

The Alinta Energy complaints team is available for any disputes or concerns you might have.

Customers are generally satisfied and provide positive reviews of Alinta Energy, but not all customers are happy. Alinta Energy customers are welcome to leave feedback and submit complaints. When you contact the Alinta complaints team they will acknowledge receipt of your enquiry within 2 business days and will get back to you with a resolution within 10 business days. Alinta Energy customer service will ensure that your complaint is resolved in a timely manner and that you are happy with the outcomes.

Below are a few easy ways to contact Alinta Energy for complaints:

• Call Alinta Energy: 1300 845 837
• Submit a complaint form for customers in NSW, Vic, Qld & SA
• Submit a complaint form for customers in Western Australia

Customers who feel that their complaint has not been resolved by Alinta, can always contact their Energy and Water Ombudsman for free and fair dispute resolution services. The Energy and Water Ombudsman in Western Australia can be reached by phone at 08 9220 7588 or via email at [email protected]. For the customers living in NSW, Vic, Qld, or SA, you will have to find the number for the energy Ombudsman in your respective state.