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Alinta Energy Contact: Phone, Email, & Account Management

Alinta Energy

Are you looking for Alinta Energy contact information? As a major energy provider in Australia, Alinta Energy has many ways for customers to call, email, or write to them. No matter the question or query, you can find all the ways to contact Alinta Energy below.


Alinta Energy Contact

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Residential customers can contact Alinta Energy by phone, email, post, and online form.

However, customers who live in Western Australia and have a gas account with Alinta Energy have slightly different Alinta Energy contact methods. Below,you will find information about how to contact Alinta Energy including their phone number, email address, and postal address for both Western Australia customers, and customers across the rest of Australia.

Alinta Energy Contact - NSW, Vic, Qld, SA

Do you want to call Alinta Energy customer service from NSW, Victoria, Queensland, or South Australia?

You can call Alinta Energy by phone Monday to Friday, 8am to 8pm, and Saturday 9am to 5pm. Below, you will find the residential Alinta Energy contact number, and the overseas Alinta Energy phone number:

Alinta Energy Contact Number
How to Contact Alinta Energy Alinta Energy Phone Number
Alinta Energy Residential Number 13 37 02
Overseas Alinta Energy Phone Number +61 8 6254 3506

Customers can also contact Alinta Energy by email and post.

Alinta Energy email: customer.service@alintaenergy.com.au

Alinta Energy Postal Address:
Alinta Energy
PO Box 16196
Collins Street West VIC 8007

You can also send an online enquiry form if you need to contact Alinta Energy. This form is for Alinta Energy customers in Victoria, South Australia, Queensland, and New South Wales.

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Alinta Energy Contact - WA

If you live in Western Australia, your Alinta Energy contact information is a little bit different.

Alinta Energy Western Australia has a different phone number, email and postal address for customers to contact them. If you want to call Alinta Energy WA, their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.

Live in Western Australia? Here you can find all the ways you can contact Alinta Energy WA:

Western Australia Alinta Energy Contact
Alinta Energy Contact Method WA Alinta Energy Contact WA
Alinta Energy Phone Number
General - WA
13 13 58
Alinta Energy Phone Number
Interstate - WA
1800 677 945
Alinta Energy Phone Number
Overseas - WA
+61 8 9210 2005
Alinta Energy Email customer.services@alintaenergy.com.au
Alinta Energy WA Postal Address Alinta Energy
Locked Bag 55
Perth WA BC 6849

Alinta Energy Head Office & Address

Alinta Energy has offices across Australia.

While the Alinta Energy head office is in New South Wales, there are additional offices in Victoria, Western Australia, and South Australia.

If you need an Alinta Energy office address, you can find a summary of all Alinta office locations here.

Alinta Energy Office Address
Alinta Energy Office Location Alinta Energy Office Address
Alinta Energy Head Office Grosvenor Place, Level 13, 225 George Street,
Sydney NSW 2000
Alinta Energy Victoria Office Level 16, 40 City Road
Southbank VIC 3006
Alinta Energy Western Australia Office Level 18 Raine Square, 300 Murray Street
Perth WA 6000
Alinta Energy South Australia Office 1 King William Street,
Adelaide SA 5000

Alinta Energy Power Outage

If you’re in a power outage, you need to contact your energy distributor to report the fault.

Your energy distributor is the one in charge of maintaining and repairing the electricity lines. You can find your energy distributor on your most recent energy bill, or call Alinta Energy using one of the phone numbers below and they can connect you to your energy distributor.

Customers experiencing a power outage need to call:

  • Western Australia: 13 13 52
  • All other customers: 13 37 02

Alinta Energy Bill Payments

Alinta Energy has flexible bill payment methods for their customers across Australia.

Customers can pay their Alinta Energy bills by:

  • Credit Card Online
  • Direct Debit
  • By Phone
  • In Person at any AusPost
  • Cheque by Mail

Bill payment methods for Alinta Energy differ depending on if you live in Western Australia, or if you live in the another part of the country, which is explained below.

Alinta Energy Bill Payment Methods

Alinta bill payment methods for New South Wales, Victoria, Queensland, and South Australia.

Here you will find a summary of ways to pay your Alinta Energy bill.

Alinta Energy - Pay My Bill
Payment Method How to Pay an Alinta Energy Bill
Pay Online Pay online with any credit card
Direct Debit Set up direct debit by online form, with My Account, or call 13 37 02
BPAY Biller Code: 168 930
Phone 13 37 02 and select option 4
In Person Pay at any AusPost Office
Cheque by Mail Send your check and payment slip to the address on your latest energy bill

If you’re having trouble paying your Alinta Energy bill, you can find payment assistance with Alinta Energy. You can call Alinta Energy before your bill is due by calling 13 37 02. You can find help with financial hardship by:

If you’re going through hardship, you can also talk to Alinta about the Alinta Energy Hardship Program.

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Alinta Energy WA - Billing & Payments

Alinta Energy billing and payments for Western Australia customers.

Below, you will find all the ways you can pay your Alinta Energy bill in Western Australia.

Western Australia Alinta Bill Payment Methods
Payment Method Pay Your Alinta Bill
Pay Online Pay online with any credit card
Direct Debit Fill out a Direct Debit form and return it by mail, fax, or email or, or call 13 13 58
BPAY Biller Code: 2733
Phone 1300 360 900
In Person Pay at any AusPost Office
Cheque by Mail Send your check and payment slip to the address on your latest energy bill

Alinta Energy gives customers in Western Australia the option to pay their Alinta Energy bills using Bill Smoothing. With Bill Smoothing, your annual gas usage and costs are divided into 12 equal monthly payments which are taken from your nominated bank or credit card. Bill Smoothing allows customers to pay their annual gas costs in smaller instalments, for better budgeting and to avoid bill shock. To set up Alinta Energy Bill Smoothing call 13 13 58.

If you’re experiencing financial hardship and having trouble paying your Alinta Energy gas bill, you can call Alinta Energy to find financial assistance or get set up with the Continuous Energy Program. This can include:

  • Payment extensions
  • Payment installments
  • Financial counsling
  • Information about energy concessions and rebates
  • Energy efficiency advice

Alinta Energy My Account

All Alinta customers get access to Alinta Energy My Account to manage their energy services 24/7.

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With Alinta Energy My Account, you can:

  • Pay your Alinta bill online
  • Get Alinta Customer Rewards
  • View Alinta bills and account balance
  • Manage your payment methods such as direct debit
  • Move house with Alinta Energy

You can register for Alinta Energy My Account on the My Account login page. You will need an Alinta Energy account and account number. You can find your account number and all other necessary details on your most recent Alinta Energy bill.

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