Residential (NSW, VIC, QLD, SA)
13 39 08General customer service · Mon–Fri 8am–6pm, Sat 8am–12pm
Customer service & contact
Customer service & contact
Alinta Energy contact numbers
The general Alinta Energy contact number is 13 39 08 for NSW, Victoria, Queensland and South Australia. Western Australia gas customers have a separate line on 13 13 58. Below we break down every way to contact Alinta — phone, email, post and online — whatever your query.
13 39 08 · NSW/VIC/QLD/SA
WA gas line
Mon–Sat support
Emergencies 24/7
In a hurry
The Alinta numbers most people need
Tap any number to call. Western Australia gas customers use a separate line; everyone else in NSW, VIC, QLD and SA is handled by the same Alinta teams.
Western Australia gas
13 13 58WA general line · Mon–Fri 8am–6pm, Sat 8am–12pm
Accounts & general
13 37 02Account, billing & cancellations
Complaints & disputes
1300 845 837Feedback & dispute resolution
All Alinta contact numbers
Search the Alinta phone directory
These numbers are for customers in NSW, Victoria, Queensland and South Australia. Type what you need (for example "connections", "moving", "complaints" or "overseas") to filter the list. Western Australia lines are listed in their own section below.
Residential number
13 39 08Residential accounts for NSW, VIC, QLD & SA. Mon–Fri 8am–6pm, Sat 8am–12pm.
Gas & electricity connections
1300 669 950General and urgent connections. Mon–Fri 8am–6pm, Sat 8am–12pm.
Cancel Alinta Energy
1300 594 839Cancel your plan (also 1300 393 827). Mon–Fri 8am–6pm, Sat 8am–12pm.
Overseas (eastern states)
+61 3 5909 9033Call Alinta from outside Australia. Mon–Fri 8am–6pm, Sat 8am–12pm.
National Relay Service
13 36 77Relay service for customers who are deaf or have hearing or speech difficulty.
No Alinta number matches that search. Try a broader term, or call the general line on 13 39 08.
Western Australia
Alinta contact for Western Australia
WA gas customers have their own numbers, email and postal address. Phone lines are open Monday to Friday 8am–6pm and Saturday 8am–12pm (WST). Email [email protected].
WA general number
13 13 58Also 1300 798 104
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
WA interstate number
1800 677 945For WA customers calling interstate
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
WA emergencies & faults
13 13 52Also 1300 798 104, or 000
24/7
WA overseas number
+61 8 9210 2005For WA customers calling from overseas
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
WA postal address. Alinta Energy, Locked Bag 55, Perth WA BC 6849. WA business customers can email [email protected].
Emergencies
Alinta emergency contact & power outages
Although Alinta sells you electricity and gas, it is your energy distributor who maintains the network and fixes faults and outages. Find your distributor's emergency number on your latest energy bill, or call Alinta and they can connect you.
Serious danger to life or property, or you smell gas
Emergency services
000Faults & emergencies in NSW, VIC, QLD & SA
Alinta faults line
1300 848 364Faults & emergencies in Western Australia
Alinta WA faults line
13 13 52Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
For businesses
Alinta phone numbers for business
Business customers have their own Alinta lines. Large commercial and industrial customers can also email [email protected].
Business number
13 39 08General business accounts
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
Small business payment help
1300 403 202Payment assistance for small business
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
Small business debt helpline
1800 413 828Debt support for small business
Mon – Fri: 8am – 6pm, Sat 8am – 12pm
In writing
Alinta email & postal addresses
For written correspondence such as complaints, forms or enquiries, contact Alinta by email or post. Choose the right address for your need.
Alinta email addresses
- Residential customer service (NSW, VIC, QLD, SA) [email protected]
- Small business customer service [email protected]
- WA residential customer service [email protected]
- WA business customer service [email protected]
- Large commercial & industrial [email protected]
- Electricity connections [email protected]
- Gas connections [email protected]
- New connections (builders) [email protected]
- Payment hardship program [email protected]
Postal addresses
NSW, VIC, QLD, SA
Alinta Energy
PO Box 16196
Collins Street West VIC 8007
Western Australia
Alinta Energy
Locked Bag 55
Perth WA BC 6849
Where Alinta operates
Alinta Energy offices
Alinta has offices across Australia, with its head office in Sydney and additional offices in Victoria, Western Australia and South Australia.
Sydney (head office)
Grosvenor Place, Level 13
225 George Street
Sydney NSW 2000
Melbourne
Level 16, 40 City Road
Southbank VIC 3006
Perth
Level 18, Raine Square
300 Murray Street
Perth WA 6000
Adelaide
1 King William Street
Adelaide SA 5000
Complaints
How to make a complaint to Alinta
Alinta's complaints team handles disputes and concerns. The retailer follows a simple, staged complaints process.
01
Contact Alinta
Raise your complaint by phone on 1300 845 837 or via the online complaint form for your region. Alinta acknowledges receipt within 2 business days.
02
Resolution
Alinta aims to resolve your complaint and get back to you within 10 business days, working to ensure you are happy with the outcome.
03
Energy & Water Ombudsman
If your complaint is not resolved, escalate it free of charge to the Energy and Water Ombudsman in your state. In WA, call 08 9220 7588.
Common questions
A Selectra expert answers your most common Alinta Energy contact questions
For NSW, Victoria, Queensland and South Australia call 13 39 08, Monday to Friday 8am–6pm and Saturday 8am–12pm. Western Australia has a different line: call 13 13 58 for gas, with the same hours.
Alinta has dedicated lines for connections (1300 669 950), moving house (1300 191 954), complaints (1300 845 837) and payment assistance (1300 828 613). Use the searchable directory above to find the right number for your need.
Residential customers in NSW, VIC, QLD and SA can email [email protected]. Western Australia residential customers use [email protected]. There are also specialist addresses for business, connections and hardship — see the email directory above.
Alinta customer support is available 8am to 6pm Monday to Friday and 8am to 12pm on Saturday. Outside these hours you can manage your account through the Alinta app or your MyAccount login. Emergency and fault lines are open 24/7.
For a power outage, contact your energy distributor — the number is on your bill. Alinta can connect you if you call the faults line: 1300 848 364 (NSW, VIC, QLD, SA) or 13 13 52 (WA). For serious danger to life or property, or if you smell gas, call 000 immediately.
Yes. Alinta customers can manage their account through Alinta MyAccount and the app, and Alinta has partnered with the HelpPay payment app so you can pay bills via BPAY through a secured link that can be shared with family. Download HelpPay free from the App Store or Google Play and add your bill details to create a payment link.
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