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Alinta Energy Contact | Phone Number, Email & MyAccount

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Alinta Energy Contact

Are you looking for Alinta Energy contact information? As a major energy provider in Australia, Alinta Energy has many ways for customers to call, email, or write to them. No matter the question or query, you can find all the ways to contact Alinta Energy below.

Alinta Energy Contact

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Residential customers can contact Alinta Energy by phone, email, post, and online form.

However, customers who live in Western Australia and have a gas account with Alinta Energy have slightly different Alinta Energy contact methods. Below, you will find information about how to contact Alinta Energy including their phone number, email address, and postal address for both Western Australia customers, and customers across the rest of Australia.

Alinta Energy Phone Number - NSW, Vic, Qld, SA

Do you want to call Alinta Energy customer service from NSW, Victoria, Queensland, or South Australia?

You can call Alinta Energy by phone Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm. Below, you will find all of the residential and business contact numbers for Alinta Energy in NSW, Vic, Qld, SA:

Alinta Energy Phone Numbers
 

Alinta Energy Contact Numbers
Department Alinta Energy Phone Number Contact Hours (AEST)
Compare Energy Plans
with Selectra
1300 560 964 Mon - Fri: 10am-7pm
General Customer Service Number 1300 351 806 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Alinta Energy Residential Number 13 37 02 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Alinta Energy Business Number 13 39 08 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Gas & Electricity Connections
For General & Urgent Connections
1300 669 950 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Moving House 1300 191 954 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Cancel Alinta Energy 1300 594 839
1300 393 827
Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Complaints & Disputes 1300 845 837 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Residential Payment Assistance 1300 828 613 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Small Business Payment Assistance 1300 403 202 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Small Business Debt Helpline 1800 413 828 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Emergencies or Faults 1300 848 364
1300 798 104
or 000
24/7

Additional Alinta Energy Phone Numbers
 

Additional Alinta Energy Contact Numbers
Department Alinta Energy Phone Number Contact Hours (AEST)
Fax Number 1300 781 235 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Overseas Phone Number +61 8 6254 3506 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Speak & Listen Service 1300 555 727 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
National Relay Service 13 36 77 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
Interpreter Service 1300 297 727 Mon - Fri: 8am-6pm
Saturday: 8am-12pm

Customers can also contact Alinta Energy by email and post.

For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta at:

If you have specific questions about your Alinta Energy gas or electricity connections, or meters, please email Alinta at:

If you need to send anything to Alinta Energy, such as a complaint, bill, or notice by post you can send it to the Alinta postal address below:

Alinta Energy Postal Address:

Alinta Energy
PO Box 16196
Collins Street West VIC 8007

Customers can also send an online enquiry form if they need to contact Alinta Energy. The online contact form is for Alinta Energy customers in Victoria, South Australia, Queensland, and New South Wales. The form can be used by residential as well as business customers. Large business customers, such as industrial or commercial businesses, can fill out the large business online contact form to get in touch with Alinta Energy.

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Alinta Energy Phone Number - WA

If you live in Western Australia, your Alinta Energy contact information is a little bit different.

Alinta Energy Western Australia has a different phone number, email and postal address for customers to contact them. If you want to call Alinta Energy WA, their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.

Live in Western Australia? Here you can find all the ways you can contact Alinta Energy WA:

Western Australia Alinta Energy Contact
Alinta Energy Contact Method WA Alinta Energy Contact WA Contact Hours (WST)
Compare Energy Plans
with Selectra
1300 560 964 Mon - Fri: 10am-7pm
WA General Phone Number 13 13 58 or 1300 798 104 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA Interstate Phone Number 1800 677 945 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA Emergencies or Faults 13 13 52, 1300 798 104 or 000 24/7
WA Fax Number 1800 651 161 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA Overseas Phone Number +61 8 9210 2005 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA Speak & Listen Service 1300 555 727 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA National Relay Service 13 36 77 Mon - Fri: 8am-6pm
Saturday: 8am-12pm
WA Interpreter Service 1300 297 727 Mon - Fri: 8am-6pm
Saturday: 8am-12pm

Customers in Western Australia can send Alinta Energy an email if they have questions about their energy plans, rates, or online account. Below are all the email addresses for Western Australia Alinta customers:

For customers living in Western Australia, there is also a Western Australia online contact form where customers can submit questions and enquiries to the Alinta customer service team. They will respond to you as soon as possible.

Customers can also send bills and other documents to the postal address for Alinta Energy in Western Australia:

Alinta Energy WA Postal Address:

Alinta Energy
Locked Bag 55
Perth WA BC 6849

Alinta Energy Head Office & Mailing Address

Alinta Energy has offices all across Australia.

While the Alinta Energy head office is in New South Wales, there are additional offices in Victoria, Western Australia, and South Australia.

If you need an Alinta Energy office address, you can find a summary of all Alinta office locations here.

Alinta Energy Office Address
Alinta Energy Office Location Alinta Energy Office Address
Alinta Energy Head Office Grosvenor Place, Level 13, 225 George Street,
Sydney NSW 2000
Alinta Energy Victoria Office Level 16, 40 City Road
Southbank VIC 3006
Alinta Energy Western Australia Office Level 18 Raine Square, 300 Murray Street
Perth WA 6000
Alinta Energy South Australia Office 1 King William Street,
Adelaide SA 5000

Alinta Energy Email Address

If you don’t want to call Alinta Energy for assistance, you can always contact the energy provider by email.

For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta energy and they will get back to you as soon as they can. There are different email addresses for residential and business customers in Western Australia, so be sure to select the right email address before sending your enquiry. Below is a table listing all the Alinta Energy email addresses:

Alinta Energy Email Addresses
Department Email Address
Residential Customer Service
Customers in NSW, Vic, Qld, SA
[email protected]
Small Business Customer Service
Customers in NSW, Vic, Qld, SA Customers
[email protected]
WA Residential Customer Service
Customers in Western Australia
[email protected]
WA Business Customer Service
Customers in Western Australia
[email protected]
Large Commercial & Industrial Customer Service [email protected]
Electicity Connections [email protected]
Gas Connections [email protected]
New Connections Specialist Team [email protected]
Payment Hardship Program [email protected]

Alinta Energy My Account

Woman on Laptop

All Alinta customers get access to Alinta Energy My Account to manage their energy services 24/7.

With Alinta Energy My Account, you can:

  • Pay your Alinta bill online
  • Get Alinta Customer Rewards
  • View Alinta bills and account balance
  • Manage your payment methods such as direct debit
  • Move house with Alinta Energy

You can register for Alinta Energy My Account on the My Account login page. You will need an Alinta Energy account and account number. You can find your account number and all other necessary details on your most recent Alinta Energy bill.

Alinta Energy Power Outage

If you’re in a power outage, you need to contact your energy distributor to report the fault.

Your energy distributor is the one in charge of maintaining and repairing the electricity lines. You can find your energy distributor on your most recent energy bill, or call Alinta Energy using one of the phone numbers below and they can connect you to your energy distributor.

Customers experiencing a power outage need to call one of the numbers below depending on the state in which they live:

Emergencies or Faults - NSW, Vic, Qld, SA:

  • 13 37 02
  • 1300 848 364
  • 1300 798 104
  • or 000

Emergencies or Faults - WA:

  • 13 13 52
  • 1300 798 104
  • or 000

Alinta Energy Bill Payments

Electricity Bill Money

Alinta Energy has flexible bill payment methods for their customers across Australia.

Customers can pay their Alinta Energy bills by:

  • Credit Card Online
  • Direct Debit
  • By Phone
  • In Person at any AusPost
  • Cheque by Mail

Bill payment methods for Alinta Energy differ depending on if you live in Western Australia, or if you live in the another part of the country, which is explained below.

Alinta Energy Bill Payment Methods

Alinta bill payment methods for New South Wales, Victoria, Queensland, and South Australia.

Here you will find a summary of ways to pay your Alinta Energy bill.

Alinta Energy - Pay My Bill
Payment Method How to Pay an Alinta Energy Bill
Pay Online Pay online with any credit card
Direct Debit Set up direct debit by online form, with My Account, or call 13 37 02
BPAY Biller Code: 168 930
Phone 13 37 02 and select option 4
In Person Pay at any AusPost Office
Cheque by Mail Send your check and payment slip to the address on your latest energy bill

If you’re having trouble paying your Alinta Energy bill, you can find payment assistance with Alinta Energy. You can call Alinta Energy before your bill is due by calling 13 37 02. You can find help with financial hardship by:

If you’re going through hardship, you can also talk to Alinta about the Alinta Energy Hardship Program. Customers can call Alinta at 13 37 02 or email them at [email protected], to discuss the Alinta Hardship Program.

Alinta understands that many small business customers struggle financially, expecially since COVID-19, so they provide a lot of options. Small business customers can benefit from payment extensions, payment plans or alternative payment options that will meet their individual business circumstances. In order to discuss these options, small business customers can call Alinta at 1300 845 837 or if you prefer, email them at [email protected].

For larger business customers who are struggling with Alinta bill payments, it is recommended to email the large business customer service at [email protected]

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Alinta Energy WA - Billing & Payments

Alinta Energy billing and payments for Western Australia customers.

Below, you will find all the ways you can pay your Alinta Energy bill in Western Australia.

Western Australia Alinta Bill Payment Methods
Payment Method Pay Your Alinta Bill
Pay Online Pay online with any credit card
Direct Debit Fill out a Direct Debit form and return it by mail, fax, or email or, or call 13 13 58
BPAY Biller Code: 2733
Phone 1300 360 900
In Person Pay at any AusPost Office
Cheque by Mail Send your check and payment slip to the address on your latest energy bill

Alinta Energy gives customers in Western Australia the option to pay their Alinta Energy bills using Bill Smoothing. With Bill Smoothing, your annual gas usage and costs are divided into 12 equal monthly payments which are taken from your nominated bank or credit card. Bill Smoothing allows customers to pay their annual gas costs in smaller instalments, for better budgeting and to avoid bill shock. To set up Alinta Energy Bill Smoothing call 13 13 58.

If you’re experiencing financial hardship and having trouble paying your Alinta Energy gas bill, you can call Alinta Energy to find financial assistance or get set up with the Continuous Energy Program. This can include:

  • Payment extensions
  • Payment installments
  • Financial counsling
  • Information about energy concessions and rebates
  • Energy efficiency advice

Alinta Energy Complaints

The Alinta Energy complaints team is available for any disputes or concerns you might have.

Customers are generally satisfied and provide positive reviews of Alinta Energy, but not all customers are happy. Alinta Energy customers are welcome to leave feedback and submit complaints. When you contact the Alinta complaints team they will acknowledge receipt of your enquiry within 2 business days and will get back to you with a resolution within 10 business days. Alinta Energy customer service will ensure that your complaint is resolved in a timely manner and that you are happy with the outcomes.

Below are a few easy ways to contact Alinta Energy for complaints:

Customers who feel that their complaint has not been resolved by Alinta, can always contact their Energy and Water Ombudsman for free and fair dispute resolution services. The Energy and Water Ombudsman in Western Australia can be reached by phone at 08 9220 7588 or via email at [email protected]. For the customers living in NSW, Vic, Qld, or SA, you will have to find the number for the energy Ombudsman in your respective state.

Alinta Energy Contact FAQ

How Do I Contact Alinta Energy in Australia?

You can call Alinta Energy by phone at 13 37 02, Monday to Friday, 8am to 6pm, and Saturday 9am to 12pm.

Alinta Energy Western Australia has a different phone number. If you want to call Alinta Energy WA, please dial 13 13 58. Their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.

Does Alinta Energy Have an App?

Alinta Energy has partnered with HelpPay, a simple payment app, to provide customers with an easier way to pay their Alinta Energy bills. HelpPay allows Alinta customers to pay their bills via BPAY, using a secured link that can be shared with friends and family. When you use HelpPay, and pay your energy bills via the secured link, you are guaranteed that the money will be paid to the business it's owed to.

All you have to do to sign up for HelpPay is download the free app from the Apple app store or the Google play store and create a free account. Then, add in your bill details, BPAY numbers and the amount of the bill. A payment page and link will be created that you can then pay or share with your support network.

Is Alinta Energy Australian Owned?

Alinta Energy began in Western Australia in 1990's. The brand began as AlintaGas and supplied gas and electricity to homes in Western Australia. In 1998, the Western Australian Government pivatised AlintaGas and ever since then, Alinta Energy has grown exponentially. Alinta now sells gas and electricity in NWS, VIC, QLD and SA in addition to WA. Alinta Energy was sold in 2017 and is now owned by a Hong-Kong based company called Chow Tai Food Capital Limited.