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Alinta Energy Contact Information for WA, QLD, Vic, NSW, and SA

Alinta Energy

Western Australia-based energy provider, Alinta Energy offers natural gas to customers in WA, as well as gas and electricity to customers in Queensland, Victoria, New South Wales, and South Australia. New and existing customers can contact Alinta Energy any number of ways, for any question or query they might have. Continue reading for more information about contacting Alinta Energy, no matter which state you live in.


Alinta Energy phone numbers in Western Australia

Customers in Western Australia can contact Alinta Energy by a number of phone numbers. Alinta Energy’s primary customer service contact number, 13 13 58 is available weekdays from 7am to 7pm and Saturdays from 8am to 12pm. Vision-impared customers can also call this number to request large print accounts.

  • Additional Alinta Energy phone numbers in Western Australia
  • For interstate calls, customers outside of Western Australia who need to speak with Alinta Energy in WA can dial 1800 677 945
  • Customers who need to get in touch with Alinta Energy WA movers hotline (both existing and new customers) can call 1300 508 119
  • Overseas customers can call +61 8 9210 2005 to get in touch with Alinta Energy in Western Australia

Alinta Energy phone numbers in QLD, Vic, NSW, and SA

Alinta Energy’s primary customer service number for clients in the NEM region they service is 13 37 02, available Monday to Friday from 8 am to 9 pm, with additional customer service hours Saturdays 9 am to 6 pm. This is also the number for customers moving house with Alinta Energy, and existing customers can call this number to reach Alinta Energy’s moving team.

Overseas customersCustomers abroad looking to get in touch with Alinta Energy outside of Western Australia can call +61 8 6254 3506 to speak to customer service.

Contact Alinta Energy in case of emergency or power outage

Life-threatening emergencyCustomers experiencing a life-threatening emergency or damage to self or property need to call 000 to reach emergency services

Outages or faults in Western Australia

For minor emergencies, or faults involving gas; including no gas being supplied, and the smell of gas, dial 13 13 52 (ATCO Gas Australia). For minor electricity emergencies or faults such as no electricity, dial 13 13 51 (Western Power). Both of these numbers will connect you to your gas or electricity distributor. In addition, your Alinta Energy bill should have the name and phone number of your energy distributor.

Power outages or faults in Victoria, NSW, SA, or Queensland

Alinta Energy provides support to customers within the NEM in cases of minor emergency, fault, or outage in order to reach distributors as quickly as possible. For minor emergencies or faults, both gas and electric, use their 24/7 helpline by dialling 13 37 02 and selecting option 1 to reach your electricity or gas distributor as quickly as possible. In addition, the name and emergency number of your electricity or gas distributor should be found on your energy bills.

Alinta Energy postal address, fax number, and office locations

Customers of Alinta Energy can send paper mail to their provider by post, or fax. In addition, Alinta Energy has multiple offices across Australia.

Alinta Energy postal addresses

Here you can find the postal address for Alinta Energy in Western Australia, as well as NSW, South Australia, Queensland, and Victoria

Alinta Energy postal address WA Alinta Energy postal address
​​​​​​​SA, QLD, VIC, and NSW
Alinta Energy
Locked Bag 55
Perth WA BC 6849
Alinta Energy
PO Box 16196
Collins Street West VIC 8007

Fax numbers for Alinta Energy

In addition to a postal address to mail forms, customers can also send forms by fax to Alinta Energy

  • Western Australia: 1800 651 161
  • NSW, SA, QLD, and VIC: 1300 781 235​​​​​​​

Alinta Energy office locations

Alinta Energy has offices in all the states of Australia it serves. Their head office is located at Grosvenor Place, Level 13, 225 George Street, Sydney NSW 2000. They also have offices in Victoria, South Australia, and Queensland.

The Alinta Energy Postal Addresses
Office Address
Head Office Grosvenor Place, Level 13, 225 George Street
Sydney NSW 2000
Victoria Office Level 16, 40 City Road
Southbank VIC 3006
Western Australia Office Level 18 Raine Square, 300 Murray Street
Perth WA 6000
Queensland Office Suite 10, 36 Agnes Street
Fortitude Valley QLD 4006
South Australia 1 King William Street
Adelaide SA 5000

Email Alinta Energy

Alinta Energy can be emailed by residential customers across Australia at customer.service@alintaenergy.com.au. For all business customers, Alinta Energy has a dedicated email address for business enquiries at business_sales@alintaenergy.com.au.

Sign up to Alinta Energy

Customers can sign up to an Alinta Energy gas or electricity plan online or over the phone.

How to sign up to Alinta Energy in Western Australia

At this time, Alinta Energy does not provide electricity services to Western Australia, for all general questions relating to their natural gas plans, contact their customer service by calling 13 13 58. Customers who want to can also easily sign up for Alinta Energy online.

How to sign up to Alinta Energy in SA, NSW, QLD, and Vic

Alinta Energy provides electricity services to all states within the NEM, except Tasmania. To compare, switch, or subscribe to a new electricity plan within the NEM, dial Alinta Energy customer service at 13 37 02. Customers can also sign up to Alinta Energy online. If signing up online, customers will need to provide a valid form of identification to ensure eligibility through a credit check.

Pay your Alinta Energy bill

Alinta Energy offers flexible billing and payment methods to all of its customers. However, depending on where you live these methods might differ. Customers experiencing financial hardship should contact Alinta Energy as soon as possible to discuss their options, which could include deferring a payment, organizing a payment plan, or applying for government concessions and rebates.

Read below to find out all the ways to pay your Alinta Energy bill.

Western Australia bill payment methods

Discover all the ways to pay an Alinta Energy bill in Western Australia.

Ways to pay your Alinta Energy bill WA
Method How to Pay What You Need
Phone Call 1300 360 900 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 2733 and your 10-digit personal payment number
Direct Debit Call 13 13 58 to set up, or download and mail this form. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail Alinta Energy
Locked Bag 1000
PERTH WA 6001
Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS

New South Wales, Victoria, South Australia, and Queensland bill payment methods

Here are all the ways you can pay your Alinta Energy bill from NSW, South Australia, Queensland, and Victoria.

Ways to pay your bill in NSW, VIC, SA, and QLD
Method How to Pay What You Need
Phone Call 13 37 02 and select option 4 A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
Online Pay Online A credit card, your personal energy bill for the amount due and your 10-digit payment number, and something to record the payment receipt for your personal records
BPAY Over the phone or internet through your financial institution Alinta Energy Biller Code 168 930 and your 10-digit personal payment number
Direct Debit Set up online, or download and mail this form only available in SA and Vic. If you do not already have direct debit set up, you will need to do so before using this payment method
Mail The address is shown on your payment slip Personal cheque payable to AlintaEnergy and payment slip
In-person (POSTbillpay®) Any Australian post office Cash, cheque, or EFTPOS
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