Alinta Energy Contact | Call Alinta Energy Customer Service at 13 37 02
The general Alinta Energy contact number is 13 37 02. Are you looking for additional Alinta Energy contact information? As a major energy provider in Australia, Alinta Energy has many ways for customers to call, email, or write to them. No matter the question or query, you can find all the ways to contact Alinta Energy below.
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Overview of Alinta Energy Contact Information
Contact Alinta Energy
Below is a brief overview of the main ways to get in touch with Alinta Energy customer service
Main Alinta Energy Contact Numbers
- Alinta General Customer service - 1300 351 806
- Alinta Residential Number - 13 37 02
- WA General Phone Number - 13 13 58
Alinta Energy Postal Address
-
Alinta Energy Postal Address
PO Box 16196
Collins Street West VIC 8007 -
Alinta Energy WA Postal Address
Locked Bag 55
Perth WA BC 6849
Alinta Energy Complaints
- Call 1300 845 837
Alinta Energy Business Contact
- Call 13 39 08
Alinta Energy Email Address
- Live in Western Australia? Jump to the section for you:
- Contact Alinta Energy WA
- WA Alinta Energy Bill Payments
Contact Alinta Energy
Residential customers can contact Alinta Energy by phone, email, post, and online form.
However, customers who live in Western Australia and have a gas account with Alinta Energy have slightly different Alinta Energy contact methods. Below, you will find information about how to contact Alinta Energy including their phone number, email address, and postal address for both Western Australia customers, and customers across the rest of Australia.
Alinta Energy Phone Number - NSW, Vic, Qld, SA
Do you want to call Alinta Energy customer service from NSW, Victoria, Queensland, or South Australia?
You can call Alinta Energy by phone Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm. Below, you will find all of the residential and business contact numbers for Alinta Energy in NSW, Vic, Qld, SA:
Alinta Energy Phone Number - NSW, Vic, Qld, SA
Department | Alinta Energy Phone Number | Contact Hours (AEST) |
|---|---|---|
Compare Energy Plans | Mon - Fri: 10am - 7pm | |
| General Customer Service Number | 1300 351 806 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Alinta Energy Residential Number | 13 37 02 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Gas & Electricity Connections For General & Urgent Connections | 1300 669 950 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Moving House | 1300 191 954 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Cancel Alinta Energy | 1300 594 839 1300 393 827 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Complaints & Disputes | 1300 845 837 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Residential Payment Assistance | 1300 828 613 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
Additional Alinta Energy Phone Numbers
Department | Alinta Energy Phone Number | Contact Hours (AEST) |
|---|---|---|
| Fax Number | 1300 781 235 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Overseas Phone Number | +61 8 6254 3506 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Speak & Listen Service | 1300 555 727 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| National Relay Service | 13 36 77 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Interpreter Service | 1300 297 727 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Emergencies or Faults | 1300 848 364 1300 798 104 or 000 | 24/7 |
Customers can also contact Alinta Energy by email and post.
For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta at:
- Alinta Energy Residential Customer Service: [email protected] or [email protected]
- Alinta Energy Small Business Customer Service: [email protected]
If you have specific questions about your Alinta Energy gas or electricity connections, or meters, please email Alinta at:
- Electricity Connections: [email protected]
- Gas Connections: [email protected]
If you need to send anything to Alinta Energy, such as a complaint, bill, or notice by post you can send it to the Alinta postal address below:
Alinta Energy Postal Address
PO Box 16196
Collins Street West VIC 8007
Customers can also send an online enquiry form if they need to contact Alinta Energy. The online contact form is for Alinta Energy customers in Victoria, South Australia, Queensland, and New South Wales. The form can be used by residential as well as business customers. Large business customers, such as industrial or commercial businesses, can fill out the large business online contact form to get in touch with Alinta Energy.
Alinta Energy Phone Number - WA
If you live in Western Australia, your Alinta Energy contact information is a little bit different.
Alinta Energy Western Australia has a different phone number, email and postal address for customers to contact them. If you want to call Alinta Energy WA, their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.
Live in Western Australia? Here you can find all the ways you can contact Alinta Energy WA:
Alinta Energy Contact Method WA | Alinta Energy Contact WA | Contact Hours (WST) |
|---|---|---|
Compare Energy Plans | Mon - Fri: 10am - 7pm | |
| WA General Phone Number | 13 13 58 or 1300 798 104 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA Interstate Phone Number | 1800 677 945 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA Emergencies or Faults | 13 13 52, 1300 798 104 or 000 | 24/7 |
| WA Fax Number | 1800 651 161 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA Overseas Phone Number | +61 8 9210 2005 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA Speak & Listen Service | 1300 555 727 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA National Relay Service | 13 36 77 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| WA Interpreter Service | 1300 297 727 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
Customers in Western Australia can send Alinta Energy an email if they have questions about their energy plans, rates, or online account. Below are all the email addresses for Western Australia Alinta customers:
- Alinta Energy Western Australia Residential Customer Service: [email protected]
- Alinta Energy Small Business Customer Service: [email protected]
For customers living in Western Australia, there is also a Western Australia online contact form where customers can submit questions and enquiries to the Alinta customer service team. They will respond to you as soon as possible.
Customers can also send bills and other documents to the postal address for Alinta Energy in Western Australia:
Alinta Energy WA Postal Address
Locked Bag 55
Perth WA BC 6849
- Want more information about Alinta Energy?
- Alinta Energy Review
- Alinta Energy Plans & Rates
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Contact Alinta Business
If you are an Alinta Energy business customer, and you need to get in touch with Alinta Energy customer service, then you are in the right place. Business customers can find the right phone number for the right Alinta Energy department in the table below:
Alinta Energy Business Contact Method | Alinta Energy Business Contact | Contact Hours |
|---|---|---|
| Alinta Energy Business Number | 13 39 08 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Small Business Payment Assistance | 1300 403 202 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
| Small Business Debt Helpline | 1800 413 828 | Mon - Fri: 8am - 6pm Saturday: 8am - 12pm |
Alinta Contact Hours
Alinta Energy customer support is available 8am to 6pm Monday to Friday, and 8am to 12pm on Saturday's. If you need technical support after hours, you can always use the Alinta Energy app or your online login account to manage your account.
Alinta Energy Head Office & Mailing Address
Alinta Energy has offices all across Australia.
While the Alinta Energy head office is in New South Wales, there are additional offices in Victoria, Western Australia, and South Australia.
If you need an Alinta Energy office address, you can find a summary of all Alinta office locations here.
Alinta Energy Office Location | Alinta Energy Office Address |
|---|---|
| Alinta Energy Head Office | Grosvenor Place, Level 13, 225 George Street, Sydney NSW 2000 |
| Alinta Energy Victoria Office | Level 16, 40 City Road Southbank VIC 3006 |
| Alinta Energy Western Australia Office | Level 18 Raine Square, 300 Murray Street Perth WA 6000 |
| Alinta Energy South Australia Office | 1 King William Street, Adelaide SA 5000 |
Alinta Energy Email Address
If you don’t want to call Alinta Energy for assistance, you can always contact the energy provider by email.
For any customer enquiries about your Alinta Energy plan, service, or account, you can email Alinta energy and they will get back to you as soon as they can. There are different email addresses for residential and business customers in Western Australia, so be sure to select the right email address before sending your enquiry. Below is a table listing all the Alinta Energy email addresses:
Department | Email Address |
|---|---|
| Residential Customer Service Customers in NSW, Vic, Qld, SA | [email protected] |
| Small Business Customer Service Customers in NSW, Vic, Qld, SA Customers | [email protected] |
| WA Residential Customer Service Customers in Western Australia | [email protected] |
| WA Business Customer Service Customers in Western Australia | [email protected] |
| Large Commercial & Industrial Customer Service | [email protected] |
| Electicity Connections | [email protected] |
| Gas Connections | [email protected] |
| New Connections Specialist Team | [email protected] |
| Payment Hardship Program | [email protected] |
Alinta Energy Login
All Alinta customers get access to Alinta Energy My Account to manage their energy services 24/7.
With Alinta Energy My Account, you can:
- Pay your Alinta bill online
- Get Alinta Customer Rewards
- View Alinta bills and account balance
- Manage your payment methods such as direct debit
- Move house with Alinta Energy
You can register for Alinta Energy My Account on the My Account login page. You will need an Alinta Energy account and account number. You can find your account number and all other necessary details on your most recent Alinta Energy bill.
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Alinta Energy Power Outage
If you’re in a power outage, you need to contact your energy distributor to report the fault.
Your energy distributor is the one in charge of maintaining and repairing the electricity lines. You can find your energy distributor on your most recent energy bill, or call Alinta Energy using one of the phone numbers below and they can connect you to your energy distributor.
Customers experiencing a power outage need to call one of the numbers below depending on the state in which they live:
Emergencies or Faults - NSW, Vic, Qld, SA:
- 13 37 02
- 1300 848 364
- 1300 798 104
- or 000
Emergencies or Faults - WA:
- 13 13 52
- 1300 798 104
- or 000
Alinta Energy Pay Bill
Alinta Energy has flexible bill payment methods for their customers across Australia.
Customers can pay their Alinta Energy bills by:
- Credit Card Online
- Direct Debit
- By Phone
- In Person at any AusPost
- Cheque by Mail
Bill payment methods for Alinta Energy differ depending on if you live in Western Australia, or if you live in the another part of the country, which is explained below.
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Alinta Energy Bill Payment Methods - NSW, Vic, Qld & SA
Alinta bill payment methods for New South Wales, Victoria, Queensland, and South Australia.
Here you will find a summary of ways to pay your Alinta Energy bill.
Payment Method | How to Pay an Alinta Energy Bill |
|---|---|
| Pay Online | Pay online with any credit card |
| Direct Debit | Set up direct debit by online form, with My Account, or call 13 37 02 |
| BPAY | Biller Code: 168 930 |
| Phone | 13 37 02 and select option 4 |
| In Person | Pay at any AusPost Office |
| Cheque by Mail | Send your check and payment slip to the address on your latest energy bill |
If you’re having trouble paying your Alinta Energy bill, you can find payment assistance with Alinta Energy. You can call Alinta Energy before your bill is due by calling 13 37 02. You can find help with financial hardship by:
- Requesting a bill payment extension
- Setting up a payment plan
- Finding a financial counsler
- Connecting with energy concessions and assistance payments
- Getting energy efficiency advice
If you’re going through hardship, you can also talk to Alinta about the Alinta Energy Hardship Program. Customers can call Alinta at 13 37 02 or email them at [email protected], to discuss the Alinta Hardship Program.
Alinta understands that many small business customers struggle financially, expecially since COVID-19, so they provide a lot of options. Small business customers can benefit from payment extensions, payment plans or alternative payment options that will meet their individual business circumstances. In order to discuss these options, small business customers can call Alinta at 1300 845 837 or if you prefer, email them at [email protected].
For larger business customers who are struggling with Alinta bill payments, it is recommended to email the large business customer service at [email protected]
Alinta Energy Billing & Payments - WA
Alinta Energy billing and payments for Western Australia customers.
Below, you will find all the ways you can pay your Alinta Energy bill in Western Australia.
Payment Method | Pay Your Alinta Bill |
|---|---|
| Pay Online | Pay online with any credit card |
| Direct Debit | Fill out a Direct Debit form and return it by mail, fax, or email or, or call 13 13 58 |
| BPAY | Biller Code: 2733 |
| Phone | 1300 360 900 |
| In Person | Pay at any AusPost Office |
| Cheque by Mail | Send your check and payment slip to the address on your latest energy bill |
Alinta Energy gives customers in Western Australia the option to pay their Alinta Energy bills using Bill Smoothing. With Bill Smoothing, your annual gas usage and costs are divided into 12 equal monthly payments which are taken from your nominated bank or credit card. Bill Smoothing allows customers to pay their annual gas costs in smaller instalments, for better budgeting and to avoid bill shock. To set up Alinta Energy Bill Smoothing call 13 13 58.
If you’re experiencing financial hardship and having trouble paying your Alinta Energy gas bill, you can call Alinta Energy to find financial assistance or get set up with the Continuous Energy Program. This can include:
- Payment extensions
- Payment installments
- Financial counsling
- Information about energy concessions and rebates
- Energy efficiency advice
Alinta Energy Complaints
The Alinta Energy complaints team is available for any disputes or concerns you might have.
Customers are generally satisfied and provide positive reviews of Alinta Energy, but not all customers are happy. Alinta Energy customers are welcome to leave feedback and submit complaints. When you contact the Alinta complaints team they will acknowledge receipt of your enquiry within 2 business days and will get back to you with a resolution within 10 business days. Alinta Energy customer service will ensure that your complaint is resolved in a timely manner and that you are happy with the outcomes.
Below are a few easy ways to contact Alinta Energy for complaints:
- Call Alinta Energy: 1300 845 837
- Submit a complaint form for customers in NSW, Vic, Qld & SA
- Submit a complaint form for customers in Western Australia
Customers who feel that their complaint has not been resolved by Alinta, can always contact their Energy and Water Ombudsman for free and fair dispute resolution services. The Energy and Water Ombudsman in Western Australia can be reached by phone at 08 9220 7588 or via email at [email protected]. For the customers living in NSW, Vic, Qld, or SA, you will have to find the number for the energy Ombudsman in your respective state.
Cancel Alinta Energy
If you've recently signed a contract with Alinta Energy, you have the option to cancel it within 10 business days starting from the day after you received or signed the contract and the disclosure statement. Cancel your Alinta Energy contract, you will need to complete the Alinta Energy cancellation notice form and send it to Alinta Energy. Alternatively, you may choose to contact them via one of the many other methods. Below are all the ways to contact Alinta Energy to cancel your plan.
Contact Method | Contact Details |
|---|---|
| By Mail - Postal Address | Alinta Energy GPO Box 1302 Melbourne VIC 3001 |
| By Mail - Head Address | Level 16, 60 City Rd, Southbank VIC 3006 |
| By Phone | 1300 558 498 |
| By Fax | 1300 781 235 |
| By Email | [email protected] |
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Alinta Energy Contact FAQ
How Do I Contact Alinta Energy in Australia?
You can call Alinta Energy by phone at 13 37 02, Monday to Friday, 8am to 6pm, and Saturday 9am to 12pm.
Alinta Energy Western Australia has a different phone number. If you want to call Alinta Energy WA, please dial 13 13 58. Their business hours are Monday to Friday, 8am to 6pm, and Saturday 8am to 12pm.
Does Alinta Energy Have an App?
Alinta Energy has partnered with HelpPay, a simple payment app, to provide customers with an easier way to pay their Alinta Energy bills. HelpPay allows Alinta customers to pay their bills via BPAY, using a secured link that can be shared with friends and family. When you use HelpPay, and pay your energy bills via the secured link, you are guaranteed that the money will be paid to the business it's owed to.
All you have to do to sign up for HelpPay is download the free app from the Apple app store or the Google play store and create a free account. Then, add in your bill details, BPAY numbers and the amount of the bill. A payment page and link will be created that you can then pay or share with your support network.
Is Alinta Energy Australian Owned?
Alinta Energy began in Western Australia in 1990's. The brand began as AlintaGas and supplied gas and electricity to homes in Western Australia. In 1998, the Western Australian Government pivatised AlintaGas and ever since then, Alinta Energy has grown exponentially. Alinta now sells gas and electricity in NWS, VIC, QLD and SA in addition to WA. Alinta Energy was sold in 2017 and is now owned by a Hong-Kong based company called Chow Tai Food Capital Limited.
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