Alinta Energy Bill Payment Guide
Paying your energy bill is a necessity for most people, and choosing an energy provider with flexible payment and billing options can make the task that much easier. Alinta Energy offers many ways to pay your energy bill, as well as ways to help if you’re having trouble making ends meet. For everything you need to know about paying your Alinta Energy bills, finding support for financial hardship, or how to make your bills a little easier, continue reading below.
Alinta Energy Bill Payment Methods
Alinta Energy has a number of bill payment methods for energy customers in Australia.
While setting up a direct debit is the recommended method for paying your Alinta Energy bill, you can also make an Alinta Energy bill payment online, by mail, in person, or over the phone. Unlike other energy providers, Alinta Energy does not charge an additional fee for paper bills or credit card payments (including AMEX).
Below is a table with all the ways you can pay an Alinta Energy bill.
| Alinta Energy Bill Payment Method | Pay an Alinta Energy Bill |
|---|---|
| Online | Pay with a valid credit card 24/7 |
| Direct Debit | Set up a direct debit using one of the methods below |
| BPAY | Alinta Energy BPAY Biller Code: 168 930 WA BPAY Biller Code: 2733 |
| By Phone | Call: 13 37 02 and choose option 4 WA Only: 1300 360 900 |
| In-Person | Pay at any AusPost Office or go to postbillpay.com.au |
| By Mail | Send cheque and payment slip to the address on the bottom of your latest Alinta Energy bill |
You can opt to receive e-bills, rather than paper bills, at any time and save some paper and the planet. With Alinta e-billing, your electricity and gas bills, as well as any other communication from Alinta Energy, will be sent directly to your inbox.
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How to Set Up Alinta Energy Direct Debit
The easiest way to pay your Alinta Energy bill is by direct debit.
There are four ways to set up a direct debit for your Alinta Energy bill payments.
Set up Alinta Energy direct debit online
Go to alintaenergy.com.au/directdebit and use your Alinta Energy account information to set up a direct debit. You will need your account number and personal details, information about your connection, and valid bank account information.
With Alinta Energy direct debit online form
Download an Alinta Energy Direct Debit Request PDF and fill it out with your account details. Return the direct debit form using one of the Alinta Energy contact details at the bottom of the request.
Using Your Alinta Energy Login on MyAccount
Navigate to “My Payments” and select “Direct Debit”. Provide the required information including a valid bank account or credit card. You can also set up Alinta Energy Bill Smoothing if you prefer to pay your Alinta Energy bill in smaller, more frequent instalments.
Call Alinta Energy
You can call Alinta Energy at 13 37 02 (13 13 58 in WA) to set up a direct debit for Alinta Energy bill payments. You will need to provide your Alinta Energy customer reference number, full name, date of birth, energy supply address, and preferred payment method.
What is Alinta Energy Bill Smoothing?
If you set up a direct debit for your Alinta Energy bill payments, you have the option to sign up for Bill Smoothing, also known as SmoothPay.
Traditionally, energy bills are sent out every quarter when your meter is read. However, SmoothPay allows you to take your estimated annual usage and energy costs and divide them into smaller, more frequent instalments.
In addition, if you have a smart meter you might be eligible for monthly energy bill cycles.
How to Understand Your Alinta Energy Bill
While energy providers in Australia differ, most energy bills contain the same information in the same format which makes understanding your energy bill easy.
Your Alinta Energy bill will contain the following information:
Personal and account details: Customer name, billing and supply address(es), bill issue date, and customer number / electricity reference number
Account summary: Payments made and payments due, billing period, concessions (if applicable), and additional discounts or credits. If you’re on Bill Smoothing, this will show your Bill Smoothing payments.
Payment area: Different bill payment methods available on your plan
Energy provider contact details: How to contact Alinta Energy (or your current energy provider) with any questions or concerns related to your energy account or bill
Energy distributor contact details: Who to contact in case of an energy emergency such as a power outage or fallen wires
Account balance: How much you owe (or how much energy credit you have) on your energy account
Energy usage: How much electricity you have used per day for the billing period, as well as a comparison to previous bills and your greenhouse gas emissions
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Alinta Energy Login & MyAccount
You can manage your Alinta Energy account and services, including billing and payments, with your Alinta Energy login for MyAccount.
Register for Alinta Energy MyAccount so you can manage your Alinta Energy bill payments, and:
- Set up direct debit
- View and manage your Alinta Energy bills
- Update payment detail
- View and manage energy consumption
You can get your Alinta Energy login information by registering for MyAccount online with your Alinta Energy account number and date of birth.
Having Trouble Paying an Alinta Energy Bill?
If you’re having trouble keeping up with your Alinta Energy bill payments there are different ways to find support, whether it’s a one-time payment extension or ongoing financial support.
The exact Alinta Energy financial hardship support available to you depends on which state you live in. However, in general, Alinta Energy bill payment support includes:
- Request an Alinta Energy bill payment extension
- Set up SmoothPay for a bill payment instalment plan
- Find out if you're on the best Alinta Energy plan
- Find alternative bill payment methods such as Centrepay or direct debit
- Get connected to free financial counselling and advice
- Find information about government energy rebates and emergency payments
- Get energy efficiency advice and find ways to reduce your energy bill
If you’re experiencing financial difficulties you should call Alinta Energy as soon as possible so they can assess your financial situation and help you find the appropriate support. This might include statements about your financial circumstances such as medical bills or proof of loss of income.
You can contact Alinta Energy for financial support by calling one of the phone numbers below:
| Alinta Energy Financial Hardship Team | Alinta Energy Contact Number |
|---|---|
| Alinta Energy Support Number (NSW, Vic, Qld, SA) |
13 37 02 |
| Alinta Energy Support Number (WA Only) |
13 13 58 |
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