Kleenheat vs Alinta Energy: Which Gas Provider Is Better?
If you live in Western Australia and need a natural gas provider, your two main options are Kleenheat and Alinta Energy. Both offer residential gas plans, but they differ in price, discounts, customer service, and value-added extras. While both companies are well-established and widely available across WA, understanding how they stack up in real-world service, cost, and customer satisfaction can help you decide which is better suited to your household.
Who Are Kleenheat and Alinta Energy?
Kleenheat
Kleenheat is a West Australian-owned energy company that supplies natural gas to homes and businesses across the south-west of WA. A subsidiary of Wesfarmers, Kleenheat has a strong local focus, often highlighting its WA roots and commitment to regional support.
They’re known for competitive discounts, transparent pricing, and a strong reputation for customer satisfaction. Kleenheat also provides LPG services in WA and across other Australian states.
Alinta Energy
Alinta is a national energy retailer, offering electricity in most states and natural gas in both WA and the eastern states. In WA, Alinta has historically been the default gas provider, with the largest customer base and strong name recognition.
Although they’ve faced growing competition from Kleenheat in recent years, Alinta remains a reliable option, particularly for customers seeking stable, no-fuss plans.
Alinta Energy is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to Alinta Energy Today!
Alinta Energy is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to Alinta Energy Today!
Where Are Kleenheat and Alinta Available?
| Region | Kleenheat | Alinta Energy |
|---|---|---|
| Perth Metro & South West WA | ✅ Yes | ✅ Yes |
| Regional WA (southwest gas grid) | ✅ Yes | ✅ Yes |
| Eastern States (NSW, VIC, QLD) | LPG only | ✅ Gas & electricity |
Both providers are active within WA’s natural gas distribution zone, which includes Perth, Mandurah, Bunbury, and surrounding areas.
Plan Comparison: Kleenheat vs Alinta Energy (WA)
Let's compare the key differences between Kleenheat and Alinta's residential gas plans in WA.
Discounts and Pricing
- Kleenheat typically offers a 35% discount off usage charges when customers pay on time and sign up for direct debit. This discount makes them one of the cheapest natural gas providers in WA.
- Alinta Energy usually offers a 25% discount on usage charges under similar payment conditions.
While headline discounts are important, keep in mind they apply only to the usage portion of your bill—not supply charges. You’ll also need to check plan eligibility, such as being on direct debit and email billing.
👉 Tip:
You can compare WA gas plans here to see which provider is currently the cheapest in your suburb.
Customer Service & Account Management
Kleenheat is often praised for:
- Quick response times
- Helpful local staff
- Easy-to-navigate online portal
Alinta Energy’s customer service is more mixed. While they’ve improved in recent years, especially through their mobile app, some customers still report longer wait times or difficulties resolving billing issues.
Contract Terms and Fees
- Both providers do not charge exit fees, and contracts are generally open-term.
- Both allow monthly billing and offer flexible payment options.
However, Kleenheat tends to be more transparent about price changes and provides advance notice to customers.
⚡ Comparing Energy Plans: Finding the cheapest energy plan can save you hundreds of dollars a year. Compare providers based on usage rates, supply charges, and discounts using Selectra's Website. Click below to get the best deal for your home—savings are only one click away!
Rewards, Extras & Flexibility
Kleenheat Rewards
Kleenheat customers can access the Kleenheat Rewards Program, which includes:
- Discounts on groceries, fuel, travel, and entertainment
- Promotions with local WA businesses
- Access to competitions and exclusive deals
Alinta Energy Extras
Alinta doesn’t have a formal rewards program for gas customers, but they do occasionally run sign-up credit promotions or bundled offers if you also have electricity with them (in the eastern states).
Customer Satisfaction
| Category | Kleenheat | Alinta Energy |
|---|---|---|
| Customer support | ✅ Higher rated | ⚠️ Mixed reviews |
| Billing transparency | ✅ Strong | ⚠️ Room to improve |
| Ease of switching | ✅ Seamless | ✅ Seamless |
| App/portal usability | ✅ Modern | ✅ Improving |
According to ProductReview and industry surveys, Kleenheat consistently outperforms Alinta in customer satisfaction, especially around billing clarity and overall experience.
Which Provider Should You Choose?
| Feature | Kleenheat | Alinta Energy |
|---|---|---|
| Ownership | Wesfarmers (WA-based) | National (Hong Kong-owned) |
| Gas plans in WA | ✅ Yes | ✅ Yes |
| Discount (usage charges) | Up to 35% | Up to 25% |
| Rewards program | ✅ Yes (Kleenheat Rewards) | ❌ No official program |
| Customer support rating | ⭐️⭐️⭐️⭐️⭐️ | ⭐️⭐️⭐️ |
| Exit fees | ❌ None | ❌ None |
| Payment options | ✅ Flexible | ✅ Flexible |
| Mobile app/account tools | ✅ Yes | ✅ Yes |
- Choose Kleenheat if you want cheaper rates, a generous discount, and strong customer service. Their rewards program is a nice bonus, especially if you like to support local businesses in WA.
- Choose Alinta Energy if you prefer a larger, long-established provider and aren’t concerned with extras or discounts. If you're planning to move interstate later, Alinta’s national presence could offer more continuity.
Related Articles
- Best gas providers in Western Australia
- How to switch gas companies in WA
- How to read your gas bill
- Alinta Energy contact and support
- Kleenheat contact number and service areas
Click below to find a better deal for your home!
No AI Used in This Content
At Selectra Australia, we pride ourselves on delivering content that is 100% written, reviewed, and fact-checked by real people. We do not use artificial intelligence tools—such as ChatGPT, Google Gemini, or any other generative AI platforms—to produce or edit the content found on this page. Every article and guide is created by our in-house team of Australian content specialists, energy experts, and researchers who understand the local market and care deeply about providing accurate, up-to-date, and genuinely helpful information. We believe trust is built through transparency and human insight—never automation.
