Compare Energy Providers: EnergyAustralia vs AGL
AGL and EnergyAustralia, along with Origin Energy, are known as The Big Three energy providers in Australia, taking up around 65% of the total energy retail market share in the country. When it comes to these big-name energy providers, it can be difficult to see what exactly the difference is between them, however, when it comes to everything from where they sell electricity and gas, to rates and plans, solar offers, and customer satisfaction, there is a lot to consider and compare. If you are considering EnergyAustralia or AGL, and want to know more about these energy providers, continue reading below or find any of Selectra’s energy comparison guides to help you make a better and more informed decision when switching energy providers.
EnergyAustralia vs AGL: Where do they retail?
Your choice in energy provider might be more or less limited depending on where you live in Australia. If you’re considering a switch to AGL or EnergyAustralia, it’s important to first check to see if they’re actually available in your state, for the fuel type you want. Here, you can find out where these energy providers retail both gas and electricity.
|New South Wales|
AGL vs EnergyAustralia plans and offers
No two energy providers offer the same gas and electricity plans, and AGL and EnergyAustralia are no different. When it comes to the type of discount, additional incentives, fixed or flexible rates, and benefit period, AGL and EnergyAustralia offer a number of different options for you to choose from.
AGL gas and electricity plans
There are four electricity and gas plans available in Australia through AGL. All AGL plans come with flexible billing and payment options, a 12 month benefit period, and new customers can get a $50 bill credit per fuel type when they sign up.
|AGL plan name||AGL plan description|
|AGL Essentials||Get a total discount with fixed rates for 12 months|
|AGL Essentials Saver||Variable rates on a simple home energy plan|
|AGL Solar||A smaller discount off the reference price with a higher solar feed-in-tariff|
|AGL Electric Vehicle Plan||Exclusive for EV owners. Get discounted energy rates and additional credits (up to $480 over two years) to help save while charging your car|
EnergyAustralia electricity and gas plans
In addition to their Default Market Offer, EnergyAustralia has two discounted energy plans. All of EnergyAustralia’s electricity and gas plans come with flexible billing and payment options, 100% carbon-neutral offset at no extra cost, and a $25 bill credit for each fuel type when you sign up.
|EnergyAustralia plan name||EnergyAustralia plan description|
|Basic Home||The Default Market Offer with no discount|
|No Frills||Simple, low, rates for 12 months|
|Total Plan||A total discount off your energy bill with fixed rates for 12 months|
On by EnergyAustralia On by EnergyAustralia is a new, innovative, service currently in trial stages in parts of Australia. On by EnergyAustralia is testing offers that include solar energy options, prepaid electricity, and electric vehicle plans, so if you’re someone who wants more from your energy provider check and see if On by EnergyAustralia is currently available in your state.
EnergyAustralia rates vs AGL rates
Saving money on your energy bills is one of the biggest deciding factors when it comes to choosing your energy provider. Finding the cheapest electricity or gas rates, with the biggest discount, can help lower your energy bill by hundreds of dollars. Here, you can find a comparison of EnergyAustralia rates and AGL rates, for their cheapest electricity plans. Discounts and estimated costs are based on the reference price for each capital city distribution network. Find more information about the Default Market Offer and the reference price here.
|New South Wales||17% discount
$1,214 / year
$1,213 / year
|ACT||N / A||$1,162 / year|
$1,264 / year
$1,263 / year
$1,327 / year
$1,312 / year
|South Australia||14% discount
$1,576 / year
$1,721 / year
EnergyAustralia vs AGL: Solar plans and feed-in-tariffs
While EnergyAustralia currently does not offer solar panel installation, AGL can help you start to invest in solar energy. If you already have solar panels, or choose to have a solar PV system installed by a third-party Clean Energy Council accredited solar installer, you might be interested to see how EnergyAustralia and AGL compare when it comes to their solar feed-in-tariffs. Below you can find the different solar feed-in-tariffs for both providers.
|Feed-in-tariff before 1 Feb 2021||9.5c / kWh||9.5c / kWh||12c / kWh||8.5c / kWh||10.5c / kWh|
|Feed-in-tariff from 1 Feb 2021||9.5c / kWh||9.5c / kWh||10.2c / kWh||8.5c / kWh||10.5c / kWh|
|Basic FiT||9.5c / kWh||10.2c / kWh||8c / kWh||12.4c / kWh|
|Solar Savers FiT||17c / kWh||N / A||15c / kWh||16c / kWh|
AGL vs EnergyAustralia review
There are a lot of factors, outside of cost, that can influence your decision to switch to a new energy provider. Here is a summarized comparison of EnergyAustralia and AGL, including customer reviews and satisfaction, customer service, and green energy ratings.
|Green Electricity Guide Rating||3 out of 5 stars||3.5 out of 5 stars and “Most Improved”|
|Average wait time for customer calls (2019-20)||101 seconds||34 seconds|
|Calls answered within 30 seconds (2019-20)||66%||80%|
|Customer complaints (2019-20) total number and percentage of customers||17,806 complaints
2% of total customers
3% of total customers
|Average customer review (various sources on the web)||2.8 out of 5 stars||1.5 out of 5 stars|