Optus Contact | Call Optus at 13 39 37 for General & Technical Support
The general Optus contact number is 133 937. To get in touch with Optus technical support, please call 13 39 37. Looking for additional Optus contact details? Look no further! To help you get the support you need, we've compiled all the different Optus Mobile contact methods in one handy guide. Below we cover a list of every Optus phone number, email address, and postal address as well as how to contact the company online via the Opus Live Chat and your online account.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Speak to a Selectra Energy Expert About All Your Energy Needs !
Overview of Optus Contact Information
Contact Optus
Below is a brief overview of the main ways to get in touch with Optus customer service
Main Optus Contact Number
- Customer Service & Technical Support - 13 39 37
- Sales - 1300 774 580
Optus Email Address
Optus Complaints
- Call 13 13 44
Optus Postal Address
-
Customer Relations Group
PO Box 306
Salisbury South SA, 5106
Optus Bill Payments
- Call 9999
Optus Contact Numbers
Depending on your specific query, there are different Optus contact phone numbers for things like sales, customer support and account help, technical support, and moving and disconnections.
Below we have compiled all the Optus customer service numbers:
| Department | Optus Phone Number | Opening Hours |
|---|---|---|
| Compare Telecom Plans with Selectra | Mon - Fri: 10am - 7pm | |
| Optus Contact Number for Sales | 1300 774 580 | Monday - Friday: 8am - 7pm Saturday - Sunday: 9am - 5pm |
| Optus Customer Service Number | 13 39 37 | Monday to Friday: 9am - 6pm Saturday: 9am - 5pm |
| Optus Technical Support Number | 133 937 | 9am - 6pm, 7 days a week |
| Optus Moving & Disconnections Contact Number | 1300 555 241 | Monday to Friday: 8am - 6pm Saturday: 9am - 5pm |
| Optus Internet Contact to Book an NBN installation | 1300 652 080 | Monday to Friday: 8am-7pm Saturday: 9am-5pm |
| Optus Internet Number to Reschedule an NBN installation | 1300 300 427 | Monday to Friday: 8am-7pm Saturday: 9am-5pm |
Optus Live Chat & Messaging
While calling Optus customer service can only be done during their business hours, Optus Live Chat and messaging service is available 24/7.
The Optus Live Chat is available to anybody, even non-customers, on the Optus website. To use the optus live chat without the app, simply click here to visit the Optus website and wait a minute for the oprange Optus live chat bubble to appear in the bottom right corner of the page. Once it appears, click on it and type: "speak to an agent".
If you are a current Optus customer you can also use your Optus login to access the Optus messaging service which is available on your My Optus app.
Using the Optus messaging service instead of the live chat allows you to retain your conversations, be notified when an Optus agent responds, and check back in at any time.
Did you know?The Optus 5g network was recently voted the network withh fastest 5G download speeds out of all the major providers!
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Speak to a Selectra Energy Expert About All Your Energy Needs !
Optus Email & Postal Address
If you need to contact Optus via writing, such as to file a complaint or send something that requires your signature, you can do so either by email or by post. Below you can find how to email Optus customer service or write to them in the mail.
| Optus Email | Optus Postal Address |
|---|---|
| [email protected] | Customer Relations Group PO Box 306 Salisbury South SA, 5106 |
Optus Pay Bill
Optus offers many ways to pay your bills, including via their app, text, BPAY, online, and by phone. If you have a My Optus account, paying with your account details is the easiest way to pay your Optus bill either online or with the My Optus app.
In the table below you will find all the Optus billing contact methods to pay your Optus bill or speak to an Optus customer service agent for further assistance:
| Optus Billing Contact Method | How to Pay Your Optus Bill |
|---|---|
| Optus Phone Number | Call: 9999 |
| Optus Online Bill Pay | Pay Here |
| SMS | Text "Menu" to 9999 and choose option 11 |
| BPAY | Contact your local financial institution and quote your biller code |
| Optus My Account | Access My Account Here |
| Optus App | Open Optus on your Android or iPhone |
Prepaid Optus Recharge
If you’re on an Optus prepaid mobile plan, there are three different ways you can carry out an Optus recharge using either your debit or credit account or an Optus prepaid voucher purchased in-store.
You can carry out an Optus prepaid recharge in the following ways:
- Request an optus rechage via the My Optus app
- Complete an Optus recharge online using PayPal, debit or credit card
- Request an Optus prepaid recharge at any “yes” Optus store
If you don’t want to remember to recharge your Optus prepaid phone plan every month, you can also set up AutoRecharge.
How to set up Optus AutoRecharge:
- Go to optus.com.au and navigate to "recharge now"
- Enter your Optus Service Number
- From the Payment options, choose "Set Up Optus AutoRecharge"
- Select the amount you would like to recharge, and then follow the prompts
Optus Financial Assistance
If you’re experiencing financial difficulties, for whatever reason, you can contact Optus and let them know you’re experiencing hardship. When you contact Optus due to financial hardship, they may offer a range of options to help you get back on track with your bills, such as:
- Checking to see if your current plan is the most cost-effective plan available
- Seeing if a prepaid plan might be a better mobile option
- Reviewing all services and restricting anything not necessary
- Waiving late payments or temporarily pausing bill payments
| Optus Contact Method | Optus Financial Hardship Opening Hours |
|---|---|
| 1300 308 839 | Monday to Friday: 8:30am - 7:30pm Saturday: 9am - 6pm |
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Speak to a Selectra Energy Expert About All Your Energy Needs !
Optus My Account & My Optus App
Your My Optus Account is the best way to manage and control your Optus mobile and broadband services online.
When you first sign up with Optus, you’ll receive a welcome email with a link to register for My Optus Account. You can access your My Optus account online at Optus.com.au, or if you have a smartphone, via the My Optus mobile phone app.
Here you'll have access to all the details of your Optus subscriptions, including your contract details, account number, and Optus service number.
With the Optus My Account, you can also do the following:
- Check your data usage
- Check and pay your Optus bills, or set up a direct debit
- Recharge your prepaid Optus phone plan or add more data
- Find 24/7 customer support with Optus Messaging
- Manage international roaming for when you go abroad
- Check your wifi speed, and manage your Optus home internet plan
- Manage your account information and personal details
- Add or remove services, change plans, or temporarily stop your service
Download the My Optus app here:
If you are looking for help with your Optus Sport account, you can submit a support ticket through the 'Customer Support' feature within the app.
Contact Optus Complaints
If you’re unhappy with your Optus service, you can submit a complaint either by phone, online form, or email or letter.
If you prefer to submit an Optus complaint over the phone, there are two different Optus phone numbers you can call, depending on the service or product you have an issue with. Below you can find the phone numbers for the Optus complaints team, as well as which number you should call depending on your service.
Optus aims to resolve complaints within 10 business days or, for urgent complaints, two business days. While going through the Optus complaints handling process, you are free to escalate your complaint at any time.
| Optus Contact Method | How to Submit a Complaint |
|---|---|
| Optus Complaints Number | 13 39 37 or 13 13 44 |
| Online Optus Complaints Form | Online Form |
| Optus Complaints email | [email protected] |
| Optus Complaints Address | PO Box 306 Salisbury South 5106 SA |
Cancel Optus
If you're considering cancelling your Optus service, you can easily get in touch with Optus to initiate the process. Simply visit the optus contact page and select the 'Moving & Disconnecting' option. From there, you can choose to message Optus via your My Optus account or app, or call them at 1300 555 241. If you're currently overseas, you can reach out to Optus by dialing +61 2 8082 5678. Simply get in touch with Optus customer service and let them know you would like to cancel your service.
When you contact Optus to cancel your service, they will provide you with important information, including the date when the service will be disconnected, any applicable cancellation fees or final device repayments, and instructions on returning any equipment. Cancellation with Optus does not incur plan cancellation fees. Instead, you'll need to pay the full remaining cost of your mobile handset, which includes any monthly device credit that Optus was covering, along with all charges incurred up until the date of cancellation. Once you cancel your Optus service(s), all costs will be calculated, and a final bill will be sent to you to settle your account.
For equipment returns, Optus will provide you with an eParcel return code and instructions on how to return your equipment via Australia Post. They recommend that you do not try to return the equipment to Optus stores.
Optus Frequently Asked Questions
Can You Call Optus 24 / 7?
The Optus call centre is not open 24/7, so you can only call Optus during opening hours: 8am - 9pm, Monday to Friday / 9am - 6pm, Saturday to Sunday.
If you want to speak to someone at Optus outside of calling hours, you can use the Optus online chat or via the messaging section in your Optus app, which are both available 24/7.
Does Optus Have Live Chat?
Yes, Optus has a live chat that is available 24/7 on the Optus website or via the messages section in the Optus mobile app.
How Do I Contact Optus from Overseas?
If you are overseas and need to speak to an Optus customer service agent, you can call the Optus overseas number at 1300 784 937.
How Do I Report an Issue to Optus?
You can call, send an email or regular mail, or use the online complaints form to contact the Optus complaints department.
Optus Complaints number: 13 39 37
How Do I Text with Optus?
You can text with Optus using the Optus mobile app. There is a section for messaging that is available 24/7.
Is Optus to Optus Calling Free?
Yes, it is free for all Optus customers to call Optus to Optus. This feature is called MyTime and was introduced in 2006 and made calling free between Optus users.
Does Optus Have an Email Address?
Yes, the Optus email address is: [email protected]
How Do I Contact Optus Australia From Overseas?
If you need to contact Optus, you can call Optus from overseas on +61 2 8082 5678.
Click below to find a better deal for your home!