Optus contact

Optus Contact: Phone Number, Email, and Optus Live Chat

Updated on

Looking for Optus contact details? Optus has an extensive customer service network at its new and current customers' disposal. To help you get the support you need, we've compiled all the different Optus contact methods in one handy guide. Below we cover the Optus phone number, email address, postal address and online account.

Optus Contact Numbers

Depending on your specific query, there are different Optus contact numbers for things like sales, customer support and account help, tech support, and moving and disconnections.

Below we have compiled all the Optus customer service numbers:

Optus Contact Numbers by Query
DepartmentOptus Contact NumberOpening Hours
Optus Contact for Sales1800 508 000Mon - Fri: 9am - 7pm
Sat-Sun: 9am - 5pm
Optus Customer Service Number133 937Mon to Fri: 9am-6pm
Sat: 9am-5pm
Optus Technical Support Number133 9378am - 8pm, 7 days a week
Optus Business Support133 343Mon to Fri: 9am-6pm
Sat: 9am-5pm
Optus Contact for Moving & Disconnections1300 101 693Mon to Fri: 8am-7pm
Sat: 9am-5pm

Optus Technical Support Phone Number

If you’re experiencing technical difficulties with your Optus service, you can contact Optus tech support for help related to your Optus account username or password, as well as troubleshooting and device help.

Customers having technical issues can contact Optus Tech Support one of three ways:

  • Calling the Optus Tech Support phone number by dialing 133 937 any day of the week between 8am - 8pm, 7 days a week
  • Via Optus live chat online or through the My Optus App messaging center with customer service available 24/7
  • Directly through your My Optus app and account, using their self-service help section

Optus NBN Contact Number

If you’re a new Optus NBN customer, you can schedule your NBN installation appointment over the phone. To speak with a technical support expert about scheduling your NBN installation, call the following Optus NBN contact number 1300 300 427.

If you need to reschedule an appointment you can call 1300 300 427.

Bear in mind, however, that if you cancel or reschedule your installation appointment with less than 48 hours notice you might incur a cancellation fee.

Optus NBN Contact Numbers
NBN QueryOptus Contact Number
Optus Phone Number to Book an NBN installation1300 300 427
Optus Phone Number to Reschedule an NBN installation1300 300 427

Optus Email & Postal Address

If you need to contact Optus via writing, such as to file a complaint or send something that requires your signature, you can do so either by email or by post. Below you can find how to email Optus customer service or write to them in the mail.

Optus Email & Postal Address
Optus EmailOptus Postal Address
[email protected]Optus Complaints

PO Box 888

North Ryde NSW, 2113

Optus Billing Contact, Optus Recharge, & Financial Assistance

In the following sections, we will detail all there is to know regarding your money and Optus.

We cover billing and payments to Optus, how to pay your Optus bill, how to recharge your prepaid Optus mobile plan, and how to find help when facing financial difficulties. Read on for all the details!

Optus Billing Contact & Payment Methods

Optus offers many ways to pay your bills, including via their app, text, BPAY, online, and by phone. If you have a My Optus account, paying with your account details is the easiest way to pay your Optus bill either online or with the My Optus app.

In the table below you will find all the Optus billing contact methods to pay your Optus bill or speak to an Optus customer service agent for further assistance:

Ways to Pay Your Optus Bill
Optus Billing Contact MethodHow to Pay Your Optus Bill
Optus Phone NumberCall: 9999
Optus Online Bill PayPay Here
SMSText "Menu" to 9999 and choose option 11
BPAYContact your local financial institution and quote your biller code
Optus My AccountAccess My Account Here
Optus AppOpen Optus on your Android or iPhone

Prepaid Optus Recharge

If you’re on an Optus prepaid mobile plan, there are three different ways you can carry out an Optus recharge using either your debit or credit account or an Optus prepaid voucher purchased in-store.

You can carry out an Optus prepaid recharge in the following ways:

  • Optus prepaid recharge using the My Optus app
  • Optus recharge online using PayPal, debit, or credit card
  • By going to any “yes” Optus store

If you don’t want to remember to recharge your Optus prepaid phone plan every month, you can also set up Auto Recharge.

  1. Recharge online with your service number and select the amount you wish to recharge with
  2. Choose how you would like to Auto Recharge
  3. Confirm Auto Recharge by email or SMS

Contact Optus Financial Hardship Support

If you’re experiencing financial difficulties, for whatever reason, you can contact Optus and let them know you’re experiencing hardship. When you contact Optus due to financial hardship, they may offer a range of options to help you get back on track with your bills, such as:

  • Checking to see if your current plan is the most cost-effective plan available 
  • Seeing if a prepaid plan might be a better mobile option
  • Reviewing all services and restricting anything not necessary
  • Waiving late payments or temporarily pausing bill payments
Contact Optus Financial Hardship
Optus Contact Number1300 308 839
Optus Financial hardship Opening HoursMon to Fri: 8:30am-7:30pm
Sat: 9am-6pm

Optus Live Chat & Messaging

While calling Optus customer service can only be done during their business hours, customers can utilize Optus Live Chat and messaging service 24/7. While Optus Live Chat is available to everyone on the Optus  website if you are a current Optus customer you can use your Optus login to access the Optus messaging service which is available on your My Optus app.

Using the Optus messaging service versus the live chat allows you to retain your conversations, get notified when an Optus agent responds, and check back in at any time.

Optus My Account & the My Optus App

Your My Optus Account is your way to manage and control your mobile and broadband services with Optus. When you sign up with Optus, you’ll receive a welcome email with a link to register for My Optus Account. You can access your My Optus account online, or if you have a smartphone, via the mobile phone app. Here you'll find all the details of your plans and services including contract details, account number, and service number, as well as:

  • Check your data usage
  • Check and pay your Optus bills, or set up a direct debit
  • Recharge your prepaid Optus phone plan or add more data
  • Find 24/7 customer support with Optus Messaging
  • Manage international roaming for when you go abroad
  • Check your WIFI speed, and manage your Optus home internet plan
  • Manage your account information and personal details
  • Add or remove services, change plans, or temporarily stop your service

Download the My Optus app

My Optus for iOS My Optus for Android

Contact Optus Complaints

If you’re unhappy with your Optus service, you can submit a complaint either by phone, online form, or email or letter.

If you prefer to submit an Optus complaint over the phone, there are two different Optus phone numbers you can call, depending on the service or product you have an issue with. Below you can find the phone numbers for the Optus complaints team, as well as which number you should call depending on your service.

Optus aims to resolve complaints within 10 business days or, for urgent complaints, two business days. While going through the Optus complaints handling process, you are free to escalate your complaint at any time.

Optus Contact Methods for Complaints
Optus Contact MethodHow to Submit a Complaint
Optus Complaints email[email protected]
Optus Complaints AddressOptus Complaints PO Box 888, North Ryde NSW 2113
Optus Complaints Number13 39 37 Consumer
or
13 33 43 Business
Online Optus Complaints FormOnline Form

Optus Sport Has Shut Down

As of 1 August 2025, Optus Sport has officially ceased operations and is no longer available for streaming. All football content previously on Optus Sport — including the English Premier League, Emirates FA Cup, J League, and National Women’s Soccer League — has moved exclusively to Stan Sport.

If you were an Optus Sport subscriber, you can continue watching your favourite football matches on Stan Sport, often with special offers for former Optus customers. For more information about the transition and how to access your football content, visit the Stan Sport website or contact Optus customer support.

Optus Contact FAQ

What are the main Optus customer service phone numbers?

Some key Optus contact numbers include:
- Sales: 1800 508 000
- Customer Service & Technical Support: 133 937
- Business Support: 133 343
- Moving & Disconnections: 1300 101 693

How can I contact Optus Technical Support?

You can reach Optus Technical Support by calling 133 937 any day between 8am and 8pm, 7 days a week, via live chat on the Optus website, or through the My Optus App.

What is the Optus NBN contact number?

To book or reschedule an NBN installation, call 1300 300 427. Note a cancellation fee may apply if you cancel or reschedule with less than 48 hours notice.

How can I pay my Optus bill?

You can pay your Optus bill by phone (call 9999), online via the Optus bill pay page, SMS, BPAY, or through the My Optus app.

How can I recharge my Optus prepaid mobile plan?

Recharge your prepaid plan via the My Optus app, online using PayPal or card, or at any “yes” Optus store. You can also set up Auto Recharge for convenience.

What support is available if I’m facing financial hardship?

Contact Optus Financial Hardship support at 1300 308 839. Options include plan reviews, payment pauses, and alternative plans. Hours: Mon-Fri 8:30am-7:30pm, Sat 9am-6pm.

How do I submit a complaint to Optus?

Submit complaints via:
- Email: [email protected]
- Phone: 13 39 37 (Consumer) or 13 33 43 (Business)
- Post: PO Box 888, North Ryde NSW 2113
- Online form on the Optus website.

What is the Optus My Account and My Optus App?

My Optus lets you manage your services online or on your phone. Use it to check usage, pay bills, recharge, access support, change plans, and more. The app is available on Android and iOS.

Has Optus Sport shut down?

Yes, Optus Sport ceased operation on 1 August 2025. Football content moved to Stan Sport. Former Optus Sport subscribers can continue watching there, often with special offers.