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Optus Contact: Phone Number, Email & Optus Live Chat

Optus contact

Looking for Optus contact details? Optus has an extensive customer service network at its new and current customers' disposal. To help you get the support you need, we've compiled all the different Optus contact methods in one handy guide. Below we cover the Optus phone number, email address, postal address and online account.


Optus Contact Numbers

Depending on your specific query, there are different Optus contact phone numbers for things like sales, customer support and account help, technical support, and moving and disconnections.

Below we have compiled all the Optus customer service numbers:

Optus Contact Numbers by Query
Department Optus Contact Number Opening Hours
Optus Contact for Sales 1300 417 220 Monday - Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 6pm
Optus Customer Service Number 13 39 37 Monday to Friday: 8am-8pm
Saturday: 9am-5pm
Optus Technical Support Number 133 937 8am - 8pm, 7 days a week
Optus Contact for Moving & Disconnections 1300 555 241 Monday to Friday: 8am-7pm
Saturday: 9am-5pm
Optus Phone Number to Book an NBN installation 1300 652 080 Monday to Friday: 8am-7pm
Saturday: 9am-5pm
Optus Phone Number to Reschedule an NBN installation 1300 300 427 Monday to Friday: 8am-7pm
Saturday: 9am-5pm

Optus Technical Support Phone Number

If you’re experiencing technical difficulties with your Optus service, you can contact Optus technical support for help related to your Optus account username or password, as well as troubleshooting and device help.

The Optus Technical Support Phone number is: 133 937

  • You can contact Optus Technical Support 3 different ways:
  • Call the Optus Technical Support phone number on 133 937 from 8am - 8pm, 7 days a week
  • Via Optus live chat online or the My Optus App messaging centre with customer service available 24/7
  • Directly through your My Optus app and account, using their self-service help section

Optus NBN Contact Number

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If you’re a new Optus NBN customer, you can schedule your NBN installation appointment or amend a previous appointment request over the phone on the following numbers.

The Optus NBN contact number for new installation appointments is: 1300 652 080.

If you need to reschedule an Optus appointment you can call 1300 300 427.

Bear in mind that if you cancel or reschedule your installation appointment with less than 48 hours notice you might be charged a cancellation fee.

Optus Email & Postal Address

If you need to contact Optus via writing, such as to file a complaint or send something that requires your signature, you can do so either by email or by post. Below you can find how to email Optus customer service or write to them in the mail.

Optus Email & Postal Address
Optus Email enquiries@optus.com.au
Optus Postal Address Customer Relations Group
PO Box 306
Salisbury South SA, 5106

Optus Billing Contact, Optus Recharge & Financial Assistance

In the following sections, we will detail all there is to know regarding your money and Optus.

We cover billing and payments to Optus, how to pay your Optus bill, how to recharge your prepaid Optus mobile plan, and how to find help when facing financial difficulties. Read on for all the details!

Optus Billing Contact & Payment Methods

Optus offers many ways to pay your bills, including via their app, text, BPAY, online, and by phone. If you have a My Optus account, paying with your account details is the easiest way to pay your Optus bill either online or with the My Optus app.

In the table below you will find all the Optus billing contact methods to pay your Optus bill or speak to an Optus customer service agent for further assistance:

Ways to Pay Your Optus Bill
Optus Billing Contact Method How to Pay Your Optus Bill
Optus Phone Number Call: 9999
Optus Online Bill Pay Pay Here
SMS Text "Menu" to 9999 and choose option 11
BPAY Contact your local financial institution and quote your biller code
Optus My Account Access My Account Here
Optus App Open Optus on your Android or iPhone

Prepaid Optus Recharge

phone and sim card

If you’re on an Optus prepaid mobile plan, there are three different ways you can carry out an Optus recharge using either your debit or credit account or an Optus prepaid voucher purchased in-store.

You can carry out an Optus prepaid recharge in the following ways:

  • Request an optus rechage via the My Optus app
  • Complete an Optus recharge online using PayPal, debit or credit card
  • Request an Optus prepaid recharge at any “yes” Optus store

If you don’t want to remember to recharge your Optus prepaid phone plan every month, you can also set up AutoRecharge.

How to set up Optus AutoRecharge:

  1. Go to optus.com.au and navigate to "recharge now"
  2. Enter your Optus Service Number
  3. From the Payment options, choose "Set Up Optus AutoRecharge"
  4. Select the amount you would like to recharge, and then follow the prompts

Contact Optus Financial Hardship Support

If you’re experiencing financial difficulties, for whatever reason, you can contact Optus and let them know you’re experiencing hardship. When you contact Optus due to financial hardship, they may offer a range of options to help you get back on track with your bills, such as:

  • Checking to see if your current plan is the most cost-effective plan available
  • Seeing if a prepaid plan might be a better mobile option
  • Reviewing all services and restricting anything not necessary
  • Waiving late payments or temporarily pausing bill payments
How to Contact Optus Financial Hardship
Optus Contact Number 1300 308 839
Optus Financial hardship Opening Hours Monday to Friday: 8:30am-7:30pm
Saturday: 9am-6pm

Optus Live Chat & Messaging

While calling Optus customer service can only be done during their business hours, Optus Live Chat and messaging service is available 24/7.

The Optus Live Chat is available to everyone on the Optus website, but if you are a current Optus customer you can also use your Optus login to access the Optus messaging service which is available on your My Optus app.

Using the Optus messaging service instead of the live chat allows you to retain your conversations, be notified when an Optus agent responds, and check back in at any time.

Optus My Account & My Optus App

Your My Optus Account is the best way to manage and control your Optus mobile and broadband services online.

When you first sign up with Optus, you’ll receive a welcome email with a link to register for My Optus Account. You can access your My Optus account online at Optus.com.au, or if you have a smartphone, via the My Optus mobile phone app.

Here you'll have access to all the details of your Optus subscriptions, including your contract details, account number, and Optus service number.

With the Optus My Account, you can also do the following:

Yellow Smart Phone
  • Check your data usage
  • Check and pay your Optus bills, or set up a direct debit
  • Recharge your prepaid Optus phone plan or add more data
  • Find 24/7 customer support with Optus Messaging
  • Manage international roaming for when you go abroad
  • Check your wifi speed, and manage your Optus home internet plan
  • Manage your account information and personal details
  • Add or remove services, change plans, or temporarily stop your service

Download the My Optus app here:

My Optus for iOS My Optus for Android

Contact Optus Complaints

If you’re unhappy with your Optus service, you can submit a complaint either by phone, online form, or email or letter.

If you prefer to submit an Optus complaint over the phone, there are two different Optus phone numbers you can call, depending on the service or product you have an issue with. Below you can find the phone numbers for the Optus complaints team, as well as which number you should call depending on your service.

Optus aims to resolve complaints within 10 business days or, for urgent complaints, two business days. While going through the Optus complaints handling process, you are free to escalate your complaint at any time.

Optus Contact Methods for Complaints
Optus Contact Method How to Submit a Complaint
Optus Complaints Number 13 39 37
or
13 13 44
Online Optus Complaints Form Online Form
Optus Complaints email enquiries@optus.com.au
Optus Complaints Address PO Box 306 Salisbury South 5106 SA
 
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