The Do Not Call Register Australia: For Unwanted Energy Calls
If you’re receiving unwanted calls from energy providers, or any other telemarketing service, you might want to consider adding your phone number to the Do Not Call Register. The Do Not Call Register is a free and voluntary service by the Australian Media and Communications Authority that allows private people and certain authorised officers to register phone and fax numbers to reduce the number of unwanted telemarketing calls they receive. Find out about the Do Not Call Register by reading more below.
What is the Do Not Call Register
The Do Not Call Register is a database that allows you to reduce the number of telemarketing calls and marketing faxes you receive.
The Do Not Call Register is under the responsibility of the Australia Media and Communications Authority (ACMA). Any member of the general public, authorised officer of a government agency, or authorised officer of a business can register a valid phone number. Individuals and organizations can register their Australian telephone, mobile, or fax numbers to this list in order to opt out of unsolicited telemarketing calls and faxes.
If you’re getting unwanted calls from energy providers in Australia, the Do Not Call Register can reduce how many you receive.
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Sign Up for the Do Not Call Register
Sign up for the Do Not Call Register is free, and you can sign up online.
To register your phone number for the Do Not Call Register go to donotcall.gov.au and:
- Navigate to “Register Online”
- Select whether you’re registering a personal number, friend or family member’s number, a government number, or business fax number
- Provide your personal details
- Add up to 20 phone numbers
- Confirm your Do Not Call Register and submit
You can also contact the Do Not Call Register directly if you prefer. When signing up for the Do Not Call Register online, you will need to provide your email address. If you don’t want to give your email address, you can call the Do Not Call Register to sign up over the phone.
Sign up for the Do Not Contact Register over the phone by calling: 1300 792 958.
After you sign up for the Do Not Call Register, it can take up to 30 days for it to take effect. After submitting your phone number to the Do Not Call Register, companies will have 30 days to check their lists and remove your phone number.
Check if Your Phone is on the Do Not Call Register
You can check if your phone number has been added to the Do Not Call Register online.
To check if your number is on the Do Not Call Register, you will need to provide the number you want to check, and the email address you signed up with.
If you prefer to check your number offline, you can download the Do Not Call Register PDF, fill it out with proof that you’re the account holder, nominee, or authorised officer, and send the PDF to the Do Not Call Register directly by fax, post, or email.
| How to Check Your Number | Do Not Call Register Contact |
|---|---|
| Fax | 1300 793 514 |
| Post | Do Not Call Register PO Box 13206 Law Courts Melbourne, Vic 8010 |
| Scan and send documents to: [email protected] |
Remove (Deregister) Your Phone From the Do Not Call Register
You can remove (deregister) your phone number from the Do Not Call list at any time.
To remove your number from the Do Not Call List you can either:
- Call the Do Not Call Register directly at 1300 792 958
- Send a completed Do Not Call Register PDF by fax, post, or email
How to Register More Than 20 Numbers on the Do Not Call Register
There is a different process to follow if you want to add, remove, or check more than 20 numbers from the Do Not Call Register.
When bulk-adding numbers to the Do Not Call Register you will need to:
- Submit the numbers in e-file format
- Provide separate files for fax and telephone numbers
- Include evidence (such as a statutory declaration, letter from an organisation, or other written evidence) that you are either an account holder, authorised officer, or nominee
You will also need to provide more personal details including your first and last name, address, and email.
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Do Not Call Register Contact
If you need to contact the Do Not Call Register you can by phone, email, post, fax, or post.
Here you can find all the ways to contact the Do Not Call Register:
| How to Contact | Do Not Call Register Contact |
|---|---|
| Phone Mon. to Fri. 8:30am - 5pm | 1300 792 958 |
| Fax | 1300 793 514 |
| Postal Address | Do Not Call Register PO Box 13206 Law Courts Melbourne, Vic 8010 |
| [email protected] |
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Still Getting Unwanted Calls on the Do Not Call Register?
If you’ve been on the Do Not Call Register for more than 30 days, and are still getting unwanted calls, you can submit a complaint with the Do Not Call Register.
Generally, the Do Not Call Register won’t handle individual cases but might use your complaint as part of a greater investigation or for future compliance actions.
If you’re not on the Do Not Call Register you can still submit a complaint for the following telemarketing scenarios:
- You get a telemarketing call before 9am or after 8pm during the week
- You get a telemarketing call before 9am or after 5pm on a Saturday
- You get any telemarketing call anytime on a Sunday or a national public holiday
- You get a telemarketing call and the caller refuses to give you information required as part of the Industry Standard
You can submit a complaint anonymously, with any contact details provided only to be used by the ACMA. When submitting a complaint online you will need to provide information about your phone number, the caller details, and information about the call incident that occurred.
Do Not Call Register FAQ
How Long Does the Do Not Call Register Last?
The Do Not Call Register can take 30 days to take effect from when you sign up.
After you sign up for the Do Not Call Register, your number will remain on the list until you deregister. Companies have 30 days after you sign up to remove your phone number from their lists.
The Do Not Call Register doesn't expire. Once you've put your number on the Do Not Call Register you will need to deregister to remove it.
How Much Does the Do Not Call Register Cost?
It does not cost money to put your number on the Do Not Call Register. Consumers will never need to pay money to sign up, change, or remove their number from the Do Not Call Register.
What Happens When You Register on the Do Not Call List?
After you register for the Do Not Call List, companies have 30 days to remove your number from their database.
If you continue to get unwanted calls while on the list, you can submit a formal complaint with the Do Not Call Register online. While they don’t usually investigate individual complaints, the Do Not Call Register will use it to build a case around companies that don’t comply.
Will I Still Get Scam Calls on the Do Not Call Register?
The Do Not Call Register does not prevent receiving scam calls. If you receive what you think is a scam call, hang up immediately and never give an unsolicited caller any personal or financial information including access to your computer.
Who Can Still Call Me if I’m on the Do Not Call Register?
Certain calls will still be permitted after you add your phone number to the Do Not Call Register.
Calls that can still be made, as long as there is no commercial element, promotion, or sales offer are:
- Registered charities soliciting donations
- Political calls
- Independent members of parliament, election officials, or interest groups
- Opinion polls or market research
Calls soliciting donations from a telemarketing organization other than a registered charity or registered charitable institution are not permitted.
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