Customer service (quick dial)
13 14 23General enquiries · 8am–10pm, 7 days
Customer service & contact
Customer service & contact
How to contact TPG
TPG has a separate line for almost everything: NBN, 5G, billing, sales and moving. For general enquiries, call customer service on 13 14 23, open 8am to 10pm, 7 days a week. Below are all the ways to reach TPG, plus email, fax, the postal address and the outage tools.
Support 8am–10pm
Service status tracker
24/7 account online
TPG Post Office webmail
In a hurry
TPG contact details
TPG routes you to a specific team depending on your query. Tap any number to call.
NBN technical support
1300 997 271Internet faults & outages
Internet account & billing
1300 993 011Bills & account changes
Moving home
1300 865 124Relocate your TPG service
Email (customer service)
[email protected]Postal address & fax
PO Box 1844, Macquarie Centre, North Ryde NSW 2113 · Fax 02 9850 0813
All TPG contact numbers
Search the TPG phone directory
Type what you need (e.g. "NBN", "billing", "moving", "sales") to filter the list.
5G & home wireless broadband support
1300 994 533Technical support for 5G and home wireless broadband.
No TPG number matches that search. Try a broader term, or call customer service on 13 14 23.
Outage & service status
Before calling, check whether an issue affects you alone or the wider network. The TPG outage and service status report gives a quick overview, while the address-based service status tracker shows real-time outages, issues from the last 24 hours and any planned maintenance in your area.
TPG account & Post Office webmail
Your TPG account is available online 24/7 at tpg.com.au. Sign in with your TPG login under "My Account" to manage billing, check your balance and usage, see past invoices and update your direct debit details. The TPG Post Office gives broadband customers a free webmail account you can access from anywhere.
Making a complaint. Raise an issue with TPG customer service first. If you are not satisfied with the resolution, escalate to the TPG Customer Relations team by email at [email protected], by fax on 02 9850 0813, or by post to PO Box 1844, Macquarie Centre, North Ryde NSW 2113.
Common questions
A Selectra expert answers your most common TPG contact questions
Reach TPG customer service on 13 14 23 (quick dial) or +61 2 9007 3023 from a landline. These numbers cover general customer enquiries.
Call the line for your service: NBN technical support 1300 997 271; 5G or home wireless broadband 1300 994 533; Fibre-to-the-Building 1300 997 274. Support hours are 8am to 10pm daily; after hours, use your online account or the app.
Internet account and billing: 1300 993 011. Mobile account and billing: 1300 993 019. Business account and billing: 1300 365 313. Change your internet or mobile plan: 1300 920 158. Moving home: 1300 865 124.
NBN sales: 1300 720 016. Fibre-to-the-Building sales: 1300 403 211. Mobile sales: 1300 242 011.
TPG support lines are open from 8am to 10pm, seven days a week. For technical issues outside these hours, the TPG app and website offer 24/7 account management.
Write to TPG at PO Box 1844, Macquarie Centre, North Ryde NSW 2113, or email [email protected]. The TPG head office is at 65 Waterloo Road, Macquarie Park NSW 2113.
For unresolved issues, contact the TPG Customer Relations team by email at [email protected], by fax on 02 9850 0813, or by post to PO Box 1844, Macquarie Centre, North Ryde NSW 2113.
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