Telstra
Wholesale network
Exetel mobile plans run on the Telstra wholesale 4G and 5G network, one of the widest-reaching footprints in the country, especially in regional and rural areas.
Provider overview
Provider overview
Exetel mobile: budget plans on a premium network
Exetel is a long-standing Australian-owned telco that has been serving local customers since the 1990s. Now part of the Superloop group, it sells budget-friendly month-to-month mobile plans on the Telstra wholesale 4G and 5G network, alongside its well-known NBN broadband. Exetel is a regular pick for value hunters, with generous data and frequent introductory discounts. Here is everything you need to know about Exetel mobile, its network, plans, contact details and reviews before you decide.
Telstra
wholesale network
5G
included at no extra cost
No
lock-in contract
1990s
Aussie-owned telco
Everything Exetel
Explore Exetel mobile
Jump straight to what you need: network and coverage, plans and pricing, contact details, reviews and how to sign up.
Coverage
Exetel mobile network & coverage
Exetel does not run its own mobile network. It buys wholesale access to the Telstra 4G and 5G network and resells it at budget prices, so you get one of Australia's most extensive footprints without paying premium retail rates.
5G
Included access
5G is included on Exetel mobile plans at no extra cost, so you get fast speeds wherever the network reaches and your handset supports it.
Reseller
Network status
As a reseller rather than a network operator, Exetel can undercut retail prices. Speeds can be shaped on some plans, so check the inclusions for your plan.
Check before you sign up. Coverage still varies in remote areas, so always check the coverage map for your exact address. To see how Exetel stacks up against other budget telcos on the same network, compare options in our mobile providers guide.
The plans
Exetel mobile plans explained
Exetel keeps its mobile range simple and cheap: SIM-only plans with no lock-in contract, generous data and included 5G, plus regular introductory discounts on the first months. You bring your own phone, so there is no device repayment to worry about.
Everyday small
7 GB
from $18/30 days
- Telstra wholesale 4G
- Unlimited standard national talk & text
- No lock-in, recharge in 30-day cycles
Everyday 4G
10 GB
from $20/30 days
- Telstra wholesale 4G
- Data rollover on recharge
- Bring your own phone (eSIM)
Plus One 5G
130 GB
$40/30 days
- Telstra wholesale 5G included
- Unlimited intl calls & texts to 15 countries
- Data rollover up to 1000 GB
- Intro discount often on first recharge
Data-only mobile broadband
Flexible
from $30/mo
- Telstra wholesale 4G & 5G
- No lock-in contract
- Great for tablets & hotspots
Indicative pricing as of June 2026. Always check Exetel for current plans and inclusions.
Why choose Exetel?
Budget value
Exetel competes hard on price and is a regular award winner for value, with low monthly fees and frequent introductory discounts on the first months.
No lock-in
Every mobile plan is month-to-month with no lock-in contract, so you can change your plan or leave without an exit fee.
Local & long-standing
Exetel is Australian-owned and has operated since the 1990s, now backed by the Superloop group, so you are dealing with an established local telco.
Good to know. All Exetel mobile plans are no lock-in, so you can change or leave without an exit fee, and most activate as an eSIM with free, instant setup. Introductory discounts usually apply only for the first few months, so check what the price reverts to before you commit. For live pricing, always check Exetel's current plan pages.
Get in touch
How to contact Exetel
Exetel uses one main number, 13 39 38, for sales, support, billing and accounts. You can also email residential support or manage your account yourself through My Exetel, and the free ExeFix app handles many technical issues around the clock.
| Reason | Contact | Hours |
|---|---|---|
| General customer service | 13 39 38 | Mon–Fri 8:30am–8pm, weekends 10am–7pm |
| Technical support | 13 39 38 | 7 days a week, plus the 24/7 ExeFix app |
| Billing & accounts | 13 39 38 | Mon–Fri 8:30am–8pm |
| Email support | [email protected] | Online enquiries & order status |
My Exetel account
Manage everything online: view and pay invoices, track your usage, change your plan and update your personal details. It is the fastest way to handle most account tasks.
ExeFix technical support
Exetel's free 24/7 ExeFix app diagnoses common connection problems, from slow speeds to dropouts and Wi-Fi coverage. Run a scan first: it generates a code you can share with support to speed up any call to 13 39 38.
Value
rated highly
1990s
Aussie-owned
Telstra
network
Exetel reviews: is Exetel worth it?
Exetel reviews are broadly positive on value. Customers consistently praise its low prices, generous data and easy communication with support, and many report quick, hassle-free setup. The most common gripes are occasional drop-outs and slower evening speeds on broadband. As a long-standing Australian telco riding the Telstra network, Exetel is a strong pick if keeping your bill low matters most.
"Great value for the data you get, and the eSIM was up and running in minutes. Support was easy to deal with when I had a question." — Daniel R.
Joining Exetel
How to sign up & activate
Getting started with Exetel is quick, whether you are activating a new eSIM or moving your existing number across.
New customers & activation
Pick a plan online and, on a compatible handset, activate it instantly as an eSIM with no physical card to wait for. To keep your number, select the transfer option during sign-up and leave your old service active until the move completes.
Manage & pay your bill
Once you are set up, handle everything through My Exetel: view and pay invoices, track usage and change your plan. You can also call 13 39 38 to pay over the phone or sort out a billing question.
Common questions
A Selectra expert answers your most common Exetel questions
Exetel mobile plans run on the Telstra wholesale 4G and 5G network, one of the most extensive in Australia, reaching the vast majority of the population. As a wholesale customer, Exetel resells access to that network at a lower price than Telstra's own retail plans. Always check coverage for your exact address before signing up, as reception still varies in remote areas.
Yes. Exetel is an Australian-owned telco that has operated since the 1990s, originally as a technology consultancy before moving into broadband and mobile. It is now part of the Superloop group, another ASX-listed Australian telecommunications company.
Exetel was one of the first Australian telcos to go eSIM-first, so most new mobile plans activate digitally on a compatible handset with no physical card. If your phone does not support eSIM, check current options on the Exetel site before you order.
Yes. All Exetel mobile plans are month-to-month with no lock-in contract, so you can change your plan or leave at any time without an exit fee. Plans are bring-your-own-phone (SIM-only).
Call 13 39 38 for sales, support, billing and account help (Monday to Friday 8:30am to 8pm, weekends 10am to 7pm). You can also email [email protected] or manage everything yourself through the My Exetel online account. For technical issues, the free 24/7 ExeFix app helps diagnose common connection problems.
Pay online through your My Exetel account, where you can view and pay invoices, check your usage and update your details. You can also call 13 39 38 during business hours to pay over the phone or to resolve a billing issue.
Reviews are mixed but generally positive on value. Customers praise Exetel's low prices, generous data and easy communication with support, while some report occasional drop-outs or slower evening speeds on broadband. As a long-standing local telco on the Telstra network, it is a solid pick if low cost matters most to you.
100% free
Compare
in minutes
Independent comparison
Is Exetel the best value for how you use your phone?
Exetel is one of the cheaper ways onto the Telstra network, but it is not the only one. Compare Exetel against the other budget telcos and the major networks to find the plan that matches how you actually use your phone.