Sales & new services
13 39 38New connections · Mon–Fri 8:30am–8pm, weekends 10am–7pm
Customer service & contact
Customer service & contact
How to contact Exetel
Exetel runs everything through a single residential line, 13 39 38, with menu options for sales, support, order status and billing. There is also an online form, direct department emails, the My Exetel app and the ExeFix troubleshooting app. Here is every way to reach Exetel, plus support hours and how to pay a bill.
One line: 13 39 38
Support daily 8:30am–10pm
Direct department emails
ExeFix troubleshooting
In a hurry
Exetel contact details
Exetel uses one residential line for every query, then menu options route you to the right team. Tap to call.
Technical support
13 39 38Help & troubleshooting · 7 days, 8:30am–10pm
Order status
13 39 38Track an order · Mon–Fri 8:30am–10pm
Billing & payments
13 39 38Bills & hardship · Mon–Fri 8:30am–5:30pm
Email (online form or direct)
[email protected]Postal address (complaints)
Exetel Complaints, Level 5, 121 Walker Street, North Sydney NSW 2060
All Exetel contact options
Search the Exetel directory
Type what you need (e.g. "tech support", "billing", "complaint") to filter the list.
Sales & new services
13 39 38New NBN or mobile plans (menu option 1 then 1). Mon–Fri 8:30am–8pm, weekends 10am–7pm.
Technical support
13 39 38Troubleshooting and connection help (menu option 2 then 3). Daily 8:30am–10pm.
Check order status
13 39 38Track a modem or SIM delivery and set-up (menu option 2 then 2). Mon–Fri 8:30am–10pm.
Billing & accounts
13 39 38Billing queries and financial hardship (menu option 1 then 5). Mon–Fri 8:30am–5:30pm.
Complaints
13 39 38Lodge a complaint. Acknowledged within 2 business days, resolved within 15 where possible.
No Exetel option matches that search. Try a broader term, or call Exetel on 13 39 38.
Email Exetel
Use the Exetel online contact form, where the team replies within 24 to 48 hours, or email the right department directly:
- Residential sales: [email protected]
- Residential support: [email protected]
- Billing: [email protected]
- Complaints: [email protected]
My Exetel & ExeFix
Manage everything in My Exetel, online or in the app: monitor data usage and costs, view and pay invoices, and change your plan. Download My Exetel for iOS or Android.
For connection problems, use the ExeFix app to run a Network Scan before calling: ExeFix for iOS or ExeFix for Android.
When to call
Exetel support hours
Hours vary by department. If you need help outside these times, use the ExeFix app to diagnose connection issues.
| Department | Contact hours |
|---|---|
| Sales & new services | Mon–Fri 8:30am–8pm; weekends 10am–7pm |
| Technical support | Mon–Sun 8:30am–10pm |
| Check order status | Mon–Fri 8:30am–10pm |
| Billing support | Mon–Fri 8:30am–5:30pm |
| Pay a bill | Mon–Fri 8:30am–5:30pm |
Making a complaint. Call 13 39 38, email [email protected], or write to Exetel Complaints, Level 5, 121 Walker Street, North Sydney NSW 2060. You can lodge a complaint at any time or nominate someone to do it for you; Exetel acknowledges complaints within 2 business days and aims to resolve them within 15 business days, depending on complexity.
Common questions
A Selectra expert answers your most common Exetel contact questions
Call Exetel on 13 39 38 for all residential queries, including sales, technical support, billing and order status. Menu options direct you to the right department.
Sales and new services: Mon–Fri 8:30am–8pm, weekends 10am–7pm. Technical support: daily 8:30am–10pm. Order status: Mon–Fri 8:30am–10pm. Billing and payments: Mon–Fri 8:30am–5:30pm.
Use the Exetel online contact form, or email the right team directly: [email protected], [email protected], [email protected] or [email protected]. Exetel replies to form enquiries within 24 to 48 hours.
No, Exetel does not currently offer live chat, though it may add it in future. For now, reach Exetel by phone, online form or email.
My Exetel, available online and on iOS and Android, lets you monitor data usage and costs, view and pay invoices, and change your plan. My Exetel for iOS and My Exetel for Android.
ExeFix helps diagnose network issues like slow speeds and WiFi drops. Download it and run a Network Scan next to your modem for a quick diagnosis before contacting support: ExeFix for iOS and ExeFix for Android.
Pay by phone on 13 39 38 (menu option 2 then 4) Mon–Fri 8:30am–5:30pm, set up direct debit through My Exetel with a card or bank account, or pay online via the My Exetel platform.
Call 13 39 38, email [email protected], or write to Exetel Complaints, Level 5, 121 Walker Street, North Sydney NSW 2060. Complaints are acknowledged within 2 business days and resolved within 15 where possible.
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It is worth checking your plan against the market before you commit. Compare Exetel against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.