Catch Connect | Catch Mobile Plans, Prices, Login & Contact

If you’re looking for a new prepaid mobile phone service, consider Catch Connect. Owned and managed by Catch.com.au, and operated by the Optus Network, Catch Connect offers a handful of simple, prepaid, mobile phone plans on a variety of expiry periods. If you’re curious to learn more about Catch mobile plans, and how you can manage your Catch Connect service, you can read on in our guide below.

What is Catch Connect?

Catch Connect is the mobile phone service provider by online retailer Catch.com.au.

First launched in early 2018 with a partnership with Optus, Catch Connect offers flexible mobile phone plans with a number of different data allowances and expiry periods.

Catch Connect Network

Catch Connect mobile plans are on the Optus 4G Plus Network, which means any Catch mobile plan offers similar coverage and speeds to what you can expect with an Optus mobile plan.

Catch Connect Runs on the Optus Network The Optus 4G Plus Network covers around 97% of the Australian population.

Currently, Catch Connect does not offer 5G coverage, as the Optus 5G Network is only available to postpaid MVNO providers.

Catch Connect Offers

Catch Connect offers simple, prepaid mobile phone plans across a number of different expiry periods, from standard 30-day plans all the way up to 365-day plans.

Data allowance differ depending on the plan you choose, but it’s important to note that if you choose one of their long-expiry options, your data allowance will need to last you the entire time or else you’ll need to purchase a data add-on.

Below, you can find a summary of Catch mobile features and offers available through the mobile phone provider.

Catch Mobile Plans & Add-Ons

Catch Connect only deals in prepaid mobile phone plans and additional add-ons.

Catch mobile plans come with different data allowance and expiry periods, but all include unlimited standard national talk and text.

Some Catch mobile plans come with bonus data or a discounted recharge cost for your first recharge, so always make sure you check the terms before choosing one of their mobile phone plans.

Note About Catch Connect Plans Since Catch Connect mobile plans are prepaid, you're not locked in with a contract and are free to switch plans or providers at any time.

If you’re interested in Catch Connect prepaid mobile plans and add-ons, you can find a summary of all available offers and deals below.

Catch Mobile Plans

Catch Connect offers very basic prepaid mobile plans to Australian customers.

All Catch mobile plans come with a data allowance and standard national talk and text, all you need to choose is the expiry period and data allowance that best suits your mobile habits.

Catch mobile prepaid plans come with either a

• 30-day, or
• 90-day, or
• 365-day

expiry period, each with a different data allowance. Below, you can find a summary of Catch Connect mobile plans with their data allowance, cost, and expiry period.

Catch Mobile Plan Add-Ons

Catch Connect mobile plans come with very basic features - mobile data and unlimited standard talk and text to Australian numbers.

While this might be enough for some, if you’re looking for extra data, international talk, or other add-ons, you will need to pay a little more. Catch Connect lets customers choose to add on three different packs.

These Catch mobile add-ons include:

• DATA EXTRAS: Get access to additional data if your included data has run out
• INTERNATIONAL EXTRAS: Make calls and send SMS/MMS to 32 international destinations
• CATCH EXTRAS: Make calls or send texts to premium numbers by adding more to your prepaid balance

All Catch Connect mobile add-ons come with a 30-day expiry period, and you can generally choose between a couple of different options for each type of add-on.

Below, you’ll find a summary of Catch Connect mobile add-ons, along with what’s included and the cost. Remember, each add-on comes with a 30-day expiry, so if you have a long-expiry Catch Connect mobile plan, this will not last the entire period.

Catch Connect Activate & Catch Connect Recharge

When you sign up for a Catch mobile service, you’ll be asked to keep a credit card on file.

CATCH CONNECT ACTIVATION: Once you receive your Catch Connect SIM card, you will need to activate it within 30 days in order to take advantage of any advertised inclusions or promotions. Activating the card is easy and should take around 15 minutes. Please note that occasionally, activation can take up to 48 hours. 

You can activate your SIM card online, with a valid Australian debit or credit card. You will also be asked for your SIM card number, you address and phone number to complete the activation. Once you activate your service, your account will automatically be set up for auto-recharge. You can turn off or manage your auto-recharge service at any time through the Catch Connect app or online with your Catch Connect login details.

CATCH CONNECT RECHARGE: If you choose to turn off auto-recharge, you can manually recharge your Catch mobile service via the Catch Connect app or online with a valid credit or debit card.

Catch Connect Login & Catch Connect App

Catch Connect is predominantly self-service and, as a Catch mobile customer, you can manage your account and prepaid mobile plan using your Catch Connect login either online, to access your Catch Connect Dashboard, or through the Catch Connect app.

If you do not already have a Catch Connect login, you can easily create an account online. Simply head to the dashboard login and click 'create and account'. You will have to enter your email address, name, date of birth and password. You do not need to be a Catch Connect customer to make an account, and once you have an account, you can view plans and sign up directly online.

With your Catch Connect login, you can use the Catch Connect app or Catch Connect dashboard online to:

• Manage your Catch Connect auto-recharge
• Check your Catch Connect prepaid balance
• Purchase a Catch mobile add-on
• Recharge your Catch mobile plan manually
• Change your Catch mobile plan

Catch Connect Contact Methods

As a low-cost prepaid mobile phone provider, there aren’t many Catch Connect contact methods.

If you’re looking to contact Catch Connect Customer Care Team, your best bet is to call them directly at 1300 222 825 or find their online Live Chat.

In addition, customers can also contact Catch Connect support by calling the phone number listed above, or emailing [email protected].

Catch Connect Login and App As a reminder you can use your Catch Connect login details with the Catch Connect app to manage your account, Catch Connect plan, and personal details.

Catch Connect Complaints

If you have an issue or problem to report with your Catch Connect product or plan, you can easily get in tough with Catch Connect customer service by calling 1300 222 825. You can also submit a formal request by filling out the online complaint form on their website. The form will ask if you are having issues with your mobile or mobile broadband account and require that you describe your issue. Catch Connect aims to get back to customers who fill out this form within 2 business days.

If you wish to contact Catch Connect regarding a complaint via mail, you can send them a letter to their postal address below:

Catch Connect Postal Address
PO Box R1919
Royal Exchange NSW 1225
Australia

Lastly, you can send an email to the catch connect complaints address at [email protected]. If you send an email or a letter by post, Catch Connect will aim to provide you with a verbal or written response within 2 working days of receiving the complaint. They will indicate how long the resolution may take and give you a unique tracking number and instructions on how to follow your complaint.

Cancel Catch Connect

If you would like to cancel your Catch Connect service, the process is very simple. All you have to do is login to your Catch Connect online account or app and turn off 'AutoRecharge' on your dashboard. This will stop all future charges and leave you free to transfer your mobile number to another provider. If you would like to cancel the service altogether, you can cancel the service over the phone by calling Catch Connect at 1300 222 825.

Catch Connect Review - Is Catch Connect Worth It?

Depending on what you’re looking for, a prepaid Catch Connect mobile plan can be a great choice.

While going the prepaid mobile phone plan route might seem like an odd choice for an online retailer, mobile phone competitors such as Coles and Woolworths also offer similar deals.

Customer Catch Connect Reviews: Across the web, Catch Connect reviews from customers are mixed.

• Customers like that Catch Connect is a budget-friendly mobile phone plan provider
• Customers say that it's easy to order and set up their Catch Connect service
• Some customers cite bad coverage - always make sure you have coverage in your area before signing up to any plan.
• Customers complain about difficulty contacting Catch Connect customer service

It's always important to do your own research when comparing mobile phone providers, and not all customer reviews are trustworthy on the web.

What we like most about Catch Connect is the flexibility in plans. You can choose to get more data on a 30-day expiry or choose to “set and forget” with their longer expiry plans and get prepaid phone service for up to a whole year.

Our pick out of Catch Connect’s mobile phone plans? Their 18GB plan for $15 on a 30-day expiry. It’s hard to find another prepaid mobile plan with that much data for under $20. However, it should be noted that Catch Connect does not offer a huge variety of mobile phone plans, so if you’re looking for something more specific it might be best to look for a mobile phone plan elsewhere.