iPrimus Contact: Phone Numbers, Email, and Account Login

By Gretchen Oestreicher

Web Content Officer

Are you looking to get in contact with iPrimus? Below, you can find all the ways to contact iPrimus as a current or future customer. Continue reading below to learn more about how to contact iPrimus customer service, how to use your iPrimus login to access and manage your account, and which phone number or email to use when trying to get financial help, customer service, or technical support.

iPrimus Contact Methods

If you’re looking to contact iPrimus, you can use one of the following methods listed below. iPrimus customer service can be reached by phone, email, and live chat with business hours differing depending on your query.

iPrimus Phone Number

iPrimus customers can call iPrimus at 13 17 89.

This is the only iPrimus phone number available to residential customers, and with it you can get in touch with:

• iPrimus Sales Team
• iPrimus Technical Support
• iPrimus Accounts and Billing

If you need to contact iPrimus Sales or Technical Support you can do so during the week from 9am to 9pm, and weekends from 9am to 6pm. iPrimus Accounts and Billing is available to call Monday to Friday from 9am to 6pm.

iPrimus Email Address

For non-urgent questions or concerns, you can send iPrimus an email at any time. iPrimus customer service can be emailed at [email protected]. If you need to send written correspondence for either a formal complaint or financial hardship support, they also have separate email addresses just for these enquiries.

iPrimus Live Chat

iPrimus Live Chat is available the same hours as their call center. With iPrimus Live Chat you can find help with:

• Sales and orders
• Technical support
• Accounts and billing
• Complaints

iPrimus Contact Hours

Depending on your enquiry or concern, the business hours available to contact iPrimus differ.

If you need to get in contact with iPrimus Sales Team or iPrimus Technical Support, you can do so Monday to Friday from 9am to 9pm and weekends from 9am to 6pm. However, if you need iPrimus Accounts & Billing, their customer service hours are weekdays only from 9am to 6pm.

iPrimus Technical Support

iPrimus Technical Support is available from 9am to 9pm weekdays, and 9am to 6pm during the weekends.

If you’re experiencing a fault with your NBN service or mobile service, you can also Log a Fault Online at any time. Before logging a fault, check the Network Status for any outages and known issues and your account to make sure you don’t have an overdue balance.

You can contact iPrimus Technical Support by phone, by calling 13 17 89 during their business hours. Or, if you prefer, you can submit an Online Support Request for out-of-hours support or non-urgent requests.

iPrimus Bill Payments & Financial Hardship Support

Below you will find all the ways to contact iPrimus for reasons related to your account, billing, and payments, including information about iPrimus’ Financial Hardship Policy and contact information, as well as billing and payment methods.

iPrimus Billing and Payment Methods

iPrimus gives customers multiple ways to pay their bills including online, direct debit, BPAY, or Australia Post. It’s recommended that you set up direct debit as your chosen payment method, as there is a $2.95 non-direct debit fee that applies on top of your preferred payment method.

You can pay your iPrimus bill online, or through your iPrimus account.

If your service has been restricted due to a missed payment, you can report a payment made and get your service reinstated more quickly. Once you report a payment online, your service should be back in up to 4 hours.

iPrimus Contact for Financial Hardship Support

If you’re experiencing financial hardship, and need to find support with iPrimus, your first step is to download and complete a Statement of Financial Position and return it by email to the iPrimus Financial Hardship team. If you need to contact the Financial Hardship team, you can do so by phone, email, or written letter.

iPrimus My Account and Login

Your iPrimus account allows you to manage and update your iPrimus services and account details from anywhere either online or via the iPrimus account app. With your iPrimus account, you can:

• Upgrade your iPrimus NBN plan or internet speed
• Pay your iPrimus bill
• Update or add direct debit
• View current and past bills
• Update account and contact details
• Add secondary accounts holders
• View usage
• Add a static IP address
• Pause your bill or internet

iPrimus Complaints Process

If you’re dissatisfied with your iPrimus service, you are able to submit a formal complaint. Complaints can be formally sent to iPrimus by phone, written letter, email, or over iPrimus Live Chat. Once your complaint is submitted, you will receive a unique reference number within two working days with the intent to resolve the complaint within 15 working days.