iPrimus: Simple Offers, Contact, and How to Subscribe

iPrimus offers simplicity in its products for residential customers. With its recent rebranding, iPrimus has stripped away everything to give customers simple plans to fit their needs. Should iPrimus be your next telecom provider? Find out more by reading below and discover your new broadband or mobile company with Selectra. 


Overview of iPrimus

iPrimus is a wholly-owned subsidiary of Vocus Communications. First founded in 1997 through the acquisition of telecom service provider Axicorp, iPrimus was the first telecommunications provider to receive a license after the deregulation of the Australian telecommunications sector.

Since the beginning, iPrimus has remained one of Australia’s largest broadband providers. In 2019, iPrimus saw a rebranding of the company, stripping away their multiple services to give residential customers flexibility in their plans through simplicity.

iPrimus network coverage

iPrimus is a Mobile Virtual Network Operator (MVNO) which operates under the Optus Network. Due to this, iPrimus customers have the same coverage as Optus customers. The majority of this coverage is focused along the major cities including Adelaide, Sydney, Melbourne, and past Brisbane, as well as coverage over Tasmania and in and around Perth, covering in total approximately 98.5% of the Australian population.

This coverage should be expanding within the next six months, with customers getting the biggest expansion of coverage outside of Perth, as well as additional coverage in South Australia, New South Wales, and Queensland.

iPrimus offers: mobile, broadband, television

iPrimus offers three services to its customers: mobile, internet, and TV. With simple plans that give you what you need, iPrimus doesn’t make it complicated.

iPrimus mobile plans

iPrimus mobile plans come with three data options, at three price points. Each plan gives you unlimited local and national calls, unlimited national and international text, and up to 3000 international minutes on a 12-month, bring-your-own-phone contract.

iPrimus mobile plans
Price $35 / month $45 / month $55 / month
Data 18GB / month 30GB / month 40GB / month
Unlimited Calls & Text Yes Yes Yes
International Minutes 350 minutes 1500 minutes 3000 minutes

iPrimus internet deals

iPrimus offers three broadband options; low data for ADSL connections, unlimited data for ADSL and NBN connections, and entertainment + unlimited data for NBN connections.

iPrimus broadband options
  ADSL ADSL & NBN NBN Only + TV
Speed N / A 50nbn 50nbn
Data 100GB / month Unlimited data Unlimited data
Price $60 / month $80 / month $90 / month
Contract Options 1 month
12 months
24 months
1 month
12 months
24 months
24 months
Modem cost 1 month - $100
12 months - $60
24 months - $0
1 month - $100
12 months - $60
24 months - $0
$0
Sign-up bonus (for 24-month contract only) Extra 100GB per month or national landline call pack National mobile call pack or international landline call pack National mobile call pack or international landline call pack
Included benefits
  • Phone line
  • Pay as you go calls
  • Wi-fi modem
  • Line rental
  • Unlimited local and national calls
  • Fetch mini set-top box
  • One premium channel pack
  • Line rental
  • Unlimited national calls
Other costs $15 delivery $15 delivery $55 activation fee
$15 delivery

Fetch Entertainment TV with iPrimus

iPrimus offers its Fetch entertainment package to its customers through the unlimited data + TV internet plan. Through Fetch, iPrimus offers four-channel plans: kids, knowledge, vibe, and variety at $6 each per month or all channels for $20 / month. iPrimus also offers customers the ability to upgrade their Fetch Mini set-top box, to a Fetch Mighty set-top box.

iPrimus customer reviews

Reviews for iPrimus, like all broadband providers, seem to be mixed. What stands out most is the reviews on their customer service seem to be relatively negative, with issues not being resolved for extended periods of time. However, customers enjoy that the internet speeds through iPrimus are reliable.

Want to contact iPrimus customer service?

iPrimus customer service provides multiple ways to get in touch with them. For most customer inquiries, here are the three main customer service teams and how to reach them.

Contact iPrimus
  Customer Service Sales Enquiries Tech Support
Phone 13 17 89 13 17 89 13 17 89
Email customerservice@iprimus.com.au N/A techsupport@iprimus.com.au
Hours 9 am-8 pm weekdays 8 am - 10 pm weekdays
9 am - 9 pm weekends
8 am-11 pm daily

How to sign up with iPrimus and get your iPrimus account

iPrimus is only available for residential use. To sign up with iPrimus, go online or call their customer service number 13 17 89. A credit check and valid identification are required for all iPrimus plans, and as per the Australian government, all mobile phone plans require an identification check.

For this identification check you may need to provide:

  • your full name,
  • your date of birth,
  • your address,
  • and any other mobile phone numbers you have.

Depending on this, you may need to provide extra documentation.

Once you have been approved for your iPrimus service, you should receive all the information needed for your iPrimus account which is available online, on Google Play, or through the App Store.

How to cancel your iPrimus service

To cancel your iPrimus account, call 1300 85 85 85. For contracts, this may incur an early termination fee if you do not finish out your full term.

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