Simply Energy Contact | Phone Number, Email & Account Login
The Australian subsidiary of the French energy company Engie, Simply Energy is a fast-growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about how to contact Simply Energy, including phone numbers, customer service email address, and postal address, read the guide below.
Simply Energy Contact
Do you need to contact Simply Energy?
Whether you’re looking to subscribe to a Simply Energy plan, or need help with your existing Simply Energy service, you can contact Simply Energy by phone, email, or live chat. Find out how to contact Simply Energy below.
Simply Energy Contact Number
The general Simply Energy phone number is: 13 88 08
Below, you can find a summary of Simply Energy contact numbers, along with their business hours:
| Simply Energy Department | Simply Energy Number | Simply Energy Contact Hours (AEST) |
|---|---|---|
| Compare Energy Plans with Selectra |
1300 560 964 | Mon - Fri: 10am-7pm |
| General Customer Service | 13 88 08 | Mon-Fri: 8am-7pm |
| Residential Sales Service & Moving |
1300 209 924 or 1300 707 369 |
Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Buiness Sales Service & Moving |
1800 090 836 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Moving House Residential & Business Customers |
1300 026 141 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Large Business Customers Engie Cutomer Support |
1300 139 352 | Mon-Fri: 8am-7pm |
| Fax Number | 13 88 58 | 24/7 |
| International Contact Number | +61 3 9492 4315 | Mon-Fri: 8am-7pm |
| Interpreter Service | 1300 408 265 | Mon-Fri: 8am-7pm |
Simply Energy Live Chat
Simply Energy live chatis available online and is available Monday to Friday from 8am to 7pm AEST. All you have to do is provide your name, phone number, date of birth, postcode and a short description of what you would like to speak to the customer service agent about.
If you want to speak to a Simply Energy live chat agent, you can speak to them between 8am and 7pm, Monday to Friday. However, if you message Simply Energy outside of these business hours an agent will reply when they’re back online.
Customers can also submit a Simply Energy contact form online and Simply Energy customer service will reply to the enquiry as soon as possible.
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Simply Energy Email & Postal Address
The Simply Energy head office is located in Melbourne, Victoria, Australia. If you need to send bills, complaints, etc., to Simply Energy via post, you can use their postal address below:
Simply Energy Head Office
GPO Box 4408
Melbourne, Victoria 300
Simply Energy Email Address You can email Simply Energy at [email protected]
Simply Energy Login
You can manage your Simply Energy plan and services online at Simply Energy MyAccount.
All you need to register for MyAccount is your name, customer number (which can be found on the first page of your energy bill), your postcode and date of birth. You will then need to set a username and password for the account. After finalising those detials, you will receive an email with a link, which you will need to click in order to activate your account. Once you have registered for the online account, you can easily access the Simply Energy Login portaland start using your new online energy management account.
With the Simply Energy online login account, you can:
- Track your energy usage
- Monitor solar credits
- Get and pay bills immediately online
- Request a bill payment extension or set up a fixed payment plan
- Manage and update account details
Simply Energy App
For Simply Energy assistance and services on the go, customers can use the Simply Energy mobile app. To get started, download the Simply Energy app from the Apple App Store or Google Play Store. Then, just register with your Simply Energy customer number and log in! You can start using the app immedately and benefiting from the useful services.
You can use all the same services on the mobile app as you can in your online Simply Energy account. The app just makes it easier for for on-the-go usage and management.
Simply Energy Moving House
You can organise your move with Simply Energy, whether you’re keeping your existing Simply Energy plan, or want to open a new Simply Energy account.
You can organise your move with Simply Energy:
- By Phone: 1300 942 068
- Over Live Chat
- Online
If you want to subscribe to a Simply Energy plan for your new house, you can sign up online.
Simply Energy Contact For Power Outages
If your power has gone out, you need to contact your local energy distributor, not Simply Energy, to report the power outage.
Your energy distributor is the one in charge of maintaining and repairing the electricity and gas lines in your area. You can find the emergency number of your electricity and gas distributor on your latest energy bill, or online.
Simply Energy Bill Payment
Simply Energy has a number of secure methods to pay your Simply Energy bill, including different ways to pay online, over the phone, or in person.
It’s recommended to set up a direct debit to pay your Simply Energy bill, however, as this allows you to set and forget your bill payments. You can set up a direct debit with Simply Energy online, all you need to do is provide your customer account number and the information of the account you want to use for direct debit payments.
| Bill Payment Method | How to Pay a Simply Energy bill |
|---|---|
| Post Billpay | Pay with Post Billpay online using the information found on your energy bill |
| Credit card | Pay on the Simply Energy website with your account number and credit card |
| PayPal | Pay your Simply Energy bill with your PayPal details |
| Direct Debit | Set up Simply Energy direct debit online |
| BPAY | Contact your financial institution and pay your Simply Energy bill using the Biller code and reference number found on your latest Simply Energy bill |
| In person | Pay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque |
| Over the phone | Call 13 88 08 between 8am and 7pm Monday to Friday to pay your Simply Energy Bill |
| Send a cheque with your payment slip to: Simply Energy GPO Box 367 Melbourne, Victoria 3001 |
Customers who might have trouble paying their Simply Energy bills due to financial hardship are encouraged to contact Simply Energy as soon as possible to see what financial assistance is available. These can include:
- Flexible payment options to help smooth out energy bills, or even get ahead when possible
- Flexible payment methods such as Centrepay
- Energy efficiency advice to help you implement energy-saving measures
- Assistance with concessions and rebates
- Financial counselling referrals
Need Energy Advice ?
Selectra's Energy Experts are Available to Help You Free of Charge
(Free Selectra Service - Currently open)
Simply Energy Complaints
If you're dissatisfied with your Simply Energy plans or service, the Simply Energy complaints department is there to help you resolve the issue.
Customers can contact Simply Energy complaints department by phone and email, online form, or written letter sent by mail.
- Phone: 13 88 08
- Postal address: PO Box 210, Balwyn, VIC 3103
- Online contact form
- Email: [email protected]
If the Simply Energy complaints team is unable to help you resolve the issue, you can request the matter be escalated to a team leader or Customer Advocate. It is important to note that Simply Energy customer service aims to resolve complaints within 15 business days. Once you've escalated the matter, and if you're still not satisfied, you can lodge a complaint with your State Energy and Water Ombudsman as a last resort for free and fair dispute resolution.
Simply Energy Contact FAQ
How Do I Contact Simply Energy in Australia?
You can contact Simply Energy by phone, email, or live chat.
The general Simply Energy contact number is: 13 88 08. The Residential Sales phone number is 1300 209 924 and is available from 8am-7pm, Monday to Friday and from 9am-3pm on Saturdays. The Buiness Sales contact number is 1800 090 836, which you can reach between the hours of 8am and 7pm, Monday to Friday and from 9am to 3pm on Saturdays.
If you want to contact Simply Energy online you can contact Simply Energy Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Simply Energy at [email protected]./
What is the Simply Energy Email Address?
The Simply Energy Email Address is[email protected]. You can email Simple Energy with any questions or concerns you have and they will get back to you as soon as possible.
Where is the Simply Energy Head Office?
The Simply Energy head office is located in Melbourne, Victoria, Australia. If you need to send bills, complaints, etc., to Simply Energy via post, you can use their postal address below:
Simply Energy Head Office
GPO Box 4408
Melbourne, Victoria 300
How Do I Register for Simply Energy MyAccount?
All you need in order to register for MyAccount is your name, customer number (which can be found on the first page of your energy bill), your postcode and date of birth. You will then need to set a username and password for the account. After finalising those detials, you will receive an email with a link, which you will need to click in order to activate your account. Once you have registered for the online account, you can easily access the Simply Energy Login portaland start using your new online energy management account.
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