Simply Energy Contact: Phone Number, Pay My Bill, and Customer Service
Australian subsidiary of French energy company Engie, Simply Energy is a fast growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about contacting Simply Energy, including phone numbers, customer service email address, and postal address, read the guide below.
Simply Energy phone number
You can contact Simply Energy with any questions, concerns, or doubts you might have about choosing an energy plan or your current account as a new or existing customer. Simply Energy also has a dedicated interpretation service phone number, as well as a number you can call for help with your Simply Energy service while overseas
| Simply Energy department | Simply Energy phone number | Simply Energy business hours (AEST) |
|---|---|---|
| Simply Energy sales | 1300 942 068 | 8am-7pm Monday to Friday 9am-3pm Saturdays |
| Simply Energy customer service | 13 88 08 | 8am-7pm Monday to Friday |
| Simply Energy overseas (international number) | +613 8843 0637 | 8am-7pm Monday to Friday |
| Simply Energy interpreter services | 1300 408 265 | 8am-7pm Monday to Friday |
Simply Energy power outage and emergency contact
In the event of an emergency threatening life or property, contact emergency services 000
While you purchase electricity and gas through Simply Energy, your energy distributor is the one to supply it to your house, as well as maintain and repair the electricity grid or gas connection. For all non-threatening emergencies including power outages, fallen lines, accidental disconnections of service, or the smell of gas, contact your local energy distributor. The 24-hour assistance number for your distributor can be found at the top of your Simply Energy bill.
You can also find the number of your local distributor for your area on the Simply Energy Power Outage page.
Simply Energy email and postal address
Customers who need to send forms, complaints, or other enquiries to Simply Energy can do so through email, or by post. Simply Energy’s customer service email is info@simplyenergy.com.au.
All written post can be addressed to:
Simply Energy
P.O. Box 210
Balwyn VIC 3103
Simply Energy Pay My Bill
Simply Energy has a number of secure methods to pay your Simply Energy bill, including different ways to pay online, over the phone, or in person. It’s recommended to set up direct debit to pay your Simply Energy bill, however, as this allows you to set and forget your bill payments. You can set up direct debit with Simply Energy online, all you need to do is provide your customer account number and the information of the account you want to use for direct debit payments.
| Bill payment method | How to pay your Simply Energy bill |
|---|---|
| Post Billpay | Pay with Post Billpay online using the information found on your energy bill |
| Credit card | Pay on the Simply Energy website with your account number and credit card |
| PayPal | Pay your Simply Energy bill with your PayPal details |
| Direct Debit | Set up Simply Energy direct debit online |
| BPAY | Contact your financial institution and pay your Simply Energy bill using the Biller code and reference number found on your latest Simply Energy bill |
| In person | Pay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque |
| Over the phone | Call 13 88 08 between 8am and 7pm Monday to Friday to pay your Simply Energy Bill |
| Send a cheque with your payment slip to: Simply Energy GPO Box 367 Melbourne, Victoria 3001 |
Customers who might have trouble paying their Simply Energy bills due to financial hardship are encouraged to contact Simply Energy as soon as possible to see what financial assistance is available. These can include:
- Flexible payment options to help smooth out energy bills, or even get ahead when possible
- Flexible payment methods such as Centrepay
- Energy efficiency advice to help you implement energy-saving measures
- Assistance with concessions and rebates
- Financial counselling referrals
Subscribe to a Simply Energy gas or electricity plan
Customers who wish to subscribe to a Simply Energy plan, whether for gas or electricity, can do so online by providing a valid connection address and identification. In order to subscribe to Simply Energy gas or electricity, put the postal code of the connection address and select the best plan for you. Customers might need to undergo a credit check when signing up for eligibility.
Customers can also direct any sales questions to the Simply Energy sales team by calling 1800 009 141 weekdays from 8am to 7pm and Saturdays 10am to 2pm.
Simply Energy complaints process
If you're dissatisfied with your Simply Energy plans or service, the Simply Energy complaints department is there to help you resolve the issue. Customers can contact Simply Energy complaints department by phone and email, or written letter sent by mail.
- Phone: 13 88 08
- Postal address: PO Box 210, Balwyn, VIC 3103
- Email: info@simplyenergy.com.au
If the Simply Energy complaints team is unable to help you resolve the issue, you can request the matter be escalated to a team leader or Customer Advocate. Once you've escalated the matter, and you're still not satisfied, you can lodge a complaint with your State Energy and Water Ombudsman as a last resort for free and fair dispute resolution.