Simply Energy Contact Numbers, Customer Service Email, and Postal Address

Australian subsidiary of French energy company Engie, Simply Energy is a fast growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about contacting Simply Energy, including phone numbers, customer service email address, and postal address, read the guide below

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Phone numbers to contact Simply Energy

Residential customers looking to contact Simply Energy customer service can do so on the phone for a number of account and service enquiries:

• Customers looking for sales help can dial Simply Energy’s sales team at 1800 009 141 which is available weekdays 8am to 7pm, and 10am to 2pm Saturdays.
• Simply Energy customer service is available 8am to 7pm weekdays and can be called at 13 88 08.
• Interpretation services for Simply Energy can be reached at 1300 408 265 and are also available 8am to 7pm weekdays.

Contact Simply Energy From Overseas Customers abroad can contact Simply Energy through their international phone number +61 3 8843 0637. Simply Energy's international phone number is open from 8am to 7pm weekdays.

Best time to call Simply Energy

Customer can contact Simply Energy during the week, and for sales help on Saturdays, with business hours varying depending on the department you want to get in touch with. Customers can expect a small wait if they call during peak weekday times, however most customer calls are answered in under 30 seconds.

Simply Energy power outage and emergency contact

In the event of an emergency threatening life or property, contact emergency services 000

For all non-threatening emergencies including power outages, fallen lines, accidental disconnections of service, or the smell of gas, contact your local energy distributor. The 24-hour assistance number for your distributor can be found at the top of your Simply Energy bill.

You can also find the number of your local distributor for your area on the Simply Energy Power Outage page.

Simply Energy email and postal address

Customers who need to send forms, complaints, or other enquiries to Simply Energy can do so through email, or by post. Simply Energy’s customer service email is info@simplyenergy.com.au.

All written post can be addressed to:

Simply Energy
P.O. Box 210
Balwyn VIC 3103

How to pay Simply Energy bills

Simply Energy is one of the few energy providers that does not offer multiple ways to pay your energy bill. The Simply Energy Pay My Bill page allows residential customers to pay their Simply Energy bill online, either with a valid bank card or using PayPal. Payment is also available on the Simply Energy app.

Customers who might have trouble paying their Simply Energy bills due to financial hardship are encouraged to contact Simply Energy to see what financial assistance is available. These can include:

• Flexible payment options to help smooth out energy bills, or even get ahead when possible
• Flexible payment methods such as Centrepay
• Energy efficiency advice to help you implement energy-saving measures
• Assistance with concessions and rebates
• Financial counselling referrals

Subscribe to a Simply Energy plan

Customers who wish to subscribe to a Simply Energy plan, whether for gas or electricity, can do so online by providing a valid connection address and identification. Customers might need to undergo a credit check when signing up.

Customers can also direct any sales questions to Simply Energy’s sales team by calling 1800 009 141 weekdays from 8am to 7pm and Saturdays 10am to 2pm.

Simply Energy complaints process

If you're dissatisfied with your Simply Energy plans or service, the Simply Energy complaints department is there to help you resolve the issue. Customers can contact Simply Energy complaints department by phone, email, or written and sent by mail.

• Phone: 13 88 08
• Postal address: PO Box 210, Balwyn, VIC 3103
• Email: info@simplyenergy.com.au

If the Simply Energy complaints team is unable to help you resolve the issue, you can request the matter be escalated to a team leader or Customer Advocate. Once you've escalated the matter, and you're still not satisfied, you can lodge a complaint with your State Energy and Water Ombudsman as a last resort.

Contact Simply Energy online on social media

Simply Energy has a small online presence and is available to find on most major social media platforms. Customers of Simply Energy also have an app where they can check energy usage, view their account info, and pay their energy bills.

The Simply Energy app is available on iOS and Android

Simply Energy phone numbers

A summary of all residential phone numbers for Simply Energy customers