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Simply Energy : Contact Numbers, Email Address, Postal Address, and More

Simply Energy

Australian subsidiary of French energy company Engie, Simply Energy is a fast growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about contacting Simply Energy, including phone numbers, customer service email address, and postal address, read the guide below

Phone Numbers to Contact Simply Energy

Residential customers looking to contact Simply Energy customer service can do so on the phone for a number of account and service enquiries: 

  • Customers looking for sales help can dial Simply Energy’s sales team at 1800 009 141 which is available weekdays 8am to 7pm, and 10am to 2pm Saturdays.
  • Simply Energy’s dedicated customer service line is available 8am to 7pm weekdays and can be called at 13 88 08.
  • Interpretation services for Simply Energy can be reached at 1300 408 265 and are also available 8am to 7pm weekdays.
  • Contact Simply Energy From Overseas Customers abroad can contact Simply Energy through their international phone number +61 3 8843 0637. The international phone number is open from 8am to 7pm weekdays.

Best Time to Call Simply Energy

Simply Energy is available by phone during normal business hours throughout the week, and for sales help on Saturdays. Customers can expect a small wait if they call during peak weekday times, however most customer calls are answered in under 30 seconds.

Simply Energy Contact Number in Case of Emergency or Power Outage

In the event of an emergency threatening life or property, contact emergency services 000

For all non-threatening emergencies including power outages, fallen lines, accidental disconnections of service, or the smell of gas, contact your local distributor. The 24-hour assistance number for your distributor can be found at the top of your Simply Energy bill.

You can also find the number of your local distributor for your area online

Simply Energy Email and Postal Address

Customers who need to send forms, complaints, or other enquiries to Simply Energy can do so through email, or by post. Simply Energy’s customer service email is

All snail mail can be addressed to:

Simply Energy
P.O. Box 210
Balwyn VIC 3103

How to Pay a Bill with Simply Energy

Simply Energy is one of the few energy providers that does not offer multiple ways to pay your energy bill. To pay a Simply Energy bill, customers can go online with a valid bank card and their account reference number found on the bottom of page two of their energy bill.

Payment is also available on the Simply Energy app.

How to Contact Simply Energy to Subscribe to an Energy Plan

Customers who wish to subscribe to a Simply Energy plan, whether for gas or electricity, can do so online by providing a valid connection address and identification. Customers might need to undergo a credit check when signing up.

Customers can also direct any sales questions to Simply Energy’s sales team by calling 1800 009 141 weekdays from 8am to 7pm and Saturdays 10am to 2pm.

How to Contact Simply Energy Online on Social Media

Simply Energy has a small online presence and is available to find on most major social media platforms. Customers of Simply Energy also have an app where they can check energy usage, view their account info, and pay their energy bills.

Simply Energy's app is available on iOS and Android

Simply Energy Customer Service Numbers

A summary of all residential phone numbers for Simply Energy customers

Simply Energy Phone Numbers for Residential Customers
Enquiry Phone Number Hours Available
Residential Sales 1800 009 08 8am - 7pm weekdays
10am - 2pm Saturday
Customer Service 13 88 141 8am - 7pm weekdays
Interpretation Services 1300 408 265 8am - 7pm weekdays
Overseas Customers +61 3 8843 0637 8am - 7pm weekdays


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