Engie Energy Contact | Phone Number, Email & Account Login
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The Australian subsidiary of the French energy company Engie Energy is a fast-growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about how to contact Engie Energy, including phone numbers, customer service email address, and postal address, read the guide below.
Overview of Engie Energy Contact Information
Contact Engie Energy
Below is a brief overview of the main ways to get in touch with Engie Energy customer service
Main Engie Energy Contact Numbers
- Engie General Customer service - 13 88 08
- Engie Sales - 1300 942 068
Engie Energy Postal Address
-
525 Collins St
Melbourne, Victoria 3000
Australia
Engie Energy Moving House
- Call 1300 029 223
Engie Energy Fax Number
- Call 13 88 58
Engie Energy Email Address
Switch to Engie Energy
- Call 1300 560 964
Engie Energy Contact
Do you need to contact Engie Energy?
Whether you’re looking to subscribe to a Engie Energy plan, or need help with your existing Engie Energy service, you can contact Engie Energy by phone, email, or live chat. Find out how to contact Engie Energy below.
Engie Energy Contact Number
The general Engie Energy phone number is: 13 88 08
Below, you can find a summary of Engie Energy contact numbers, along with their business hours:
Engie Energy Department | Engie Energy Number | Engie Energy Contact Hours (AEST) |
|---|---|---|
Compare Energy Plans | Mon-Fri: 10am - 7pm | |
| General Customer Service | 13 88 08 | Mon-Fri: 8am-7pm |
| Residential Sales | 1300 942 068 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Buiness Sales Service & Moving | 1800 090 836 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Moving House Residential & Business Customers | 1300 026 141 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Large Business Customers Engie Cutomer Support | 1300 139 352 | Mon-Fri: 8am-7pm |
| Fax Number | 13 88 58 | 24/7 |
| International Contact Number | +61 3 9492 4315 | Mon-Fri: 8am-7pm |
| Interpreter Service | 1300 408 265 | Mon-Fri: 8am-7pm |
Engie Energy Live Chat
Engie Energy live chatis available online and is available Monday to Friday from 8am to 7pm AEST. All you have to do is provide your name, phone number, date of birth, postcode and a short description of what you would like to speak to the customer service agent about.
If you want to speak to a Engie Energy live chat agent, you can speak to them between 8am and 7pm, Monday to Friday. However, if you message Engie Energy outside of these business hours an agent will reply when they’re back online.
Customers can also submit a Engie Energy contact form online and Engie Energy customer service will reply to the enquiry as soon as possible.
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Engie is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to Engie Today!
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Engie Energy Email & Postal Address
The Engie Energy head office is located in Melbourne, Victoria, Australia. If you need to send bills, complaints, etc., to Engie Energy via post, you can use their postal address below:
Engie Energy Head Office
GPO Box 4408
Melbourne, Victoria 300
Engie Energy Email Address You can email Engie Energy at [email protected]
Engie Energy Login
You can manage your Engie Energy plan and services online at Engie Energy MyAccount.
All you need to register for MyAccount is your name, customer number (which can be found on the first page of your energy bill), your postcode and date of birth. You will then need to set a username and password for the account. After finalising those detials, you will receive an email with a link, which you will need to click in order to activate your account. Once you have registered for the online account, you can easily access the Engie Energy Login portaland start using your new online energy management account.
With the Engie Energy online login account, you can:
- Track your energy usage
- Monitor solar credits
- Get and pay bills immediately online
- Request a bill payment extension or set up a fixed payment plan
- Manage and update account details
Engie Energy App
For Engie Energy assistance and services on the go, customers can use the Engie Energy mobile app. To get started, download the Engie Energy app from the Apple App Store or Google Play Store. Then, just register with your Engie Energy customer number and log in! You can start using the app immedately and benefiting from the useful services.
You can use all the same services on the mobile app as you can in your online Engie Energy account. The app just makes it easier for for on-the-go usage and management.
Engie Energy Moving House
You can organise your move with Engie Energy, whether you’re keeping your existing Engie Energy plan, or want to open a new Engie Energy account.
You can organise your move with Engie Energy:
- By Phone: 1300 942 068
- Over Live Chat
- Online
If you want to subscribe to a Engie Energy plan for your new house, you can sign up online.
Engie Energy Contact For Power Outages
If your power has gone out, you need to contact your local energy distributor, not Engie Energy, to report the power outage.
Your energy distributor is the one in charge of maintaining and repairing the electricity and gas lines in your area. You can find the emergency number of your electricity and gas distributor on your latest energy bill, or online.
Engie Energy Bill Payment
Engie Energy has a number of secure methods to pay your Engie Energy bill, including different ways to pay online, over the phone, or in person.
It’s recommended to set up a direct debit to pay your Engie Energy bill, however, as this allows you to set and forget your bill payments. You can set up a direct debit with Engie Energy online, all you need to do is provide your customer account number and the information of the account you want to use for direct debit payments.
| Bill Payment Method | How to Pay a Engie Energy Bill |
|---|---|
| Post Billpay | Pay with Post Billpay online using the information found on your energy bill |
| Credit card | Pay on the Engie Energy website with your account number and credit card |
| PayPal | Pay your Engie Energy bill with your PayPal details |
| Direct Debit | Set up Engie Energy direct debit online |
| BPAY | Contact your financial institution and pay your Engie Energy bill using the Biller code and reference number found on your latest Engie Energy bill |
| In person | Pay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque |
| Over the phone | Call 13 88 08 between 8am and 7pm Monday to Friday to pay your Engie Energy Bill |
| Send a cheque with your payment slip to: Engie Energy GPO Box 367 Melbourne, Victoria 3001 |
Customers who might have trouble paying their Engie Energy bills due to financial hardship are encouraged to contact Engie Energy as soon as possible to see what financial assistance is available. These can include:
- Flexible payment options to help smooth out energy bills, or even get ahead when possible
- Flexible payment methods such as Centrepay
- Energy efficiency advice to help you implement energy-saving measures
- Assistance with concessions and rebates
- Financial counselling referrals
Engie is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to Engie Today!
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Engie is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to Engie Today!
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Engie Energy Complaints
If you're dissatisfied with your Engie Energy plans or service, the Engie Energy complaints department is there to help you resolve the issue.
Customers can contact Engie Energy complaints department by phone and email, online form, or written letter sent by mail.
- Phone: 13 88 08
- Postal address: PO Box 210, Balwyn, VIC 3103
- Online contact form
- Email: [email protected]
If the Engie Energy complaints team is unable to help you resolve the issue, you can request the matter be escalated to a team leader or Customer Advocate. It is important to note that Engie Energy customer service aims to resolve complaints within 15 business days. Once you've escalated the matter, and if you're still not satisfied, you can lodge a complaint with your State Energy and Water Ombudsman as a last resort for free and fair dispute resolution.
Engie Energy Contact FAQ
How Do I Contact Engie Energy in Australia?
You can contact Engie Energy by phone, email, or live chat.
The general Engie Energy contact number is: 13 88 08. The Residential Sales phone number is 1300 209 924 and is available from 8am-7pm, Monday to Friday and from 9am-3pm on Saturdays. The Buiness Sales contact number is 1800 090 836, which you can reach between the hours of 8am and 7pm, Monday to Friday and from 9am to 3pm on Saturdays.
If you want to contact Engie Energy online you can contact Engie Energy Live Chat from 8am to 8pm, Monday to Friday. Or, if you prefer, you can email Engie Energy at [email protected]./
What is the Engie Energy Email Address?
The Engie Energy Email Address is[email protected]. You can email Simple Energy with any questions or concerns you have and they will get back to you as soon as possible.
Where is the Engie Energy Head Office?
The Engie Energy head office is located in Melbourne, Victoria, Australia. If you need to send bills, complaints, etc., to Engie Energy via post, you can use their postal address below:
Engie Energy Head Office
GPO Box 4408
Melbourne, Victoria 300
How Do I Register for Engie Energy MyAccount?
All you need in order to register for MyAccount is your name, customer number (which can be found on the first page of your energy bill), your postcode and date of birth. You will then need to set a username and password for the account. After finalising those detials, you will receive an email with a link, which you will need to click in order to activate your account. Once you have registered for the online account, you can easily access the Engie Energy Login portaland start using your new online energy management account.
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