Simply Energy Contact & Customer Service Guide
The Australian subsidiary of French energy company Engie, Simply Energy is a fast-growing company with service in Victoria, South Australia, New South Wales, Queensland, and Western Australia. For information about how to contact Simply Energy, including phone numbers, customer service email address, and postal address, read the guide below.
Simply Energy Contact
Do you need to contact Simply Energy?
Whether you’re looking to subscribe to a Simply Energy plan, or need help with your existing Simply Energy service, you can contact Simply Energy by phone, email, or live chat. Find out how to contact Simply Energy below.
Simply Energy Email Address You can email Simply Energy at info@simplyenergy.com.au
Simply Energy Contact Number
You can contact Simply Energy by phone, using one of the following numbers:
- For Simply Energy sales help call 1300 075 579
- For current Simply Energy customers who are moving house and want to keep their energy connection call 1300 942 068
- For current Simply Energy customers who need residential service help, call 13 88 08
Below, you can find a summary of Simply Energy contact numbers, along with their business hours:
| Simply Energy Department | Simply Energy Number | Simply Energy Contact Hours (AEST) |
|---|---|---|
| Residential Sales | 1300 075 579 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Residential Moving House | 1300 942 068 | Mon-Fri: 8am-7pm Sat: 9am-3pm |
| Residential Service | 13 88 08 | Mon-Fri: 8am-7pm |
Simply Energy Live Chat
Simply Energy live chat is available online at simplyenergy.com.au/contact-us.
If you want to speak to a Simply Energy live chat agent, you can speak to them between 8am and 8pm, Monday to Friday. However, if you message Simply Energy outside of these business hours an agent will reply when they’re back online.
Simply Energy Moving
You can organise your move with Simply Energy, whether you’re keeping your existing Simply Energy plan, or want to open a new Simply Energy account.
You can organise your move with Simply Energy:
- By Phone: 1300 942 068
- Over Live Chat
- Online at simplyenergy.com.au/contact-us/moving
If you want to subscribe to a Simply Energy plan for your new house, you can sign up online.
Simply Energy MyAccount
You can manage your Simply Energy plan and services online at Simply Energy MyAccount.
With the Simply Energy My Account app and online platform you can:
- Track your energy usage
- Monitor solar credits
- Get and pay bills immediately online
- Request a bill payment extension or set up a fixed payment plan
- Manage and update account details
Simply Energy Contact For Power Outages
If your power has gone out, you need to contact your local energy distributor, not Simply Energy, to report the power outage.
Your energy distributor is the one in charge of maintaining and repairing the electricity and gas lines in your area. You can find the emergency number of your electricity and gas distributor on your latest energy bill, or online.
Simply Energy Bill Payment
Simply Energy has a number of secure methods to pay your Simply Energy bill, including different ways to pay online, over the phone, or in person.
It’s recommended to set up a direct debit to pay your Simply Energy bill, however, as this allows you to set and forget your bill payments. You can set up a direct debit with Simply Energy online, all you need to do is provide your customer account number and the information of the account you want to use for direct debit payments.
| Bill Payment Method | How to Pay a Simply Energy bill |
|---|---|
| Post Billpay | Pay with Post Billpay online using the information found on your energy bill |
| Credit card | Pay on the Simply Energy website with your account number and credit card |
| PayPal | Pay your Simply Energy bill with your PayPal details |
| Direct Debit | Set up Simply Energy direct debit online |
| BPAY | Contact your financial institution and pay your Simply Energy bill using the Biller code and reference number found on your latest Simply Energy bill |
| In person | Pay at any Australia Post Office using cash, a credit card, EFTPOS, or cheque |
| Over the phone | Call 13 88 08 between 8am and 7pm Monday to Friday to pay your Simply Energy Bill |
| Send a cheque with your payment slip to: Simply Energy GPO Box 367 Melbourne, Victoria 3001 |
Customers who might have trouble paying their Simply Energy bills due to financial hardship are encouraged to contact Simply Energy as soon as possible to see what financial assistance is available. These can include:
- Flexible payment options to help smooth out energy bills, or even get ahead when possible
- Flexible payment methods such as Centrepay
- Energy efficiency advice to help you implement energy-saving measures
- Assistance with concessions and rebates
- Financial counselling referrals
Need Energy Advice?
Read our full set of energy guides for advice on providers and plans.
Simply Energy Complaints
If you're dissatisfied with your Simply Energy plans or service, the Simply Energy complaints department is there to help you resolve the issue.
Customers can contact Simply Energy complaints department by phone and email, or written letter sent by mail.
- Phone: 13 88 08
- Postal address: PO Box 210, Balwyn, VIC 3103
- Email: info@simplyenergy.com.au
If the Simply Energy complaints team is unable to help you resolve the issue, you can request the matter be escalated to a team leader or Customer Advocate. Once you've escalated the matter, and you're still not satisfied, you can lodge a complaint with your State Energy and Water Ombudsman as a last resort for free and fair dispute resolution.