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Click Energy Contact: Phone Numbers, Email, and Postal Address

Click Energy

Click Energy, now owned and operated by Amaysim, is another energy company following the trend of conducting most business online. Whether you need to contact Click Energy to subscribe to a new plan, move house, or pay a bill, continue reading below to find out how. 


Click Energy contact numbers

Customers looking to contact Click Energy over the phone can do so during normal weekday work hours. Depending on the question, the phone number for Click Energy customer service can change, as well as the hours available. It's important to note that while you can contact Click Energy by phone, they are a predominantly online energy provider and you might have better luck with Click Energy online chat or online form. 

  • Sales and Moving - 1300 669 432 available 8am to 6pm weekdays
  • Customer Service - 1800 775 929 available 9am to 5pm weekdays

Best time to call Click Energy customer service

Click Energy customer service is available from 9am to 5pm, while Click Energy sales and moving are available 8pm to 6pm during the week. Customers can usually expect a wait time if they call Click Energy however, as only approximately half of all calls are answered within 30 seconds and the average wait time for calls can exceed two minutes. Since Click Energy is mostly online, though, they do offer Click Energy online chat where your questions may get answered more quickly.

Contact Click Energy for emergency or outage

If there is a life-threatening emergency dial emergency services 000

For all electricity and gas emergencies, including disconnection, outage, failure, or smell of gas, contact your electricity or gas distributor. Your energy distributor is in charge of fixing and maintaining the energy grid. It's important to know your energy distributor, not only in case of emergency but because your energy distributor will often report known outages and scheduled repair on their website so you can stay informed. The number for your energy distributor can be found on your energy bill or online under your state or territory and postal code.

Click Energy email and postal address

Click Energy offers two email addresses for customers to contact Click Energy customer service. Customers with sales questions about plans or services can email Click Energy at sales@clickenergy.com.au while customer service enquiries, including account help or complaints, can be emailed to service@clickenergy.com.au. Postal mail, including forms, applications, or complaints can be sent to:

Click Energy
Level 1, 90 Collins St
Melbourne VIC 3000

Contact Click Energy to pay my bill

Click Energy has a number of methods for paying an energy bill, which are predominantly online.

  1. Direct Debit - You can set direct debit up online in order to set and forget your payments
  2. Online - Through Click Energy’s secure payment form, customers can pay a Click Energy bill with a valid bank card and account reference number
  3. Phone - Customers can dial 1800 775 929 in order to pay their Click Energy bill over the phone
  4. BPAY - Contact your local financial institution with your account reference number and BPAY code found on your Click Energy bill

If you're experiencing financial hardship, for whatever reason, it's best to contact Click Energy immediately to discuss your options, in the event you can't pay your energy bill. Depending on your situation, you could be given a payment extension, organize a payment plan with Click Energy, or apply for government concessions or rebates you might be eligible for.

Contact Click Energy to Subscribe to an energy plan

Customers looking to subscribe to an energy plan with Click Energy are able to do so online. Customers will need to provide information including a valid form of identification and the connection address, and can expect a credit check before receiving their new plan. Customers with questions about Click Energy plans can call their sales team at 1300 669 432 during the week from 8am to 6pm.

Move house with Click Energy

Existing Click Energy customers can contact Click Energy to move house online to ensure there is no interruption to their energy service. New customers can also plan their move with Click Energy online when signing up. New customers just need to choose if their connection address is an existing connection or a new house. If you’re moving within two business days, call 1300 669 432 between 8am and 6pm weekdays for urgent connections.

How to contact Click Energy from overseas

Click Energy does not provide an international number to use when calling from overseas. However, customers abroad can send Click Energy an email with their enquiry for customer service or sales. Click Energy online chat support is also available during working business hours (AEST) so you can contact Click Energy from anywhere in the world.

Click Energy complaints resolution

If, for whatever reason you are dissatisfied with your service with Click Energy, you can always submit a complaint. Click Energy has two channels for submitting complaints, either over the phone or by email. Once you submit a complaint, it will either be resolved within 10 business days, or escalated to a Team Leader. It's important to remember that if you're dissatisfied with the resolution of the complaint, you can also contact your state's Energy and Water Ombudsman to act as an impartial intermediary.

Click Energy complaints process
Email Phone
complaints@clickenergy.com.au 1800 775 929
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