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Click Energy : How to Contact, Phone Numbers, Email, Postal Address and More

Click Energy

Click Energy, now owned and operated by Amaysim, is another energy company following the trend of conducting most business online. Here you can find our guide for all information on how to contact Click Energy, including phone numbers, links, and emails for customer service, paying a bill, or subscribing to a service.


Phone Numbers to Contact Click Energy

Customers looking to speak to Click Energy over the phone can do so during normal weekday work hours. Depending on the enquiry, the phone number for Click Energy customer service can change, as well as the hours available.

  • Sales and Moving - 1300 669 432 available 8am to 6pm weekdays
  • Customer Service - 1800 775 929 available 9am to 5pm weekdays
  • Corporate Office - 03 9473 1904 available 9am to 5:30pm weekdays

 

Best Time to Call Click Energy Customer Service

Click Energy is available to call during normal working hours. Customers can usually expect a wait time however, as only approximately half of all calls are answered within 30 seconds and the average wait time for calls can exceed two minutes. Since Click Energy is mostly online, though, they do offer online chat where your questions may get answered more quickly.

Contact Click Energy in Case of Emergency

If there is a life-threatening emergency dial emergency services 000

For all electricity and gas emergencies, including disconnection, outage, failure, or smell of gas contact your local distributor. The number for your local distributor can be found on your energy bill or online under your state or territory and postal code.

Email and Postal Address for Click Energy

Click Energy offers two email addresses for customers to contact Click Energy customer service. Customers with sales enquiries, about plans or services, can email Click Energy at sales@clickenergy.com.au while customer service enquiries, including account help or complaints, can be emailed to service@clickenergy.com.au. Postal mail, including forms and applications, can be sent to:

Click Energy
Level 1, 90 Collins St
Melbourne VIC 3000

Contact Click Energy to Pay a Bill

Click Energy has a number of methods for paying an energy bill, predominantly online.

  1. Direct Debit - You can set direct debit up online in order to set and forget your payments
  2. Online - Through Click Energy’s secure payment form, customers can pay their energy bill with a valid bank card and account reference numbe
  3. Phone - Customers can dial 1800 775 929 in order to pay their bill over the phone
  4. BPAY - Contact your local financial institution with your account reference number and BPAY code found on your energy bill

 

How to Contact Click Energy to Subscribe to an Energy Plan

Customers looking to subscribe to an energy plan with Click Energy are able to do so online. Customers will need to provide information including a valid form of identification and the connection address, and can expect a credit check before receiving their new plan. Customers with questions about services provided by Click Energy can call Click Energy’s sales team 1300 669 432 weekdays from 8am to 6pm.

How to Contact Click Energy to Move House

Existing Click Energy customers can plan their move online to ensure there is no interruption to their energy service. New customers can also plan their move online, when signing up. New customers just need to choose if their connection address is an existing connection or a new house. If you’re moving within two business days, call 1300 669 432 between 8am and 6pm weekdays for urgent connections.

How to Contact Click Energy from Overseas

Click Energy does not provide an international number to use when calling from overseas. However, customers abroad can send Click Energy an email with their enquiry for customer service or sales. Click Energy also has an online chat support feature available during working business hours AEST.

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