Click Energy is no longer a publicly available energy provider All Click Energy customers should now be moved to AGL. The information in the guide below is for information purposes only.
Click Energy is a predominantly online energy company in Australia, with service in Victoria, New South Wales, South Australia, and Queensland. In addition to a well-reviewed customer service team, Click Energy offers competitive solar feed-in-tariffs and simple discounts on their energy plans. Continue reading for more information about Click Energy or find out more about all of Australia's energy retailers with Selectra.
Click Energy FAQ
Who is Click Energy owned by?
Click Energy was purchased by AGL in October 2020.
If you were one of the 200,000+ Click Energy customers, you will have been moved to AGL. If you haven’t yet checked your new energy plan with AGL and seen if you can switch to a better offer, now is the perfect time to compare electricity and gas plans.
Does Click Energy still exist?
Click Energy is no longer able to sell energy after it surrendered its retail authorisations once AGL purchased the energy company. Click Energy is no longer publicly available and all Click Energy customers have been moved to AGL.
How do I know if I was switched to AGL from Click Energy?
If you were previously a Click Energy customer you should have received written notification, either by post or in your email, about the switch to AGL.
Since AGL energy plans come with no lock-in contracts, however, you are free to switch at any time if you’re not thrilled with the transition.
Is Click Energy any Good?
Click Energy was well known in the energy market. It was one of the first early adopters of an online energy service business model, and pass those savings onto its customers. However, Click Energy was also the centre of controversy when it was revealed that the energy provider misled their customers with their claims of potential savings. After this controversy and $900,000 fee, it's no big surprise that Click Energy was acquired by AGL.
About Click Energy Australia
Click Energy, a subsidiary of Amaysim, was first founded in Victoria in 2006 as an online-only energy provider serving the Australian energy market. In 2007, Click Energy expanded into the Queensland Market, and then again in 2013 with an expansion into the New South Wales market. In 2017, Amaysim acquired Click Energy for $120m.
Currently, Click Energy provides electricity to customers in Victoria, New South Wales, South Australia and South East Queensland, as well as natural gas to most customers in Victoria and the Sydney, Wollongong, and Newcastle areas.
Click Energy plans and rates
Click Energy offers numerous plans in all the states they retail. Whether you’re looking for an electricity or gas plan, a plan with a higher solar feed-in-tariff, or a higher discount off the reference price, there is a plan for everyone with Click Energy.
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Click Energy plans NSW
Click Energy has three electricity and two gas plans available in New South Wales.
- Click Lily: Flexible billing and payment options
- Click Lily Plus: Direct debit required for a bigger discount off the reference price
- Click Flora Solar: No discount off the reference price but a higher solar FiT
| Click Lily | Click Lily Plus | Click Flora Solar | |
|---|---|---|---|
| Discount off the reference price | 18% discount | 19% discount | No discount |
| Daily supply charge | 81.18c / kWh | 80.19c / day | 99.00c / day |
| Usage rates | 23.14c / kWh | 22.85c / kWh | 28.22c / kWh |
| Solar FiT | 11c / kWh | 11c / kWh | 16c / kWh |
| Estimated annual cost | $1,199 / year | $1,184 / year | $1,462 / year |
*Source: Click Energy. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid February 2021.
- Click Flora Gas: Low rates with flexible billing and payment options
- Click Flora Gas Plus: Set up direct debit for even lower rates
| Click Flora Gas | Click Flora Gas Plus | |
|---|---|---|
| Daily supply charge | 35.95c / day | 35.00c / day |
| Usage rates | 2.17 to 3.72c / MJ | 2.12 to 3.62c / MJ |
| Estimated annual cost | $450 / year | $440 / year |
*Source: Click Energy. Rates valid for postcode 2000 on a block-rate tariff. Estimated annual cost based on average usage of 25.1MJ / day. Valid February 2021.
Click Energy plans Victoria
If you live in Victoria, Click Energy only has one electricity and one gas plan available.
| Click Holly | Click Myrtle Gas | |
|---|---|---|
| Discount off the reference price | 13% discount | N / A |
| Daily supply charge | 98.57c / day | 58.23c / day |
| Usage rates | 18.62c / kWh | 1.96c to 2.69c / MJ |
| Solar FiT | 10.2c / kWh | N / A |
| Estimated annual cost | $1,105 / year | $960 / year |
*Source: Click Energy. Rates valid for postcode 3000 within Citipower distribution network on a single-rate tariff. Estimated annual electricity cost based on average usage of 4,000kWh/year. Estimated annual gas cost based on average usage of 92MJ / day. Valid February 2021.
Click Energy plans QLD
Click Energy only retails electricity in South-East Queensland. For customers with solar panels, Click Flora Solar offers a higher solar FiT without a discount off the reference price, while those without solar energy or those who want a higher discount can choose Click Myrtle for a higher discount off the reference price.
| Click Myrtle | Click Flora Solar | |
|---|---|---|
| Discount off the reference price | 17% discount | No discount |
| Daily supply charge | 97.78c / day | 117.81c / day |
| Usage rates | 19.45c / kWh | 23.43c / kWh |
| Solar FiT | 14c / kWh | 17c / kWh |
| Estimated annual cost | $1,251 / year | $1,508 / year |
*Source: Click Energy. Rates valid for postcode 2000 within Ausgrid distribution network on a single-rate tariff. Estimated annual cost based on average usage of 3,900kWh/year. Valid February 2021.
Click Energy plans South Australia
Click Energy has many energy plans available in South Australia for both electricity and gas.
- Click Flora: Flexible billing and payment options
- Click Flora Plus: Set up direct debit for a higher discount off the reference price
- Click Flora Solar: Get a higher solar FiT, but no additional discount off the reference price
| Click Flora | Click Flora Plus | Click Flora Solar | |
|---|---|---|---|
| Discount off the reference price | 14% discount | 15% discount | No discount |
| Daily supply charge | 87.41c / day | 86.39c / day | 101.64c / day |
| Usage rates | 31.41c / kWh | 31.04c / kWh | 36.52c / kWh |
| Solar FiT | 14c / kWh | 14c / kWh | 17c / kWh |
| Estimated annual cost | $1,575 / year | $1,557 / year | $1,832 / year |
*Source: Click Energy. Rates valid for postcode 5000 within SA Power Network on a single-rate tariff. Estimated annual cost based on average usage of 4,000kWh/year. Valid February 2021.
- Click Flora Gas: Low usage and supply charges
- Click Flora Gas Plus: Set up direct debit for even lower usage and supply rates
| Click Flora Gas | Click Flora Gas Plus | |
|---|---|---|
| Daily supply charge | 35.95c / day | 35.00c / day |
| Usage rates | 2.17 to 3.72c / MJ | 2.12 to 3.62c / MJ |
| Estimated annual cost | $450 / year | $440 / year |
*Source: Click Energy. Rates valid for postcode 5000 on a block-rate tariff. Estimated annual cost based on average usage of 25.1MJ / day. Valid February 2021.
Click Energy contact
Click Energy has a highly rated and well-reviewed customer service team, available by phone or online during the week. Customers who don’t know what they’re looking for can easily fill out an online form expect to hear back from Click Energy within a few days.
While Click Energy is mostly online, their mailing address is:
Click Energy
Level 1, 90 Collins St,
Melbourne VIC 3000,
Australia
| Sales | Customer service | Corporate |
|---|---|---|
| 1300 669 432 8am to 6pm M-F |
1800 775 929 9am to 5pm M-F |
03 9473 1904 9am to 5:30pm M-F |
| [email protected] | [email protected] | N / A |
Overseas?Unfortunately, Click Energy does not provide an international phone number for customers abroad, however, you can email them with any enquiry you may have from outside of Australia.
How to Subscribe to Click Energy
Click Energy prides itself on its 100% online service, which includes sign-up. To subscribe to Click Energy you will need to go to Click Energy’s sign-up page and fill in your personal details. In order to sign up, you will need to provide identification and may be required to submit to a credit check.
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Moving house with Click Energy
Cooling Off PeriodAustralia Law states that all energy customers get a 10-business-day cooling off period after subscribing to a new energy service. During these 10 days, you are able to cancel your plan at any time, no questions asked. For customers outside of the cooling-off period, call 1800 775 929 in order to cancel your energy service with Click Energy.
New and existing Click Energy customers can plan their move to a new house with Click Energy. All new and existing customers can move house with Click Energy by filling out their online form and choosing their move-in date. For urgent moves which require less than three business days notice, customers can dial 1300 669 432 to organize an urgent connection.
Click Energy billing and payment
Click Energy offers flexible payment options for its customers online and over the phone.
| Method | How to Pay |
|---|---|
| Direct Debit | Set up your direct debit payments online |
| Online Payment | Pay your bill online |
| By Phone | Call 1800 775 929 |
| BPAY | Contact your bank or financial institution |
Click Energy reviews
Across the board, Click Energy receives generally positive customer reviews. Customers on TrustPilot give Click Energy 2.4 out of 5 stars, while Product Review customers give Click Energy 3.9 out of 5 stars.
- Good Customer Service: Customers cite positive experiences with Click Energy customer service, which responds quickly to any issues or questions
- Transparent monthly bills with no hidden fees
- Easy set-up: Everything is online and set-up is quick and easy
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