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Click Energy Electricity and Gas Plans

Click Energy is a predominantly online energy company in Australia, with service in Victoria, New South Wales, South Australia, and Queensland. In addition to a well-reviewed customer service team, Click Energy offers competitive solar feed-in-tariffs and simple discounts on their energy plans. Continue reading for more information about Click Energy or find out more about all of Australia's energy retailers with Selectra


About Click Energy

Click Energy, a subsidiary of Amaysim, was first founded in Victoria in 2006 as an online-only energy provider serving the Australian energy market. In 2007, Click Energy expanded into the Queensland Market, and then again in 2013 with an expansion into the New South Wales market. In 2017, Amaysim acquired Click Energy for $120m.

Currently, Click Energy provides electricity to customers in Victoria, New South Wales, South Australia and South East Queensland, as well as natural gas to most customers in Victoria and the Sydney, Wollongong, and Newcastle areas.

Click Energy Offers for Gas, Electricity, and Solar

Offers for natural gas and energy differ depending on your location, but Click Energy offers similar plans to customers in Victoria, New South Wales, and South Australia, as well as South East Queensland.

Electricity Offers with Click Energy

Click Energy has two electricity plans available to customers in different states. Both plans offer low usage and supply charges, and discounts can reach 16% or more off the reference price depending on your distribution network. Click Energy electricity plans are billed monthly, to avoid bill shock, and come without a lock-in contract.

  1. Click Energy Hibiscus available to customers in Victoria, Queensland, and New South Wales
  2. Click Energy Rose available to customers in South Australia

Gas Offers with Click Energy

Click Energy retails natural gas to customers in Victoria and New South Wales. Both Click Banksia Gas, available in NSW, and Click Flora Gas, available in Victoria, come with low usage and supply charges, as well as monthly billing to avoid bill shock. In addition, like Click Energy’s electricity offers, their gas plans come with no exit-fees and a no lock-in contract.

Click Energy Solar Energy

Click Energy does not sell their own solar power systems but offer comprehensive feed-in-tariffs (FiT) for customers who already have their solar panels. Click Energy offers two FiT options for each state it serves, one FiT for their basic electricity plan, and their Banksia Solar plan which offers a higher FiT. Exact FiT prices depend on your location and the size of your inverter.

Click Energy solar feed-in-tariffs
  Click Banksia Click Banksia Solar
Victoria 12c/kWh 13c/kWh
New South Wales 11c/kWh 14c/kWh
Queensland 8c/kWh 12c/kWh
South Australia 14c/kWh 17c/kWh

Contact Click Energy Customer Service

Click Energy has a highly rated and well-reviewed customer service team, available by phone or online during the week. Customers who don’t know what they’re looking for can easily fill out an online form expect to hear back from Click Energy within a few days. For all ways to contact Click Energy, visit Selectra's Click Energy contact guide

While Click Energy is mostly online, their mailing address is:

Click Energy
Level 1, 90 Collins St,
Melbourne VIC 3000,
Australia

Click Energy contact information
Enquiry Phone Email Hours
Sales 1300 669 432 sales@clickenergy.com.au 8am to 6pm weekdays
Customer Service 1800 775 929 service@clickenergy.com.au 9am to 5pm weekdays
Corporate 03 9473 1904 N / A 9am to 5:30pm weekdays

Overseas?Unfortunately, Click Energy does not provide an international phone number for customers abroad, however, you can email them with any enquiry you may have from outside of Australia.

How to Subscribe to Click Energy

Click Energy prides itself on its 100% online service, which includes sign-up. To subscribe to Click Energy you will need to go to Click Energy’s sign-up page and fill in your personal details. In order to sign up, you will need to provide identification and may be required to submit to a credit check.

Looking For a Change?

Cooling Off PeriodAustralia Law states that all energy customers get a 10-business-day cooling off period after subscribing to a new energy service. During these 10 days, you are able to cancel your plan at any time, no questions asked. For customers outside of the cooling-off period, call 1800 775 929 in order to cancel your energy service with Click Energy.

New and existing Click Energy customers can plan their move to a new house with Click Energy. All new and existing customers can move house with Click Energy by filling out their online form and choosing their move-in date. For urgent moves which require less than three business days notice, customers can dial 1300 669 432 to organize an urgent connection.

How to Pay a Click Energy Bill

Click Energy offers flexible payment options for its customers online and over the phone.

Click Energy bill payment methods
Method How to Pay
Direct Debit Set up your direct debit payments online
Online Payment Pay your bill online
By Phone Call 1800 775 929
BPAY Contact your bank or financial institution

Reviews of Click Energy

Across the board, Click Energy receives generally positive customer reviews. Customers on TrustPilot give Click Energy 2.4 out of 5 stars, while Product Review customers give Click Energy 3.9 out of 5 stars.

  • Good Customer Service: Customers cite positive experiences with Click Energy customer service, which responds quickly to any issues or questions
  • Transparent monthly bills with no hidden fees
  • Easy set-up: Everything is online and set-up is quick and easy

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