Click Energy: Energy, Contact, Reviews

Click Energy is a predominantly online energy company in Australia, with service in Victoria, New South Wales, South Australia, and Queensland. In addition to a well-reviewed customer service team, Click Energy offers competitive solar feed-in-tariffs and simple discounts on their energy plans. Continue reading for more information about Click Energy or find out more about all of Australia's energy retailers with Selectra


About Click Energy

Click Energy, a subsidiary of Amaysim, was first founded in Victoria in 2006 as an online-only energy provider serving the Australian energy market. In 2007, Click Energy expanded into the Queensland Market, and then again in 2013 with an expansion into the New South Wales market. In 2017, Amaysim acquired Click Energy for $120m.

Currently, Click Energy provides electricity to customers in Victoria, New South Wales, South Australia and South East Queensland, as well as natural gas to most customers in Victoria and the Sydney, Wollongong, and Newcastle areas.

Click Energy Offers for Gas, Electricity, and Solar

Offers for natural gas and energy differ depending on your location, but Click Energy offers similar plans to customers in Victoria, New South Wales, and South Australia, as well as South East Queensland

Electricity Offers with Click Energy

Click Energy offers one electricity plan for customers in South East Queensland, called Click Hibiscus. While discounts may vary depending on your exact location, customers can expect discounts of up to 17% off the reference price.

For the rest of its customers in Victoria, New South Wales, and South Australia, Click Energy has their Click Banksia plan, which can offer discounts up to 7% off the reference price, depending on location. For rates in your area, go to Click Energy sign-up and select your postcode.

All Click Energy plans come with easy online sign-up, monthly bills (rather than quarterly), flexible payment options, and come with a no lock-in contract with no exit fees.

Gas Offers with Click Energy

Click Energy offers natural gas as a supplement to customers with electricity in Victoria, and parts of Sydney, Wollongong & Newcastle. These plans come with the same features as Click Energy’s electricity plans, which include easy online sign-up, monthly billing, flexible payment options, and no lock-in contracts or exit fees.

Click Energy Solar Energy

Click Energy does not sell their own solar power systems but offer comprehensive feed-in-tariffs (FiT) for customers who already have their solar panels. Click Energy offers two FiT options for each state it serves, one FiT for their basic electricity plan, and their Banksia Solar plan which offers a higher FiT. Exact FiT prices depend on your location and the size of your inverter.

 
  Click Banksia Click Banksia Solar
Victoria 12c/kWh 13c/kWh
New South Wales 11c/kWh 14c/kWh
Queensland 8c/kWh 12c/kWh
South Australia 14c/kWh 17c/kWh

Contact Click Energy Customer Service

Click Energy has a highly rated and well-reviewed customer service team, available by phone or online during the week. Customers who don’t know what they’re looking for can easily fill out an online form expect to hear back from Click Energy within a few days. For all ways to contact Click Energy, visit Selectra's Click Energy contact guide

While Click Energy is mostly online, their mailing address is:

Click Energy
Level 1, 90 Collins St,
Melbourne VIC 3000,
Australia

 
Enquiry Phone Email Hours
Sales 1300 669 432 sales@clickenergy.com.au 8am to 6pm weekdays
Customer Service 1800 775 929 service@clickenergy.com.au 9am to 5pm weekdays
Corporate 03 9473 1904 N / A 9am to 5:30pm weekdays

Overseas?Unfortunately, Click Energy does not provide an international phone number for customers abroad, however, you can email them with any enquiry you may have from outside of Australia.

How to Subscribe to Click Energy

Click Energy prides itself on its 100% online service, which includes sign-up. To subscribe to Click Energy you will need to go to Click Energy’s sign-up page and fill in your personal details. In order to sign up, you will need to provide identification and may be required to submit to a credit check.

Looking For a Change?

Cooling Off PeriodAustralia Law states that all energy customers get a 10-business-day cooling off period after subscribing to a new energy service. During these 10 days, you are able to cancel your plan at any time, no questions asked. For customers outside of the cooling-off period, call 1800 775 929 in order to cancel your energy service with Click Energy.

New and existing Click Energy customers can plan their move to a new house with Click Energy. All new and existing customers can move house with Click Energy by filling out their online form and choosing their move-in date. For urgent moves which require less than three business days notice, customers can dial 1300 669 432 to organize an urgent connection.

How to Pay a Click Energy Bill

Click Energy offers flexible payment options for its customers online and over the phone.

 
Method How to Pay
Direct Debit Set up your direct debit payments online online
Online Payment Pay your bill online
By Phone Call 1800 775 929
BPAY Contact your bank or financial institution

Reviews of Click Energy

Across the board, Click Energy receives generally positive customer reviews.

  • Good Customer Service: Customers cite positive experiences with Click Energy customer service, which responds quickly to any issues or questions
  • Transparent monthly bills with no hidden fees
  • Easy set-up: Everything is online and set-up is quick and easy

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