Contact Amaysim Energy by Phone, Email, or Online
Amaysim (branded amaysim) is an energy and telecommunications provider within Australia. Despite starting as a mobile and broadband service provider in 2010, amaysim has grown to over 100,000 customers across Australia including energy customers in South Australia, Victoria, New South Wales, and Queensland. If you’re looking to contact amaysim for energy-related questions or concerns, continue to read below for more information.
Phone numbers to contact amaysim energy
Amaysim only has two phone numbers for customers to call, regardless of the enquiry. Customers who have an amaysim phone through their telecommunications arm can call 567 for free from their amaysim phone, while everyone can call 1300 808 300 from any phone to contact amaysim customer service.
Overseas?Customers can call amaysim customer service from abroad by dialing +61 2 8020 3571
Best time to contact amaysim customer service
Amaysim customer service is available both weekdays and weekends as well as public holidays. However, it should be noted that phone support is only available during the week from 9am to 6pm, and that energy-related support is not available on the weekends.
| Day | Business hours (Sydney time) |
|---|---|
| Monday to Friday | 8am to 6:45pm |
| Saturday & Sunday | 10am to 5:30pm |
| Public holidays | 10am to 6pm |
Contact amaysim in case of emergency or power outage
Life-threatening emergenciesIf you’re experiencing an emergency where there’s risk to life or property, contact emergency services by dialing 000. Contact amaysim Energy National Response Centre line for any gas-related emergencies by dialing (03) 7003 8429
For any non-emergency related concern, including outages, the smell of gas, or fallen lines, you’ll need to get in touch with your energy distributor. Your energy distributor is the one who actually supplies electricity or gas to your address and they’re the ones who maintain and repair the energy network. The name and emergency phone number for your energy distributor can usually be found on your electricity or gas bill, or you can find it online.
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Amaysim online and by post: Email, live chat, and mailing address
Amaysim has a strong online presence, with online forms available for any question, concern, or complaint you might have. In addition, customers with energy questions, or questions about a SIM plan can utilize amaysim Live Chat.
Customers can also email amaysim for any help you might need with your service. When you email amaysim, expect to hear a response with 48 hours. Customers with financial hardship questions can email amaysim at [email protected].
Amaysim’s postal address is PO Box R567 Royal Exchange NSW 1225 where customers can send:
- Complaints (or compliments)
- Financial hardship applications
- Written forms
Pay for your amaysim energy service: Billing and payment methods
Amaysim offers monthly billing, as opposed to the traditional quarterly billing schedule most energy providers use. Amaysim also offers a number of different ways to pay your energy bills. For those with subscription energy services your payments will need to be done by credit or debit card. However, for people with post-paid energy services, here are all the payment options available.
| Bill payment method | How to pay |
|---|---|
| Pay bill online | Pay online now with your invoice and account number, and valid bank card |
| Direct debit | Set up amaysim direct debit and earn pay-on-time discounts |
| BPAY | Contact your financial institution and quote the BPAY Biller Code and your unique reference number on your most recent amaysim bill |
| Telephone payment | Call 1300 808 300 Monday through Friday from 9am to 5pm. |
Amaysim’s Credit Services team handles all financial hardship requests and is available from 9am to 5pm during the week by calling 1300 808 300 (567 for free from your amaysim mobile) for questions about amaysim’s financial hardship policy or to start a financial hardship application. If you need to submit a financial hardship application, you can send them by:
- Mail to: Financial Hardship Applications PO Box R567 Royal Exchange NSW 1225
- Fax: 1300 808 999
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How to contact amaysim to subscribe an electricity or gas plan
Customers can sign up to an amaysim energy service online or over the phone. Amaysim offers two types of energy services for customers interested in their plans, either a monthly subscription electricity service, or a more traditional post-paid gas or electricity plan.
| Subscription energy services by amaysim | Post-paid energy services by amaysim |
|---|---|
|
|
If you need help signing up to amaysim’s energy services, you can speak to a member of the customer service team via live chat or by calling 1300 808 300 (567 for free from your amaysim mobile). When signing up for an amaysim service you’ll need to provide valid identification and submit to a credit check to ensure eligibility.
Moving house? Contact amaysim to keep your energy service
Amaysim customers who live within amaysim’s retail zone can contact customer service at least three business days before moving to set up a connection at the new address. Urgent requests can sometimes be done within two business days, but it’s best to organize your move as early as possible.
Amaysim’s moving team can be contacted by calling 1300 808 300 or by filling out an online moving form. New customers who are moving home can simply choose their new address while signing up for amaysim.
Frequently Asked Questions
How can I contact Amaysim Energy customer service?
You can call Amaysim Energy customer service on 1300 808 300 from any phone, or 567 for free from an Amaysim mobile. If calling from overseas, dial +61 2 8020 3571. Support is available Monday to Friday 8am–6:45pm, and weekends/public holidays 10am–5:30pm (note: energy support is only available weekdays during business hours).
How do I contact Amaysim in case of an energy emergency or outage?
For life-threatening emergencies, call 000 immediately. For gas-related emergencies, call the Amaysim Energy National Response Centre on (03) 7003 8429. For power outages or non-emergency faults (like the smell of gas or fallen power lines), contact your local energy distributor. Their details can be found on your bill or online.
How can I contact Amaysim online or by mail?
Email Amaysim at [email protected] for energy or SIM questions, or use live chat on their website. For financial hardship, email [email protected]. Postal mail can be sent to: PO Box R567 Royal Exchange NSW 1225 (include your account details for prompt service).
What are Amaysim Energy’s bill payment methods?
You can pay your Amaysim energy bill online with a card, by direct debit (set up online for pay-on-time discounts), by BPAY (using the Biller Code and reference from your bill), or by phone (1300 808 300, 9am–5pm weekdays). Subscription services are paid by card/direct debit; postpaid services have these additional options.
How do I get help if I have trouble paying my Amaysim bill?
Contact the Credit Services team on 1300 808 300 (or 567 from Amaysim mobiles), 9am–5pm weekdays, for help with payment difficulties or financial hardship applications. You can also email [email protected], mail your application to the address above, or fax to 1300 808 999.
How do I sign up for an Amaysim electricity or gas plan?
Sign up online or by calling 1300 808 300 (or 567 from an Amaysim mobile). You’ll need valid identification and may be subject to a credit check. Subscription electricity plans are billed monthly by direct debit; traditional postpaid plans are also available.
How do I move house or transfer my Amaysim service?
Contact Amaysim at least three business days before moving by calling 1300 808 300 or filling out their online moving form. New customers can select their new address during signup. Urgent move requests may be accommodated within two business days.
