Customer service
1300 808 300From any phone · Mon–Fri 8am–6:45pm
Customer service & contact
Customer service & contact
Contact amaysim Energy
amaysim customer service is on 1300 808 300 (or 567 free from an amaysim mobile). Note that amaysim left the energy market in October 2021, so the details below are kept for reference. If you need a current energy plan, compare retailers instead.
1300 808 300
567 free from amaysim
Overseas line
Email & live chat
amaysim no longer supplies energy
amaysim left the energy market in October 2021, and its energy customers were moved to AGL. The contact details on this page are kept for reference. For a current energy account, compare retailers that supply your address.
In a hurry
amaysim contact numbers
amaysim had just two main numbers: the general line and a free call from an amaysim mobile. Tap any number to call.
amaysim mobile
567Free from an amaysim mobile
Calling overseas
+61 2 8020 3571amaysim customer service from abroad
Gas emergency
03 7003 8429amaysim National Response Centre
All amaysim contact numbers
amaysim phone numbers and hours
Phone support ran Mon–Fri 9am–6pm, with energy support weekdays only. Type what you need (e.g. "payment", "overseas", "hardship") to filter the list.
Customer service
1300 808 300General enquiries and account help. Mon–Fri 8am–6:45pm, Sat–Sun 10am–5:30pm (energy support weekdays only).
Credit Services (financial hardship)
1300 808 300Payment difficulties and financial hardship applications. Mon–Fri 9am–5pm.
No amaysim number matches that search. Try a broader term, or call the general line on 1300 808 300.
Emergencies
Emergencies and power outages
For outages and non-emergency faults, it is your energy distributor who supplies and maintains the network. Find your distributor's emergency number on your latest energy bill or online.
Serious danger to life or property
Emergency services
000A gas-related emergency
amaysim National Response Centre
03 7003 8429Power outage, smell of gas or fallen lines
Your energy distributor
See your billEmergency number. If there is a risk to life or property, call the emergency services on 000 immediately.
Online & in writing
amaysim email, live chat and post
amaysim had a strong online presence, with live chat and online forms for any question, plus email and a postal address for complaints and financial hardship.
Expect a reply within about 48 hours.
Live chat & forms
amaysim Live Chat and online forms were available for energy and SIM questions, concerns and complaints.
Postal address
amaysim
PO Box R567
Royal Exchange NSW 1225
Paying your bill
amaysim billing and payment methods
amaysim used monthly billing rather than quarterly. Subscription customers paid by card or direct debit; postpaid customers had the options below.
Online card payment
Pay online with your invoice, account number and a valid bank card.
Direct debit
Set up direct debit through your My amaysim account to earn pay-on-time discounts.
BPAY
Use the BPAY biller code and the reference number printed on your most recent amaysim bill.
By phone
Call 1300 808 300 (567 free from an amaysim mobile), Mon–Fri 9am–5pm.
Common questions
A Selectra expert answers your most common amaysim contact questions
amaysim left the energy market in October 2021, and its energy customers were moved to AGL. The details below are kept for reference. amaysim still operates as a mobile and broadband provider.
Call 1300 808 300 from any phone, or 567 for free from an amaysim mobile. From overseas, dial +61 2 8020 3571. Support is Mon–Fri 8am–6:45pm and weekends/public holidays 10am–5:30pm (energy support is weekdays only).
For life-threatening emergencies, call 000 immediately. For gas-related emergencies, call the amaysim National Response Centre on (03) 7003 8429. For power outages or non-emergency faults, contact your local energy distributor (details on your bill).
Email [email protected] for service questions or [email protected] for financial hardship, or use live chat. Post can be sent to PO Box R567, Royal Exchange NSW 1225.
Online card payment, direct debit (set up for pay-on-time discounts), BPAY, and phone payment on 1300 808 300 (Mon–Fri 9am–5pm). Subscription services were paid by card or direct debit; postpaid services had these additional options.
The Credit Services team handled financial hardship on 1300 808 300 (567 from an amaysim mobile), Mon–Fri 9am–5pm. Applications could be emailed to [email protected] or posted to PO Box R567, Royal Exchange NSW 1225.
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amaysim has left energy: find a current plan
Former amaysim customers were moved to AGL. Compare retailers that supply your address to find the plan that fits how you actually use electricity and gas.