Telstra Contact: Phone Number, Live Chat, and My Telstra Account
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Telstra is one of the biggest mobile and broadband providers in Australia, offering numerous services to customers across the country. Whether you're an existing Telstra customer, or interested in finding out more about their mobile, broadband, or entertainment services, continue reading below to find all the ways to call and contact Telstra no matter if it's for sales help, technical support, or account and billing services.
| General Telstra number 7 days a week: 7am-11pm AEST | 13 22 00 |
| Telstra multilingual services | 1800 241 600 |
Telstra Number: Call Telstra Support and Customer Service
Telstra now offers one phone number for most of their customers’ needs. Customers can call Telstra at 13 22 00 between 8am to 7pm AEST, Monday to Friday. This Telstra number can be used for:
- Telstra My Account, billing, and payment help
- Help choosing a Telstra phone, internet or mobile plan, or entertainment plan
- Telstra tech support
- Telstra complaints team and to leave feedback
If you need interpretation services, Telstra support and customer service also offers multilingual support. For free translation and interpretation, call Telstra at 1800 241 600.
Contact Telstra Live Chat
The Telstra messaging and Telstra live chat features are available in much the same way as their phone number. Telstra live chat is available through the Telstra website and you can send Telstra a message online with any questions or help you might need with:
- Accounts, billing, and payment
- Telstra plans and services
- Telstra tech support
- Telstra complaints and feedback
My Telstra Account
Telstra's online account management service, Telstra My Account, allows customers to manage their Telstra account and services 24/7, online. With a My Telstra Account, you can request and pay your Telstra bills, activate and recharge your prepaid services, track your order, and arrange to move house with Telstra either online or by using the My Telstra app on your phone.
24/7 Telstra Live Chat
The My Telstra app is one of the easiest ways to contact Telstra. With Telstra in-app messaging, you can send a message whenever you want, and Telstra customer service will get back to you as soon as possible. Unlike other live chat features, you can leave the Telstra messaging page and wait for a response without exiting the live chat.
Telstra Webmail
Telstra Mail can be accessed from either the Telstra webmail login page, or via Telstra My Account. It’s important to log into your Telstra email directly using your Telstra email address, while signing into My Account is done using your Telstra ID. Telstra webmail can also be set up on your phone, Mac, or Windows, which will require a bit of information in order to get working properly.
Incoming Telstra webmail details:
- Account type: IMAP (your emails will update across all devices) or POP (anything you do to your emails will only be updated on that specific device)
- Incoming server address: imap.telstra.com
- Incoming server port: 993
- Encrypted connection: SSL
Outgoing Telstra webmail details:
- Outgoing server address: smtp.telstra.com
- Outgoing server port: 465 (recommended) or 587
- SMTP authentication: On
- Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
My Telstra App
The My Telstra app makes it easy to manage your Telstra account on the go. With the My Telstra App, customers can:
- Manage account information, view and pay bills, track data usage, and recharge prepaid phone plans
- Get help to troubleshoot tech issues, track orders, and check for interruptions to service
- In-app 24/7 Telstra Messaging
- Shop Telstra products and get rewards
Download the My Telstra app
Telstra 24/7 Platinum Tech Support
Telstra Platinum is Telstra’s expert help for devices, home tech, and software available over the phone and online. Whether you need one-off support or you already have a Telstra Platinum subscription, you contact Telstra 24/7 for any tech support and help you might need either online or over the phone.
| Telstra Platinum Monday-Friday 7am to 11pm AST | 13 22 00 |
Telstra Pay My Bill & Prepaid Recharge
Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. If you're experiencing any sort of financial hardship, contact Telstra customer service to find out your options.
How to Pay My Bill with Telstra
Below you can find all the ways to pay your Telstra bill. Telstra bill payments can be made online, over the phone, or using BPAY however it's recommended to set up direct debit, so you can set and forget your billing and never miss a Telstra bill payment. Below you can find all the ways to pay a Telstra bill.
| Type of Payment | How to Pay |
|---|---|
| Online | Pay online immediately |
| Direct Debit | Set up direct debit online |
| BPAY | Call your financial institution and use Telstra Biller Code: 23796 |
| Over the phone | 13 22 00 |
| In-person | Available at any Telstra store or Australian Post Office |
Telstra Contact for Financial Hardship Support
If you’re experiencing financial hardship and are unable to pay your Telstra bill you can contact Telstra for help with getting a payment extension, suspending a service, finding a cheaper mobile plan or cheaper broadband plan, or applying for government support and assistance. You can contact Telstra’s financial hardship team either through Telstra Messaging or by calling 1800 531 951.
| Telstra Financial Hardship Monday to Friday: 8:30am - 7pm | 1800 531 951 |
Prepaid Telstra Recharge
If you have a Telstra prepaid phone plan, you can recharge it any number of ways:
- With the My Telstra app or My Telstra account online
- By dialing #100# on your Telstra prepaid device
- Recharge online
- By redeeming Telstra Plus points towards a Pre-Paid Telstra recharge voucher
- By setting up auto-recharge through My Telstra
Telstra prepaid recharges can be done using MasterCard, Visa, or PayPal. You can check your current recharge balance on your My Telstra account either online or on the My Telstra app.
Telstra Complaints Resolution Process
If you're having a problem with Telstra, you can submit a formal complaint with the company. The easiest way to contact Telstra complaints team is through the My Telstra app where your complaints case manager will get in touch with you within one business day. However, if you don't wish to use the My Telstra app, you can submit a complaint with Telstra via their online complaints form, by phone, or by mail.
| Telstra Complaints Phone Number | Telstra Complaints Mailing Address |
|---|---|
| 13 22 00 | Telstra Complaints Locked Bag 20026 Melbourne VIC 3001 |
