iPrimus Contact Information: Phone Numbers, Email, and Online Help

Thanks to iPrimus’ rebranding earlier in 2019, they have also streamlined their customer support and contact information. For any and all residential customers of iPrimus, here are all the ways to contact their customer service.

Phone Numbers to Call iPrimus

iPrimus offers one customer support number for customer service, sales, and technical support at 13 17 89.

For customer service, hours available are between 9am to 8pm weekdays. For iPrimus sales team, hours are 8am to 10pm weekdays, and 9am to 9pm weekends. Technical support hours are 8am to 11pm every day.

Best Time to Call iPrimus Customer Service

iPrimus customer service hours vary depending on your situation. However, customers can expect possible wait times during peak weekday hours between 8am and 12pm.

iPrimus Technical Support Contact Information

iPrimus technical support is available to phone at 13 17 89 every day from 8am to 11pm. You can also email technical support at techsupport@iprimus.com.au. If you need remote access for troubleshooting help, you can get online help.

iPrimus Email and Postal Address

For all customer service enquiries, you can email customerservice@iprimus.com.au. All mail correspondence can be sent to:

iPrimus Customer Service
PO Box 631
Collins Street
West Melbourne VIC 8007

iPrimus Bill Payment Options

iPrimus offers many methods to pay billing statements including online, by phone, email, or through the post.

available 24/7
How to Pay Your iPrimus Bill
Method Where to Pay
Online Pay online now, or set up / update direct debit
Phone 1300 856 652
Email dataentry@iprimus.com.au
Post Send cheque or money order to the address posted on your bill
BPAY Contact your financial institution, and quote Biller Code and reference number located on your bill


iPrimus AppiPrimus is available as an app on your mobile phone for both the app store, and Google Play. With the app, you can view and pay your bills, pause your internet, and monitor your usage. You can download the iPrimus app for Apple or Android

Subscribe to a Broadband Service with iPrimus

For customers looking to sign up to iPrimus broadband services, you can call their general customer service number at 13 17 89 and get in touch with the sales team, weekdays from 8am to 10pm, or weekends 9am to 9pm.

Contact iPrimus Overseas

If you’re overseas, you can get in touch with iPrimus customer service by calling 61 3 8677 2307.

For information about using your mobile abroad, or to deactivate your mobile roaming before going abroad, while still in Australia you can call 1300 85 85 85.

iPrimus Customer Service Online and Social MediaIn addition to the iPrimus live chat, iPrimus has a social media presence on Facebook, Instagram, and YouTube.

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