The general iiNet contact number is 13 19 17. Looking for additional iiNet contact information? Look no further! Below you will find all the main iiNet contact methods including every iiNet phone number, iiNet email addresses, and the iiNet support openinghours. Read on to learn which contact method is best for you based on your query!
Overview of iiNet Contact Information
Contact iiNet
Below is a brief overview of the main ways to get in touch with iiNet customer service
Below you will find iiNet contact numbers for speaking to a team member regarding iiNet support for billing, sales, new activations and technical issues.
You can call iiNet by clicking on any of the numbers in the table below:
There are also special numbers available to support iiNet customers who need special assistance, such as translation services or text-to-speech for the hearing impaired.
For TIS translation services, call 13 14 50 and ask for iiNet support at 13 19 17
For the hearing impaired, call the TTY or the National Relay Service by calling 13 36 77 and ask for iiNet support at 13 19 17
iiNet Contact for Business Customers
There is only one iiNet contact number for business customers to contact iiNet support by phone: 13 86 89. With this number, business customers can reach the iiNet support team, sales team, and billing team.
Business Support Lines & Opening Hours:
The iiNet business sales team - Weekdays from 8am - 8pm.
The iiNet business technical support team -Weekdays from 8am - 9pm & Weekends from 9am - 5:30pm.
The iiNet business billing team - Weekdays from 8am - 9pm & Weekends 9am - 5:30pm.
iiNet Contact for Connections & Hosting Support
There are separate iiNet contact numbers for people needing help with new activations and connection support, and for those needing help with domains and hosting. For new iiNet activations & connections, dial 1300 634 515 between 8am and 8pm weekdays.
For iiNet support with domains and hosting, call 1300 378 638 between 8am and 8pm weekdays, or on weekends between 8:30am and 5pm.
iiNet Contact for Overseas Customers
If you happen to be overseas when you internet goes out and you need technical support, iiNet conveniently has a number for you.
For iiNet internet customers travelling abroad, the international iiNet contact number is: +61 8 9214 2222.
Support is available via the international line from 8am - 11pm AEST on weekdays and 8:30am - 8pm AEST on weekends. Keep in mind that when calling the iiNet international number, your call will be charged at the international calling rates established by your phone plan.
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If you are a residential customer, you can get 24/7 iiNet technical support by calling 13 22 58 or at the following iiNet email address: [email protected].
If you're a business customer, you can contact iiNet technical support by dialling 13 86 89 or writing to the following iiNet email address: [email protected].
The iiNet support team is available from Monday to Friday 8am - 9pm, and weekends from 9am - 5:30pm.
If you are experiencing and iiNet outage, it's best to the next section on iinet outages and checking your network status before calling the iiNet support line.
iiNet Outages & Network Status
If you have an an iiNet outage, you can check your network by using the iiNet network status checker.
Since you may not have internet, due to your iiNet outage, it's best to use your smartphone's wireless data connection to check your home network status at www.inet.net.au. Once you reach the iiNet home page, simply navigate to the iiNet outage and network status page where you can enter your postcode or your full address to check for iiNet outages in your area.
If your internet is working but taking a while to respond, you can also do a speed test to troubleshoot internet speed issues.
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If you are still having issues with your iiNet internet and can't seem to get a solution from the iiNet support team, there is a separate iiNet support department, called the iiNet Customer Relations Team, that can help resolve your issue by fax, email or sending a letter in the post.
The iiNet Customer relations team can be reached by fax at 1300 785 632.
For those who prefer written correspondence, the iiNet Email address is: [email protected].
All iiNet customers have access to iiNet Webmail which you can use to contact iiNet or any of your other personal contacts!
You can also mail a physical letter to the following iiNet address for customer relations:
Customer Relations Ground Floor 502 Hay St, Subiaco WA 6008
iiNet Email Address
If you prefer to send an email instead of waiting on hold to speak to the iiNet support team, feel free to email iiNet customer service about your query.
You can see all the iiNet email addresses in the table below. Simply click on the relevant iiNet email address to send them an email directly.
Below we details 2 ways to reach iiNet at their different addresses.
You can send letters by post to the support team at the iiNet head office's address here:
Attn: iiNet Support Ground Floor 502 Hay Street Subiaco, WA, 6008 Australia
If you would like to drop in, there is also an iiNet iiStore located at this address. The iiStore is a physical store where you can stop in for help relating to your iinet service or to purchase iiNet products.
The iiStore is open 8:30am - 5pm weekdays, and 9am - 5pm Saturday, and is closed on Sundays and public holidays.
iiNet Toolbox Login
If you can't stand speaking on the phone and prefer to resolve issues yourself, iiNet internet customers benefit from complete access to the online account management platform, iiNet Toolbox. The iiNet Toolbox you lets you manage nearly all aspects of your iiNet account online.
Find & edit iiNet account details like your customer ID & username
To access your iiNet Toolbox, simply log in using the username and password you created when signing up to your iiNet service. If you can't remember your iiNet login, you can find your iiNet username on your most recent invoice. From there, you can request a new password directly on the iiNet login page or by visiting iinet.net.au/password.
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You can pay your iiNet bill quickly and easily online using your iiNet Toolbox account.
However, if you prefer paying your bill by phone, the iiNet contact number for residential billing is:13 22 58
Residential customers can also use your iiNet Webmail account to write to the following email address for billing support: [email protected].
If you are a business customer, you can pay your bill by calling the following iiNet contact number: 13 86 89
Business customers can also contact billing support via email at [email protected]
Sign Up for an iiNet Broadband Plan
If you want to sign up to an iiNet internet plan for your home, you can sign up online, call iiNet sales at 13 19 17, or email iiNet at: [email protected].
If the iiNet customer service teams have been unable to assist you, you can ask that your complaint be referred to Customer Relations, which is the name of their specialist complaints resolutions team. You can actually contact their Customer Relations team directly through ne of the methods below:
Mail: Customer Relations, Level 1, 502 Hay St, Subiaco, WA 6008
iiNet will promptly acknowledge receipt of your complaint and immediately issue you with a reference number. If you phoned iiNet or used another method to get in touch with them, they will get back to you within two business days for general complaints and within one day for urgent complaints. Please refer to Urgent Complaints if you feel that your complaint is urgent.
With the exception of complaints involving complex matters, which they will attempt to resolve within 15 business days, they seek to investigate and resolve all complaints within the following timeframes: within 2 business days for urgent complaints; within 5 business days for all other complaints.
Need Energy Advice ?
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To cancel your iiNet account, you can initiate the process by contacting iiNet customer service at 1300 796 178 within Australia or +61 8 9214 2222 if you're overseas. iiNet recommends customers who are considering cancelling their mobile plan or phone service, to reach out to their customer support team at 1300 712 534 beforehand. Their team will assist you in exploring alternative plans tailored to your requirements, discussing any potential cancellation fees or credits, and addressing any service-related concerns you may have. Should you decide to proceed with cancelling your iiNet service, they can assist you over the phone. If you prefer to cancel online, you can also cancel your account in your online toolbox login.
If you decide to cancel your iiNet service or switch providers before the end of your contract term, you may incur a contract break fee as outlined in the Pricing Schedule within our Customer Relationship Agreement. Following disconnection, your final invoice will be generated on the next billing date and sent to the email address associated with your account. It is importat to ensure that your email address on file is active to receive your final invoice promptly.
Contact iiNet FAQ
How Do I Contact iiNet Australia?
If you need to contact iiNet customer service, call 13 19 60 and their team will be happy to help. If you are calling from overseas, you can reach the iiNet customer support team at +61 8 9214 2222.
Does iiNet Have an Email Address?
Yes, if you have any questions and need to get in touch with iiNet via email, you can send them one at [email protected].
How Do I Complain to iiNet?
You can contact the iiNet customer service teams to make a complaint using one of the following methods, during operating hours:
If the iiNet customer service teams have been unable to assist you, you can ask that your complaint be referred to Customer Relations, which is the name of their specialist complaints resolutions team. You can actually contact their Customer Relations team directly through ne of the methods below:
Mail: Attn: Customer Relations, Level 1, 502 Hay St, Subiaco, WA 6008
iiNet will promptly acknowledge receipt of your complaint and immediately issue you with a reference number. If you phoned iiNet or used another method to get in touch with them, they will get back to you within two business days for general complaints and within one day for urgent complaints. Please refer to Urgent Complaints if you feel that your complaint is urgent.
With the exception of complaints involving complex matters, which they will attempt to resolve within 15 business days, they seek to investigate and resolve all complaints within the following timeframes: within 2 business days for urgent complaints; within 5 business days for all other complaints.
