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Customer service & contact

How to contact iiNet

iiNet has dedicated lines for home, business, moving, hosting and complaints. The main customer service and sales number is 13 19 17, open 8am to 10pm, 7 days a week, while home technical support on 13 22 58 runs 24/7. Below are all the ways to reach iiNet, plus every email.

Call 13 19 17 Find a number
24/7 home tech support Service 8am–10pm Toolbox account login iiStore in Subiaco

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iiNet contact details

iiNet uses different lines for home, business and connections. Tap any number to call.

Customer service & sales

13 19 17

Home accounts & new plans · 8am–10pm, 7 days

Home tech support

13 22 58

Faults & troubleshooting · available 24/7

Business support

13 86 89

Sales, tech support & billing for business

Moving & new activations

1300 634 515

Mon–Fri 8am–8pm, weekends 9am–6pm

Postal address & iiStore

iiNet Support, Ground Floor, 502 Hay Street, Subiaco WA 6008

All iiNet contact numbers

Search the iiNet phone directory

Type what you need (e.g. "tech support", "business", "cancel") to filter the list.

Customer service & sales

13 19 17

Residential accounts and new plans, Mon to Sun 8am to 10pm.

Home tech support & billing

13 22 58

Home technical support is available 24/7; billing help Mon to Sun 8am to 10pm.

Business support

13 86 89

Reaches the business sales, technical support and billing teams.

Moving house

1300 634 515

Relocate your service. Mon to Fri 8am to 8pm, weekends 9am to 6pm.

New activations & connections

1300 634 515

New connections, Mon to Fri 8am to 8pm.

Domains & hosting

1300 634 515

Mon to Fri 8am to 8pm, weekends 8:30am to 5pm.

Cancellation

1300 796 178

Cancel a service. Mon to Fri 8am to 8pm, weekends 9am to 8pm.

Head office

132 258

Mon to Fri 8am to 11pm.

From overseas

+61 8 9214 2222

Mon to Fri 8am to 11pm AEST, weekends 8:30am to 8pm AEST.

Translating & interpreting (TIS)

131 450

Call 13 14 50 and ask for iiNet support on 13 19 17.

National Relay Service (TTY)

13 36 77

Hearing impaired: call 13 36 77 and ask for iiNet on 13 19 17.

Customer relations fax

1300 785 632

Fax line for the iiNet Customer Relations team.

No iiNet number matches that search. Try a broader term, or call customer service on 13 19 17.

Prefer to write?

iiNet email addresses

Each iiNet team has its own inbox. Use your iiNet webmail or any email client to reach the right one.

iiNet Toolbox login

The Toolbox is iiNet's online account portal at toolbox3.iinet.net.au. Sign in to check your internet and mobile usage, view payment details and invoice history, pay your bill, manage webmail settings and edit account details such as your customer ID and username. Forgotten your password? Reset it at iinet.net.au/password.

Outages & network status

If your service is down, use your mobile data to check the iiNet network status page. Enter your postcode or full address to see any outage in your area. If your connection works but is slow, run a speed test to troubleshoot before calling 24/7 home tech support on 13 22 58.

Making a complaint. Call 13 22 58, email [email protected], write to iiNet Support, Level 1, 502 Hay St, Subiaco WA 6008, or submit a query in your Toolbox account. If you are not satisfied, ask to be referred to the Customer Relations team at [email protected]. iiNet issues a reference number and aims to resolve urgent complaints within 2 business days, others within 5, and complex matters within 15.

Common questions

A Selectra expert answers your most common iiNet contact questions

Residential customer service and sales: 13 19 17. Home technical support and billing: 13 22 58 (tech support is 24/7). Business: 13 86 89. Moving, new activations and hosting: 1300 634 515.

Residential customers get 24/7 technical support on 13 22 58 or by emailing [email protected]. Business customers call 13 86 89 or email [email protected]. Before calling, check the iiNet network status page for any outage in your area.

The international iiNet contact number is +61 8 9214 2222, available Mon to Fri 8am to 11pm AEST and weekends 8:30am to 8pm AEST. International calling rates apply depending on your phone plan.

Use the iiNet Toolbox at toolbox3.iinet.net.au to pay your bill, check usage and invoices, manage webmail and edit your details. Residential billing by phone is 13 22 58 or email [email protected]; business billing is 13 86 89 or [email protected].

Call 1300 796 178 within Australia (or +61 8 9214 2222 from overseas), or cancel in your Toolbox login. A contract break fee may apply if you cancel before the end of your term. Your final invoice is generated on the next billing date and emailed to you.

Contact customer service on 13 22 58, email [email protected], write to iiNet Support, Level 1, 502 Hay St, Subiaco WA 6008, or submit a query in your Toolbox account. Unresolved issues can be referred to the Customer Relations team at [email protected]. iiNet issues a reference number and aims to resolve urgent complaints within 2 business days and others within 5.

Yes. Email iiNet sales at [email protected], and see the table above for support, billing and hosting addresses. There is also an iiStore at Ground Floor, 502 Hay Street, Subiaco WA 6008, open 8:30am to 5pm weekdays and 9am to 5pm Saturday.

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