Optus
4G network
Vaya ran on the Optus 4G network. Its coverage matched the Optus footprint, which is strong across cities and major centres but thinner in remote areas than Telstra.
Provider overview
Provider overview
Vaya mobile: the budget Optus MVNO that closed
Vaya was a budget Australian mobile virtual network operator (MVNO) that ran on the Optus 4G network and built its name on cheap, no-frills, data-heavy SIM-only plans. Part of the amaysim and Optus group, Vaya was online-first with low-cost self-service. It is no longer trading: Vaya stopped providing new services in April 2024 and moved its existing customers to amaysim. Here is what Vaya offered, what happened to it and how to compare a better-value plan today.
Closed
no longer trading
Optus
4G network (MVNO)
SIM-only
no lock-in plans
amaysim
customers migrated
Vaya is no longer trading. Vaya stopped providing new services on 22 April 2024, and existing customers were migrated to amaysim from 22 May 2024. This page is a factual record of what Vaya offered. To find a live, better-value plan today, compare current mobile plans.
Everything Vaya
Explore Vaya mobile
Jump straight to what you need: the network Vaya used, the plans it offered, contact and reviews, what happened when it closed, and how to compare a current deal.
Coverage
Vaya mobile network & coverage
Vaya was a virtual operator rather than a network owner. It leased capacity on the Optus 4G network, which is how it kept prices low while still offering broad metropolitan coverage. If you liked the Optus network, the same coverage is available today from amaysim and other Optus-based resellers.
MVNO
Virtual operator
As a mobile virtual network operator, Vaya owned no towers. It leased Optus capacity, traded retail polish for low prices, and ran lean with online-only service.
Group
amaysim & Optus
Vaya was acquired by amaysim, which Optus later bought, placing Vaya inside the Optus group. Optus eventually consolidated its budget brands, closing Vaya in 2024.
Want Optus coverage for less? Vaya is gone, but the same network is available from several budget MVNOs today. See the alternatives in our mobile providers guide, or compare them side by side on the plans page.
The plans
Vaya mobile plans explained
Vaya kept its range deliberately simple: a handful of cheap, no lock-in SIM-only plans that differed mainly by data allowance. These plans are no longer available for new sign-ups, but here is what Vaya offered while it was trading.
Cheap SIM-only plans
Vaya kept it simple with a short range of SIM-only plans on the Optus network, scaling from a small entry data allowance up to large data buckets for heavier users, all with no lock-in contract.
Unlimited talk & text
Every Vaya plan included unlimited standard national calls, unlimited standard national texts and unlimited voicemail, so the only real difference between plans was the monthly data allowance.
Bring your own number
You could bring your existing number across or take a new one, activate online and manage everything through the Vaya My Account self-service portal.
Optional international add-ons
Plans did not bundle international inclusions by default, but low international call rates and an optional international minutes add-on were available for an extra monthly fee.
Good to know. Vaya plans were all no lock-in, with unlimited standard national calls, texts and voicemail and a single monthly data allowance per plan. Because Vaya has closed, we do not list its old prices as live deals. For current, like-for-like value, compare today's cheap SIM-only plans.
The extras
No-frills features & perks
Vaya stripped back the extras to keep prices low. What it did offer reflected the classic budget MVNO playbook: flexibility, a referral reward and fully online self-service.
No lock-in contracts
All Vaya plans were month-to-month with no fixed-term contract, so you could change or leave without an exit fee, a hallmark of the budget MVNO model.
Referral credit
Vaya ran a referral program that credited your account when a friend signed up using your mobile number as the referral, rewarding word-of-mouth growth.
Online self-service
Vaya was online-first by design, keeping costs low with self-service account management, online activation and digital support rather than retail stores or large call centres.
Get in touch
How to contact Vaya
Because Vaya has closed, it no longer runs a dedicated service team. If you were a Vaya customer, your account is now with amaysim, so all support goes there. Below is the support model Vaya used while it was trading, for reference.
| Channel | How it worked | Status now |
|---|---|---|
| Online support | Vaya was online-first, with help via its website, online forms and live chat during business hours. | Now handled by amaysim. |
| My Account | The Vaya My Account portal covered billing, usage and plan management for self-service. | Migrated to amaysim. |
| Phone & post | A lean service centre was reachable by phone and by post, with Vaya warning that wait times could be long. | No longer in service. |
Former Vaya customers
Your service moved to amaysim from May 2024 without needing a new SIM, and you kept your number. For billing, plan changes and support, you now deal with amaysim through its app and online account.
Looking for a new plan?
If you came here to sign up to Vaya, you will need a current alternative instead. Browse our mobile providers or compare cheap SIM-only deals on the plans page.
3.7/5
average rating
Value
main draw
Online
support model
Vaya reviews: was Vaya worth it?
For a budget telco, Vaya was reviewed reasonably well, averaging around 3.7 out of 5 across the major review sites. Customers liked the low prices and generous data on the Optus network. The most common complaints were billing surprises and late-payment fees, plus the online-only support that could mean a wait, which is the trade-off you accept with a lean, low-cost MVNO.
Now that Vaya has closed, these reviews are historical. If value and data were what drew you to Vaya, the same priorities are easy to match against today's budget plans.
What happened to Vaya
Vaya has closed: here is what to do
You can no longer sign up to Vaya. It stopped taking new services in April 2024 and migrated its customers to amaysim. Here is how the closure played out and where to go next.
The closure timeline
Optus, which owned Vaya through amaysim, decided to consolidate its budget brands. Vaya stopped providing new services on 22 April 2024, and existing customers began moving to amaysim from 22 May 2024. amaysim advised most customers would get equal or better data for the same or a lower price, kept their number and did not need a new SIM.
Where to go now
If you want a like-for-like replacement, compare cheap, data-heavy SIM-only plans on the same Optus network, including amaysim and other Optus-based MVNOs, as well as low-cost options on Telstra and Vodafone. Start with our mobile plans comparison to match Vaya's old value on price and data.
Common questions
A Selectra expert answers your most common Vaya questions
No. Vaya is no longer trading. It stopped providing new services on 22 April 2024, and existing customers were migrated to amaysim from 22 May 2024. Both brands sat within the Optus group, and Optus chose to consolidate its budget brands. You can no longer sign up to a Vaya plan.
Vaya was a mobile virtual network operator (MVNO) that ran on the Optus 4G network. As an MVNO it leased capacity from Optus rather than owning towers, which let it offer lower prices but meant its coverage was tied to the Optus footprint.
Vaya specialised in cheap, data-heavy SIM-only plans with no lock-in contract. Every plan included unlimited standard national calls, texts and voicemail, so the main difference between plans was the monthly data allowance. There were no bundled international inclusions, but low international rates and an optional add-on were available.
If you were a Vaya customer, your service was moved to amaysim from May 2024. amaysim advised that most Vaya customers would receive equal or better data for the same price, or a lower price, and you did not need a new SIM and could keep your number. For anything to do with your old Vaya account, you now deal with amaysim.
Vaya no longer operates a separate service team. If you were a Vaya customer, your account is now with amaysim, so all billing, plan and support queries should go to amaysim through its app, online account and support channels. There is no live Vaya sign-up line to call.
If you liked Vaya for cheap, data-heavy SIM-only plans on the Optus network, there are plenty of similar budget MVNOs to compare, including amaysim itself and other Optus-network resellers, as well as low-cost options on the Telstra and Vodafone networks. The best way to find a like-for-like deal is to compare current mobile plans by data and price.
For a budget telco, Vaya was reviewed reasonably well, averaging around 3.7 out of 5 across the main review sites. Customers liked the low prices and generous data, while the most common complaints were about billing surprises, late-payment fees and the online-only support that could mean a wait, which is typical of a lean, low-cost MVNO.
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Vaya is gone: find a better-value plan in minutes
Vaya built its name on cheap, data-heavy SIM-only plans. You can still match that value today. Compare current budget plans across all three networks and the best-value resellers to find the deal that suits how you use your phone.