As of early 2025, Circles.Life has officially exited the Australian mobile market following its acquisition by amaysim. All existing Circles.Life customers are being migrated to amaysim plans, with the Circles.Life brand no longer offering new mobile services in Australia. This article remains available for historical reference only and outlines past Circles.Life plans, services, and features prior to the transition.
Update on Circles.Life’s Australian operations (May 2025)
As of early 2025, Circles.Life’s Australian mobile arm has been acquired by fellow Optus-powered MVNO amaysim, with the deal officially announced on 21 January 2025. All of Circles.Life’s roughly 150,000 Australian subscribers will be migrated onto amaysim plans over the coming months, after which the Circles.Life brand will cease offering mobile services in Australia.
Migration began on 24 March 2025, with customers receiving personalized “welcome offers” valid for their first 12 recharges under amaysim. These offers typically grant higher-value data bundles at lower prices than standard amaysim plans, before switching to comparable in-market plans thereafter.
Migrated customers automatically gain access to amaysim’s 5G network on recharges of at least $30 per 28 days, as well as unlimited data banking—upgrading from Circles.Life’s current 4G-only, 500 GB banking cap. No new SIM card is required and your existing number remains unchanged throughout the transition.
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Frequently Asked Questions
Who bought Circles.Life?
Amaysim, the Optus-powered MVNO, acquired Circles.Life’s Australian customer base on 21 January 2025.
When will my Circles.Life plan move to amaysim?
Migrations began on 24 March 2025 and will continue in stages over the next few months, depending on your scheduled date.
Will I need a new SIM card when Circles.Life closes?
No – your existing Circles.Life SIM remains active, and your number and device stay the same when you transition to amaysim.
What happens to my data inclusions?
During your first 12 recharges post-migration, you’ll receive a personalized “welcome offer” with extra data at a lower price; afterwards you’ll move onto an equivalent amaysim plan.
Do I get 5G and unlimited data banking?
Yes—on recharges of $30 or more per 28 days you’ll access amaysim’s 5G network and benefit from unlimited data banking (up from Circles.Life’s 500 GB limit).
Can I switch to another provider instead of amaysim?
If you’d prefer, you can cancel your Circles.Life service before your migration date without penalty and port your number to another provider.
Overview of Circles.Life
Circles.Life is a Singaporean-based MVNO teleco, with recent expansions into Taiwan and Australia. Since it first launched in 2016, it has become Singapore’s fastest-growing telecommunications company.
As a fully digital telecom company, Circles.Life offers no telephone support to customers, instead opting for email and live-chat customer support.
Circles.Life network coverage
As an MVNO, Circles.Life operates on the full 4G and 5G Optus Network across Australia, covering over 98% of the population. Coverage mostly extends across the southern and western urban areas, as well as Perth and some regional pockets, including in the Northern Territory.
Postpaid mobile offers with Circles.Life
Circles.Life has five simple, big-data, postpaid SIM-only plans for customers in Australia. Customers can choose from 6GB of data up to 100 GB! All plans offer unlimited standard national talk and text on the full Optus 4G and 5G network.
Circles.Life helps customers avoid bill shock by offering all customers 4GB Bill Shock Protection. If you run out of data before your plan renews for the month, Circles.Life provides one 3GB buffer per month at no extra cost, to give you a chance to purchase a data boost or data add-on.
| GB | Cost per month | Inclusions |
|---|---|---|
| 20 GB first charge 6GB after | $10 / month for 3 months $15 / month after | Unlimited Talk and Text |
| 50 GB first charge 10GB after | $17.50 / month for 6 months $20 / month after | Unlimited Talk and Text |
| 105 GB first charge 30GB after | $22.50 / month for 6 months $30 / month after | Unlimited Talk and Text |
| 125 GB first charge 50GB after | $30 / month for 6 months $40 / month after | Unlimited Talk and Text |
| 180 GB first charge 100GB after | $50 / month for 6 months | Unlimited Talk and Text |
Transfer from Telstra, Vodafone, or Belong? Customers who are transferring their number from Telstra, Vodafone, or Belong currently have an offer through Circles.Life with 100GB of data + unlimited standard national call and text for $38 / month.
For customers interested in international calling, Circles.Life offers 300 standard international minutes to 15 countries for an additional $5 per month, with pay-as-you-go calling available to other international destinations, as well as pay-as-you-go roaming rates for Circles.Life customers going abroad.
How to sign up and activate your Circles.Life SIM
As a fully digital company, Circles.Life business is done predominantly online. To sign up for a Circles.Life mobile phone plan, you just need to choose the plan you want and provide your details, including either a passport, license, or medicare card for an identification and credit check.
Cancelling your Circles.Life plan?
To cancel your service with Circles.Life, you’ll need to be sure you don’t have any outstanding payments with them. In order to cancel you first need to request a termination form, which can be requested via Live Chat either on the Circles.Life app, or online.
Once you receive the link, you can scroll down to the bottom of the page and choose to “Terminate Number”. You’ll receive a one-time passcode, which can then be used to fill out the termination request form. Once the form is filled out, you should receive an email confirming your request. If for any reason you decide to cancel your termination request you can click on the link in the email or go to your account online and select “cancel termination”.
Terminations can be scheduled up to 3 months in advance. If you wish to cancel for the next month, you can request your cancellation up to 12:00pm the last day of the current month. If you do not request by 12:00 on the last day of the current month, your request will not be considered until the following month.
All terminated services will be suspended by 11pm on the last day of the month.
Contact Circles.Life customer service
Circles.Life has recently gotten rid of their call centers, opting instead to switch to live chat or email. To contact Circles.Life, new and existing customers can utilize the live chat feature to talk to Circles.Life customer service. In addition, customers can send a secure email through online web form or voicemail. All lines of communication with Circles.Life are open from 8am to 8pm weekdays and 8am to 5pm during weekends and public holidays.
- Live chat: On the app for existing customers or through the web chat service for new customers who do not have an account yet
- Email with an online webform
- Requesting a callback by dialing 1300 8880 5195 and leaving a voicemail
- International customer support by dialing +61 2 8880 5101
How to pay your Circles.Life bill
Customers will receive their bill within the first ten business days for the month, and upon receiving the bill will have another ten business days for the bill to be paid. Circles.Life recommends direct debit to pay for your postpaid plan. However, customers can also pay manually through the Circles.Life application for iPhone or Samsung.
Reviews of Circles.Life Australia
Circles.Life has generally mixed reviews across the web. ProductReview customers give Circles.Life 3 out of 5 stars, while reviews.org gives the telecom company 4 out of 5 stars.
Customers enjoy the generous data allowances for the competitive rates offered. However, customers say it can be difficult to get in touch with customer service to resolve issues and sign-up can be a challenge with many citing that porting numbers takes multiple days.
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