Customer service & support
13 14 64Sales, support & tech · 8am–8pm, 7 days
Customer service & contact
Customer service & contact
How to contact Southern Phone
Southern Phone keeps things simple with a single main line for sales, support, technical help and complaints. The customer service number is 13 14 64, open 8am to 8pm, 7 days a week. Below are all the ways to reach Southern Phone, plus billing and account help.
Live chat on website
Phone support 8am–8pm
Online contact form
Southern Phone app
In a hurry
Southern Phone contact details
Most queries go through the one main line. Tap any number to call.
Financial hardship
1800 356 227Payment help · Mon–Fri 8am–5pm AEST
Fax
1300 763 744Send documents by fax
Complaints (TIO)
1800 062 058Telecommunications Industry Ombudsman
Email (general enquiries)
[email protected]Postal address
Southern Phone, 6 Page Street, Moruya, NSW 2537
All Southern Phone contact numbers
Search the Southern Phone directory
Type what you need (e.g. "support", "hardship", "complaint") to filter the list.
Customer service & technical support
13 14 64Sales, customer support, technical help, complaints, account and billing help. 8am to 8pm, 7 days a week.
Financial hardship
1800 356 227Payment extensions and hardship support. Mon to Fri 8am to 5pm AEST.
Complaints (Ombudsman)
1800 062 058Telecommunications Industry Ombudsman (TIO), if you are unhappy with how a complaint was resolved.
No Southern Phone number matches that search. Try a broader term, or call customer service on 13 14 64.
Live chat & contact form
As there is only one main number, you may face longer wait times at peak hours. Live chat on the website runs during business hours (8am to 8pm), and you can use the online contact form any time, including your name, email, account number (if you have one) and what you need help with.
Southern Phone login
Register for an online account to view and pay bills, track usage, update details and use flexible payment options. You need your account number (beginning with ACC) from your latest bill and the email linked to your account. Once registered, log in to My Account with your account number, password and verification code.
Southern Phone app
The self-service app lets you check your usage, pay your bill, get answers to questions and contact customer support, all from your phone. It is available for Apple and Android, and you log in with your online account details.
Billing
How to pay your Southern Phone bill
Southern Phone offers several ways to pay. Need more time? Call financial hardship support on 1800 356 227.
Direct debit
Set up online or by phone. Recommended, as it tends to be cheaper and keeps you up to date.
Online
Pay immediately using your account number and date of birth via the payment portal.
BPAY
Contact your financial institution and use your account or reference number plus the Southern Phone BPAY biller code.
Post BillPay
Pay online, by phone or in person at any Australia Post. A $1.50 fee applies.
Centrepay
Contact Centrelink to set up payment using your Southern Phone account number.
Cheque
Include the payment slip and a cheque payable to Southern Phone Company, posted to 6 Page Street, Moruya NSW 2537.
Making a complaint. Call 13 14 64 (8am to 6pm AEST), email [email protected], use the online complaint form, or write to Southern Phone, PO Box 125, Bendigo Central VIC 3552. Southern Phone aims to resolve complaints within 10 working days. If you are still dissatisfied, you can contact the Telecommunications Industry Ombudsman on 1800 062 058.
Common questions
A Selectra expert answers your most common Southern Phone contact questions
You can reach Southern Phone on 13 14 64 for sales, customer support and other services. The line is open Monday to Sunday, 8am to 8pm, and you can also use live chat on the website.
Call 13 14 64, open 8am to 8pm Monday to Sunday, or use the live chat on the Southern Phone website. Outside business hours, the help centre offers articles on speed tests, troubleshooting, account and billing help and broadband plans.
There is no dedicated international number, but Australians travelling abroad can use the Southern Phone live chat during normal business hours (Monday to Sunday, 8am to 8pm). For less urgent matters, fill out the online contact form with your account details and email address.
You can pay by direct debit (recommended), online, BPAY, Post BillPay, Centrepay or cheque. To set up a direct debit, call 13 14 64 or use the online portal with your Southern Phone login.
Southern Phone has a dedicated financial hardship team. Call 1800 356 227 (Mon to Fri 8am to 5pm AEST) or email [email protected]. Options can include moving to a less expensive plan or making special arrangements.
Call 13 14 64 (8am to 6pm AEST), email [email protected], use the online complaint form, or write to Southern Phone, PO Box 125, Bendigo Central VIC 3552. Southern Phone aims to resolve complaints within 10 working days; if you are still dissatisfied you can contact the Telecommunications Industry Ombudsman on 1800 062 058.
Yes. The Southern Phone app lets you check your usage, pay your bill, get answers to questions and contact customer support. It is available for Apple and Android, and you log in with your online account details.
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