Move Up 100
Up to 100 Mbps
$69 / mth
Free install with BYO modem
- Unlimited data
- No lock-in contract
- Web surfing, HD streaming, video chats
Provider overview
Provider overview
Move Up Internet: the NBN alternative for apartments
Move Up Internet is reshaping internet access for Australian apartment buildings and businesses where the NBN and major networks fall short. Instead of using the NBN, Telstra, Optus or Vodafone, Move Up installs a dedicated, high-speed cabled backbone directly to each unit in multi-dwelling buildings. Read on for plans, network, contact details and how to cancel, then compare before you sign up.
Private network
own cabled backbone
Up to 1000
Mbps residential
Unlimited
data, no slowdowns
Free install
with BYO modem
Everything Move Up Internet
Explore Move Up Internet
Jump straight to what you need: residential and business plans, why it beats the NBN in apartments, contact details and how to cancel.
About the provider
About Move Up Internet
Move Up Internet focuses exclusively on delivering ultra-fast, reliable and unlimited internet to multi-dwelling units (MDUs) and commercial buildings. Its specialised network infrastructure bypasses congested shared networks and outdated wiring, providing guaranteed speeds regardless of building age or location. With no lock-in contracts, free professional installation and strong local Australian support, Move Up Internet is a smart alternative to traditional broadband.
For apartments
Residential plans
Move Up Internet offers two straightforward options for everyday users and power households alike. Both plans include unlimited data with no lock-in contracts and free installation if you bring your own modem.
Move Up 1000
Up to 1000 Mbps
$89 / mth
Free install with BYO modem
- Unlimited data
- No lock-in contract
- Gamers, multiple devices, large file sharing
These plans suit apartment residents looking for fast, stable internet without the frustrating slowdowns common in NBN-covered buildings. Indicative pricing for comparison only, subject to change and availability at your address.
For business
Business enterprise plans
Business offerings come with symmetrical upload and download speeds, unlimited data and priority support. Installation is free with a 36-month contract, or on a 12-month contract plus a $599 setup fee. All plans include a free modem or router and a public IP.
| Plan | Speeds (download / upload) | Support response | Contract terms | Monthly price |
|---|---|---|---|---|
| Move Up 250 | 250 / 250 Mbps | 12 business-hour resolution | Free install on 36-month contract, or 12-month + $599 | $249 / month |
| Move Up 500 | 500 / 500 Mbps | 12 business-hour resolution | Free install on 36-month contract, or 12-month + $599 | $499 / month |
| Move Up 1000 | 1000 / 1000 Mbps | 12 business-hour resolution | Free install on 36-month contract, or 12-month + $599 | $599 / month |
Businesses in MDUs and commercial locations benefit from reliable, high-speed service tailored to professional demands. Indicative pricing for comparison only, subject to change.
NBN alternative
Why choose Move Up Internet over traditional NBN?
For apartment dwellers and business customers frustrated by NBN limitations, Move Up Internet is built to deliver consistent speeds where shared connections struggle.
- Avoids the speed bottlenecks created by old wiring and shared NBN connections
- A custom cabled backbone to each unit guarantees unlimited speed with no peak-time slowdowns
- No lock-in contracts and transparent pricing for residential users
- Enterprise-grade plans with priority support and symmetrical speeds for business
- Australian-based local support available seven days a week
Get in touch
Contact Move Up Internet
The Move Up team is ready to help with installations, enquiries and service support. Building managers, property developers and bodies corporate interested in bringing Move Up to a building can reach out directly.
| Contact method | Details |
|---|---|
| Phone | 1300 983 886 |
| [email protected] | |
| Support hours | Monday to Sunday, 8 am to 8 pm (AEST) |
| Online contact form | Available on the Move Up Internet website |
How to cancel Move Up Internet
Cancellation is simple, with no lock-in contracts on residential plans. To cancel, contact Move Up by phone, email or online form: the team will guide you through any necessary steps, including equipment return instructions if applicable. Business cancellations may be subject to contract terms depending on the plan.
Move Up Internet is quickly establishing itself as an Australian alternative to traditional NBN, delivering fast speeds and reliable connections where others cannot. Check your building's eligibility before you sign up.
Common questions
A Selectra expert answers your most common Move Up Internet questions
No. Move Up Internet operates its own private, dedicated cabled backbone network installed in multi-dwelling buildings. It does not rely on the NBN, Telstra, Optus or Vodafone infrastructure.
Residential plans offer speeds of up to 100 Mbps or 1000 Mbps, both fully unlimited. Business enterprise plans provide symmetrical speeds from 250 Mbps to 1000 Mbps for download and upload.
Residential plans are month-to-month with no lock-in contract, giving you full flexibility. Business plans require contracts of either 12 or 36 months depending on the installation arrangement.
You can bring your own compatible modem (BYO), but it must support gigabit speeds for the 1000 Mbps plan. Move Up recommends a modem compatible with Wi-Fi 6 for the best performance.
Yes. Installation is free for residential customers who bring their own modem. Business customers receive free installation with a 36-month contract, or on a 12-month contract with a $599 setup fee.
If your unit is already connected to Move Up's network, installation is instant on activation. For first-time connections, professional installation typically takes one to three days.
You can call 1300 983 886 between 8 am and 8 pm AEST, Monday to Sunday, email [email protected], or use the contact form on the Move Up Internet website.
Residential customers have no lock-in contract and can cancel at any time by contacting Move Up by phone, email or the website. Business customers should check their contract terms.
After Move Up activates your service, cancel your previous internet service to avoid double billing. Move Up recommends waiting until your new service is active before cancelling your old one.
Coverage depends on your new address. Submit your new address to check availability and arrange connection, and Move Up will assist with setting up service at your new location.
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NBN plans
Independent comparison
Is Move Up Internet the best fit for your home?
Move Up Internet shines in apartments and business buildings, but it is not available everywhere. Compare Move Up against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.