Move Up Internet is revolutionizing internet access for Australian apartment buildings and businesses where the NBN and major networks fall short. Instead of using the NBN, Telstra, Optus, or Vodafone, Move Up installs a dedicated, high-speed cabled backbone directly to each unit in multi-dwelling buildings. This unique approach eliminates common internet speed and reliability issues faced in older or high-density buildings.
About Move Up Internet
Move Up Internet focuses exclusively on delivering ultra-fast, reliable, and unlimited internet to multi-dwelling units (MDUs) and commercial buildings. Their specialized network infrastructure bypasses congested shared networks and outdated wiring, providing guaranteed speeds regardless of building age or location. With no lock-in contracts, free professional installation, and strong local Australian support, Move Up Internet is a smart alternative to traditional broadband.
Residential Plans
Move Up Internet offers two straightforward options designed to fit everyday users and power households alike. Both plans include unlimited data with no lock-in contracts and free installation if you bring your own modem.
| Plan | Speed | Suitable For | Monthly Price | Installation |
|---|---|---|---|---|
| Move Up 100 | Up to 100 Mbps | Web surfing, HD streaming, video chats | $69 / month | Free (BYO modem) |
| Move Up 1000 | Up to 1000 Mbps | Gamers, multiple devices, large file sharing | $89 / month | Free (BYO modem) |
These plans are ideal for Australia’s apartment residents looking for fast, stable internet without the frustrating slowdowns common in NBN-covered buildings.
Business Enterprise Plans
Move Up Internet’s business offerings come with symmetrical upload and download speeds, unlimited data, and priority support. Installation is free with a 36-month contract or a 12-month contract plus a $599 setup fee. All plans include a free modem or router and public IP.
| Plan | Speeds (Download/Upload) | Support Response | Contract Terms | Monthly Price |
|---|---|---|---|---|
| Move Up 250 | 250/250 Mbps | 12 business hour resolution | Free install 36-month contract or 12-month + $599 | $249 / month |
| Move Up 500 | 500/500 Mbps | 12 business hour resolution | Free install 36-month contract or 12-month + $599 | $499 / month |
| Move Up 1000 | 1000/1000 Mbps | 12 business hour resolution | Free install 36-month contract or 12-month + $599 | $599 / month |
Businesses in MDUs and commercial locations benefit from reliable, high-speed service tailored to meet professional demands.
Why Choose Move Up Internet Over Traditional NBN?
- Move Up Internet avoids the speed bottlenecks created by old wiring and shared NBN connections.
- Custom cabled backbone directly to each unit guarantees unlimited speed with no peak time slowdowns.
- No lock-in contracts and transparent pricing for residential users.
- Enterprise-grade plans with priority support and symmetrical speeds for businesses.
- Australian-based local support available 7 days a week.
This makes Move Up Internet an excellent choice for apartment dwellers and business customers frustrated with current NBN limitations.
Contact Move Up Internet
Move Up’s team is ready to help with installations, inquiries, and service support. You can contact them here:
| Contact Method | Details |
|---|---|
| Phone | 1300 983 886 |
| [email protected] | |
| Support Hours | Monday - Sunday, 8 am - 8 pm (AEST) |
| Online Contact Form | Available on www.moveupinternet.com |
If you're a building manager, property developer, or body corporate interested in bringing Move Up to your building, reach out directly. Internet users can fill out the contact form for help with connections.
How to Cancel Move Up Internet
Cancellation is simple with no lock-in contracts on residential plans. To cancel:
- Contact Move Up via phone, email, or online form.
- The team will guide you through any necessary steps.
- Equipment return instructions, if applicable, will be provided.
- Business cancellations may be subject to contract terms depending on plan.
Move Up Internet prioritizes customer satisfaction and makes switching or cancellation hassle-free.
Move Up Internet is quickly establishing itself as Australia’s best alternative to traditional NBN, delivering blazing speeds and reliable connections where others can’t. Check your building’s eligibility today and experience a faster, smarter internet choice.
Frequently Asked Questions
Does Move Up Internet use the NBN network?
No, Move Up Internet operates its own private, dedicated cabled backbone network specifically installed in multi-dwelling buildings. It does not rely on the NBN, Telstra, Optus, or Vodafone infrastructure.
What speeds are available with Move Up Internet?
Residential plans offer speeds of up to 100 Mbps or 1000 Mbps, both fully unlimited. Business enterprise plans provide symmetrical speeds from 250 Mbps to 1000 Mbps for download and upload.
Is there a contract required?
Residential plans are month-to-month with no lock-in contract, giving customers flexibility. Business plans require contracts of either 12 or 36 months depending on installation arrangements.
Do I need to use a specific modem?
You can bring your own compatible modem (BYO), but it must support gigabit speeds for the 1000 Mbps plan. Move Up recommends using modems compatible with WiFi6 for best performance.
Is installation free?
Yes, installation is free for residential customers who bring their own modem. Business customers receive free installation with a 36-month contract or on a 12-month contract with a setup fee.
How long does installation take?
If your unit is already connected to Move Up’s network, installation is instant upon activation. For first-time connections, professional installation typically takes 1-3 days.
How do I contact Move Up Internet for support or inquiries?
You can call 1300 983 886 between 8 am and 8 pm AEST, Monday to Sunday, email [email protected], or use the contact form available on their website.
Can I cancel at any time?
Residential customers have no lock-in contract and can cancel any time by contacting Move Up via phone, email, or the website. Business customers should check their contract terms.
What happens if I switch to Move Up Internet from another provider?
After Move Up activates your service, you will need to cancel your previous internet service to avoid double billing. Move Up recommends waiting until your new service is active before cancelling your old one.
Does Move Up Internet offer support for moving house?
Coverage depends on your new address. You can submit your new address to check availability and arrange connection. Move Up will assist with setting up service at your new location.
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