Everyday NBN25
NBN 25 tier
$53.99 / mth
First 6 months, then $63.99
- Unlimited data
- No lock-in contract
- On the Optus network
Provider overview
Provider overview
Exetel internet: NBN, home fibre & reviews
Exetel is an Australian-owned ISP that began in the 1990s as a technology consultancy before moving into telecoms in 2003. Today it serves more than 240,000 residential customers with NBN, home fibre and wireless broadband on the Optus network, all on no-lock-in contracts. Read on for Exetel plans, network coverage, account management and reviews, then compare before you sign up.
240,000+
residential customers
No lock-in
on every plan
Optus network
fibre & wireless
Since 1990s
Australian-owned
Everything Exetel internet
Explore Exetel
Jump straight to what you need: NBN and home fibre plans, network coverage, account help, outages and contact.
Fixed-line NBN
Exetel NBN plans
Whether you are upgrading or looking for a reliable connection when you move, Exetel NBN comes in four speed tiers, all with unlimited data, starting at $50.99 per month. Every plan has no lock-in contract and free activation, with the option to add a home phone, and customers currently get up to 5 free My Speed Boost days a month.
Our take. Exetel sits in the value end of the market: unlimited data, no lock-in and free speed-boost days make it flexible for movers, though some customers report slower evening speeds at peak times. Compare the providers that cover your address to be sure it is the best fit.
Home fibre broadband
Exetel home fibre plans
If NBN does not reach your new address when moving house, Exetel offers four home fibre broadband plans on the Optus network. They all come with unlimited data and no lock-in contract.
Extra Value NBN50
NBN 50 tier
$63.99 / mth
First 6 months, then $79.99
- Unlimited data
- No lock-in contract
- On the Optus network
Family NBN100
NBN 100 tier
$68.99 / mth
First 6 months, then $84.99
- Unlimited data
- No lock-in contract
- On the Optus network
Superfast NBN250
NBN 250 tier
$83.99 / mth
First 6 months, then $98.99
- Unlimited data
- No lock-in contract
- On the Optus network
Indicative pricing for comparison only; the first-six-months promotional rate reverts to the ongoing price shown. Products are compared like-for-like and availability depends on your address.
Network
Exetel coverage & reliability
Optus network
Exetel delivers its mobile, wireless and fibre services over the Optus network, covering most major cities along the southern coast and reaching into the Northern Territory.
Expanding footprint
Coverage continues to grow, with further expansion expected over the coming months, especially around the Perth area.
Australian-owned ISP
Exetel has been Australian-owned since the 1990s and now serves more than 240,000 residential customers nationwide.
Manage your account
My Exetel & ExeFix
Manage your account online or in the My Exetel app on iOS and Android, and troubleshoot connection issues any time with the ExeFix app, even outside support hours.
My Exetel account
- Monitor data usage and costs
- View and pay your invoices
- Change or modify your plan
- Update your personal details
ExeFix troubleshooting
ExeFix is Exetel\'s 24/7 troubleshooting app. To run a diagnosis:
- 1Download the ExeFix app from the App Store or Google Play
- 2Select Network Scan while standing within one metre of your modem
- 3Wait about 2 minutes without minimising the app or checking notifications
- 4Review your speed results and the suggested fixes to improve network health
Exetel outages & technical support
If you hit an outage or technical issue, the ExeFix app can diagnose and fix many common problems on its own, covering speed issues, video buffering, WiFi coverage and network dropouts, even when the call centre is closed. Run a Network Scan within one metre of your modem and do not minimise the app during the scan.
If you still need help, each scan produces a unique code you can share with Exetel tech support on 13 39 38 so they can assist you faster. See the contact page for all the ways to reach Exetel.
What customers say
Exetel reviews
Customer reviews of Exetel are mixed, with clear strengths and a few recurring gripes.
What customers like
- Easy communication with customer service.
- Quick, easy set-up of new broadband services.
Where it falls short
- Some reports of frequent drop-outs.
- Slower-than-average evening speeds, even on premium NBN.
Common questions
A Selectra expert answers your most common Exetel internet questions
Exetel offers NBN broadband across four speed tiers (all unlimited data, from $50.99 per month), home fibre broadband on the Optus network, and home wireless broadband. Every plan comes with no lock-in contract and free activation, and you can add a home phone.
Exetel runs its broadband, mobile and wireless services on the Optus network, which covers most major cities along the southern coast and extends into the Northern Territory, with coverage continuing to expand, especially around Perth.
No. All Exetel NBN and home fibre plans are no-lock-in contracts with free activation, so you can change or leave without an exit fee. Customers also get up to 5 free My Speed Boost days a month.
Use My Exetel, online or via the iOS and Android app, to check your usage, view and pay invoices, change your plan and update your personal details.
ExeFix is Exetel's 24/7 troubleshooting app. Run a Network Scan next to your modem and it diagnoses common issues like speed problems, video buffering, patchy WiFi coverage and network dropouts, then suggests fixes, even when the call centre is closed.
Exetel has a single residential phone line on 13 39 38 for sales, support, order status and billing, plus an online contact form and direct department emails. See the Exetel contact page for full details.
Reviews are mixed. Many customers praise easy communication with support and quick set-up of new services, while others report occasional drop-outs and slower-than-average evening download speeds, even on premium NBN.
100% free
Compare
NBN plans
Independent comparison
Is Exetel the best NBN plan for your home?
Exetel is a flexible, no-lock-in option, but it is not the only one. Compare Exetel against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.