How to contact Dodo

Call 13 36 36 (13 Dodo) for sales enquiries, customer support and technical support. Customers with sales enquiries can also use the alternative number 02 8375 3629 (add +61 when calling from overseas).

Sales: Mon to Fri 8am to 9pm, weekends 9am to 6pm. Customer support: Mon to Sun 9am to 6pm. Technical support: Mon to Sun 9am to 9pm. Live chat runs Mon to Fri 8am to 9pm and weekends 9am to 6pm.

First check the Dodo Network Status page for any known or planned outage, and check your router and modem. If the problem continues, call 13 36 36 between 9am and 9pm, Mon to Sun, or submit an online support form through My Dodo.

Pay through My Dodo online or in the app, by phone on 13 36 36, by BPAY using the biller code on your invoice, or by direct debit. Dodo services are normally set up on automatic direct debit each month.

Contact the Dodo financial hardship team on 1300 907 283, by email at [email protected], or by post to Dodo Financial Hardship Case Manager, PO Box 631, Collins Street West, Melbourne VIC 8007. Arrangements are reviewed every three months and can include payment plans, spend controls, service restrictions, lower-cost interim options or a waiver of late and cancellation fees.

Call the Dodo customer service team on 13 36 36 and explain the issue, or email [email protected] with your username, account number, date of birth, contact phone number, home address and the details of your complaint. If you are not satisfied, you can escalate to the Telecommunications Industry Ombudsman.

Log in to My Dodo and use the "Support Request" link to start a cancellation. Before terminating, review your account, any available upgrades and any unpaid device repayments.