Contact Sumo | Contact Customer Service by Phone at 1300 299 513
The general phone number for Sumo Energy is 13 88 60. Do you need to contact Sumo Energy in a different way? We’ve got you covered. Whether you are experiencing technical issues, power outages or just want to compare sumo energy plans & rates, in this guide we break down all the ways you can contact Sumo Energy.
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
Overview of Sumo Contact Information
Contact Sumo
Below is a brief overview of the main ways to get in touch with Sumo customer service
General Sumo Contact Numbers
- Customer Service - 13 88 60
- Sales - 13 88 60
Sumo Postal Address
-
South Melbourne Market Street
PO Box 5329
South Melbourne, VIC 3205
Sumo Internet Tech Support
- Call 13 88 60
Sumo Email Address
Sumo Bill Payments
- 1300 885 175
Sign Up for Sumo with Selectra
- 1300 299 513
Sumo Energy Contact
There are several ways in which you can contact Sumo Energy, but you can always call Sumo Energy main contact number on 13 88 60 to discuss anything from technical issues to compare energy deals, payment assistance or complaints. Sumo Energy has been operating for a long time in New South Wales and Victoria, but now also sells electricity in Queensland and South Australia.
Below is a summary list of Sumo Energy contact numbers and when you can reach out to them:
| Department & Query | Sumo Energy Phone Number | Hours |
|---|---|---|
Switch to Sumo Energy Today | Mon - Fri: 10am - 7pm | |
| General Support | 13 88 60 | 9:00 am - 4:30 pm (weekdays) |
| Telco Tech Support | 13 88 60 | 8:30 am - 7:00 pm (weekdays) |
| Sales | 13 88 60 | 9:00 am - 4:30 pm (weekdays) |
| Phone Bill Payment | 1300 885 175 | N / A |
| Interpreter Call | 13 14 50 | N / A |
| Emergencies | 000 | 24/7 |
Sumo Energy also offers phone service to customers who prefer or need assistance when paying their bills. You just need to call 1300 885 175 and have your account details with you.
Lastly, non-English speakers can also contact Sumo Energy by calling their interpreter service at 13 14 50. Here is a list of the languages their support:
- Greek
- Italian
- Spanish
- Chinese
- Vietnamese
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
Sumo Energy Email & Postal Address
For written correspondence such as complaints, Sumo Energy reviews, or submitting written forms, you can contact Sumo via email at: [email protected]
Alternatively, you can write a letter and send it to Sumo Energy's postal address:
Sumo Energy Postal Address
South Melbourne Market Street
PO Box 5329 South Melbourne, VIC 3205
Australia
Sumo Energy Login
When you register for Sumo Energy, you will receive a Sumo account number. It is not required to have or use the Sumo Login, but there are plenty of benefits that you do not want to miss out on. When you use your Sumo online account, you will be able to:
- View and pay your bills
- Update any personal details
- Manage payment options and communication preferences
Sumo Energy Contact Number for Power Outages
Sumo Energy also provides a list you can call or email in case you have any energy-related emergency or are going through a power outage.
Here is a list from Sumo Energy with all the providers you can reach out to in case of emergency or power outage:
| Provider Type | Provider Name | Phone Number | Website |
|---|---|---|---|
| Electricity | Jemena Electricity | 131 626 | jemena.com.au |
| Electricity | United Energy | 132 099 | unitedenergy.com.au |
| Electricity | Citipower | 131 280 | powercor.com.au |
| Electricity | Powercor | 132 412 | powercor.com.au |
| Electricity | SP Ausnet | 131 799 | ausnetservices.com.au |
| Electricity | Ausgrid | 131 388 | ausgrid.com.au |
| Electricity | Endeavour Energy | 131 003 | endeavourenergy.com.au |
| Electricity | Energex | 13 19 62 | energex.com.au |
| Electricity | South Australia Power Networks | 131 666 | sapowernetworks.com.au |
| Gas | Ausnet Services | 136 707 | ausnetservices.com.au |
| Gas | Multinet | 132 691 | multinetgas.com.au |
| Gas | Australian Gas Networks | 1800 427 5325 | australiangasnetworks.com.au |
| Gas | Jemena | 131 909 | jemena.com.au |
Sumo Energy Customer Service
Sumo Energy does provide a wide range of options to contact them, but what is the experience customers have with Sumo Energy contact and customer care service?
There is no shortage of opinions on Sumo Energy contact service, and most of Sumo Energy reviews are overly positive. Here is an example of a verified 5-star review from Jason B in Greater Melbourne:
Kurt could have spent 15 mins with me and simply put through the order that I asked (I wanted to change from Time of Use to Single rate.) But instead, he spent 40 mins on the phone calculating to see which plan I was better with. Then he ring back when he said he would. Thank you!
According to Sumo Energy contact reviews, Sumo’s customer care service is one of its main assets. This is an important thing to consider when choosing an energy retailer, especially since the energy market is so volatile and rates are changing so quickly. Having efficient and reliable customer support can be both a money and a time saver.
This is another example of Michelle from Illawarra highlighting Sumo Energy contact service:
I have now been with Sumo for approximately 5 years including electricity, solar a bundle with Sumo Telco. Their customer service is excellent and always very helpful. Having checked and compared costs I am happy to remain with Sumo for a cost-effective reliable service. Great to support a small local operator
Sumo Energy Pay My Bill
Besides managing your energy billing & payments by calling Sumo Energy, you can also pay your bills securely online through their website.
There are several ways you can make your payments with Sumo, and most of them require you to enter your Sumo Energy login details, that is, your account number and your postcode. If you don’t know where to find your account number, you can always check it up on the top right-hand side of your bill.
These are your payments options when managing your bill with Sumo Energy:
- Quick Pay
- Direct Debit
- BPAY
- Telephone Payment
- Centrepay
Sumo Energy Complaints
If you need to make a complaint to Sumo Energy, you can do so by phone, email or by post.
When you contact Sumo Energy with a complaint, they will do their best to resolve your complaint right away. If that is not possible, they will follow these steps to assist you:
- Contact Sumo Energy customer service by phone, email, or post
- Sumo will acknowledge your complaint. If you make a complaint by telephone to a customer service representative, they will acknowledge it immediately. If you make a complaint by post, they will acknowledge it within two working days.
- Your complaint will be logged and recorded. You will be given a case reference number.
- They will perform an initial assessment of your complaint to determine if it is an urgent case or not. Then they will conduct an investigation of your complaint.
- Finally, they will provide you with a response and their proposed solution.
Sumo aims to offer a resolution for your complaint within 15 working days of receiving it, unless a delay prevents them from doing so. To check on the status of your complaint, you can call Sumo at 13 88 60 and provide your reference number. Customers also have the option to contact the Energy Ombudsman at any time for independent advice and assistance.
Cancel Sumo Energy
If you would like to cancel your Sumo Energy plan, you can do so by calling Sumo Energy at 13 88 60. Alternatively, you can also write a letter via post or send Sumo an email, both must include the signed and completed cancellation notice form.
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
SUMO Energy is Among the Cheapest Energy Providers in Australia!
Subscribe to SUMO Energy today!
Sumo Energy Contact FAQ
How Do I Contact Sumo Energy Australia?
If you need to contact Sumo Energy, there are several different methods you can choose from:
- By phone at 13 88 60
- Online using your Sumo Login
- By Email
- By Written Letter
How Do I Cancel Sumo Electricity?
If you would like to cancel your Sumo Energy plan, you can do so by calling Sumo Energy at 13 88 60. Alternatively, you can also write a letter via post or send Sumo an email, both must include the signed and completed cancellation notice form.
Is Sumo Energy an Australian Company?
Sumo Energy is an Australian owned company. Their head office and customer service team work in Melbourne, Victoria and are there to provide you with any energy assistance that you may need.
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