General support
13 88 60Sales, service & complaints · Mon–Fri 9am–4:30pm
Customer service & contact
Customer service & contact
Sumo Energy contact numbers
The general Sumo Energy contact number is 13 88 60. You can call it for sales, general support and complaints, Monday to Friday. Below we break down every way to contact Sumo, including phone bill payments, the interpreter service, distributor outage numbers, email and post.
13 88 60 · general line
Bill payments 1300 885 175
Interpreter 13 14 50
Australian-owned
In a hurry
The Sumo numbers most people need
Tap any number to call. Sumo's general line handles sales, service and complaints for customers in NSW, VIC, QLD and SA.
Phone bill payment
1300 885 175Pay by phone with your account details
Interpreter service
13 14 50Support in Greek, Italian, Spanish, Chinese & Vietnamese
Emergencies
000Danger to life or property, or if you smell gas
When to call
Sumo contact numbers & hours
Most Sumo enquiries are handled on the same general line. Hours are a guide and can change; check your bill for the latest.
General support
13 88 60Mon – Fri: 9am – 4:30pm
Sales
13 88 60Mon – Fri: 9am – 4:30pm
Telco tech support
13 88 60Mon – Fri: 8:30am – 7pm
Phone bill payment
1300 885 175Self-service, anytime
Need an interpreter? Non-English speakers can call the interpreter service on 13 14 50, with support available in Greek, Italian, Spanish, Chinese and Vietnamese.
Emergencies
Sumo emergency contact & power outages
Although Sumo sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor in the table below, or on your latest energy bill.
Serious danger to life or property, or you smell gas
Emergency services
000A power outage or minor electrical fault
Your electricity distributor
See the table belowCompare or switch your energy plan
Selectra comparison
Compare retailersEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Outage & fault numbers
Distributor numbers for power outages
If your power or gas goes out, call your network distributor, not Sumo. Your distributor depends on your address — check your bill if you are unsure which one serves you.
| Type | Distributor | Faults & emergencies |
|---|---|---|
| Electricity | Jemena Electricity | 131 626 |
| Electricity | United Energy | 132 099 |
| Electricity | CitiPower | 131 280 |
| Electricity | Powercor | 132 412 |
| Electricity | AusNet Services | 131 799 |
| Electricity | Ausgrid | 131 388 |
| Electricity | Endeavour Energy | 131 003 |
| Electricity | Energex | 13 19 62 |
| Electricity | SA Power Networks | 131 366 |
| Gas | AusNet Services | 136 707 |
| Gas | Multinet Gas | 132 691 |
| Gas | Australian Gas Networks | 1800 898 220 |
| Gas | Jemena Gas | 131 909 |
In writing
Sumo email & postal address
For written correspondence such as complaints, cancellations or forms, contact Sumo by email or post.
Use this address for complaints, written forms and general written correspondence.
Postal address
Sumo Energy
PO Box 5329
South Melbourne VIC 3205
Australia
Paying your bill
Sumo payment & billing options
Sumo gives you flexible ways to manage your energy bills. Most options need your account number and postcode, found on the top right of your bill.
Quick Pay
Pay your bill securely online with your Sumo account number and postcode.
Direct debit
Set up direct debit online so your bill is paid automatically each cycle — the easiest way to pay.
BPAY
Pay through your own bank using the BPAY details on your Sumo bill.
Telephone payment
Call 1300 885 175 with your account details to pay by phone.
Centrepay
Eligible Centrelink recipients can set up regular deductions from their payments towards their Sumo bill.
Complaints
How to make a complaint to Sumo
Sumo follows a simple, staged complaints process and aims to resolve most complaints within 15 working days.
01
Contact Sumo
Raise your complaint by phone on 13 88 60, by email or by post. Phone complaints are acknowledged immediately; complaints by post are acknowledged within two working days.
02
Get a reference number
Your complaint is logged and you are given a case reference number. Sumo carries out an initial assessment, then investigates, and aims to resolve it within 15 working days.
03
Energy Ombudsman
If you are not satisfied, you can contact the Energy Ombudsman at any time for free, independent advice and assistance.
Common questions
A Selectra expert answers your most common Sumo contact questions
The general Sumo Energy contact number is 13 88 60. You can call this number for sales, general support and complaints, Monday to Friday from 9am to 4:30pm.
There are several ways to contact Sumo: by phone on 13 88 60, online through your Sumo account, by email at [email protected], or by written letter to its South Melbourne postal address. Non-English speakers can use the interpreter service on 13 14 50.
Yes. Sumo Energy is an Australian-owned company. Its head office and customer service team are based in Melbourne, Victoria.
You can pay by Quick Pay online, direct debit, BPAY, telephone payment on 1300 885 175, or Centrepay for eligible Centrelink recipients. Most options need your account number and postcode, found on the top right of your bill.
Contact Sumo by phone on 13 88 60, by email or by post. You will receive a case reference number, and Sumo aims to resolve complaints within 15 working days. If you are not satisfied, you can escalate free of charge to the Energy Ombudsman.
You can cancel your Sumo plan by calling 13 88 60, or by sending a written letter or email. Because Sumo plans have no lock-in contracts and no exit fees, you can leave at any time without penalty. The simplest way to switch is to compare retailers first.
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Before you call, is Sumo still the cheapest for your home?
Whatever your query, it is worth checking your plan against the market. Compare Sumo with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.