Ovo Energy Phone Number | Call Ovo Energy Today at 1300 937 686
Updated on
min reading
You can contact Ovo energy by calling their customer service team at 1300 937 686. Do you need to contact Ovo Energy a different way? You are in the right place. In this article, we will delve deep into Ovo Energy's contact details, customer service support and online assistance to help you solve whatever issue you may face with Ovo Energy.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Call center currently closed (free service - open Monday to Friday from 10am -7pm)
Overview of Ovo Energy Contact Information
Contact Ovo Energy
Below is a brief overview of the main ways to get in touch with Ovo Energy customer service
General Ovo Energy Phone Number
- 1300 937 686
Ovo Energy Email Address
Ovo Energy Complaints
Ovo Energy Head Office
-
120 Spencer St.
Melbourne VIC 3000
How to Contact Ovo Energy
There are many ways in which you can contact Ovo Energy.
Like most retailers, Ovo Energy has both a customer support service and an email, but you may also want to consider contacting Ovo Energy through their online site or mobile App.
Keep reading to find out how exactly you can contact Ovo Energy and what communication channel better suits your needs.
Ovo Energy Phone Number
Ovo’s biggest customer base is located in the United Kingdom, so you mustn’t mix up the Ovo Energy contact details of the UK with those of Australia. These are Ovo Energy contact numbers for Australian customers:
| Service | Phone Number |
|---|---|
Compare Energy Plans Today | |
| Ovo Energy General Customer Service Number | 1300 937 686 |
Ovo Energy Live Chat
Ovo Energy live chat is available for residential customers to contact Ovo Energy online. All you have to do is head to the Ovo Energy website and click the green icon on the bottom right of your screen.
You can contact Ovo online chat for any standard enquiries you might have such as customer service, moving house, billing, or meter installation.
Ovo Energy Email & Postal Adress
Ovo Energy prides itself on being a green electricity company. They are 100% paperless and thus manage most of their energy billing and communication aspects online. However, you can still send a letter to Ovo Energy if you want to do so.
These are the different addresses that you can use to contact Ovo Energy:
| Description | Ovo Energy Adress |
|---|---|
| Ovo’s Email Address for General Queries | [email protected] |
| Ovo’s Email Address for Technical Support & Complaints | [email protected] |
| Ovo Energy Head Office (Monday to Friday from 8:30 am to 5:30 pm) | 120 Spencer St, Melbourne VIC 3000 |
If you are having trouble getting in touch with Ovo Energy through their main contact channels, you can try reaching them through their online site form, social media and forum.
Contact Ovo Energy Online
Ovo Energy has a handy in-site assistance tool that will offer you answers to the most common questions asked by users but also lets you drop a message on any of the following issues:
- Billing
- Payments
- Concessions
- Moving house
- Adding a new contract to your account
- Financial assistance
- Life support
- Help with your meter and smart-meter
- Submitting a self-read of your meter
- Sms opt-out
- Reschedule connection
- Other feedback & enquires
When you contact Ovo Energy through their site, you will just need to share your email address with them, the address where your electricity is connected & your account number and they will get back in touch with you.
Ovo Energy Forum
The Ovo Energy Forum is a great alternative to the Ovo Energy contact page.
In the Ovo Energy Forum you can:
- Ask the community: get first-hand experience advice from other Ovo Energy customers and community members.
- Suggest a feature: missing anything in Ovo Energy? You can contact Ovo Energy and let them know how you think they should improve their service.
- Join Ovo Energy’s Newbies Group: this is a great place for new Ovo Energy customers to share tips on how to reduce your energy bill and manage your energy with Ovo.
- Get help with your account: contact Ovo Energy for any issues & queries.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Call center currently closed (free service - open Monday to Friday from 10am -7pm)
Contact Ovo Energy Via Social Media
If you are the kind of person who enjoys a more personal connection when dealing with their retailer, you may want to consider contacting Ovo Energy on their Facebook, Twitter & LinkedIn accounts:
- Ovo Energy's Social Media
- Ovo’s Facebook: Ovo’s Facebook is another way to contact Ovo Energy and engage with their community.
- Ovo’s Twitter: Ovo’s Twitter in Australia is a great place to learn news about them and solve your queries. Since they have a small following, you might be able to get personal assistance.
- Ovo’s Linkedin: Ovo’s LinkedIn is also an excellent place to learn about news and reach out to people working in Ovo.
Ovo Emergency Contact & Power Outages
Despite Ovo selling electricity and gas to you, it's your energy distributor who actually makes sure your house is connected to the power grid and gas lines.
If you're experiencing an Ovo Energy power outage or a minor electrical emergency such as fallen lines, or other minor faults, you'll want to call your energy distributor to fix the problem as they repair and maintain the electrical grid and gas lines. Of course, you can also call the Ovo phone number for general enquiries and get more info about your options.
You should always know who your energy distributor is as they will often post notices about scheduled maintenance and known Ovo power outages, in addition to repairing any problems with your connection. You can find your energy distributor's emergency number on your latest energy bill.
Situation: | Who to Call: | Phone Number: |
|---|---|---|
| Serious danger to life or property | Call Emergency Services | Dial: 000 |
| Gas or Carbon Monoxide Leak | National Gas Emergency Hotline | Dial: 0800 111 999 |
| No Gas / Line Disconnected by Mistake / Meter Issues | Call Ovo Energy | Dial: 1300 937 686 |
| Minor fault or electrical outage | Call Your Energy Distributor | Find the phone number available on your bill |
Emergencies Number If there is a serious danger to life or property call the emergency services number 000.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Call center currently closed (free service - open Monday to Friday from 10am -7pm)
Ovo Energy Login
An Ovo Energy Login account is OVO Energy's way of helping their customers handling most of their account-related activities online. If you have a MyOVO account, you can access most of your services & support online 24/7 simply by using your OVO Energy login credentials.
Ideally, you will set up your MyOVO account when you first sign up with OVO Energy, so don't forget to remember your OVO Energy login details to not lose access to your account. If you aren't sure where to find your OVO Energy login information, it may be because you have not set up your account yet.
If you need help registering for a My Ovo account, you can follow the steps below:
- Head to the Ovo Account Activation page
- Provide your email address
- Ovo Energy will send you a link – from [email protected]
- Create a password within 30 mins (the link expires after)
- If you’ve have more than 1 account with Ovo Energy, you may need to provide OVO account number too. You’ll find it in your welcome letter, and at the top of your OVO bills.
MyOVO lets you track, manage, change, and update all the details and products related to your OVO Energy account. Here is a list of some of the things you can do with your MyOVO account:
- As a new customer: See how your switch from your old energy provider is progressing
- Submit meter readings (if you don’t get have a smart meter)
- Sign up for free smart meter installation (if you want a smart meter)
- View past statements
- Track your energy usage
- Manage your direct debit
- Update personal and contact details
- Organise a service relocation if you’re moving house
- See other Ovo Energy plans and offers
Ovo Energy App
The Ovo Energy app is a great way to access most of Ovo’s help features and manage other aspects of your energy contract.
This is very handy because with the Ovo Energy app you have access to managing your account 24/7 without the need to contact Ovo Energy. Of course, you can still Contact Ovo energy through the app if you need to. To enjoy all the features the app provides you need to first set up an online account and get your Ovo Energy login details.
You can download the Ovo Energy app on Google Play & on the Apple Store. The app has excellent reviews and few technical issues.
Submitting a Self-Read The Ovo Energy App is the most comfortable way to submit self-reads of your energy usage. Ovo Energy recommends submitting a self-read at least once a month and 5 days before your next bill issue date.
This is a great way to keep your bills correct and updated and avoid unexpected increases. If you have a smart meter, this is something you don't need to worry about, but if you have a basic meter, it can potentially help you save money. To submit a self-read, you just need to send Ovo Energy a photo of your meter through the app, but you can also use their online request form.
Need Energy Advice ?
Selectra's Energy Experts are Available To Help You Free of Charge
(Free Selectra Service - Currently open)
Call center currently closed (free service - open Monday to Friday from 10am -7pm)
Ovo Energy Complaints
Ovo Energy is always open to hearing feedback about how they can better provide for their customers. Please contact the Ovo phone number at 1300 937 686 or by email at [email protected] with information about your complaint, and one of their helpful customer service team members will be in touch within 48 hours.
If you need to make a complaint to Ovo Energy, you can do so by calling Ovo at 1300 937 686 or by emailing them at [email protected] with information about your complaint. Ovo aims to get in touch with customers within 48 hours to assist you with your complaint.
When you contact Ovo Energy with a complaint, they will do their best to resolve your complaint right away. If that is not possible, they will follow these steps to assist you:
- Contact Ovo Energy customer service by phone or email
- Ovo will inquire about your complaint and try to resolve it right away, if possible.
- If the issue is more complex and the complaint needs to be escalated, Ovo will perform an additional assessment of your complaint and begin their investigation.
- Finally, they will provide you with a response and their proposed solution.
- Additionally, you can take your complaint to the Energy Ombudsman if your complaint is not resolved to your satisfaction, or if it has taken longer than 8 weeks to hear back from Ovo energy.
Ovo Energy Billing & Payment
Ovo Energy provides various options for paying your bills, allowing you to choose the method that suits you best. Below is a list of all the easy and convenient ways that Ovo allows you to pay your energy bill:
- Direct Debit Payment: Simplify your budgeting with automatic payments through Direct Debit.
- Online Payment of Energy Bills: Easily manage your energy bill payments by accessing your online account.
- Payment via Cheque for Energy Bills: Send your cheque payable to OVO Energy Ltd to: OVO Energy Services, PO Box 7629, EDM House, Village Way, Bilston, WV14 4DH.
- Bank Transfer for Energy Bill Payment: You can also make a payment by transferring funds from your bank account to ours. Our bank account number is 83683249, and the sort code is 20-00-00.
Additionally, OVO offers the convenience of Bill Smoothing. This feature allows you to estimate your energy bills, and we will charge you the same amount each month. By considering factors such as household size, past energy usage, and other variables, Ovo calculates your annual usage and divides it into equal monthly payments. If you have paid more than your actual usage, the excess amount will be credited to your account for the next billing cycle. VO rewards customers who maintain a credit balance.
If you have any inquiries regarding payment methods or your energy bills, feel free to contact Ovo Energy for further assistance.
Cancel Ovo Energy
Upon deciding to switch from OVO Energy to a new supplier in Australia, you won't need to directly inform OVO. Once you've completed the sign-up process with your new energy provider, they will notify OVO and provide your opening meter reading. Using this reading, OVO will reconcile your account balance to determine if there are any outstanding payments or refunds owed.
Cancelling Ovo Energy and signing up with a new provider is a fairly simple process that involves multiple stpes. First, you have to sign up with the new supplier and ensure that any outstanding payments are settled. Then, you have a 14-day cooling-off period during which you can reconsider your decision without incurring exit fees. Your new supplier will then contact OVO to initiate the switch and request meter readings, which should be provided within a 10-day window surrounding the switch date. Once validated, these readings will be used to generate final statements and close your OVO account. Please note that this process may take up to 6 weeks. Any remaining credit will be refunded within 10 working days via Direct Debit cancellation or by cheque for non-Direct Debit customers.
Ovo Energy Contact FAQ
Is OVO Energy an Australian Company?
Ovo Energy is not an Australian company. OVO Energy is a large energy retailer in the United Kingdom, with a small branch in Australia. OVO Energy sells electricity to over 6000 homes in New South Wales, Victoria, Queensland and South Australia.
How Do I Contact Ovo Energy?
You can contact OVO Energy by phone, email, or live chat.
The contact number for OVO Energy Australia is: 1300 937 686
OVO also has 2 email addresses:
OVO also has a help section on its website where customers can request assistance with certain topics and other OVO Energy customers can assist you.
Does Ovo Energy Have an App?
The Ovo Energy app is a great way to access most of Ovo’s help features and manage other aspects of your energy contract.
This is very handy because with the Ovo Energy app you have access to managing your account 24/7 without the need to contact Ovo Energy. Of course, you can still Contact Ovo energy through the app if you need to. To enjoy all the features the app provides you need to first set up an online account and get your Ovo Energy login details.
You can download the Ovo Energy app on Google Play & on the Apple Store. The app has excellent reviews and few technical issues.
Click below to find a better deal for your home!