Customer service
1300 937 686General enquiries, billing, moving house and meter installation.
Customer service & contact
Customer service & contact
OVO Energy contact number & details
You can contact OVO Energy by calling its customer service team on 1300 937 686. Prefer another way? Below we cover every OVO contact channel, from email and live chat to the MyOVO login, the app, complaints and emergencies.
1300 937 686 general line
Email & live chat
MyOVO login & app
Forum & social
In a hurry
OVO Energy phone number and email
OVO's biggest customer base is in the UK, so do not mix up the UK contact details with the Australian ones. Below are the contact details for Australian customers.
OVO Energy head office
120 Spencer St, Melbourne VIC 3000. Open Monday to Friday from 8:30am to 5:30pm. OVO is 100% paperless, but you can still send a letter if you prefer.
Online channels
Contact OVO Energy online
As a green, paperless retailer, OVO handles most contact online. With your MyOVO login you also get more options inside your account.
Live chat
OVO live chat is available to residential customers. Head to the OVO Energy website and click the green chat icon at the bottom right of your screen for standard enquiries such as customer service, moving house, billing or meter installation.
OVO Forum
The OVO Energy Forum is a great alternative to the contact page. Ask the community, suggest a feature, join the newbies group for energy-saving tips, or get help with your account from other customers.
Social media
Reach OVO on Facebook, X (Twitter) and LinkedIn. With a small Australian following, you can often get personal assistance and learn the latest news. Avoid sharing sensitive account details over public channels.
MyOVO login & the OVO app
A MyOVO account lets you manage most account activities online 24/7 using your OVO login details. The OVO app, available on Google Play and the Apple Store, does the same on the go and is the easiest way to submit a self-read of your meter. Here is some of what you can do.
- See how your switch from your old provider is progressing
- Submit meter readings, or sign up for a free smart meter
- View past statements and track your energy usage
- Manage your direct debit and update your details
- Organise a service relocation if you are moving house
Emergencies
OVO emergency contact & power outages
Although OVO sells you electricity, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's emergency number on your latest energy bill or by searching your postcode online.
Serious danger to life or property
Emergency services
000No power, line disconnected by mistake or meter issues
Call OVO Energy
1300 937 686Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately.
Complaints
How to make a complaint to OVO
OVO is open to feedback and follows a simple, staged complaints process.
01
Contact OVO
Raise your complaint by phone on 1300 937 686 or by email at [email protected] with the details. A customer service team member aims to be in touch within 48 hours.
02
OVO investigates
OVO tries to resolve your complaint right away. If it is more complex, OVO assesses it further, begins an investigation and proposes a solution.
03
Energy Ombudsman
If your complaint is not resolved to your satisfaction, or has taken longer than 8 weeks, you can escalate it free of charge to the Energy Ombudsman in your state.
Common questions
A Selectra expert answers your most common OVO Energy contact questions
OVO Energy is not an Australian company. It is a large energy retailer in the United Kingdom, with a smaller branch in Australia. In Australia, OVO sells electricity to homes in New South Wales, Victoria, Queensland and South Australia.
You can contact OVO Energy by phone, email or live chat. The contact number for OVO Energy Australia is 1300 937 686, and the two email addresses are [email protected] and [email protected]. OVO also has a help section on its website where you can request assistance.
Yes. The OVO Energy app lets you manage your account 24/7 without needing to call, and you can still contact OVO through the app if you need to. Download it on Google Play or the Apple Store. To use all the features you first need to set up an online account and get your OVO login details.
There are no exit fees with OVO, so you can leave at any time. If you are switching, simply sign up with your new retailer and they will arrange the transfer and request meter readings, then OVO closes your account. The process can take up to six weeks. Any remaining credit is refunded within 10 working days.
Set up your MyOVO account when you first sign up. To register later, go to the OVO account activation page, provide your email, then create a password within 30 minutes from the link OVO emails you. If you have more than one OVO account, you may also need your account number, found on your welcome letter and at the top of your bills.
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