Customer service
1300 933 039General enquiries & new accounts
Customer service & contact
Customer service & contact
Electricity in a Box contact
The Electricity in a Box contact number is 1300 933 039, open Monday to Friday 9am–5pm (AEST). Below are all the ways to get in touch — phone, email, hardship support and postal address.
1300 933 039 · customer service
Hardship support line
Email any time
Bondi Junction NSW
The numbers
Electricity in a Box contact numbers
Tap any number to call. The team is available Monday to Friday during business hours.
Hardship support
(02) 9113 0401Payment difficulty assistance
All contact numbers
Search the contact directory
Type what you need (for example "hardship" or "billing") to filter the list.
Customer service
1300 933 039Billing, plan information, moving house, general help and new account setup. Mon–Fri 9am–5pm (AEST).
Hardship support
(02) 9113 0401Dedicated line for customers having difficulty paying their bills. Mon–Fri business hours.
No number matches that search. Try a broader term, or call customer service on 1300 933 039.
Hours shown are a guide and can change; check electricityinabox.com.au for the latest.
In writing
Email, post & opening hours
If you prefer not to call, you can email any time or write to the Bondi Junction office.
Customer service email
[email protected]Mailing address
Level 1, 9 Bronte Road
Bondi Junction NSW 2022
Opening hours
Monday to Friday
9:00am – 5:00pm (AEST)
Emergencies
Outages & emergencies
Electricity in a Box sells you power but does not run the network. For a fault or outage, contact your energy distributor — find the number on your latest bill.
Serious danger to life or property
Emergency services
000Power outage or a minor electrical fault
Your energy distributor
See your billEmergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately.
Common questions
A Selectra expert answers your most common Electricity in a Box contact questions
The customer service number is 1300 933 039, open Monday to Friday 9am–5pm (AEST). Use it for billing, plan information, moving house, general assistance and new account setup.
If you are struggling to pay your bills, call the dedicated hardship support line on (02) 9113 0401 during business hours. The team can discuss payment extensions, flexible arrangements and other support options.
Contact customer service by phone on 1300 933 039 or email [email protected] at least three business days before your move so your electricity is connected on time. The team will help you choose a plan and set up your account.
Electricity in a Box sells you power but does not run the network. For a power outage or fault, contact your energy distributor — find the number on your bill. For serious danger to life or property, call 000 immediately.
You can pay by fee-free credit card online through the customer portal, or by phone on 1300 933 039. There are no extra fees for using a particular payment method on the Home Anytime plan.
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