Electricity in a Box Contact Information
Need to contact Electricity in a Box? Whether you’re an existing electricity customer or thinking of switching providers, this guide includes all the Electricity in a Box contact details—phone numbers, email, hardship support, and Selectra switching help. Below you’ll find detailed contact information, customer support hours, and how Selectra can help if you want to compare energy plans and switch providers with ease.
What Is Electricity in a Box?
Electricity in a Box is a Sydney-based energy retailer that operates under a white-label model. This means it delivers backend energy services—including billing systems, customer service, and plan management—to partners who offer electricity plans under their own brands. At the same time, the company also serves direct residential and small business customers under the Electricity in a Box name.
As a technology-focused energy provider, Electricity in a Box aims to simplify the retail electricity experience with transparent pricing and responsive local support. Their head office is located in Bondi Junction, NSW, and they are committed to offering flexible support for everyday electricity needs and long-term account management.
Electricity in a Box Contact Details
You can get in touch with Electricity in a Box by phone, email, or mail. Their customer service team is available during business hours throughout the workweek. Below is a summary of their main contact information for general support, hardship assistance, and account-related enquiries.
| Contact Method | Details |
|---|---|
| Customer Service Phone | 1300 933 039 |
| Email (General Enquiries) | [email protected] |
| Hardship Support Line | (02) 9113 0401 |
| Operating Hours | Mon–Fri: 9:00am – 5:00pm (AEST) |
| Mailing Address | Level 1, 9 Bronte Road, Bondi Junction NSW 2022 |
Financial Hardship Support
If you're experiencing difficulty paying your electricity bills, Electricity in a Box offers hardship assistance through a dedicated support line. Their hardship team can work with you to establish affordable payment arrangements, provide billing extensions, and discuss flexible solutions based on your financial situation.
To speak with someone about financial hardship or support options, call (02) 9113 0401 during business hours. This line is managed by trained staff familiar with energy hardship programs in Australia.
Help for New Customers or Moving House
If you’re moving into a new property and need electricity connected, or you're interested in signing up with Electricity in a Box for the first time, you can contact the general enquiries line at 1300 933 039 or email [email protected].
Make sure to contact them at least three business days before your move-in date to avoid delays in electricity connection. Their support team can guide you through available plans and make sure your new home is connected on time.
Business Energy Customers
Electricity in a Box also partners with commercial brands and small businesses to deliver energy services. If you manage a business account or are interested in a white-label energy partnership, you can use the same contact details to speak to the team about billing, technical integration, or new service agreements.
Frequently Asked Questions - Electricity in a Box Contact & Support
What is Electricity in a Box?
Electricity in a Box is a Sydney-based energy retailer that provides backend energy services and direct residential and business electricity plans. They focus on technology-enabled, transparent, and local customer support for both retail and white-label partners.
How do I contact Electricity in a Box for customer support?
- Customer Service Phone: 1300 933 039
- Email (General): [email protected]
- Mailing Address: Level 1, 9 Bronte Road, Bondi Junction NSW 2022
- Support Hours: Mon–Fri, 9:00am–5:00pm (AEST)
Contact for billing, plan information, service moves, general assistance, or new account setup.
How do I get financial hardship support from Electricity in a Box?
If you're struggling to pay bills, call the dedicated hardship support line at (02) 9113 0401 (Mon–Fri, business hours). The team can discuss payment extensions, flexible arrangements, and other support options.
How do I move house or start as a new Electricity in a Box customer?
Contact customer service (phone or email) at least three business days before your move for a smooth connection. The support team will help you choose a plan and set up your electricity in time for your move-in date.
Does Electricity in a Box work with businesses and commercial brands?
Yes. Business owners and white-label partners can contact the same support lines to discuss billing, technical integration, or partnership opportunities for commercial energy accounts.
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