General enquiries
13 14 04Customer service · Mon–Fri 9am–6pm Sydney time
Customer service & contact
Customer service & contact
Ampol Energy contact numbers
The main Ampol Energy contact number is 13 14 04, open Monday to Friday 9am to 6pm Sydney time. Below we break down customer service, emergency assistance, translation services, email and post. Note that Ampol Energy's customers are now with AGL following the July 2025 acquisition.
13 14 04 · main line
Faults: option 1
Translation services
Now part of AGL
All Ampol contact numbers
Search the Ampol phone directory
Ampol routes most queries through 13 14 04 with menu options. Type what you need (e.g. "emergency", "translation", "marketing") to filter the list.
General enquiries
13 14 04Customer service for accounts, billing and general support. Mon–Fri 9am–6pm Sydney time.
Emergency assistance
13 14 04Energy faults or outages — call and select option 1, or contact your distributor. Urgent support available 24/7.
Translation services
13 14 04Request interpreter assistance in a language other than English. Mon–Fri 9am–6pm Sydney time.
No contact list requests
13 14 04Ask to be added to the marketing no-contact list. Stays valid for two years.
No Ampol number matches that search. Try a broader term, or call the main line on 13 14 04.
Prefer email? Reach Ampol at [email protected] for general enquiries, or [email protected] for complaints. The charge for these calls is no more than a local call.
Emergencies
Ampol emergency support & power outages
For energy faults or outages, call 13 14 04 and select option 1. For a network outage it is your energy distributor who connects your home and fixes faults — find their number on your latest energy bill.
Medical or life-threatening emergency
Emergency services
000Energy fault, power loss or no hot water
Ampol assistance (option 1)
13 14 04Network power outage
Your energy distributor
See your billEmergency number. For a medical or life-threatening emergency, call the emergency services on 000 immediately. Power-outage faults are handled by your distributor, not by your energy retailer.
Other ways to reach Ampol
Translation, post & marketing preferences
Beyond the phone, Ampol Energy supports interpreter services, written correspondence and a marketing opt-out.
Translation services
If you need help in a language other than English, Ampol offers interpreter services. Call 13 14 04 during business hours to arrange it.
Contact by post
Ampol Energy
Level 44, 360 Elizabeth Street
Melbourne VIC 3000
Opt out of marketing
Prefer not to receive marketing? Ask to join Ampol's no-contact list by calling 13 14 04 or emailing [email protected]. The request stays valid for two years.
Common questions
A Selectra expert answers your most common Ampol Energy contact questions
The primary phone number for Ampol Energy customer support is 13 14 04, available Monday to Friday, 9am to 6pm Sydney time. You can also email [email protected].
For urgent energy faults or outages, call 13 14 04 and select option 1, or contact your local network distributor. For life-threatening emergencies, dial 000 immediately.
Email [email protected] for general enquiries or [email protected] for complaints. Postal correspondence goes to Ampol Energy, Level 44, 360 Elizabeth Street, Melbourne VIC 3000.
Yes. Ampol Energy provides interpreter services on request. Call customer service on 13 14 04 during business hours to arrange assistance in a language other than English.
Ask to be added to Ampol's "no contact list" by calling 13 14 04 or emailing [email protected]. The request stays valid for two years, after which you need to renew it. See the do-not-call register for more.
Ampol Energy's residential electricity customers were acquired by AGL on 1 July 2025. Existing accounts were migrated to AGL's platforms with no immediate change to prices or contract terms. See our Ampol Energy overview for the full story.
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