Ampol Energy Contact, Customer Service & Support Australia 2025
Ampol Energy is a trusted Australian energy provider, offering competitive plans for households and businesses across the country. With their comprehensive customer support system and a commitment to excellent service, they are a reliable option for anyone seeking flexible energy solutions. If you’re looking to get in touch with Ampol Energy for inquiries, support, or account-related services. Here's how you can get in touch, along with the key information you need for managing your account, reporting faults, or receiving emergency support.
Who is Ampol Energy?
Ampol Energy is a leading Australian energy retailer, offering a range of electricity and gas services to households and businesses across the country. As part of the Ampol Group, a well-known name in the fuel industry, Ampol Energy leverages its long-standing reputation for customer service and reliability to provide affordable energy solutions.
Ampol Energy's unique selling point is its competitive pricing and flexible plans, making it an attractive choice for customers looking for value. With a focus on sustainability, Ampol Energy is committed to reducing its environmental impact and promoting renewable energy sources, all while maintaining excellent customer support. They offer a variety of payment options, including flexible billing solutions, and are known for providing great value through their straightforward pricing model.
If you’re interested in joining Ampol Energy or need help finding the right plan for you, Selectra’s energy experts are here to assist. We can help you compare plans, answer questions, and guide you through the sign-up process.
⚡ Comparing Energy Plans: Finding the cheapest energy plan can save you hundreds of dollars a year. Compare providers based on usage rates, supply charges, and discounts using Selectra's Website. Click below to get the best deal for your home—savings are only one click away!
Ampol Energy Contact Numbers
Below are the key contact details for getting in touch with Ampol Energy for customer service, emergencies, and other inquiries:
| Service | Contact Information | Operating Hours |
|---|---|---|
| Sign up or Switch with Selectra | 1300 560 964 | Monday to Friday: 9am - 7pm |
| General Enquiries | Phone: 13 14 04 Email: [email protected] | Monday to Friday: 9am - 6pm (Sydney Time) |
| Emergency Assistance | Phone: 13 14 04, Option 1 (or contact your distributor) | 24/7 (for urgent emergencies) |
| Translation Services | Phone: 13 14 04 (request interpreter assistance) | Monday to Friday: 9am - 6pm (Sydney Time) |
| Postal Address | Ampol Energy Level 44/360 Elizabeth St, Melbourne VIC 3000 | N/A |
| No Contact List Requests | Phone: 13 14 04 Email: [email protected] | Monday to Friday: 9am - 6pm (Sydney Time) |
If you need to contact Ampol Energy for general inquiries, customer service, or support, you can reach their customer service team using the following details:
General Enquiries
Phone: 13 14 04 (Monday to Friday, 9am–6pm Sydney time)
Email: [email protected]
Emergency Assistance
If you experience an energy fault or outage, contact Ampol Energy at 13 14 04 and select option 1, or contact your local distributor. For more details on your local distributor’s contact information, please visit their website. The charge for a call to each of these numbers is no more than the cost of a local call.
Translation Services
Ampol Energy is committed to supporting customers from diverse backgrounds. If you need assistance in a language other than English, Ampol Energy offers interpreter services. You can request this service by calling their customer service team at 13 14 04 during business hours (Monday to Friday, 9am–6pm Sydney time).
Ampol Energy Emergency Support
In case of an emergency that requires immediate medical attention, please call 000. For energy faults or outages, Ampol Energy’s team is available for urgent support at 13 14 04, and you can select option 1 for faster assistance.
If you experience any issues such as power outages or lack of hot water, Ampol Energy’s connections team is available Monday to Friday, 9am to 8pm, and on weekends (Saturday and Sunday) from 10am to 4pm to help resolve these issues.
Ampol Energy Contact via Post
If you need to send correspondence to Ampol Energy by post, use the following address:
Ampol Energy
Level 44/360 Elizabeth St
Melbourne VIC 3000
Opt-Out of Marketing Communications
If you prefer not to receive marketing communications from Ampol Energy, you can request to be added to their "no contact list." This list ensures that Ampol Energy will not market to you by mail or phone. To be added to this list, you can either call 13 14 04 or email [email protected]. You will remain on this list for two years, after which you will need to renew your request.
Sign Up with Selectra for Ampol Energy
If you’re considering switching to Ampol Energy or want to compare their energy plans with other providers, Selectra’s team of energy experts is here to help. You can contact Selectra for free, personalized assistance at 1300 560 964 during business hours (Monday to Friday, 10am–7pm). Let us guide you through the process and ensure you choose the best plan for your needs.
Ampol Energy provides a reliable and customer-friendly approach to energy services, offering competitive rates, flexible plans, and an emphasis on sustainability. With their commitment to excellent customer service and easy-to-access support options, Ampol Energy is a strong contender for anyone looking to manage their energy usage effectively. If you’re looking to make the switch to Ampol Energy or have questions about their services, Selectra is here to offer expert advice and help with your energy comparisons.
Frequently Asked Questions - Ampol Energy Contact
What is the main contact number for Ampol Energy?
The primary phone number for Ampol Energy customer support is 13 14 04, available Monday to Friday, 9am to 6pm Sydney time.
How do I contact Ampol Energy in case of an emergency?
For urgent emergencies, call 13 14 04 and select option 1, or contact your local network distributor. For life-threatening emergencies, dial 000 immediately.
What are the options for contacting Ampol Energy by email or post?
You can email Ampol Energy at [email protected] for general enquiries or [email protected] for complaints. Postal correspondence should be sent to Ampol Energy, Level 44, 360 Elizabeth St, Melbourne VIC 3000.
Does Ampol Energy offer translation services?
Yes, Ampol Energy provides translation services upon request. Contact customer service at 13 14 04 during business hours to arrange interpreter assistance.
How can I stop receiving marketing communications from Ampol Energy?
You can request to be added to Ampol Energy's no-contact marketing list by calling 13 14 04 or emailing [email protected]. The list remains in effect for two years.
What are Ampol Energy’s customer support hours?
Customer support is available Monday to Friday from 9am to 6pm Sydney time. Emergency assistance is available 24/7 by calling 13 14 04 and selecting option 1.
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