ActewAGL Customer Service: Phone Numbers, Email, and Login

ActewAGL is one of the biggest energy suppliers in the Australian Capital Territory, with its service covering both the ACT and parts of New South Wales. But what if you need to contact the provider? Whether you want to sign up for an ActewAGL plan, need technical assistance or need to pay a bill, let's break down how to proceed to get in touch with the supplier.

Phone numbers to contact ActewAGL

If you need to get in touch with ActewAGL sales or customer care, you can do so by calling 13 14 93 during the week, from 8 am to 6 pm. If you’re looking to subscribe to ActewAGL, or already have energy through ActewAGL and are moving house, this is the number you can call to assist you.

Best time to call ActewAGL customer service

ActewAGL customer service is available to call during the week between 8 am and 6 pm. Customers may experience a wait time when looking to speak to an operator if they call during peak hours. However, most calls to ActewAGL are taken in under 30 seconds.

ActewAGL contact number in case of emergency or power outage

In case of a life-threatening emergency, dial 000 emergency services

For non-life-threatening incidents, including power outage, disconnection, or the smell of gas, call your energy distributor which can be found on your energy bill. Customers who live in the ACT are served by Evoenergy, which can be called at 13 10 93. Customers in New South Wales will either be served by Endeavour Energy 13 10 03 or Essential Energy 13 20 80.

ActewAGL email and postal address

For customers who prefer not to phone customer service, ActewAGL is available by email and post.

Customers can email ActewAGL at and all snail mail can be addressed to:

GPO Box 366
Canberra ACT 2601

ActewAGL Energy Shop

The ActewAGL Energy Shop is available to customers interested in purchasing heating and cooling, hot water, and energy appliances in Canberra. The ActewAGL Energy Shop is located at 100 Gladstone Street, Fyshwick with opening hours weekdays from 8:30 am to 5:00 pm, and Saturdays 9 am to midday.

The ActewAGL Energy Shop provides services including:

  1. Hot water maintenance and repair
  2. Installation of electrical appliances
  3. Safety inspections

They also provide 24-hour emergency hot water repair. To contact the ActewAGL Energy Shop, customers can call 02 6280 0994.

How to contact ActewAGL to pay a bill

Customers looking to pay their ActewAGL bill have multiple options to do so including online, by phone, or mail.

How to pay an ActewAGL bill
Method How to Pay
Online (Via My Account) Sign in to your ActewAGL ePayPlus account
BPAY Contact your financial institution
BPAY Biller Code: 3038
Reference number available on your bill
Phone Call 1300 309 099
Available 24 hours
Mail Include cheque made payable to ActewAGL Retail and payment slip
Send to:
Locked Bag 465 GPO
Canberra ACT 2601
Australian Post ActewAGL Billpay Code: 3261
Pay in person at any Australian Post Office
Pay online
Call 13 18 16


ActewAGL ePayPlus

Through ePayPlus, customers can log into their ActewAGL account to manage all their energy needs. ePayPlus allows customers to pay their energy bills, update details, organize a move, view and manage their energy usage, request a payment extension, and view special offers. While ePayPlus has recently upgraded to a simpler platform, existing customers can continue to use their current account to log in.

How to contact ActewAGL to subscribe to an energy plan

To subscribe to a gas or electricity plan with ActewAGL, customers can sign-up online or over the phone. New ActewAGL can sign up online by selecting the plan they wish to sign-up for, and providing their personal identification.

Customers can also call 13 14 93 to sign up.

How to contact ActewAGL from overseas

ActewAGL doesn’t have a dedicated overseas phone number for customers abroad, however, customers can call ActewAGL distribution services at +612 6293 5749 and they will be transferred to the appropriate department. Customers abroad can also contact ActewAGL through their online form which may be a better way to contact ActewAGL abroad.

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