General enquiries
13 14 93Sales & service · Mon–Fri 8am–6pm
Customer service & contact
Customer service & contact
ActewAGL contact numbers
The main ActewAGL contact number is 13 14 93, open weekdays from 8am to 6pm for sales and service. Below we break down every way to reach ActewAGL: all of its phone numbers, offices, emergencies and how to pay, whatever your query.
13 14 93 · general line
Business 24/7
Solar · LPG · Billing
Overseas line
In a hurry
The ActewAGL numbers most people need
Tap any number to call. Most changes to your account can also be made online via My.ActewAGL.
Bill payment
1300 309 099Pay by card · 24/7
Solar Energy Hub
1300 938 691Solar plans & advice
Overseas
+61 2 5110 2511Call from anywhere · 24/7
All ActewAGL contact numbers
Search the full ActewAGL phone directory
ActewAGL has separate lines for business, LPG, solar, billing, outages and more. Type what you need (e.g. “solar”, “business”, “gas”, “outage”) to filter the list.
Calling from overseas
+61 2 5110 2511Reach ActewAGL customer service from anywhere in the world. Available 24/7.
Gas faults & emergencies
13 19 09Smell of gas, damage to gas infrastructure or supply interruptions, for all ActewAGL customers.
Electricity outages — ACT (Evoenergy)
13 10 93Power outages and electrical faults for ACT customers, via distributor Evoenergy.
Electricity outages — NSW (Essential Energy)
13 20 80Outages and emergencies in the Essential Energy distribution network.
Electricity outages — NSW (Endeavour Energy)
13 10 03Outages and emergencies in the Endeavour Energy distribution network.
No ActewAGL number matches that search. Try a broader term, or call the general line on 13 14 93.
Hours shown are a guide and can change; check actewagl.com.au for the latest. According to the AER, ActewAGL callers wait under three minutes on average.
For businesses
ActewAGL phone numbers for business
Commercial customers have a dedicated line open around the clock, alongside the general sales and solar teams.
Business support
1800 572 121Commercial & business customers
24 / 7
General sales
13 14 93New contracts & plan changes
Mon – Fri: 8am – 6pm
Solar Energy Hub
1300 938 691Solar plans & advice
24 / 7
Emergencies
ActewAGL emergency contact & power outages
ActewAGL sells you electricity and gas, but it is your distributor who connects your home and fixes outages. In the ACT this is Evoenergy; in NSW it is Essential Energy or Endeavour Energy. Find the right number on your latest energy bill.
Serious danger to life or property
Emergency services
000You smell gas or there is a gas fault
ActewAGL gas faults line
13 19 09Power outage or a minor electrical fault
Your distributor (Evoenergy in ACT)
See your billEmergency number. If there is a serious danger to life or property, call the emergency services on 000 immediately. For the smell of gas, call the ActewAGL gas faults line on 13 19 09.
Where ActewAGL operates
ActewAGL offices & addresses
ActewAGL operates from Canberra, with a walk-in Energy Bar and a dedicated SolarHub.
ActewAGL Energy Bar
40 Bunda St
Canberra City ACT 2601
Mon–Fri 9am–5pm (except public holidays)
SolarHub Smart Energy Hub
Unit 2/157 Flemington Road
Mitchell ACT 2911
Mon–Thu 9am–5pm, Fri 9am–4pm
Postal address
GPO Box 366
Canberra City ACT 2601
Paying your bill
ActewAGL payment & billing options
ActewAGL offers two direct-debit options plus several other ways to manage your energy bills.
EvenPay direct debit
The same amount is debited every fortnight or month, recalculated every six months so your payments stay close to your actual usage.
Full Pay direct debit
The full amount owing is debited on the due date. Solar PV users can choose Full Pay Solar, which refunds net credits to your account.
Online or My.ActewAGL
Pay directly through My.ActewAGL or the online bill payment form.
By phone
Pay by credit card 24/7 by calling 1300 309 099.
Australia Post
Pay in person at any Post Office, or online, using Post BillPay code 3261.
By post
Mail a cheque payable to ActewAGL Retail with your slip to Locked Bag 465, PO Canberra ACT 2601.
Complaints
How to make a complaint to ActewAGL
ActewAGL follows a staged complaints process, and you can escalate free of charge to the Ombudsman in your state if needed.
01
Contact ActewAGL
Raise your concern by phone on 13 14 93, or log in to My.ActewAGL and use the Contact Us section under the More tab. You can also complete the online website survey.
02
Internal review
If it is not resolved at first contact, ActewAGL will log your complaint, contact you directly and work through its internal complaints process.
03
Energy Ombudsman
If you remain dissatisfied, escalate free of charge to the Ombudsman in your jurisdiction: ACAT in the ACT, or the Energy & Water Ombudsman NSW (1800 246 545) in NSW.
Common questions
A Selectra expert answers your most common ActewAGL contact questions
The main ActewAGL contact number for general enquiries and customer service is 13 14 93, available Monday to Friday from 8am to 6pm. According to the AER, most callers wait under three minutes, and around 53% of calls are answered in 30 seconds or less.
Yes. Business support is available 24/7 on 1800 572 121, bill payment by card on 1300 309 099, and the Solar Smart Energy Hub on 1300 938 691. LPG orders and payments use 13 14 93. Use the searchable directory above to find the right line.
ActewAGL's head office and Energy Bar are at 40 Bunda Street, Canberra City ACT 2601, and the SolarHub Smart Energy Hub is at Unit 2/157 Flemington Road, Mitchell. Post goes to GPO Box 366, Canberra City ACT 2601, and bill payments by cheque to Locked Bag 465, PO Canberra ACT 2601.
Through My.ActewAGL you can pay or set up direct debit, request payment extensions, update your details, arrange a move, view and manage your usage and plans, and transfer credit between accounts. To register you need your account number, last name and date of birth.
Call 000 for any danger to life or property. For gas faults or the smell of gas, call 13 19 09. For an electricity outage, contact your distributor: Evoenergy (13 10 93) in the ACT, or Essential Energy (13 20 80) or Endeavour Energy (13 10 03) in NSW.
To sign up, choose a plan online through My.ActewAGL and provide your identification, or call 13 14 93. To cancel, call the same number (Mon–Fri 8am–6pm) or request cancellation in My.ActewAGL. Have your account number, name and address handy, and note any unpaid invoices remain payable.
Submit feedback through My.ActewAGL or the online website survey, or nominate outstanding staff via the Shooting Stars program. If you remain dissatisfied after the complaints process, escalate to ACAT in the ACT or the Energy & Water Ombudsman NSW (1800 246 545) in NSW.
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