Customer service
1300 426 594Billing, moving & general enquiries
Customer service & contact
Customer service & contact
1st Energy contact numbers
The general 1st Energy contact number is 1300 426 594. Whether you are joining 1st Energy, paying a bill or speaking to customer service, here is how to get in touch quickly, with every phone number, email and address you may need.
1300 426 594 · service
Mon–Fri 8:30am–6pm
TIS & TTY support
Outage lines by state
In a hurry
The 1st Energy numbers most people need
Tap any number to call. The customer service team is open weekdays from 8:30am to 6pm AEST.
Switch or sign up
1300 560 964Compare plans · Mon–Fri 10am–7pm
Language assistance
13 14 50TIS National interpreter service
Hearing impaired
133 677National Relay Service (TTY)
All 1st Energy contacts
Search the 1st Energy contact directory
Type what you need (for example "billing", "sign up", "overseas" or "interpreter") to filter the list.
Customer service & general enquiries
1300 426 594Billing queries, moving house, account help and payments. Mon–Fri 8:30am–6pm AEST.
Language assistance (TIS)
13 14 50Translating and Interpreting Service. Mention 1st Energy when you call.
National Relay Service (TTY)
133 677Support for customers who are deaf or have hearing or speech impairments.
Outages & emergencies
See your billFor outages, gas leaks or faults, contact your energy distributor (number on your bill). Available 24/7.
No 1st Energy contact matches that search. Try a broader term, or call the general line on 1300 426 594.
Email 1st Energy at [email protected] or [email protected]. Hours shown are a guide and can change; check 1stenergy.com.au for the latest.
Emergencies
1st Energy power outages & emergencies
Although 1st Energy sells you electricity, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's emergency number on your latest energy bill, or use the state guide below.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage, gas leak or a network fault
Your energy distributor
See your billBilling, moving or account help
1st Energy customer service
1300 426 594Distributor emergency numbers by state
NSW
Ausgrid 13 13 88 · Essential Energy 13 20 80 · Endeavour Energy 13 10 03
VIC
Powercor, AusNet, Jemena, CitiPower 13 24 12
QLD
Energex 13 62 62 · Ergon 13 22 96
TAS
TasNetworks 13 20 31
SA
SA Power Networks 13 13 66
Gas
1800 GAS LEAK (1800 427 532)
Emergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately. For gas leaks you can also call 1800 GAS LEAK on 1800 427 532.
Online & in writing
MyAccount, email & postal address
Manage your account online, email the team, or write to 1st Energy by post.
1st Energy MyAccount
- Pay bills & set up direct debit: View and pay your bills and manage direct debit in one place.
- Monitor your energy usage: Keep track of your electricity use and stay on top of your account.
- Update your details: Keep your contact and billing information current.
- Request move-ins or move-outs: Arrange your move with just a few clicks.
You can also use the online contact form on the 1st Energy website.
Postal address
1st Energy
Level 10, 50 Market Street
Melbourne VIC 3000
Payments by mail:
PO Box 1045
Hampton North VIC 3188
Complaints
How to make a complaint to 1st Energy
1st Energy encourages feedback and follows a simple, staged complaints process.
01
Contact 1st Energy
Raise your complaint by phone on 1300 426 594, by email at [email protected], or through the online contact form. 1st Energy is committed to resolving complaints fairly.
02
Ask to escalate
If your complaint is not resolved at first contact, ask the team to escalate it internally for further review.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy Ombudsman for your state (see the numbers above).
NSW & SA
EWON
1800 246 545VIC
EWOV
1800 500 509QLD
EWOQ
1800 662 837TAS
Ombudsman Tasmania
1800 001 170Common questions
A Selectra expert answers your most common 1st Energy contact questions
The general 1st Energy customer service number for billing, moving and account help is 1300 426 594. The team is available Monday to Friday from 8:30am to 6pm AEST, and is closed on weekends and public holidays. To compare plans or sign up, call 1300 560 964 (Mon to Fri 10am to 7pm).
Customer service is available by phone on 1300 426 594, by email at [email protected], and via the online contact form. TIS (13 14 50) and TTY (133 677) services are available for assistance.
1st Energy customers can manage billing, account details, payments and service moves online via the MyAccount portal. Register or log in on the 1st Energy login page.
Payments can be made online through MyAccount, by direct debit, BPAY, phone, cheque, or at Australia Post. 1st Energy charges no processing fees on card payments.
For a power outage, gas leak or network fault, contact your local energy distributor directly. Emergency numbers vary by network and are listed on your energy bill, and shown by state in the directory above. For serious danger to life or property, call 000 immediately.
Feedback can be given by phone, email or online form. If your complaint is not resolved to your satisfaction, escalate it to the energy ombudsman for your state: EWON (NSW & SA) on 1800 246 545, EWOV (VIC) on 1800 500 509, EWOQ (QLD) on 1800 662 837, or Ombudsman Tasmania on 1800 001 170.
Sign up online at 1stenergy.com.au/plans or call 1300 560 964 for help choosing a plan. Switching is straightforward with no disconnection. To cancel, call 1300 426 594 or submit a request via MyAccount with your account details; a final bill will be issued for any outstanding charges.
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