1st Energy Contact | Call 1st Energy at 1300 560 964
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1st Energy is a growing electricity retailer in Australia, offering energy plans across New South Wales, Victoria, Queensland, Tasmania and South Australia. Whether you're looking to join 1st Energy, pay a bill, or speak to customer service, here’s how you can contact 1st Energy quickly and easily.
Who is 1st Energy?
1st Energy is a growing Australian electricity retailer that supplies power to residential and business customers across New South Wales, Victoria, Queensland, Tasmania, and South Australia. Launched to bring more competition to the energy market, 1st Energy focuses on customer service, simplicity, and affordable pricing. They offer flexible electricity plans with no lock-in contracts, competitive rates, and online account management through the MyAccount portal.
As one of the few independent retailers not owned by a major energy generator, 1st Energy provides a fresh alternative for customers looking for straightforward billing and personalized service. Whether you're moving house, reviewing your current energy deal, or searching for better rates, 1st Energy aims to make the process hassle-free.
1st Energy is Among the Cheapest Energy Providers in Australia!
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1st Energy is Among the Cheapest Energy Providers in Australia!
Sign Up or Switch to 1st Energy Today!
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1st Energy Contact Information
Below is a quick summary of how to reach 1st Energy for everything from general support and billing queries to account cancellations and emergency assistance. Their customer service team is available during business hours, with multiple ways to get in touch including phone, email, and online forms.
Contact 1st Energy
| Service | Phone Number |
|---|---|
| Switch or Sign up for 1st Energy | 1300 560 964 |
| Customer Service & General Enquiries | 1300 426 594 |
| Language Assistance (TIS) | 13 14 50 |
| Hearing Impaired (TTY Service) | 133 677 |
Contact Hours
Monday to Friday – 8:30am to 6:00pm AEST
Closed on weekends and public holidays
1st Energy Postal Address
1st Energy
Level 10, 50 Market Street
Melbourne, VIC 3000
1st Energy Contact Numbers by Department
| Department / Query | Phone Number | Availability |
|---|---|---|
| Compare Energy Plans with Selectra | 1300 560 964 | Mon–Fri: 10am – 7pm |
| General Enquiries / Billing / Moving | 1300 426 594 | Mon–Fri: 8:30am – 6:00pm |
| Overseas Enquiries | +61 3 8379 4320 | Mon–Fri: 8:30am – 6:00pm |
| National Relay Service (TTY) | 133 677 | Mon–Fri: 8:30am – 6:00pm |
| Language Assistance | 13 14 50 | Mon–Fri: 8:30am – 6:00pm |
| Outages & Emergencies | Refer to bill for distributor contact | 24/7 |
1st Energy My Account & Login
1st Energy customers can manage their electricity account online using the MyAccount portal. This platform allows you to pay bills, set up direct debit, update contact details, monitor energy usage, and request move-ins or move-outs with just a few clicks.
To get started, visit the 1st Energy Login Page to register or log in to your account.
1st Energy Bill Payment Options
- 1st Energy Bill Payment Methods
- Pay online through MyAccount
- Set up direct debit
- Use BPAY (details on your bill)
- Call 1300 426 594 to pay by card
- Mail a cheque with remittance slip
1st Energy Power Outage & Emergencies
If there’s a life-threatening emergency, call 000 immediately.
For outages, gas leaks, or faults, contact your energy distributor. This information can be found on your electricity bill. Here's a general guide by state:
- State-Based Energy Distributors
- NSW – Ausgrid (13 13 88), Essential Energy (13 20 80), Endeavour Energy (13 10 03)
- VIC – Powercor, AusNet, Jemena, CitiPower (13 24 12)
- QLD – Energex (13 62 62), Ergon (13 22 96)
- TAS – TasNetworks (13 20 31)
- SA – SA Power Networks (13 13 66)
- Gas – Call 1800 GAS LEAK (1800 427 532)
Feedback & Complaints
1st Energy encourages customer feedback and is committed to resolving complaints fairly. You can:
- How to Lodge Feedback
- Call 1300 426 594
- Email: [email protected]
- Use the online contact form via their website
If your complaint isn’t resolved to your satisfaction, you can escalate it to your local energy ombudsman:
- Energy Ombudsman Contacts
- NSW & SA – EWON: 1800 246 545
- VIC – EWOV: 1800 500 509
- QLD – EWOQ: 1800 662 837
- TAS – Ombudsman Tasmania: 1800 001 170
Sign Up to 1st Energy
If you're ready to join 1st Energy, you can sign up online at 1stenergy.com.au/plans or get help choosing a plan by calling 1300 560 964 (Monday to Friday, 10am – 7pm).
Cancel Your 1st Energy Account
To cancel your 1st Energy electricity plan, call 1300 426 594 during business hours or submit your request via the MyAccount portal. You’ll need your account number and personal details on hand. A final bill will be issued for any outstanding charges.
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