Contact Telstra | Call Telstra Contact Number at 13 22 00
The general Telstra contact number is 13 22 00. Looking for additional Telstra contact information? In this guide, we cover all the different methods for contacting Telstra Australia. Whether you're an existing Telstra customer, or simply interested in getting in touch to receive more info about their mobile, broadband, or entertainment services, read on to find the best Telstra contact method for your query.
Overview of Telstra Contact Information
Contact Telstra
Below is a brief overview of the main ways to get in touch with Telstra customer service
Main Telstra Contact Numbers
- Residential Customer Service & Technical Support - 13 22 00
- Business Customer Service - 13 29 99
Telstra Email Address
Telstra Contact Hours
- Monday to Sunday from 7am - 11pm
Telstra Platinim 24/7 Support
- 13 75 87
Telstra Postal Address
-
Telstra Group Ltd
Locked Bag 6507
Sydney, NSW 2011
Telstra Complaints
-
Telstra Complaints
Locked Bag 20026
Melbourne VIC 3001
Telstra Contact by Department | Telstra Phone Number | Telstra Contact Hours |
|---|---|---|
Compare Telecom Plans | Mon - Fri: 10am - 7pm | |
| Main Telstra Number | 13 22 00 | 7 days a week: 7am - 11pm AEST |
| Telstra Tech Support Number | 13 22 00 | 7 days a week: 7am - 11pm AEST |
| Telstra Faults Number | 13 22 00 | 24/7 |
| Telstra Number for Multilingual Services | 1800 241 600 | Open 24/7 |
| Telstra 24/7 Platinum Tech Support | 13 75 87 | Open 24/7 |
| Business Concierge Tesltra Tech Support | 13 29 99 | Open 24/7 |
| Telstra Number for Financial Hardship | 1800 531 951 | Monday to Friday: 8:30am - 7pm |
| Telstra Overseas Number | From Telstra Mobile: +61 439 12 5109 Asia: +852 2827 0066 Americas: +1 877 835 7872 EMEA: +44 20 7965 0000 Australia: +61 2 8202 5134 | Monday to Friday: 8:30am - 7pm |
| Send a message to Telstra | Message Telstra | Open 24/7 |
Telstra Contact Number: Support & Customer Service
Telstra Australia now offers one phone number for most of their customers’ needs. Since 2021, all Telstra calls are free to local numbers, national numbers, and mobile phones.
To speak to a customer service representative, you can call Telstra at 13 22 00 between 7am and 11pm AEST, Monday to Friday.
The 13 22 00 Tesltra contact number can be used for:
- General Questions
- Telstra Billing Enquiries
- Help with My Account, billing, and payments
- Telstra Tech support
- Telstra Faults
- Help to choose a Telstra phone, internet or mobile plan, bundles or an entertainment plan
- Lodging a complaint or giving feedback
If you need interpretation services, Telstra customer service also offers multilingual support. For free translation and interpretation, call 1800 241 600.
Contact Telstra Live Chat
A Telstra live chat feature is available through the company's website which allows you to message with a live person and receive help with the following:
- Accounts, billing, and payment help
- Telstra plans and services, including NBN & mobile phones
- Tech support
- Complaints & compliments
There are different live chat options for different types of Telstra customers. Below are the hours for all the types of Telstra live chat support:
- The Telstra Call Centre: Open 7 days a week from 7am - 11pm AEST.
- Telstra Customer Support: Via chat is open 24/7.
- Telstra Business Concierge Tech Support: Open 24/7.
- Telstra Platinum: Open 24/7.
- The Telstra Financial Hardship Team: Open Monday to Friday, 8:30am - 7pm AEST.
Just like on the website, the online account and My Telstra app support live chat messaging, allowing you to contact Telstra 24/7.
With in-app messaging, you can contact the company whenever you please, and Telstra customer service will get back to you as soon as possible. Unlike other providers' live chat features, you can leave the messaging page and wait for a response without exiting the live chat. This allows you to pick up where you left off when a customer service agent responds during business hours.
Telstra Faults You may be able to resolve Telstra Faults on your own by consulting the Tesltra Outages page. If not you can call the Telstra Faults main line at: 13 29 99.
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My Telstra Account
The Tesltra My Account, otherwise known as MyTelstra, is the name of the company's online account management service which is available 24/7 at my.telstra.com.au.
With the My Telstra Account, you can view and pay your bills, activate and recharge your prepaid services, track your orders, sign up for new services such as Telstra TV, and notify them that you are moving house. Below we detail several features relating to the online account.
You can access MyTelstra online from your computer, or you can use the MyTelstra app. You will be prompted to enter your Telstra user ID. You will need to sign up for a MyTelstra if you don't have one yet.
My Telstra App
The My Telstra app is an extension of your online account that is available through your smartphone. The app makes it easy to manage your account on the go.
With the My Telstra App, customers can:
- Manage their account information, view and pay bills, check data usage, and recharge prepaid phone plans
- Get troubleshooting and tech help, track orders, and check for service interruptions
- Get in-app customer support via 24/7 Messaging
- Shop for Telstra products and get rewards
Download the My Telstra app
Telstra Webmail
If you have a Telstra webmail account, this can also can be accessed from either the Telstra webmail login page or via your My Account.
It’s important to note that to log in to your webmail account, you'll use your Telstra email address as the username, whereas signing in to your online Telstra My Account to view your billing history is done with your Telstra ID.
If you want to add Telstra webmail to your phone, Mac, or Windows, it will require a special setup process.
To set up your webmail on your mac, phone, tablet or computer, use the following information:
Incoming Telstra Webmail Details:
- Account type: IMAP (so your emails will update across all devices) or POP (for a specific device only)
- Incoming Server Address: imap.telstra.com
- Incoming Server Port: 993
- Encrypted Connection: SSL
Outgoing Telstra Webmail Details:
- Outgoing Server Address: smtp.telstra.com
- Outgoing Server Port: 465 (recommended) or 587
- SMTP Authentication: On
- Encrypted Connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Bigpond Webmail Login
Bigpond is now called Telstra Webmail! If you need to access your Bigpond account, you can now log in using Telstra Webmail.
Bigpond is no longer around! Telstra still owns the brand name Bigpond. However, the Bigpond brand was dissolved by Telstra in 2016 and was replaced by the Telstra Brand.
This left many people wondering...How do I My Telstra Bigpond email account?
If you still have a Bigpond email address, you can continue to use your Bigpond account like normal by logging in at bigpond.com.
To log in to your Bigpond email account, visit: signon.bigpond.com and simply enter your user username and your password like normal.
Keep in mind, that instead of your BigPond username you can also use your email address.
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Telstra 24/7 Platinum Tech Support
Telstra Platinum is the company's expert help for devices, home tech, and software available over the phone and online. Whether you need one-off support or you already have a Telstra Platinum subscription, you contact Telstra 24/7 for any tech support and help you might need either online or over the phone.
Telstra Contact Hours for Tech Support | Telstra Contact Method |
|---|---|
| Telstra Platinum Open 24/7 | 13 75 87 |
Telstra Email Address & Postal Address
If you need to make a visit in person, the Telstra head office is located at:
Telstra Head Office
Level 41
242 Exhibition Street
Melbourne VIC 3000
Australia
For written correspondence such as complaints, Telstra reviews or submitting written forms, you can contact Telstra via email or post at:
Telstra Email & Postal Address | |
|---|---|
📧 Telstra Email | Customer Service Email: |
✉️ Telstra Postal Address | Telstra Group Ltd |
If you would like to opt out of emails from Telstra, you can do so on their website. Simply fill out the unsubscribe instructions on the Telstra website and Telstra will update your details. All you have to do is update your marketing and communication preferences. The changes can take 30 days to be updated and will not affect email communication in regard to your plan or bills.
Telstra Business Contact
Telstra business customers have access to Telstra tech support via the Telstra business concierge service.
To contact Telstra tech support about a problem with your business connection, Call: 13 22 99
Telstra business customers can also get in touch with the business customer support team by calling 132 253 or emailing [email protected].
Telstra Pay My Bill
Telstra bill payments can be made online, over the phone, or using BPAY however it's recommended to set up a direct debit, so you can set and forget your billing and never miss a Telstra bill payment. For Telstra bill enquiries, call 13 22 00.
Below you can find all the ways to pay your Telstra bill.
Type of Payment | Telstra Contact Method |
|---|---|
| Online | Pay online immediately |
| Direct Debit | Set up direct debit online |
| BPAY | Call your financial institution and use Telstra Biller Code: 23796 |
| Over the phone | 13 22 00 |
| In-person | Available at any Telstra store or Australian Post Office |
Contact Telstra for Financial Hardship Support
If you’re experiencing financial hardship and are unable to pay your bill you can contact Telstra Australia for help with getting a payment extension, suspending a service, finding a cheaper mobile plan or cheaper broadband plan, or applying for government support and assistance. You can contact Telstra’s financial hardship team either through the in-app messaging service or by calling 1800 531 951.
Telstra Contact Hours | Telstra Contact Number |
|---|---|
| Telstra Financial Hardship Monday to Friday: 8:30am - 7pm | 1800 531 951 |
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Telstra Recharge
If you have a Telstra prepaid phone plan, you can recharge it any number of ways:
- On your My Telstra app or online account
- Call #100# using your Telstra prepaid phone
- Recharge online
- Redeem Telstra Plus points towards a recharge voucher
- Set up auto-recharge through the app
You can recharge your mobile plan using a MasterCard, Visa, or PayPal account, and you can check your current recharge balance via the online account or on the My Telstra app.
Telstra Activate Contact Number
To activate your Telstra SIM card, you can follow the simple steps outlined below:
- First, ensure that you have your new SIM card or replacement SIM card and your device ready
- Then, visit the Telstra activation page
- Follow the prompts to enter your details, including your SIM card number and personal information
- Once completed, insert the SIM card into your device and power it on
- Your Telstra service should then be activated and ready for use
If you encounter any issues during the activation process, Telstra's customer support team is available to assist you at 13 22 00.
Telstra Complaints
If you're unhappy with your service, you can always submit a formal complaint to Telstra Australia.
The easiest way to contact the Telstra complaints team is through the company's mobile app. Once you have lodged a complaint, you will be assigned a complaints case manager who will contact you within one business day. However, if you don't wish to use the My Telstra app, you can submit a complaint via an online complaints form, and submit it by phone, or by mail.
Telstra Complaints Contact Method | How to Contact Telstra Complaints |
|---|---|
| Telstra Contact Number | Call 13 22 00 and say "complaints" |
| Telstra Complaints Postal Address | Telstra Complaints Locked Bag 20026 Melbourne VIC 3001 |
| Telstra Complaints Over the Telstra App |
|
Cancel Telstra
If you want to cancel your Telstra plan before the end of your contract end date, you will need to pay any remaining device, handset or accessory payments that associated with the plan that you want to cancel.
Before you cancel your Telstra service, be sure to read your contract status to understand any contractual obligations you may have. For example, early termination charges may apply in your case. Once you've reviewed your contract status, upgrade offers, early termination charges, and any remaining device repayments, you can continue with cancelling your service or switching to another telecom provider.
Depending on the type of service you want to cancel, you can either do so on your online account or by calling Telstra customer service.
If you want to cancel your Telstra mobile service without transferring your existing number, follow these simple steps:
- Log into the MyTelstra App: Access your account through the MyTelstra app.
- Navigate to Services: Find the "Services" tab and select your desired service.
- View or Manage Your Plan: Choose "View or Manage your plan" to access your plan details.
- Cancel Your Service: From your plan details, proceed to cancel your service.
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Telstra Frequently Asked Questions
How Do I Contact Telstra Australia From Overseas?
If you are overseas and need to speak to a Telstra customer service agent, please call them at +61 439 12 5109.
How Do I Contact Telstra Customer Service?
If you need to contact Telstra customer service, there are several ways to do so:
- Call Telstra at 13 22 00
- Message Telstra online
- Visit a Telstra store to speak to a customer service representative
How Do I Contact Telstra for Complaints?
If you would like to make a complaint, you can get in touch with Telstra in a number of different ways:
- Call Telstra: Contact them on 13 22 00 and say 'complaints'
- Via Mail: Telstra, Locked Bag 20026, Melbourne VIC 3001. Fax: 1800 753 949.
- Visit a Store: You can also make a complaint at any of their physical stores.
- Send a Message Online: Via the My Telstra app or go to your online Telstra account between 8am AEST and 9pm AEST Monday to Friday.
What is The Phone Number for Telstra Billing?
Telstra offers alternative options if you don't feel comfortable signing in to your online account to pay your bill. Simply call 1300 369 666 and follow the instructions. Before you call, you'll need your Telstra account number. Once you speak to a representative, they can help you pay your bill with a check, savings account, or debit card.
Can I Email Telstra Customer Service?
Yes, if you need to get in touch with Telstra via email, send them an email at [email protected]. They will get back to you as soon as they can with answers to assist you.
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