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Telstra Contact: Telstra Phone Number, 24/7 Chat, and Webmail

Telstra is one of the biggest mobile and broadband providers in Australia, offering numerous services to customers across the country. Whether you're an existing Telstra customer, or interested in joining them, continue reading below to find all the ways to call and contact Telstra no matter if it's for sales help, technical support, or account and billing services.

Telstra phone numbers for 24/7 Telstra customer service

As one of the largest mobile and broadband providers in the country, Telstra offers 24/7 customer service support in multiple languages. With Telstra's general phone number, you can get help for any question you might have, find service support, or pay your Telstra bill 24 hours a day. 

General support: Telstra phone numbers for residential customers

Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time.

For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). Telstra also offers a disability support enquiry form.

Call Telstra from overseasTelstra’s overseas customer service number is +61 439 125 109, which is free to call from a Telstra phone. Telstra Platinum tech support members can also dial +612 9242 0570 for technical support while abroad.

Telstra phone numbers for multilingual customer support

Telstra offers multilingual support in a variety of languages, as well as multilingual support in-store. Find a complete list of Telstra stores that offer multi-lingual support, as well as the languages supported in each store, online.

Multilingual Telstra customer service numbers
Language Phone Number
Arabic 1800 726 001
Cantonese 1800 677 008
Mandarin 1800 678 876
Vietnamese 1800 644 500
Need a different language not listed? 131 450

Telstra email and postal address

Telstra does not offer a public email, citing security concerns. However, with Telstra 24x7 customer support by phone or live chat, there are plenty of ways to get in touch with their customer service. For all postal mail, including forms, applications, and complaints, customers can mail them to:

Telstra Locked Bag 20026,
Melbourne VIC 3001

Contact Telstra to pay my bill

Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. If you're experiencing any sort of financial hardship, contact Telstra customer service to find out your options. 

Telstra bill payment methods
Type of Payment How to Pay
Online Pay online immediately
Direct Debit Set up direct deposit online
BPAY Call your financial institution and use Telstra Biller Code: 23796
Over the phone 13 20 00
In-person Available at any Telstra store or Australian Post Office

If you paid late and need to resume a suspended Telstra service, you can fill out a resume service form.

Subscribe to a Telstra service

If you want to call Telstra to set up a new service, you can do so by dialling one of the numbers below.

  • To subscribe to a mobile service: 1800 676 642
  • To subscribe to a broadband service: 1800 709 957
  • To subscribe to landline or entertainment services: 1800 676 088

When signing up for a broadband or mobile service, you will need to provide information such as your personal details and valid identification.

Telstra My Account

Telstra WebmailYou can access your Telstra Webmail through your Telstra My Account. Log into your Telstra My Account, and click "webmail" at the top of the page. In addition, you can log into Telstra Webmail directly online.

Telstra's online account management service, Telstra My Account, allows customers to manage their Telstra account and services 24/7, online. With Telstra My Account, you can request and pay your Telstra bills, activate and recharge your prepaid services, track your order, and arrange to move home with Telstra. 

Telstra webmail

Telstra Mail can be accessed from either the Telstra webmail login page, or via Telstra My Account. It’s important to log into your Telstra email directly using your Telstra email address, while signing into My Account is done using your Telstra ID. Telstra webmail can also be set up on your phone, Mac, or Windows, which will require a bit of information in order to get working properly.

Incoming Telstra webmail details:

  1. Account type: IMAP (your emails will update across all devices) or POP (anything you do to your emails will only be updated on that specific device)
  2. Incoming server address:
  3. Incoming server port: 993
  4. Encrypted connection: SSL

Outgoing Telstra webmail details:

  1. Outgoing server address:
  2. Outgoing server port: 465 (recommended) or 587
  3. SMTP authentication: On
  4. Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Telstra Live Chat

You can find Telstra 24/7 support online with their 24x7 Live Chat. Telstra Live Chat can connect you to Telstra customer service at any time, without needing to wait on the phone. With Telstra Live Chat, you can discuss any of Telstra's services including mobile phone plans, pre-paid plans, or NBN, and find help with issues you might be having with your Telstra account. 

Telstra complaints resolution

If you're having a problem with Telstra, you can submit a formal complaint with the company. The easiest way to contact Telstra about a complaint or issue you're having is through the My Telstra app where your complaints case manager will get in touch with you within one business day. However, if you don't wish to use the My Telstra app, you can submit a complaint with Telstra via their online complaints form or by writing a letter and mailing it to Telstra by post to:

Telstra Complaints
Locked Bag 20026
Melbourne VIC 3001

Once you submit a complaint, the Telstra complaints resolution team will ensure your issue is acknowledged and addressed in a timely manner.

Telstra contact FAQ

How do I contact Telstra?

Telstra customer service is available 24/7, and can be reached by calling 13 20 00 or using the Telstra live chat feature, which is also available 24 hours a day.

What is Telstra’s phone number?

Telstra has many phone numbers you can call, depending on what you need help with. However, the general Telstra phone number for general support and billing is 13 20 00, which is available 24/7.

Telstra customer support phone numbers
Enquiry Customer Service Number
General Support & Billing 13 20 00
Disability Enquiry 1800 068 424 (Voice)
13 36 77 (TTY)
Mobile Phone Subscription 1800 676 642
Broadband Subscription 1800 709 957
Landline / Entertainment Subscription 1800 676 088
Overseas General Support +61 439 125 109
Broadband Support 1800 834 273 (NBN)
1800 008 994 (Velocity)
13 39 33 (Fixed Internet)
Platinum Tech Support 13 39 33
Platinum Tech Support (Overseas) +612 9242 0570

How do I contact the Telstra complaints team?

You can contact Telstra’s complaints team most easily through your My Telstra app or webpage. If you don’t wish to contact Telstra Complaints Team through your app, you can also use the Telstra online complaints form, or send a letter to their mailing address.

How to contact Telstra from overseas

Customers overseas can contact Telstra for free from their Telstra phone by calling +61 439 125 109. If you’re looking to contact Telstra Platinum tech support, you can call +612 9242 0570.

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