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How to Contact Telstra: Phone Numbers, Email and Address

Telstra is one of the biggest mobile and broadband providers in Australia, offering numerous services to customers across the country. Whether you're an existing Telstra customer, or interested in joining them, continue reading below to find all the ways to call and contact Telstra no matter if it's for sales help, technical support, or account and billing services .

Phone numbers to contact Telstra

As one of the largest mobile and broadband providers in the country, Telstra offers 24/7 customer service support in multiple languages. 

General Telstra support for residential customers

Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time.

For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY). Telstra also offers a disability support enquiry form.

Telstra multilingual customer support

Telstra offers multilingual support in a variety of languages, as well as multilingual support in-store. Find a complete list of Telstra stores that offer multi-lingual support, as well as the languages supported in each store, online.

Multilingual Telstra customer service numbers
Language Phone Number
Arabic 1800 726 001
Cantonese 1800 677 008
Mandarin 1800 678 876
Vietnamese 1800 644 500
Need a different language not listed? 131 450

Telstra email and postal address

Telstra does not offer a public email, citing security concerns. However, with Telstra 24x7 customer support by phone or live chat, there are plenty of ways to get in touch with their customer service. For all postal mail, including forms, applications, and complaints, customers can mail them to:

Telstra Locked Bag 20026,
Melbourne VIC 3001

Pay your Telstra bill

Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. For customers experiencing financial hardship, Telstra offers bill payment help through payment extensions and financial support. If you're experiencing any sort of financial hardship, contact Telstra customer service to find out your options. 

Telstra bill payment methods
Type of Payment How to Pay Notes
Online Pay online immediately You will need your account number
Direct Debit Set up direct deposit online Set up direct debit for automatic bill payment from your bank account
BPAY Call your financial institution Telstra biller code: 23796
Over the phone 13 20 00 Available 24/7
In-person Available at any Telstra store or Australian Post Office  

If you paid late and need to resume a suspended Telstra service, you can fill out a resume service form.

Contact Telstra to subscribe to a service

If you want to call Telstra to set up a new service, you can do so by dialling one of the numbers below.

  • To subscribe to a mobile service: 1800 676 642
  • To subscribe to a broadband service: 1800 709 957
  • To subscribe to landline or entertainment services: 1800 676 088

When signing up for a broadband or mobile service, you will need to provide information such as your personal details and valid identification.

How to contact Telstra from overseas

Telstra’s overseas customer service number is +61 439 125 109, which is free to call from a Telstra phone.

Telstra Platinum tech support members can also dial +612 9242 0570 for technical support while abroad.

Telstra online and social media

Telstra has a large presence online and in social media. Here are all the ways to get find Telstra online.

Telstra 24x7 AppWith the Telstra 24x7 App, you can check your data usage, pay your bills, track your orders online, more. The Telstra 24x7 App is available on Android and on the App Store.

Telstra online

You can find Telstra support online with their 24x7 Live Chat, as well as through Telstra Crowd Support where you can ask questions to other Telstra customers and find answers to questions you may have, as well as helping other Telstra customers who may be experiencing similar issues to you.

Telstra also has a blog called Exchange where you can find the latest updates about Telstra.

Telstra on social media

If you’re looking for Telstra’s social media, Telstra offers 24x7 support on Facebook where you can message them with questions or for help. Telstra is also available on Twitter and Youtube.

Summary of Telstra customer service numbers

A complete list of all Telstra customer service numbers for residential customers.

Telstra customer support phone numbers
Enquiry Customer Service Number
General Support & Billing 13 20 00
Disability Enquiry 1800 068 424 (Voice)
13 36 77 (TTY)
Mobile Phone Subscription 1800 676 642
Broadband Subscription 1800 709 957
Landline / Entertainment Subscription 1800 676 088
Overseas General Support +61 439 125 109
Broadband Support 1800 834 273 (NBN)
1800 008 994 (Velocity)
13 39 33 (Fixed Internet)
Platinum Tech Support 13 39 33
Platinum Tech Support (Overseas) +612 9242 0570
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