Southern Phone Contact | Call the Southern Phone Number at 13 14 64

The general Southern Phone contact number is 13 14 64. Are you trying to contact Southern Phone in another way? Below we have compiled a complete guide to Southern Phone contact methods to help you get the support you need. Read on to learn how to use your Southern Phone login to access your online account and which Southern Phone number to call to pay a bill, get tech support or to sign up for a new plan.

Southern Phone Contact Methods

If you are wondering how to contact Southern Phone, the great news is that it's very simple as they only have a few contact channels. Below we have compiled table with all the Southern Phone contact methods to help you which what's best for you.

Southern Phone Contact Numbers

If you have been looking for Southern Phone contact numbers and have only found one, don't be alarmed. In fact, there is only one Southern Phone number for customers to contact the Southern Phone customer service team.

• The Southern Phone Contact Number is:
• 📞 13 14 64
• Open Monday to Sunday, from 8am to 8pm.

With this specific Southern Phone contact number, customers can receive help with the following:

• Contact Southern Phone customer service
• Find technical or setup support
• Raise a complaint
• Get help with your Southern Phone online account or bill payments
• Sign up to a new Southern Phone broadband or mobile phone service

If you need to get in touch with Southern Phone outside of their business hours, you can use the Southern Phone online contact form making sure to include you name, email address, account number (if you have one), and what you need help with.

Southern Phone Contact Hours

Southern Phone customer service is available Monday to Sunday, from 8am to 8pm and can be reached by using the the Southern Phone live chat or Southern Phone customer service number during these hours.

As there is only one main Southern Phone number, customers may face longer wait times before speaking to a live operator, especially if calling during peak business hours or during the weekend.

Southern Phone Email & Postal Address

The Southern Phone contact email and postal address can be used for sending in letters and also any written forms, including complaints. This is to accommodate customers regardless of if they prefer digital or physical mailing.

Southern Phone Email: [email protected]

If you prefer physical mail, Southern Phone’s contact address can be used for written correspondence as well as bill payment by cheque through the post.

For sending in physical mail via post, please address it to the following Southern Phone contact address:

Southern Phone,
6 Page Street,
Moruya,
NSW 2537

Contact Southern Phone from Overseas

Unfortunately, there in no Southern Phone contact number for calling internationally from overseas. However, Australians travelling abroad can use the Southern Phone live chat for receiving customer support from overseas. The Southern Phone live chat is available during their normal business hours: Monday to Sunday, from 8am to 8pm.

For less urgent matters, overseas customers can fill out an online form with their account information (if available) and their email address, and Southern Phone will respond as soon as possible.

Southern Phone Technical Support

The Southern Phone technical support team can be contacted by calling 13 14 64 and are open from 8am to 8pm, Monday to Sunday. Customers can also contact the Southern Phone technical support via the Southern Phone live chat feature on their website.

Any technical issues that you need resolved outside of Southern Phone’s business hours (Monday to Sunday, from 8am to 8pm) can usually be solved by using the Southern Phone’s help centre which offers articles on topics like speed tests, troubleshooting help, account and billing help, and information about different broadband plans.

Southern Phone Login

When you register for a Southern Phone online account, you can make your life a lot easier. It is not required to create a Southern Phone login, but there are plenty of benefits that you do not want to miss out on. When you sign up for a Southern Phone online account, you will be able to:

• View and pay your bills
• Track and control your usage
• Update any personal details
• Utilise flexible payment options

The Southern Phone Login is important because it allows customers to manage their Southern Phone activities from a computer or mobile device.

To register for an online account you'll just need:

• Your account number beginning with the letters ACC (capital) which you can find on your most recent bill.
• The email address connected to your Southern Phone account.

Once you provide these details and select 'Register', you will receive an email (this may be in your junk/spam folder) that prompts you to select 'click here', where you will be taken to the online registration form to confirm your secure password.

After you have registered, return to the login screen of our Customer Portal - My Account and enter your account number, password and identity verification code to access your account.

Southern Phone App

With the Southern Phone mobile app, you can easily do all of the following:

• Check your usage
• Pay your bill
• Get answers to questions
• Contact customer support

The Southern Phone app is self-serving and allows customers to perform everything for their account right in the palm of their hand! The app is available for Apple and Android products and you can access your account by using your online login information!

Southern Phone Pay My Bill

Southern Phone offers many ways for customers to pay their bills. Customers can pay their Southern Phone bill by post, BPay, online, or with PostBillPay.

However, direct debit payments are recommended as they tend to be cheaper than other payment methods and allow you to easily stay up to date with your Southern Phone bill payments.

To set up a direct debit, you can call the main Southern Phone contact number, 13 14 64, or request a direct debit through the online portal using your Southern Phone login to access your account.

You can set up your Southern Phone direct debit payments to be paid upon receipt of your bill or in smaller increments, such as weekly or fortnightly payments. Apart from setting up a direct debit, you can also manage your bills with your Southern Phone online account by logging in via the website or the Southern Phone app on your smart phone.

However, to access your online account you must have your Southern Phone login credentials.

If you haven't set up your Southern Phone login credentials, or don't remember your Southern Phone login information, you can also pay your bill directly online without logging in by using Southern Phone's online bill pay form.

Any other questions or concerns you may have regarding Southern Phone bill payment, you can contact Southern Phone customer service at 13 14 64, via the Southern Phone live chat or their online contact form.

Southern Phone Contact for Financial Assistance

If you are having trouble paying your Southern Phone bills due to financial trouble, Southern Phone has a dedicated financial hardship team to help you out and find simple solutions, like moving to a less expensive plan. For information about financial hardship as a Southern Phone customer, including Southern Phone’s financial hardship policy and how to make special arrangements, you can contact Southern Phone’s financial hardship team using one of the methods below.

Bear in mind, there is a dedicated Southern Phone number especially for people going through financial difficulties.

Contact to Subscribe to Southern Phone

If you are in the market for a new mobile phone plan, you may want to check out several Southern Phone mobile plans, as they have great offers available for all different types of needs. If you are interested in subscribing to a Southern Phone mobile phone plan (including SIM-only plans, no contract plans, and prepayment plans) the best way to sign up or request more information is online.

When signing up online, you will need to pass a credit check in order to be eligible. This includes providing a valid driver’s license and employment status.

If you have any trouble signing up to a Southern Phone mobile plan online, you can also speak to a sales representative via the main Southern Phone contact number, 13 14 64, or by using the Southern Phone live chat on their website.

Customers who are in the market for broadband should also check out Southern Phone NBN. If you want to sign up for one of Southern Phone’s broadband services, including Southern Phone NBN, ADSL, satellite, wireless, mobile broadband and unlimited plans, you can sign up online. You will need to provide your billing address and a valid phone number in case a technician is required for setting up the new broadband connection.

You will also need to pass to a credit check to confirm your eligibility as well as provide a valid driver's license and employment status. If, for any reason, you have difficulty signing up for a Southern Phone NBN plan online you can call 13 14 64 to speak to the Southern Phone customer service team or use the Southern Phone live chat on the website..

Southern Phone Complaints

If you're unhappy with your service, you can always submit a formal complaint to Southern Phone. There are plenty of different ways to get in touch with Southern Phone to lodge a complaint.

You can lodge a complaint with Southern Phone in one of the following ways:

• By phone on 13 14 64 (8am – 6pm AEST)
• Via email [email protected]
• Online complaint form
• Send written complaints to Southern Phone, PO BOX 125, Bendigo Central VIC 3552

Southern phone aims to resolve complaints as soon as possible. If your complaint cannot be solved immediately - Southern Phone will work hard to get a full resolution within 10 working days. If you are unhappy or dissatisfied with the resolution of your complaint - you can contact the Telecommunications Industry Ombudsman (TIO) at 1800 062 058.

Cancel Southern Phone

To cancel your Southern Phone service, including your mobile or broadband plans, you will need to contact Southern Phone customer service. Southern Phone customer service can be contacted by calling 13 14 64 from 8am to 8pm, Monday to Sunday. Please note that you will be charged up until the disconnection date and all outstanding payments will be sent to you in a finall bill from Southern Phone. In addition, if you are cancelling your Southern Phone plan prior to the end of your contract, then a break of contract fee will apply and be included in your final bill. When you cancel your mobile service with Southern Phone, your phone number will be disconnected and once the service is disconnected, you will no longer be able to transfer the service to another provider.

By Sarah Sheedy

Energy & Telecom SEO Specialist

Sarah is our website & content expert for the Australian energy and telecom market.