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Contact Southern Phone: Customer Service Phone Numbers, Address, and Email

Southern Phone (also known as Southern Phone Company), provides rural and regional telecommunications and broadband services to Australians outside of urban centers. With their array of services including NBN, ADSL, satellite broadband, and wireless and mobile broadband, as well as mobile phone and fixed phone line plans, they offer everything rural and remote Australians need to keep connected with friends and family. Continue to read below to discover how to contact Southern Phone, whether it be for technical support, signing up for a new service, or paying a bill.


Phone numbers to call Southern Phone

Southern Phone provides one phone number for customers to contact their customer service team. Customers who need to:

  • Contact customer service
  • Find technical or setup support
  • Raise a complaint
  • Get help with their account or bill payments
  • Sign up to a new broadband or mobile phone service

Can do so by calling 13 14 64 which is available from 8am to 8pm, Monday to Sunday. Customers who need to get in touch with Southern Phone outside of their business hours can send an online contact Southern Phone form with their name and email address, account number (if they have one), and what they need help with.

Best times to call Southern Phone

Southern Phone is available to call or contact via live chat online any day of the week, Monday to Sunday, from 8am to 8pm. As Southern Phone only offers one phone number to contact, customers might have to wait before speaking to a live operator especially if calling during peak business hours or during the weekend.

Contact Southern Phone technical support

Southern Phone technical support can be contacted by calling 13 14 64 which is available from 8am to 8pm, Monday to Sunday. In addition, customers can get in contact with Southern Phone technical support through their online live chat feature.

Technical issues that need to be resolved outside of Southern Phone’s business hours can generally be solved with Southern Phone’s help center which offers everything from troubleshooting support, to account and billing help, to information about different broadband options.

Southern Phone email and postal address

Southern Phone customer service email and postal address can be used for any written forms, including complaints. Southern Phone may be emailed at info@southernphone.com.au and any written communication may be addressed to:

Southern Phone, 6 Page Street, Moruya, NSW 2537

Southern Phone’s postal address may be used for written correspondence as well as bill payment by cheque through the mail.

How to contact Southern Phone to pay a bill

Southern Phone offers many ways for customers to pay their bills. Direct debit payments are recommended, which can be set up by calling 13 14 64 or via Southern Phone’s online portal. Direct debit payments can be set up to be paid upon receipt of bill or in smaller weekly or fortnightly increments. In addition, customers can pay their Southern Phone bill by post, BPay, online, or with PostBillPay. Any questions or concerns you may have regarding a bill payment, may be resolved by contacting Southern Phone customer service either by calling 13 14 64 or by online live chat or online form.

Southern Phone bill payment methods
Payment method How to pay
BPAY Contact your financial institution and pay using your account or reference number, and Southern Phone’s BPAY Biller Code
Centrepay Contact Centrelink to setup payment using your Southern Phone account number
Cheque Include payment slip and cheque payable to Southern Phone Company and send to:
Southern Phone Company, 6 Page Street, Moruya NSW 2537
Direct Debit Set up direct debit online or by phone
Postbillpay Pay online, by phone, or in person at any Australia Post. A $1.50 fee is applicable when paying through Postbillpay
Online Pay online immediately, using your account number and date of birth to access Southern Phone's payment portal

Customers looking for information about financial hardship, including Southern Phone’s financial hardship policy and how to make financial hardship arrangements, can get in touch with Southern Phone’s financial hardship officer using one of the methods below.

Contact Southern Phone for financial hardship assistance
Contact method How to contact Hours available
Phone 1800 356 2278am to 5pm Monday to Friday  
Email hardship@southernphone.net.au 24/7 but processed during business hours
Mailing address Southern Phone, 6 Page Street, Moruya, NSW 2537 24/7 but processed during business hours

Contact Southern Phone to subscribe to a mobile plan

Customers interested in subscribing to a Southern Phone mobile phone plan (including SIM-only plans or a new mobile phone payment plan) can do so online. When signing up online, customers will need to approve a credit check for eligibility which includes providing a valid driver’s license and employment status. Customers with any difficulty signing up to Southern Phone should contact 13 14 64 to speak to a customer service representative about their options.

Sign up to a Southern Phone mobile plan

Contact Southern Phone to subscribe to broadband

Customers who want to sign up for one of Southern Phone’s broadband services, including NBN, ADSL, satellite, wireless, or mobile broadband can sign up online. They will need to provide their billing address and a valid phone number in case a technician is needed to set up the broadband service.

Customers will also need to approve to a credit check for eligibility and provide a valid driver's license and employment status. If, for any reason, you have difficulty signing up for a Southern Phone broadband plan online should call 13 14 64 to speak to one of their customer service team members about their options.

Subscribe to a broadband service with Southern Phone

How to contact Southern Phone from overseas

Southern Phone does not offer a dedicated overseas customer service number for Australians abroad. However, Southern Phone offers live chat services, available during their normal business hours for any issues you may have while abroad. For less urgent matters, customers can also fill out an online form with their account information (if available) and their email address, and Southern Phone will respond as soon as possible.

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