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Southern Phone Contact: Phone Number, Login & Support

Southern Phone contact

Are you trying to contact Southern Phone? Below we have compiled a complete guide to Southern Phone contact methods to help you get the support you need. Read on to learn how to use your Southern Phone login to access your online account and which Southern Phone number to call to pay a bill, get tech support or to sign up for a new plan.


Southern Phone Contact Methods

If you are wondering how to contact Southern Phone, the great news is that it's very simple as they only have a few contact channels. Below we have compiled table with all the Southern Phone contact methods to help you which what's best for you.

Summary of Southern Phone Contact Methods
Southern Phone Contact Methods Southern Phone Contact
Customer Service Number 13 14 64
Open 8am – 8pm AEST
Monday – Sunday
Financial Hardship Number 1800 356 227
8am to 5pm AEST
Monday to Friday
Southern Phone FAX Number 1300 763 744
Southern Phone Live Chat Available on the Website
Southern Phone Contact Form Online Contact Form
Southern Phone Email Address info@southernphone.com.au
Southern Phone Address Southern Phone,
6 Page Street,
Moruya,
NSW 2537

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1300 352 691

Southern Phone Contact Numbers

If you have been looking for Southern Phone contact numbers and have only found one, don't be alarmed. In fact, there is only one Southern Phone number for customers to contact the Southern Phone customer service team.

  • The Southern Phone Contact Number is:
  • 📞 13 14 64
  • Open Monday to Sunday, from 8am to 8pm.

With this specific Southern Phone contact number, customers can receive help with the following:

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  • Contact Southern Phone customer service
  • Find technical or setup support
  • Raise a complaint
  • Get help with your Southern Phone online account or bill payments
  • Sign up to a new Southern Phone broadband or mobile phone service

If you need to get in touch with Southern Phone outside of their business hours, you can use the Southern Phone online contact form making sure to include you name, email address, account number (if you have one), and what you need help with.

Best Times to Contact Southern Phone

Southern Phone customer service is available Monday to Sunday, from 8am to 8pm and can be reached by using the the Southern Phone live chat or Southern Phone customer service number during these hours.

As there is only one main Southern Phone number, customers may face longer wait times before speaking to a live operator, especially if calling during peak business hours or during the weekend.

Southern Phone Contact Email & Postal Address

The Southern Phone contact email and postal address can be used for sending in letters and also any written forms, including complaints. This is to accommodate customers regardless of if they prefer digital or physical mailing.

Southern Phone Contact Email: info@southernphone.com.au

If you prefer physical mail, Southern Phone’s contact address can be used for written correspondence as well as bill payment by cheque through the post.

For sending in physical mail via post, please address it to the following Southern Phone contact address:

Southern Phone,
6 Page Street,
Moruya,
NSW 2537

How to Contact Southern Phone from Overseas

Unfortunately, there in no Southern Phone contact number for calling internationally from overseas. However, Australians travelling abroad can use the Southern Phone live chat for receiving customer support from overseas. The Southern Phone live chat is available during their normal business hours: Monday to Sunday, from 8am to 8pm.

For less urgent matters, overseas customers can fill out an online form with their account information (if available) and their email address, and Southern Phone will respond as soon as possible.

Southern Phone Contact by Query

  • Below we break down Southern Phone contact methods for the following queries:
  • Contact Southern Phone technical support
  • How to contact Southern Phone to pay a bill
  • Contact Southern Phone to subscribe to a mobile plan
  • Contact Southern Phone to subscribe to broadband

Southern Phone Contact for Technical Support

The Southern Phone technical support team can be contacted by calling 13 14 64 and are open from 8am to 8pm, Monday to Sunday. Customers can also contact the Southern Phone technical support via the Southern Phone live chat feature on their website.

Any technical issues that you need resolved outside of Southern Phone’s business hours (Monday to Sunday, from 8am to 8pm) can usually be solved by using the Southern Phone’s help centre which offers articles on topics like speed tests, troubleshooting help, account and billing help, and information about different broadband plans.

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How to contact Southern Phone to Pay a Bill

Southern Phone offers many ways for customers to pay their bills. Customers can pay their Southern Phone bill by post, BPay, online, or with PostBillPay.

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However, direct debit payments are recommended as they tend to be cheaper than other payment methods and allow you to easily stay up to date with your Southern Phone bill payments.

To set up a direct debit, you can call the main Southern Phone contact number, 13 14 64, or request a direct debit through the online portal using your Southern Phone login to access your account.

You can set up your Southern Phone direct debit payments to be paid upon receipt of your bill or in smaller increments, such as weekly or fortnightly payments. Apart from setting up a direct debit, you can also manage your bills with your Southern Phone online account by logging in via the website or the Southern Phone app on your smart phone.

However, to access your online account you must have your Southern Phone login credentials.

If you haven't set up your Southern Phone login credentials, or don't remember your Southern Phone login information, you can also pay your bill directly online without logging in by using Southern Phone's online bill pay form.

Any other questions or concerns you may have regarding Southern Phone bill payment, you can contact Southern Phone customer service at 13 14 64, via the Southern Phone live chat or their online contact form.

Southern Phone Bill Payment Methods
Payment method How to pay
BPAY Contact your financial institution and pay using your account or reference number, and Southern Phone’s BPAY Biller Code
Centrepay Contact Centrelink to setup payment using your Southern Phone account number
Cheque Include payment slip and cheque payable to Southern Phone Company and send to:
Southern Phone Company, 6 Page Street, Moruya NSW 2537
Direct Debit Set up direct debit online or by phone
Postbillpay Pay online, by phone, or in person at any Australia Post. A $1.50 fee is applicable when paying through Postbillpay
Online Pay online immediately, using your account number and date of birth to access Southern Phone's payment portal

Southern Phone Contact for Financial Assistance

If you are having trouble paying your Southern Phone bills due to financial trouble, Southern Phone has a dedicated financial hardship team to help you out and find simple solutions, like moving to a less expensive plan. For information about financial hardship as a Southern Phone customer, including Southern Phone’s financial hardship policy and how to make special arrangements, you can contact Southern Phone’s financial hardship team using one of the methods below.

Bear in mind, there is a dedicated Southern Phone number especially for people going through financial difficulties.

Southern Phone Contact Number for Financial Hardship Assistance
Contact method How to contact Hours available
Financial Hardship Phone 1800 356 227 8am to 5pm Monday to Friday
Financial Hardship Email hardship@southernphone.net.au 24/7 but processed during business hours
Southern Phone Address Southern Phone, 6 Page Street, Moruya, NSW 2537 24/7 but processed during business hours

Contact to Subscribe to Southern Phone Mobile Plans

If you are in the market for a new mobile phone plan, you may want to check out several Southern Phone mobile plans, as they have great offers available for all different types of needs. If you are interested in subscribing to a Southern Phone mobile phone plan (including SIM-only plans, no contract plans, and prepayment plans) the best way to sign up or request more information is online.

When signing up online, you will need to pass a credit check in order to be eligible. This includes providing a valid driver’s license and employment status.

If you have any trouble signing up to a Southern Phone mobile plan online, you can also speak to a sales representative via the main Southern Phone contact number, 13 14 64, or by using the Southern Phone live chat on their website.

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Contact to Subscribe to Southern Phone NBN

Customers who are in the market for broadband should also check out Southern Phone NBN. If you want to sign up for one of Southern Phone’s broadband services, including Southern Phone NBN, ADSL, satellite, wireless, mobile broadband and unlimited plans, you can sign up online. You will need to provide your billing address and a valid phone number in case a technician is required for setting up the new broadband connection.

You will also need to pass to a credit check to confirm your eligibility as well as provide a valid driver's license and employment status. If, for any reason, you have difficulty signing up for a Southern Phone NBN plan online you can call 13 14 64 to speak to the Southern Phone customer service team or use the Southern Phone live chat on the website..

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