OVO: Mobile Phone and Broadband Offers, How to Subscribe and Contact Information

OVO is a small MVNO with a family-friendly and sports-centred philosophy. For more information about the various SIM cards they offer, as well as information about their exclusive sports partnerships, continue reading below, or discover all of Australia's mobile and broadband providers with Selectra. 


Overview of OVO

OVO differentiates itself from the rest of the MVNOs in Australia as being a sports-centred network operator. Through its many partnerships and sponsorships with various leagues, teams, and competitions, OVO is able to provide sports fans with exclusive access to multiple sports.

OVO also provides additional services to parents and families. With their Family Zone features, parents can keep an eye on their kid’s internet usage and restrict access to content and websites. While not the biggest or most expansive mobile service provider, OVO found its niche with sports fans and parents alike while offering simple SIM cards without lock-in contracts.

OVO Network Coverage

OVO is an MVNO powered by the Optus Network which covers 98.5% of the Australian population. Optus’s coverage extends across the majority of urban centres in Australia, with some additional regional coverage and pockets of network service in the Northern Territory.

Phone and broadband offers from OVO

OVO focuses on prepaid SIM plans for mobile and broadband services, offering big data at reasonable prices. OVO also offers cyber-safety features to give parents peace of mind that their children are safe on the internet.

OVO prepaid plans

OVO offers multiple prepaid mobile phone plans to customers. All standard plans come with unlimited talk and text across OZ, plus OVOPlay for entertainment. With OVO, you can choose to bring your own unlocked phone or one like-new.

 
  MiniPlus Small Medium Large Extra Large
Price / 30 days $14.95 $19.95 $29.95 $34.95 $49.95
Data / 30 days 4GB 10GB 30GB 35GB 45GB
Intl. Minutes No No 100 min 600 min 1000 min

If you use up your data for the month, additional data top-ups are available starting at $3 for 500MB up to $35 for 10GB. Customers interested in international texting or OVO roaming can add extras to their mobile plan through their OVO account dashboard, online.

Have Kids?OVO offers OVO Mobile Mini for kids for $9.95 / 30 days. OVO Mini for kids comes with unlimited text + 500 standard OZ minutes, in addition to 2GB of data and OVOPlay.

OVO Mini for kids also offers cyber-safety features to restrict access to social media, apps and games, and adult content, as well as the ability to set study and sleep restrictions.

Like-new phones to buy with OVO

OVO offers like-new mobile phones to purchase through their partner Moorup, in an aim to reduce the impact new phone production has on the environment while helping customers save money. All like-new phones are completely refurbished and come with a 6 or 12-month “no questions asked” warranty.

Through Moorup, OVO offers mobiles including iPhones ranging from the 6S to the iPhone X, the Galaxy S7 to S9, and Pixel 2 and 2XL. OVO also offers the FZOne with built-in parental controls, perfect for your child’s first mobile.

OVO data for tablets

OVO data-only plans for tablets are available at a variety of price and data-points. OVO Data comes with free cybersecurity measures to keep kids safe online, as well as OVOPlay for entertainment and sports. Additional data top-ups are available starting at $3 for 500MB.

Data-only prepaid plans for tablets
  OVO Data
Small
OVO Data
Medium
OVO Data
Large
OVO Data
365 Days
Price $19.95 / 30 days $39.95 / 30 days $49.95 / 30 days $99.95 / 365 days
Data 5GB 15GB 50GB 15GB

OVOBoom mobile broadband

OVO mobile broadband comes on three different 30-day plans. With OVOBoom, you can bring your own mobile broadband-enabled modem or purchase one from OVO. OVOBoom also includes OVOPlay for sports and entertainment.

OVOBoom mobile broadband plans
  OVOBoom - Small OVOBoom - Large OVOBoom - XL
Price / 30 days $49.95 / 30 days $64.95 / 30 days $69.95 / 30 days*
Data / 30 days 50GB 100GB 250GB

*Minimum cost $69.95 for the first 30 days, and $79.95 for every 30 days thereafter

Customers interested in purchasing a mobile broadband-enabled modem through OVO have the choice of two modems: Huawei E5573s or Huawei B525s-65a.

The Huawei E5573s is a portable mobile broadband modem with a rechargeable 6-hour battery and the ability to connect up to 10 devices at once. The Huawei B525s-65a is still able to be easily moved and comes with LAN/WAN as well as USB connectivity and can connect up to 64 devices simultaneously.

OVOPlay entertainment packages

Sports fans can enjoy exclusive events through OVOPlay, thanks to partnerships with multiple sporting competitions including 400 Thunder, AEL, Badminton Australia, Water Polo Australia, and more, and you don’t have to be a customer to register. However, OVO customers get the additional added benefit of OVOTime - additional bonus data for streaming with OVO through Live-Plus.

Non-customers can stream OVOPlay Starter immediately or opt to register for OVOPlay Live.

OVOPlay Plans
  Starter (Free) Live (Free) Live-Plus
On-demand sports Yes Yes Yes
Premium channels Fan Pass Fan Pass Fan Pass
Live sports No Yes Yes
Quality Standard High-Def High-Def
Screen cast No Yes Yes
Gifted data No No Yes (OVOTime)

How to sign up to OVO and activate

Customers can purchase their SIM card with OVO online. When purchasing an OVO SIM card online, you will need a valid Australian credit card and address.

OVO offers standard delivery of SIM cards for free, or customers can opt for Express Post for an additional $7 charge. Once you receive your SIM card, you can activate it online.

Customers activating their OVO mobile plan will need to provide identification as per the Australian government. For more information about ID checks and mobile phones, check out the ACMA website

How to cancel an OVO account

OVO automatically recharges your prepaid service after 30 days. To stop the automatic recharge of your mobile or data plan you will need to opt-out on your OVO Dashboard. Since all OVO services are prepaid and without a contract, you can cancel your service at any time without penalty.

Contact OVO customer service

OVO customer service is available over the phone, or online.

  • Customers can call 135 686 during the week from 9am to 8 pm and weekends from 10 am to 6 pm.
  • Customers who are out of credit on their phone, and need to call OVO customer service by dialling *686* from their OVO mobile device.

In addition, customers can get in touch with OVO customer service via online chat or by social media.

Pay an OVO bill

OVO automatically charges your account every month for your prepaid service. To opt-out of this, you will need to log into your OVO Dashboard account. When OVO automatically debits your account, they will let you know that your credit card has been used and that the payment has gone through.

If your payment does not go through, OVO will let you know in order to sort it out as quickly as possible.

Reviews of OVO

OVO customer reviews are very mixed. Within the last few months especially, customers cite that the quality of OVO has gone down by removing the ability to recharge your mobile plan at any point in lieu of data top-ups, and by cutting data allowances in half without adjusting the price. However, customers cite it easy to switch to OVO from another provider and good speeds for streaming with minimal dropouts.