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Internode, an Australian telecommunications company, has been providing its services to Australia since 1991. Since its start, Internode has won several awards for their broadband and customer service. Is Internode the right choice for you among Australia's broadband and mobile providers? Read more to find out.

Internode NBN

Internode has NBN plans for Australians with both a fibre connection, and wireless NBN connection. Whether you’re looking to switch to the NBN for the first time, or looking to switch from your current plan, keep reading below for more information about Internode NBN.

Internode fibre NBN plans

Most Australians have a fibre NBN connection. If you’re looking for an NBN plan, Internode has six plans available, including NBN Superfast and NBN Ultrafast. All Internode NBN plans come with $0 activation, and you can choose either a month-to-month contract or 6-month contract.

If you have an NBN-enabled modem, you can bring your own, or purchase one through Internode ($59.95 upfront with a 6-month contract or $99.95 upfront with no contract).

Internode NBN plans
Internode NBN plan NBN plan features
NBN12
12Mbps typical evening speed
$49.99 / month
100GBof data
Pay-as-you-go calls
NBN25
22Mbps typical evening speed
$49.99 / month
Unlimited data
Pay-as-you-go calls
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
NBN50
48Mbps typical evening speed
$59.99 / month first 6 months
$79.99 / month after
Unlimited data
Pay-as-you-go calls
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
NBN100
85Mbps typical evening speed
$89.99 / month first 6 months
$99.99 / month after
Unlimited data
Pay-as-you-go calls
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
NBN Superfast
$99.99 / month first 6 months
$129.99 / month after
Unlimited data
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
BYO modem only
No lock-in contract only
No phone service
NBN Ultrafast
$119.99 / month first 6 months
$149.99 / month after
Unlimited data
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
BYO modem only
No lock-in contract only
No phone service

If you choose an NBN12-NBN100 plan, you’ll get pay-as-you-go calls included in your plan. If you want to add a call pack, Internode has two $10 call packs available, for either standard calls to mobiles and landlines, or for unlimited international calls to 20 destinations.

Internode wireless NBN plans

Internode wireless NBN plans are available to regional customers who might not have a fixed NBN connection. Internode has three, no lock-in contract, wireless NBN plans, with different data allowances and download speed. Customers can bring their own wireless NBN configured modem, or purchase one through Internode for a one-off $59.99 upfront fee.

Wireless Internode NBN plans
Wireless NBN plan NBN plan features
NBN12
$49.99 / month
100GB of data
NBN12
$69.99 / month
Unlimited data
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)
NBN25
$79.99 / month
Unlimited data
Optional Fetch TV for $0 / month
(+$59.99 Fetch TV setup)

Internode mobile plans

Internode SIM-only mobile phone plans are flexible, no lock-in contract mobile plans with different data caps. Internode $0 SIM cards come with no delivery or activation fees, and customers can bring their own phone and keep their current number.

Internode prepaid mobile plans
Internode prepaid mobile plans Mobile plan features
8GB of data
$10 / month first 6 months
$19.99 / month after
Unlimited standard talk & text to AU numbers
16GB of data
$12.50 / month first 6 months
$24.99 / month after
Unlimited standard talk & text to AU numbers
40GB of data
$15 / month first 6 months
$29.99 / month after
Unlimited standard talk & text to AU numbers
55GB of data
$20 / month first 6 months
$39.99 / month after
Unlimited standard talk & text to AU numbers
100 international minutes

Internode contact

Internode is available to contact by phone, online form, or live chat for all types of questions and queries including sales help, technical support, and account management. In addition, current customers can manage their account through Internode My Account.

Internode contact numbers & business hours

Internode can be contacted by phone, for sales, tech support, and accounts & billing help. Below are the phone numbers for Internode customer service, as well as their business hours.

Internode phone numbers
Sales
Mon to Fri: 8am - 9pm
Sat: 8:30am - 5pm
Sun: Closed
Public holidays: 8am - 9pm
Technical support
Mon to Sun: 7am - midnight
Accounts & Billing
Mon to Fri: 7am - 8pm
Sat & Sun: 7am - 7pm
Public Holidays: 7am - 8pm
13 66 33 1300 788 299 1300 889 188

Internode technical support

Internode tech support is available every day of the week for Internode customers. Internode support is available to contact either over the phone or via online form. Internode support is able to help assist customers with:

  • Help, including setup and troubleshooting of Internode products and services
  • Configuration of Internode hardware
  • “Best effort” support for non-Internode supported hardware
  • Support for email clients with Internode email addresses
  • Billing and payment help for Internode services
  • Personal Webspace support
Internode support contact
Phone
Mon to Sun: 7am - midnight
Online
1300 788 299 Internode tech support online form

Internode billing and payment methods

Internode bills can be paid a number of different ways. When paying your Internode bill it’s important to remember to use your Internode customer number if you’re on the old billing system, or your Internode account number if you’re on the new billing system.

Internode bill payment
Internode bill payment method How to pay an Internode bill
Direct debit Set up and manage your direct debit details on your My Internode account
Online Pay your Internode bill online with a valid credit card
Over the phone 24x7 pay by phone service: 1300 553 233
General number (business hours apply): 13 66 33
BPAY Contact your financial institution with your Client Reference Number and BPAY Biller Code (959049) found on your latest invoice
Cheque / money order Internode Pty Ltd
P.O. Box 284
Rundle Mall S.A. 5000
In person
(Cash or EFTPOS)
Internode Customer Service Centre,
Ground Floor
150 Grenfell Street, Adelaide

If you’re experiencing financial hardship, you can submit an Internode Financial Hardship Assistance request online in order to set up a payment assistance program. The Internode Credit Team will assess your situation and act accordingly.

Moving home with Internode broadband

If you’re moving home with Internode and want to relocate your home phone and internet services, you can set up and organize your move directly with Internode customer service. For current NBN customers, save with $0 activation fees at your new address, and no contract break fees for relocating and staying with Internode.

Customers should request their service relocation 2-3 weeks before their move, by either calling the Internode Moving Team or via online form. During the move, Internode will keep you updated on the status of your relocation via email and SMS.

Internode Moving team
Phone Online
1300 308 490 Internode moving request online form