iiNet Contact - Technical Support, Webmail & Outages
Looking for iiNet contact information? Look no further! Below you will find all the main iiNet contact methods including every iiNet phone number, iiNet email addresses, and the iiNet support openinghours. Read on to learn which contact method is best for you based on your query!
iiNet Contact Numbers
Below you will find iiNet contact numbers for speaking to a team member regarding iiNet support for billing, sales, new activations and technical issues.
You can call iiNet by clicking on any of the numbers in the table below:
|iiNet Support Department||iiNet Phone Number||iiNet Opening Hours|
|iiNet Home Internet Customer Service & Sales||13 19 17||Monday-Friday 8am - 11pm
Weekends 8:30am - 8pm
|iiNet Home Internet Technical Support||13 22 58||24/7|
|iiNet Billing Help||13 22 58||24/7|
|iiNet Business Internet Customer Service||13 86 89||Hours Differ Based on Query
|iiNet Support for New Activations||1300 634 515||Monday-Friday 8am - 8pm|
|iiNet Support for Domains & Hosting||1300 378 638||Monday-Friday 8am - 5:30pm|
|iiNet Support from Abroad||+61 8 9214 2222||Monday-Friday 8am - 11pm
Weekends 8:30am - 8pm
|iiNet Head Office||132 258||Monday-Friday 8am - 11pm|
Compare More Broadband Plans
|1300 352 691||Monday - Friday: 9am - 8pm
Saturday: 9am - 4pm
iiNet Contact for Residential Customers
iiNet residential customers can contact iiNet support by calling 13 19 17 (Weekdays from 8am -11pm, and weekends from 8:30am to 8pm).
Otherwise, customers can call the following iiNet contact numbers to reach the specific help they need:
There are also special numbers available to support iiNet customers who need special assistance, such as translation services or text-to-speech for the hearing impaired.
- For TIS translation services, call 13 14 50 and ask for iiNet support at 13 19 17
- For the hearing impaired, call the TTY or the National Relay Service by calling 13 36 77 and ask for iiNet support at 13 19 17
iiNet Contact for Business Customers
There is only one iiNet contact number for business customers to contact iiNet support by phone: 13 86 89. With this number, business customers can reach the iiNet support team, sales team, and billing team.
- Business Support Lines & Opening Hours:
- The iiNet business sales team - Weekdays from 8am - 8pm.
- The iiNet business technical support team -Weekdays from 8am - 9pm & Weekends from 9am - 5:30pm.
- The iiNet business billing team - Weekdays from 8am - 9pm & Weekends 9am - 5:30pm.
iiNet Contact for Connections & Hosting Support
There are separate iiNet contact numbers for people needing help with new activations and connection support, and for those needing help with domains and hosting. For new iiNet activations & connections, dial 1300 634 515 between 8am and 8pm weekdays.
For iiNet support with domains and hosting, call 1300 378 638 between 8am and 8pm weekdays, or on weekends between 8:30am and 5pm.
iiNet Contact for Overseas Customers
If you happen to be overseas when you internet goes out and you need technical support, iiNet conveniently has a number for you.
For iiNet internet customers travelling abroad, the international iiNet contact number is: +61 8 9214 2222.
Support is available via the international line from 8am - 11pm AEST on weekdays and 8:30am - 8pm AEST on weekends. Keep in mind that when calling the iiNet international number, your call will be charged at the international calling rates established by your phone plan.
iiNet Technical Support
The iiNet support team is available from Monday to Friday 8am - 9pm, and weekends from 9am - 5:30pm.
If you are experiencing and iiNet outage, it's best to the next section on iinet outages and checking your network status before calling the iiNet support line.
iiNet Outages & Network Status
If you have an an iiNet outage, you can check your network by using the iiNet network status checker.
Since you may not have internet, due to your iiNet outage, it's best to use your smartphone's wireless data connection to check your home network status at www.inet.net.au. Once you reach the iiNet home page, simply navigate to the iiNet outage and network status page where you can enter your postcode or your full address to check for iiNet outages in your area.
If your internet is working but taking a while to respond, you can also do a speed test to troubleshoot internet speed issues.
Other iiNet Contact Methods: Fax & iiNet Address
If you are still having issues with your iiNet internet and can't seem to get a solution from the iiNet support team, there is a separate iiNet support department, called the iiNet Customer Relations Team, that can help resolve your issue by fax, email or sending a letter in the post.
The iiNet Customer relations team can be reached by fax at 1300 785 632.
For those who prefer written correspondence, the iiNet Email address is: email@example.com.
All iiNet customers have access to iiNet Webmail which you can use to contact iiNet or any of your other personal contacts!
You can also mail a physical letter to the following iiNet address for customer relations:
502 Hay St, Subiaco
iiNet Email Address
If you prefer to send an email instead of waiting on hold to speak to the iiNet support team, feel free to email iiNet customer service about your query.
You can see all the iiNet email addresses in the table below. Simply click on the relevant iiNet email address to send them an email directly.
|iiNet Support Department||iiNet Email Address|
|iiNet Email for Sales Queriesfirstname.lastname@example.org|
|iiNet Email for Home Technical Supportemail@example.com|
|iiNet Email for Billing Queriesfirstname.lastname@example.org|
|iiNet Email for Business Sales Queriesemail@example.com|
|iiNet Email for Business Technical Support & Billing Queriesfirstname.lastname@example.org|
|iiNet Email for Hosting & Domain Queries|
Below we details 2 ways to reach iiNet at their different addresses.
You can send letters by post to the support team at the iiNet head office's address here:
Attn: iiNet Support
502 Hay Street
Subiaco, WA, 6008 Australia
If you would like to drop in, there is also an iiNet iiStore located at this address. The iiStore is a physical store where you can stop in for help relating to your iinet service or to purchase iiNet products.
The iiStore is open 8:30am - 5pm weekdays, and 9am - 5pm Saturday, and is closed on Sundays and public holidays.
iiNet Toolbox for Managing Your Account
If you can't stand speaking on the phone and prefer to resolve issues yourself, iiNet internet customers benefit from complete access to the online account management platform, iiNet Toolbox. The iiNet Toolbox you lets you manage nearly all aspects of your iiNet account online.
With iiNet toolbox, you can:
- Check your internet and mobile data usage
- Check your payment details and invoice history
- Pay your iiNet bill
- Manage your iiNet webmail settings
- Find & edit iiNet account details like your customer ID & username
To access your iiNet Toolbox, simply log in using the username and password you created when signing up to your iiNet service. If you can't remember your iiNet login, you can find your iiNet username on your most recent invoice. From there, you can request a new password directly on the iiNet login page or by visiting iinet.net.au/password.
How to Contact iiNet to Pay a Bill
You can pay your iiNet bill quickly and easily online using your iiNet Toolbox account.
However, if you prefer paying your bill by phone, the iiNet contact number for residential billing is: 13 22 58
Residential customers can also use your iiNet Webmail account to write to the following email address for billing support: email@example.com.
If you are a business customer, you can pay your bill by calling the following iiNet contact number: 13 86 89
Business customers can also contact billing support via email at firstname.lastname@example.org