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iiNet Contact - Technical Support, Webmail & Outages

iiNet contact

Looking for iiNet contact information? Look no further! Below you will find all the main iiNet contact methods including every iiNet phone number, iiNet email addresses, and the iiNet support openinghours. Read on to learn which contact method is best for you based on your query!


iiNet Contact Numbers

Below you will find iiNet contact numbers for speaking to a team member regarding iiNet support for billing, sales, new activations and technical issues.

You can call iiNet by clicking on any of the numbers in the table below:

iiNet Contact Numbers
iiNet Support Department iiNet Phone Number iiNet Opening Hours
iiNet Home Internet Customer Service & Sales 13 19 17 Monday-Friday 8am - 11pm
Weekends 8:30am - 8pm
iiNet Home Internet Technical Support 13 22 58 24/7
iiNet Billing Help 13 22 58 24/7
iiNet Business Internet Customer Service 13 86 89 Hours Differ Based on Query
(See Below)
iiNet Support for New Activations 1300 634 515 Monday-Friday 8am - 8pm
iiNet Support for Domains & Hosting 1300 378 638 Monday-Friday 8am - 5:30pm
iiNet Support from Abroad +61 8 9214 2222 Monday-Friday 8am - 11pm
Weekends 8:30am - 8pm
iiNet Head Office 132 258 Monday-Friday 8am - 11pm

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1300 352 691 Monday - Friday: 9am - 8pm
Saturday: 9am - 4pm

iiNet Contact for Residential Customers

iiNet residential customers can contact iiNet support by calling 13 19 17 (Weekdays from 8am -11pm, and weekends from 8:30am to 8pm).

Otherwise, customers can call the following iiNet contact numbers to reach the specific help they need:

There are also special numbers available to support iiNet customers who need special assistance, such as translation services or text-to-speech for the hearing impaired.

  • For TIS translation services, call 13 14 50 and ask for iiNet support at 13 19 17
  • For the hearing impaired, call the TTY or the National Relay Service by calling 13 36 77 and ask for iiNet support at 13 19 17
Old Yellow Phone

iiNet Contact for Business Customers

There is only one iiNet contact number for business customers to contact iiNet support by phone: 13 86 89. With this number, business customers can reach the iiNet support team, sales team, and billing team.

  • Business Support Lines & Opening Hours:
  • The iiNet business sales team - Weekdays from 8am - 8pm.
  • The iiNet business technical support team -Weekdays from 8am - 9pm & Weekends from 9am - 5:30pm.
  • The iiNet business billing team - Weekdays from 8am - 9pm & Weekends 9am - 5:30pm.

iiNet Contact for Connections & Hosting Support

There are separate iiNet contact numbers for people needing help with new activations and connection support, and for those needing help with domains and hosting. For new iiNet activations & connections, dial 1300 634 515 between 8am and 8pm weekdays.

For iiNet support with domains and hosting, call 1300 378 638 between 8am and 8pm weekdays, or on weekends between 8:30am and 5pm.

iiNet Contact for Overseas Customers

If you happen to be overseas when you internet goes out and you need technical support, iiNet conveniently has a number for you.

For iiNet internet customers travelling abroad, the international iiNet contact number is: +61 8 9214 2222.

Support is available via the international line from 8am - 11pm AEST on weekdays and 8:30am - 8pm AEST on weekends. Keep in mind that when calling the iiNet international number, your call will be charged at the international calling rates established by your phone plan.

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Our Broadband Experts can help you Monday to Friday 9am to 8pm, and Saturdays from 9am to 4pm.

iiNet Technical Support

If you are a residential customer, you can get 24/7 iiNet technical support by calling 13 22 58 or at the following iiNet email address: support@iinet.net.au.

If you're a business customer, you can contact iiNet technical support by dialling 13 86 89 or writing to the following iiNet email address: bizsupport@iinet.net.au.

The iiNet support team is available from Monday to Friday 8am - 9pm, and weekends from 9am - 5:30pm.

If you are experiencing and iiNet outage, it's best to the next section on iinet outages and checking your network status before calling the iiNet support line.

Internet related items

iiNet Outages & Network Status

If you have an an iiNet outage, you can check your network by using the iiNet network status checker.

Since you may not have internet, due to your iiNet outage, it's best to use your smartphone's wireless data connection to check your home network status at www.inet.net.au. Once you reach the iiNet home page, simply navigate to the iiNet outage and network status page where you can enter your postcode or your full address to check for iiNet outages in your area.

If your internet is working but taking a while to respond, you can also do a speed test to troubleshoot internet speed issues.

Other iiNet Contact Methods: Fax & iiNet Address

If you are still having issues with your iiNet internet and can't seem to get a solution from the iiNet support team, there is a separate iiNet support department, called the iiNet Customer Relations Team, that can help resolve your issue by fax, email or sending a letter in the post.

The iiNet Customer relations team can be reached by fax at 1300 785 632.

For those who prefer written correspondence, the iiNet Email address is: customer-relations@iinet.net.au.

All iiNet customers have access to iiNet Webmail which you can use to contact iiNet or any of your other personal contacts!

You can also mail a physical letter to the following iiNet address for customer relations:

Customer Relations
Ground Floor
502 Hay St, Subiaco
WA 6008

iiNet Email Address

If you prefer to send an email instead of waiting on hold to speak to the iiNet support team, feel free to email iiNet customer service about your query.

You can see all the iiNet email addresses in the table below. Simply click on the relevant iiNet email address to send them an email directly.

iiNet Email Contacts
iiNet Support Department iiNet Email Address
iiNet Email for Sales Queries sales@iinet.net.au
iiNet Email for Home Technical Support support@iinet.net.au
iiNet Email for Billing Queries accounts@iinet.net.au
iiNet Email for Business Sales Queries biz-sales@iinet.net.au
iiNet Email for Business Technical Support & Billing Queries bizsupport@iinet.net.au
iiNet Email for Hosting & Domain Queries

support@iinethosting.net.au​​​​​​​

iiNet Address

Below we details 2 ways to reach iiNet at their different addresses.

You can send letters by post to the support team at the iiNet head office's address here:

Attn: iiNet Support
Ground Floor
502 Hay Street
Subiaco, WA, 6008 Australia

If you would like to drop in, there is also an iiNet iiStore located at this address. The iiStore is a physical store where you can stop in for help relating to your iinet service or to purchase iiNet products.

The iiStore is open 8:30am - 5pm weekdays, and 9am - 5pm Saturday, and is closed on Sundays and public holidays.

iiNet Toolbox for Managing Your Account

If you can't stand speaking on the phone and prefer to resolve issues yourself, iiNet internet customers benefit from complete access to the online account management platform, iiNet Toolbox. The iiNet Toolbox you lets you manage nearly all aspects of your iiNet account online.

With iiNet toolbox, you can:

Yellow Laptop
  • Check your internet and mobile data usage
  • Check your payment details and invoice history
  • Pay your iiNet bill
  • Manage your iiNet webmail settings
  • Find & edit iiNet account details like your customer ID & username

To access your iiNet Toolbox, simply log in using the username and password you created when signing up to your iiNet service. If you can't remember your iiNet login, you can find your iiNet username on your most recent invoice. From there, you can request a new password directly on the iiNet login page or by visiting iinet.net.au/password.

How to Contact iiNet to Pay a Bill

You can pay your iiNet bill quickly and easily online using your iiNet Toolbox account.

However, if you prefer paying your bill by phone, the iiNet contact number for residential billing is: 13 22 58

Residential customers can also use your iiNet Webmail account to write to the following email address for billing support: accounts@iinet.net.au.

If you are a business customer, you can pay your bill by calling the following iiNet contact number: 13 86 89 

Business customers can also contact billing support via email at bizsupport@iinet.net.au

Subscribe to an iiNet Broadband Service

contract & pen

If you want to sign up to an iiNet internet plan for your home, you can sign up online, call iiNet sales at 13 19 17, or email iiNet at: sales@iinet.net.au.

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