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Exetel: Broadband and Mobile Offers, How to Sign Up and Reviews

Exetel has been around since the 1990s, originally providing consulting services to customers before switching to the ISP and mobile network sector. Since then, Exetel has amassed over 240,000 residential telecom customers across Australia. Keep reading more below for more information about Exetel, the services they offer, and more and let Selectra help you find your new Australian broadband or mobile provider.

Overview of Exetel

Exetel is an Australian-owned ISP, providing network services to customers across Australia. Exetel first started in the 1990s as a technology consulting company, a service it provided until 2003. Following 2003, Exetel switched gears and began providing telecommunication services, beginning with ADSL.

Today, Exetel provides broadband services including ADSL/ADSL2+, NBN, and mobile and wireless broadband, as well as cellular services through the Optus Network.

Exetel Network Coverage

Exetel offers network services, including mobile broadband, wireless broadband, and cellphone plans, through the Optus Network. Optus coverage extends across the majority of the southern coast in major cities, with network service extending into the Northern Territory. Coverage is expected to increase over the next six months, especially in the Perth area.

Offers Through Exetel

Exetel offers flexible and customizable broadband and mobile plans to suit the needs of their customers, with a variety of services available including NBN, ADSL, fibre, and mobile and wireless broadband, as well as mobile phone services.

Exetel NBN Broadband Plans

Exetel offers NBN customers three broadband plans, at speeds of NBN25, NBN50, and NBN100. Each plan comes with unlimited data, no lock-in contract, and fee-free activation. In addition, customers can opt to receive an NBN modem, free if they stay with Exetel for at least 6 months ($79 for customers who choose to cancel their Exetel service within six months).

NBN Plans
  Unlimited NBN25 Unlimited NBN50 Unlimited NBN100
Price $69 / month $79 / month $99 / month
Average Speed* 20Mbps 40Mbps 77Mbps

* Average evening download speed between 7 pm and 11 pm

Customers can also choose to include a phone service with their Exetel NBN plans. Home phone services come in two plans; pay-as-you-go (free monthly contract with call rates) or $10 / month which comes with unlimited local, national, mobile, 1300 / 13, and international calls to certain countries.

ADSL / ADSL2+ with Exetel

Exetel has two ADSL2+ broadband plans available. Both plans come with free activation, a home phone line with pay-as-you-go call rates, and a free upgrade once NBN is available to your area as well as unlimited data.

ADSL2+ Plans
  12 Month Contract No Lock-in Contract
Price / Month $59.99 / month $59.99 / month
Additional Benefits 2 months free
Free NBN-ready modem
1st month free
Modem Costs $0 Modem $59 fee (+$20 shipping)

Customers who opt for a 12-month contract can receive a free NBN-ready broadband modem. If customers opt for ADSL with no lock-in contract, they can choose to receive an NBN-ready modem for an additional, one-time, $59 fee (+$20 shipping fee).

Phone Bundles?Bundling home phone and ADSL services with Exetel can save you an additional $5 / month on phone line rental cost when compared to standalone phone services for $30 / month.

Exetel Fibre Broadband

Customers interested in fibre broadband with Exetel have the option to choose a customizable fibre broadband plan that suits their needs. Exetel offers a 12-month contract with no activation fee and a free wifi modem or a month-to-month contract with a $59 activation fee and an optional $59 wifi modem.

Customers can then choose the speed they want for their fibre broadband, and opt to add unlimited home phone VoIP ($10 / month).

Available Fibre Broadband Speeds
  Unlimited Fibre12 Unlimited Fibre25 Unlimited Fibre100
Evening Speeds* 9Mbps 20Mbps 77Mbps
Price / month $59.99 / month $69.99 / month $89.99 / month

*Typical evening speeds between 7 pm to 11 pm

Home Wireless Broadband with Exetel

Exetel mobile broadband is available on either a 12-month contract (with a half-price wifi modem) or no lock-in contract (with full-price wifi modem). Exetel offers customers the NetComm 4G Modem, available on the Optus Network with speeds up to 12/1Mbps and support for up to 64 device connections.

Wireless Broadband Plans
Contract Type 12-month Contract No Lock-in Contract
Price / Month $69 / month $69 / month
Data Allowance* 250GB data 250GB data
Modem Cost +$94.50 Wifi Modem
+$20 Delivery Fee
+$189 Wifi Modem
+$20 Delivery Fee
Total Minimum Cost $942.50 $278

*Additional data allowance available at $10 / 5GB block (maximum 5 blocks for 50GB total)

Exetel Mobile Broadband (Data Only) Plans

Exetel has five, data-only, mobile broadband plans available to customers on the Optus 4G network. Each plan comes on a no lock-in contract, at data allowances starting at 1.5GB / month. Exetel’s data-only SIM cards have zero activation, delivery, or set-up fee, and customers can switch their data plan at any time for no additional cost.

For an additional $69, customers also have the option of adding a USB modem to their data-only plan.

Data Only Plans
GB / Month 1.5GB 8GB 15GB 60GB 90GB
Price / Month $9.99 $19.99 $29.99 $59.99 $79.99
Price / GB $6.66 / GB $2.50 / GB $2.00 / GB $1.00 / GB $0.89 / GB

Exetel SIM-Only Mobile Plans

Each of Exetel’s five no-contract, SIM-only, mobile phone plans run on the Optus network. SIM-only plans start at $9.99 / month for 1GB of data and 300 minutes for national calls and go up to $29.99 / month for 18GB of data and unlimited national call and text plus $500 international call value. Exetel SIM cards come with zero upfront costs.

SIM-Only Mobile Phone Plans
GB / Month 1GB 3GB 6GB 10GB 18GB
Price / Month $9.99 $14.99 $19.99 $24.00 $29.00
National Call 300 minutes Unlimited Unlimited Unlimited Unlimited
National Text Unlimited Unlimited Unlimited Unlimited Unlimited
Call Value
N / A N / A $50 call value $300 call value $500 call value

Exetel Home Phone Plans

For $30 / month, Exetel offers a pay-as-you-go home phone rental plan on the Telstra network, with the option to include an ExeChat call pack for an additional monthly price. Customers who opt to bundle their home phone line with their ADSL2+ broadband can save $5 / month off their phone bill.

Exetel ExeChat Call Packs
  National Mobile Global
Features Unlimited local, national, 13/1300 calls
Calls to Australia Mobiles: 35c/min + 35c/call
International PAYG rates
Unlimited local, national, 13/1300 calls
Unlimited calls to Australian mobiles
International PAYG rates
Unlimited local, national, mobile, and 13/1300 calls
Unlimited international calls to select countries
Price / Month $10 / month $20 / month $30 / month

How To Sign Up with Exetel

Customers can sign up to any Exetel service online. For broadband services, customers will need to indicate their address, in order to find out what broadband plans are available. When signing up for broadband or mobile, customers will also need to provide a valid form of identification such as a drivers license, passport, or Medicare Card.

In addition, customers can dial Exetel’s customer service number 13 39 38 weekdays between 8:30 am and 8 pm, and weekends 10 am to 7 pm in order to speak to an Exetel sales team member.

My Exetel Online

My Exetel is the online platform for Exetel customers to manage and monitor their services. Through My Exetel, customers can pay bills and recharge their prepaid phone services, change account details, organize their move, and more.

Moving House?If you’re planning to move and have a contract with Exetel, be advised you might be charged an early contract termination fee in addition to a relocation/connection disconnection fee.

Pay an Exetel Bill

Customers can pay their Exetel bill online via My Exetel. In addition, customers can dial the Exetel customer service phone number at 13 39 38 between 8:30 am and 5:30 pm during the weekdays to pay their bill over the phone. Customers with any billing issues can dial this same number for help resolving their problem.

Contact Exetel Customer Service

Exetel customer service can be reached at 13 39 38. While the phone number for different enquiries stays the same, the hours to reach customer service for your specific problem might differ.

Exetel Customer Service Hours
Enquiry Hours Available
Order a New Service 8:30 am to 8 pm Monday to Friday
10 am to 7 pm Weekends
Technical Support 8:30 am to 11 pm Monday to Sunday
Check my Order Status 8:30 am to 11 pm Monday to Friday
Pay a Bill 8:30 am to 5:30 pm Monday to Friday
Billing Issues 8:30 am to 5:30 pm Monday to Friday

Reviews of Exetel

Customer reviews of Exetel are mixed. Some customers report easy communication with Exetel customer service, and swift and easy set up of new broadband services while others cite frequent drop-outs and slower-than-average download speeds during evening hours, even with premium NBN.