Ultimate Guide to Moving House with Superloop: Hassle-Free NBN Transfer
Moving to a new home is exciting, but it comes with a long to-do list. One key task—often overlooked—is transferring your internet service. No one wants to settle in only to realize they’re disconnected from work, streaming, and daily online activities. Luckily, Superloop makes moving your NBN service easy. With just a few simple steps, you can transfer your connection to your new address with minimal hassle. This guide will walk you through the process, from checking availability to troubleshooting any issues.
How to Transfer Your NBN to a New Address with Superloop
Relocating your Superloop NBN service is easier than you might think, but it’s crucial to follow the right steps to avoid delays. The first thing you need to do is check whether your new address is NBN-ready. Superloop provides an online Moving House Map, which allows you to enter your new address and confirm the availability of NBN services in the area.
Once you’ve confirmed that your new home is NBN-compatible, the next step is to contact Superloop’s customer support. They will guide you through the relocation process and let you know if any additional steps are required. It’s always best to get in touch with them well before your moving date to ensure a smooth transition.
If you already have a Superloop modem, you may be able to take it with you. However, certain NBN connection types require specific modems or additional hardware, so it’s important to check whether your current setup is compatible with the new location.
New House? – Get set up now!
Set up utilities at your new home in just one click!
Superloop NBN Moving House Costs & Considerations
One of the most common concerns when relocating NBN services is whether there are any fees involved. In many cases, Superloop allows you to transfer your service without additional charges, but it depends on your contract and the specifics of your new address. If you are still under a contract, there may be exit fees should you decide to switch providers instead of relocating your existing service.
If you are using an FTTN (Fibre to the Node) connection, you may need to configure your modem with the correct Superloop FTTN settings to ensure it works properly in your new home. If your existing modem is incompatible, you might need to purchase a new one, which could involve extra costs.
Superloop is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Superloop Today!
Superloop is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Superloop Today!
Activation Timeline: How Long Will It Take?
Understanding the expected timeline for your NBN relocation can help you plan your move effectively. In general, Superloop aims to activate your internet within a few business days, but this timeline can vary based on several factors. Here are some you may want to consider:
- Network congestion
- The type of NBN connection available at your new home
- Technician availability
Delays can happen, but there are ways to minimize them. Booking your transfer in advance is the best way to ensure your service is up and running as quickly as possible. If you require immediate internet access on your moving day, consider using a temporary mobile hotspot as a backup solution until your Superloop NBN is fully activated.
Troubleshooting Common Moving Issues
Even with proper planning, you may encounter some challenges when setting up your internet in your new home. If your connection isn’t working after relocation, check for Superloop internet outages in your area. Outages can sometimes occur due to maintenance or unforeseen network issues.
If your internet speed is significantly slower than expected, verify your Superloop NBN settings to make sure everything is configured correctly. Sometimes, switching to a different Wi-Fi channel or upgrading your modem firmware can improve speeds.
Another common question is whether you can relocate your NBN connection box. In most cases, the connection box is tied to the property and cannot be moved. However, if your new home doesn’t have the necessary equipment, Superloop will guide you on how to get it set up.
Can you contact NBN directly?
For most issues, iiNet will be your main point of contact. However, if you’re facing issues with NBN infrastructure itself, you might need to reach out to NBN Co directly.
Superloop Contact Methods
For most enquiries and support help, the best Superloop contact method is online using their Superloop Contact form.
You can find the Superloop contact form online, and use it for:
- Feedback on a Superloop Help Centre article
- Superloop billing enquiries
- Submit a Superloop complaint
- Ask an enquiry about Superloop internet sales
- Send a Proof of Occupancy submission
- Superloop technical support
Superloop does offer phone numbers and email addresses, as well as physical office locations across the country, which you can find more information about below.
Superloop Contact - Offices and Phone Numbers
The main Superloop number is 1800 57 87 37, which can be used for both Superloop support and sales help including moving house, and NBN support.
In addition, Superloop has a number of offices across Australia including the head office in Brisbane.
Here, you can find all Superloop numbers and office addresses if you need to contact Superloop directly:
| Superloop Office Location | Superloop Office Address | Superloop Number |
|---|---|---|
| Brisbane (Head Office) | Level 1, 545 Queen Street, Brisbane, QLD 4000 | AU: 1300 558 406 Overseas: +61 7 3905 2400 |
| Sydney | Level 18, 9 Hunter Street, Sydney, NSW, 2000 | 1300 558 406 |
| Melbourne | Suite 2, Level 26, 150 Lonsdale Street, Melbourne VIC, 3000 | 1300 558 406 |
| Adelaide | Level 19, 11 Waymouth Street, Adelaide, SA 5000 | 1800 57 87 37 |
| Perth | Suite 2, 578 Murray Street West Perth WA, 6005 | 1300 558 406 |
| Superloop Warehouse | U11 & U 12/8 - 20 Queen Street, Revesby, NSW, 2212 | 1300 558 406 |
Superloop Contact - Email Addresses
If you’re looking to contact Superloop online, your best bet is to use the Superloop Contact Form. However, there are two residential email addresses you can use to email Superloop if necessary.
Below you can find Superloop email addresses for general residential help, residential sales enquiries, and complaints.
| Superloop Department | Superloop Email Address |
|---|---|
| General | [email protected] |
| Sales | [email protected] |
| Complaints | [email protected] |
Superloop Support
If you’re in need of residential Superloop support for your Superloop internet service you can find help online, with the Help Centre.
The Superloop Help Centre contains a number of different articles and guides to help you set up, manage, and troubleshoot your services. However, customers can also use the main Superloop number - 1800 57 87 37 - if they prefer to speak to a Superloop support representative directly.
Superloop is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Superloop Today!
Superloop is Among the Cheapest Broadband Providers in Australia!
Sign Up or Switch to Superloop Today!
Superloop Contact for Complaints
The easiest way to submit a complaint to Superloop is to do so with their online form, simply choose “I’d like to submit a complaint” and fill out the required information.
However, you can also find other methods for contacting the Superloop complaints team such as phone, email, fax, and post:
| Superloop Contact Method | Superloop Complaints Contact |
|---|---|
| Superloop Number | 1800 733 418 (toll-free) or; (08) 7123 2901 |
| Superloop Email | [email protected] |
| Superloop Fax | (08) 7123 2902 |
| Superloop Postal Address | 24-25 Greenhill Road, Wayville 5034 |
When filing a complaint to Superloop, you’ll need to include details such as your personal information, Superloop account information, contact details, details about your complaint, and desired outcome. Once you file a complaint you will be given a unique Superloop complaint reference number to track your complaint status.
How to Cancel Superloop
If you decide not to transfer your service and instead switch to a different provider, you’ll need to cancel your Superloop account. Before doing so, check if you are under a contract with exit fees. If there are fees involved, compare them to the cost of transferring your service to see which option is more economical.
To cancel, simply contact Superloop’s customer service and request termination. Be sure to ask about any final charges or steps required to complete the cancellation process. Also, make sure to check out other NBN services to make sure you get the best deal at your new house.
Not sure which NBN speed is right for you?
Learn more about NBN speeds and NBN providers
Smoothly Moving Your Superloop NBN
Moving house doesn’t have to be stressful, and with the right preparation, transferring your Superloop NBN service can be a easy experience. The key to a hassle-free relocation is planning ahead. Start by checking the NBN availability at your new address, contacting Superloop in advance, and being prepared for possible delays.
If you’re using your existing modem, make sure it’s compatible with your new address’s NBN connection type. If you need a new modem, order it ahead of time to avoid interruptions. Lastly, keep Superloop’s customer support contact details handy so you can quickly resolve any issues that arise.
Want to Switch to a New Energy Provider?
Speak to an agent or see more plans for free !
Superloop NBN FAQ
How do I transfer my NBN to a new address?
To transfer your Superloop NBN, check your new address’s NBN availability, contact Superloop, and schedule your relocation.
What is the exit fee for Superloop?
Exit fees depend on your contract terms. If you are on a no-lock-in plan, there may be no fees.
How do I transfer ownership of a Superloop account?
To transfer ownership, contact Superloop’s customer service and provide the necessary details for account transfer.
Is Superloop a lock-in contract?
Superloop offers both contract and no-contract options. If you’re on a contract, early termination fees may apply.
How do I cancel Superloop?
Contact Superloop’s support team to request cancellation. Be sure to ask about any final fees or charges.
