Live chat & messaging
A virtual assistant handles basic questions 24/7 through live chat and the app, and a live agent is available during business hours. It is the quickest way to get help without waiting on the phone.
Woolworths Mobile · Contact
Woolworths Mobile · Contact
Contact Woolworths Mobile: support & account
Woolworths Mobile, branded Everyday Mobile from Woolworths, is a mostly online provider, so its fastest support channels are the app and live chat. You can still call to speak to an Australian-based agent during business hours. Here is every way to contact Woolworths Mobile, manage your account in the app, recharge, and lodge a complaint if something goes wrong.
1300 10 1234
any phone
1665
free from your service
24/7
app messaging
Online
account & recharge
Get in touch
How to contact Woolworths Mobile
Woolworths Mobile uses one main number for most needs, plus the same line for complaints and financial hardship. The fastest channel for most queries is 24/7 messaging in the Everyday Mobile app or live chat.
| Reason | Phone | Hours |
|---|---|---|
| General customer service | 1300 10 1234 | Mon–Fri 9am–5pm, Sat 10am–4pm (AEST) |
| Free from a Woolworths Mobile service | 1665 | Same hours, no call cost from your service |
| Complaints & feedback | 1300 10 1234 | Or lodge a complaint in your online account |
| Financial hardship support | 1300 10 1234 | Ask for the hardship team |
Email & postal address
Email customer care at [email protected], or write to Woolworths Mobile, 1 Woolworths Way, Bella Vista NSW 2153.
Self-service
The Everyday Mobile app & recharge
As a mostly online provider, Woolworths Mobile puts almost everything in the Everyday Mobile app and your online account. It is the one-stop place to manage plans, recharge, pay bills and update your details.
Manage plans & usage
View your plan terms and inclusions, track your data usage, buy add-ons and international inclusions, and redeem bonus data, all from the Everyday Mobile app.
Recharge & billing
Recharge prepaid, set up or edit auto-recharge, view current and past bills, make a payment and set up auto payments by direct debit.
Account & SIM
Update your details, find your Everyday Rewards number, change your password, order a replacement SIM for a lost or faulty card, and update your voicemail settings.
Three ways to recharge. Recharge prepaid in the Everyday Mobile app, set up auto-recharge so it never lapses, or buy a recharge voucher at a Woolworths supermarket. Bills on SIM-only plans can be paid by direct debit, online or by BPAY using the biller code on your bill.
If something goes wrong
Complaints & how they are handled
If you are unhappy with your plan or service, you have the right to lodge a formal complaint. Woolworths Mobile aims to resolve complaints quickly and will keep you updated on progress.
How to lodge a complaint
Submit a complaint by phone on 1300 10 1234, through live chat, in your online account using the complaint form, or in writing by post.
Response times
Woolworths Mobile aims to resolve complaints as quickly as possible, typically within 15 working days. Written complaints are acknowledged within two days of being received.
Postal address
Send written complaints to Woolworths Mobile, 1 Woolworths Way, Bella Vista NSW 2153. If you cannot reach a resolution, you can escalate to the Telecommunications Industry Ombudsman.
Struggling to pay? Call 1300 10 1234 and ask about financial hardship support. Woolworths Mobile can offer options such as short and long-term payment plans, a review of your current plan, and tools to monitor your usage so you avoid extra charges.
Common questions
A Selectra expert answers your Woolworths Mobile contact questions
Call 1300 10 1234 from any phone, or 1665 free from a Woolworths Mobile service. Customer service is open Monday to Friday 9am–5pm and Saturday 10am–4pm (AEST), and closed on Sundays and national public holidays.
As a mostly online provider, Woolworths Mobile's fastest channels are the Everyday Mobile app and live chat. You can message support 24/7 through the app, with a live agent available during business hours. Most account tasks can be done in the app or your online account without calling.
The easiest way to recharge is through the Everyday Mobile app or your online account: open the app, choose "Recharge" and pay by card. You can also set up auto-recharge, or buy a prepaid recharge voucher at a Woolworths supermarket.
You can lodge a complaint by phone on 1300 10 1234, through live chat, in your online account, or by post to Woolworths Mobile, 1 Woolworths Way, Bella Vista NSW 2153. Woolworths aims to resolve complaints quickly, typically within 15 working days, and acknowledges written complaints within two days.
Activate a new SIM in the Everyday Mobile app or online with your SIM serial number and a valid ID. For a replacement SIM, open the app, select your number, go to settings, choose "Change SIM Card", enter the new serial number and confirm. If you get stuck, call 1300 10 1234.
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