Woolworths Mobile Contact | Phone Number, Login & Complaints

The general Woolworths Mobile contact number is 1665 with a Woolworths mobile phone and 1300 10 1234 from any other phone. Are you trying to find additional Woolworths Mobile contact information? Do you need help with your prepaid or postpaid Woolworths Mobile plans, want to speak to Woolworths Mobile customer service, or find the Woolworths Mobile contact number? No matter what you need, you can find more information about Woolworths Mobile including managing your account online, contacting Woolworths complaints team, and managing your Woolworths Mobile plans by reading more below.

Woolworths Mobile Contact Methods

As a mostly online mobile provider, with a comprehensive app and account management platform, Woolworths Mobile doesn’t have many contact options. If you’re looking to speak to a live Woolworths Mobile customer service agent, you can by either calling 1300 10 1234 or online with Woolworths Mobile live chat during their business hours.

Below we will go into more detail about all Woolworths Mobile contact methods.

Woolworths Phone Number

The Woolworths Mobile phone number can be difficult to find, as it’s recommended that you stick to Woolworths online contact methods. However, if you want to speak to a Woolworths Mobile customer service representative you can from Monday to Friday 9am to 5pm, and Saturdays from 10am to 4pm.

The Woolworths Mobile phone number is: 1300 10 1234

Woolworths Online Contact by Live Chat

If you’d rather not speak on the phone, Woolworths online contact via Live Chat is available 24/7 with their Live Chat virtual assistant, Olive, who can help answer your basic questions about your Woolworths Mobile plans and services.

If you need to speak to a live agent, Woolworths online contact hours are: Monday to Friday from 9am to 4:30pm (AEST), and Saturdays from 10am to 3:30pm.

Woolworths Mobile Login

For most account management and help, your Woolworths Mobile online account is there to help you manage all your Woolworths Mobile services in one place.

Use your Woolworths Mobile login to:

• Update account information & contact details
• Manage billing & payments
• Track your mobile usage
• Activate & recharge your plans
• Easily get in touch with Woolworths Mobile customer service

You can access your Woolworths login Woolworths Mobile login or by downloading the Woolworths Mobile app onto your mobile device. If you don’t already have a Woolworth's account, you can easily create one online. To sign up, you just simply enter your email and a password. These details are then used to login to My Account online and the Mobile App. Learn more about the Woolworths Mobile app below!

Woolworths Mobile App

As a predominantly online mobile phone provider, the Woolworths Mobile app is your one-stop shop for everything you need to manage your Woolworths Mobile phone plans and services. With the Woolworths Mobile app you can:

 Manage your Woolworths Mobile plans and services, view the terms of your plan, track your data usage, purchase add-ons and voice inclusions such as international calling, redeem bonus data, and view plan inclusions.

 Recharge your Woolworths Mobile prepaid plans, set up auto-recharge, view current and past bills, view previous payments, make a payment, and set up auto payments.

 Change your account details, find your Everyday Rewards number, change your password, order a new SIM for a lost or faulty card, and update your voicemail settings.

 Set up parental controls including enabling and disabling data services.

Managing Your Woolworths Mobile Plans

Woolworths Mobile plans and services include:

• Smartphones on a plan
• SIM-only phone plans with no lock-in contract
• Prepaid mobile plans with 30-day expiry
• Long-expiry prepaid mobile plans
• Add-ons and international roaming

Below you’ll find all the ways you can manage your Woolworths Mobile plans including activating and recharging a prepaid Woolworths Mobile plan, paying a postpaid bill, and finding financial support if you’re experiencing difficulties paying your bill.

Woolworths Mobile Activate

You can easily activate your Woolworths Mobile plans online. In order to activate your mobile plan, you will need:

• The Woolworths Mobile activate code: A 9 or 13 digit number found on your Woolworths Mobile SIM card
• A valid form of ID such as a drivers license, Australian Passport, International Passport with a Valid Visa, or Medicare card
• A credit or debit card if you’re setting up auto payments
• Current phone account details if you want to port your current phone number

If you need to activate a replacement SIM card for one of your current Woolworths Mobile plans, you can through the Woolworths Mobile app or your account online.

To activate a replacement Woolworths Mobile SIM card:

1. Open the Woolworths Mobile app or log into your account
2. Select your current phone number
3. Go to “Menu” and choose “Settings”
4. Choose “Change SIM Card”
5. Enter the serial number printed on your new SIM card
6. Select “Change SIM”

Once you’ve finished activating your replacement SIM card, and selected “Change SIM” you can insert the replacement into your device. During the activation process, if you get stuck you can give customer support a call.

The Woolworths Mobile contact number is: 1300 10 1234

Woolworths Mobile Recharge

The easiest way to carry out a Woolworths Mobile recharge for a prepaid mobile phone plan is to recharge through the Woolworths Mobile app or online account. Simply open up the Woolworths Mobile app on your phone, or log into your account online, and choose “Recharge” from the menu.

You can also use the Woolworths Mobile app to add, update, change, or remove auto-recharge. To manage your Woolworths Mobile auto-recharge options, open up the Woolworths Mobile app and select “Auto-recharge Options” from the menu.

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Woolworths Mobile Network

Woolworths Mobile phone plans use part of the Telstra 3G and 4G network, with a combined coverage of 98.5% of the Australian population over 1.3 million kilometres squared. As of yet, Woolworths Mobile does not have access to the Telstra 5G network.

If you’re experiencing issues with your Woolworths Mobile coverage, or are having trouble connecting, it’s recommended to:

1. Reset your phone
2. Check your Woolworths Mobile network coverage online
3. Check for any planned or unplanned outages
4. Ensure you’ve paid or recharged your Woolworths Mobile service
5. Test your SIM card in another device. If it’s still faulty request a replacement SIM card
6. Request Woolworths support online

Woolworths Mobile Bill Payment

If you have a Woolworths Mobile SIM-only mobile phone plan or a smartphone on a plan, you’ll have a billing cycle you need to pay every month. There are three ways to pay a Woolworths Mobile bill.

Woolworths Mobile bill payment methods are:

1. Setting up Auto Payment using a nominated credit or debit card. You can set up a direct debit via the Woolworths Mobile App or your online account.
2. Immediately online or paying through the Woolworths Online.
3. BPAY using the biller code details found on the bottom of your latest Woolworths Mobile phone bill.

Woolworths Mobile Contact for Financial Hardship Support

If you’re having trouble paying your Woolworths Mobile phone bill, you might be eligible for financial hardship support.

To call Woolworths Mobile financial hardship team, dial: 1300 10 1234

Woolworths Mobile might be able to offer different options to help during a financial crisis such as:

• Short and long term payment plans
• Review of your current Woolworths Mobile plan
• Discuss other phone plan options such as prepaid or postpaid
• Tools to manage and monitor data and call usage to avoid additional charges

Woolworths Complaints

If you’re dissatisfied with your Woolworths Mobile plan or service, you have the right to submit a formal complaint to the company. You can submit a complaint using the Woolworths Mobile contact number, Live Chat, or written post.

Once you submit your complaint, the Woolworths complaints team will aim to resolve it as quickly as possible usually within 15 working days. If you send a written complaint or issue, Woolworths complaints team will acknowledge your complaint within two days of receiving it. Below are all the Woolworths Mobile contact methods for the Woolworths Complaints team.

If you are not satisfied with your woolworths mobile experience or products, you can also lodge a complaint via your Woolworths Account. Once you login, you can access the complaint form and their customer support team will get back to you as soon as possible.

Cancel Woolworths Mobile

If you would like to cancel your Woolworths service and no longer want to keep your mobile number, then look no further. Below are the steps to take if you wish to cancel Woolworths Mobile:

1. Login to the Everyday Mobile from Woolworths App
2. Press "Options”, then "Mobile"
3. Select "Cancel My Service"
4. If you have any fees, they will be shown here
5. Once you read and accept the terms and payout costs, press "Yes" and then “Confirm”

To check your cancellation fees ahead of time, you can login to the Everyday Mobile Woolworths app, select the number you want to view and tap on the information "i" on the dashboard. Any early termination or other cancellation fees will be listed here.

By Sarah Sheedy

Energy & Telecom SEO Specialist

Sarah is our website & content expert for the Australian energy and telecom market.