Boost Mobile Contact | Phone Number, Live Chat & My Boost Mobile

By Sarah Sheedy

Energy & Telecom SEO Specialist

The general Boost Mobile contact number is 125 8881 for current Boost Mobile customers and 1800 100 933 for new customers. Are you looking for additional Boost Mobile contact information? Keep reading to find all the ways you can contact Boost Mobile Australia no matter if you're a new or long-time customer. Find Boost Mobile Live Chat, phone numbers, and how to activate and recharge your Boost Mobile prepaid phone plan using the My Boost Mobile app, all with our Boost Mobile contact guide below.

Boost Mobile Contact for Customer Service

If you’re looking to contact Boost Mobile Australia customer service you can by Live Chat or over the phone, with both contact methods available 7 days a week.

Boost Mobile Live Chat is recommended, as it’s the quickest and easiest Boost Mobile contact method with extended business hours. However, customers can also call Boost Mobile using one of the phone numbers below, depending on your situation.

Boost Mobile Contact Numbers

There are two Boost Mobile phone numbers available to customers, depending on if you're an existing customer or looking to sign up for one of the many Boost Mobile plans available.

If you’re a current Boost Mobile customer, you can call customer service with the Boost Mobile phone number: 125 8881.

However, if you’re not yet a customer and want to sign up for a Boost Mobile plan, or you’re a new Boost Mobile customer who needs help with an order or activation, you can use the Boost Mobile phone number: 1800 100 933.

Boost Mobile customer service is available by phone 7 days a week, from 8am to 8pm.

Boost Mobile Email Address

Boost Mobile does not have a direct email address for customers looking to contact customer service. However, if you need support for a Boost Mobile refurbished device, you can find help by emailing [email protected].

In addition, if you’d like to send either a compliment or a complaint to Boost Mobile you can do so by emailing [email protected].

Boost Mobile Live Chat

Boost Mobile Live Chat is the easiest and quickest way to contact Boost Mobile. You can find Boost Mobile Live Chat online with extended business hours beyond their call centre.

Boost Mobile Live Chat is available 7 days a week, from 7am to 11pm.

Boost Mobile Opening Hours

Boost Mobile customer service is available 7 days a week, with hours differing if you want to call Boost Mobile or contact them via Live Chat. The Boost Mobile customer service call center is available Monday to Sunday from 8am to 8pm, while Boost Mobile Live Chat hours are Monday to Sunday from 7am to 11pm.

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My Boost Mobile Login & App

Note: If you joined Boost Mobile before 2 Feb 2021 and are still on an old Boost Mobile prepaid plan, you need to use the old Boost Mobile app downloadable for iOS and Android.

The new My Boost Mobile app is available to customers who either signed up with Boost Mobile after 2 Feb 2021, or who have been switched over to one of the latest Boost Mobile prepaid mobile phone plans. The new My Boost Mobile app allows you to manage your prepaid mobile phone service all in one place.

• Recharge and set up auto recharge
• Check your prepaid balance
• See your data usage and inclusions
• Manage multiple services
• View your recharge history and download past invoices

Your My Boost Mobile login is your Boost ID. If you don’t yet have a Boost ID you can create one when you try to login online or when you download the My Boost Mobile app.

Boost Mobile Recharge & Activate

As a prepaid mobile phone plan provider, Boost Mobile phone plans need to be activated and recharged, both of which can be done easily online. Below you can find the ways to activate and recharge your Boost Mobile phone plan.

Boost Mobile Activate

Activating your Boost Mobile prepaid SIM card is a straightforward process and can be done online. After you’ve purchased your mobile phone plan, and your SIM card has been delivered, you can do the activation process online.

To activate your Boost Mobile SIM card you will need:

1. The SIM serial number found on the back of your SIM pack
2. A valid form of ID such as driver’s license, Medicare card, Australian passport, or international passport with a valid Australian visa

Once you have everything you need, you can activate your Boost Mobile SIM card online. If you want to keep your current phone number, make sure to select “Keep existing number” during the activation.

If you’ve chosen to keep your current number, you need to ensure:

1. You get an SMS verifying you want to transfer the number
2. You keep your current SIM card with your previous provider in your phone until the transfer is complete

The number transfer process should take between 4 to 24 hours. If you make the request outside of business hours, including Sundays or public holidays, your request will be processed the following business day. During this time, you can continue to use your current mobile provider until the transfer is finished.

Boost Mobile Recharge

Once you have your Boost Mobile SIM card set up, you have four ways to recharge your Boost Mobile plan.

• Boost Mobile Recharge Methods
• Through the My Boost Mobile app
• Directly online
• Dial #111# from your Boost Mobile phone
• Set and forget with auto-recharge

You can recharge your Boost Mobile plan any of these ways using a valid credit card, PayPal, or Boost Mobile voucher purchased from a retailer.

If you want to set up auto-recharge, you can directly from the My Boost Mobile app if you have a currently active recharge.

1. Log into My Boost Mobile
2. Go to the "Recharge" tab
3. Choose "Auto Recharge"
4. Choose your recharge amount
5. Set up your payment method
6. Confirm your auto-recharge

Boost Mobile Contact for Complaints

If you're dissatisfied with your Boost Mobile service, you can submit a complaint one of three ways.

The easiest and quickest way to resolve a complaint is through the Boost Mobile Live Chat, where they aim to resolve your complaint during the initial chat. If not, Boost Mobile will provide you with a reference number within two days, and aim to resolve your complaint in ten.

If you prefer, you can also send an email or written letter to Boost Mobile Australia. Once Boost Mobile receives your complaint, they’ll provide a reference number within two days, and aim to resolve your concern within 10 days.

When you submit a complaint, make sure to include your full name, date of birth, and Boost Mobile number.