Boost Mobile Contact: Customer Service Phone Number & Live Chat

By Gretchen Oestreicher

Web Content Officer

Do you want to get in contact with Boost Mobile? No matter if you’re looking to get in touch with Boost Mobile customer service by phone or live chat, or want to manage your account using the My Boost Mobile app, you can find all the ways to contact Boost Mobile, no matter your question or query, below.

Boost Mobile Customer Service Contact

If you’re looking to contact Boost Mobile customer service, you can do so easily by Live Chat or over the phone with both contact methods available 7 days a week.

Boost Mobile Live Chat is recommended, as it’s the quickest and easiest way to get in touch with Boost Mobile customer service with extended business hours, but customers can also call Boost Mobile using one of the phone numbers below, depending on your situation and query.

Boost Contact Numbers

Boost Mobile has two phone numbers for customers to contact customer service.

If you’re a current Boost Mobile customer, you can call customer service from your Boost Mobile phone by dialling 125 8881.

However, if you’re not yet a customer and want to become one, or you’re a new Boost Mobile customer who needs help with their order or activation you can call 1800 100 933.

Boost Mobile customer service is available by phone 7 days a week, from 8am to 8pm.

Boost Email Address

Boost Mobile does not have a direct email address for customers looking to contact Boost Mobile customer service. However, if you need support for a Boost Mobile refurbished device, you can find help by emailing [email protected].

In addition, if you’d like to send either a compliment or a complaint to Boost Mobile you can do so by emailing [email protected].

Boost Live Chat

Boost Mobile Live Chat is the easiest and quickest way to contact Boost Mobile. You can find Boost Mobile Live Chat online with extended business hours beyond their call center.

Boost Mobile Live Chat is available 7 days a week, from 7am to 11pm.

Boost Opening Hours

Boost Mobile customer service is available 7 days a week, with hours differing if you want to call Boost Mobile, or contact them via Live Chat. The Boost Mobile customer service call center is available Monday to Sunday from 8am to 8pm, while Boost Mobile Live Chat hours are Monday to Sunday from 7am to 11pm.

My Boost Mobile App

Note: If you joined Boost Mobile before 2 Feb 2021 and are still on an old Boost Mobile prepaid plan, you need to use the old Boost Mobile app downloadable for iOS and Android.

The new My Boost Mobile app is available to customers who either signed up with Boost Mobile after 2 Feb 2021, or who have been switched over to one of the latest Boost Mobile prepaid mobile phone plans. The new My Boost Mobile app allows you to manage your prepaid mobile phone service all in one place.

• Recharge and set up auto recharge
• Check your prepaid balance
• See your data usage and inclusions
• Manage multiple services
• View your recharge history and download past invoices

Your My Boost Mobile login is your Boost ID. If you don’t yet have a Boost ID you can create one when you download the My Boost Mobile app.

Boost Mobile Activate and Recharge

As a prepaid mobile phone plan provider, Boost Mobile SIM cards need to be activated and recharged, both of which can be done easily online. Below you can find the ways to activate and recharge your Boost Mobile phone plan.

Boost Mobile Activate

Activating your Boost Mobile prepaid SIM card is a straightforward process and can be done online. After you’ve purchased your SIM card, and it’s been delivered, you can do the activation process online.

To activate your Boost Mobile SIM card you will need:

1. The SIM serial number found on the back of your SIM pack
2. A valid form of ID such as driver’s license, Medicare card, Australian passport, or international passport with a valid Australian visa

Once you have everything you need, you can activate your Boost Mobile SIM card online. If you want to keep your current phone number, make sure to select “Keep existing number” during the activation.

If you’ve chosen to keep your current number, you need to ensure:

1. You get an SMS verifying you want to transfer the number
2. You keep your current SIM card with your previous provider in your phone until the transfer is complete

The number transfer process should take between 4 to 24 hours, however if you make the request outside of business hours, including Sundays or public holidays, your request will be processed the following business day. During this time, you can continue to use your current provider until the transfer is finished.

Boost Mobile Recharge

Once you have your Boost Mobile SIM card set up, you have four ways to recharge your plan.

• Boost Mobile Recharge Methods
• Through the My Boost Mobile app
• Directly online
• Dial #111# from your Boost Mobile phone
• Set and forget with auto recharge

You can recharge your Boost Mobile plan any of these ways using a valid credit card, PayPal, or Boost Mobile voucher purchased from a retailer.

If you want to set up auto recharge, you can do so directly from the My Boost Mobile app.

1. Log into My Boost Mobile with your Boost ID
2. Go to the Recharge tab and make sure you have an active recharge
3. Select Auto Recharge
4. Select the amount you wish to recharge
5. Choose your payment method
6. Confirm

Boost Mobile Contact for Complaints

If you’ve been dissatisfied with your Boost Mobile service, you can submit a complaint one of three ways.

The easiest and quickest way to resolve a complaint is through the Boost Mobile Live Chat, where they aim to resolve your complaint during the initial chat. If not, you will be provided with a reference number within two days, with aims to resolve your complaint in 10.

If you prefer, you can also send an email or written letter to Boost Mobile. Once Boost Mobile receives your complaint, they’ll provide a reference number within two days, and aim to resolve your concern within 10 days.

When you submit a complaint, make sure to include your full name, date of birth, and Boost Mobile number.