Phone support
Current customers call 125 8881 from a Boost phone. New customers and porting enquiries call 1800 100 933. Both lines are open 7 days, 8am to 8pm.
Boost · Contact
Boost · Contact
Contact Boost Mobile: phone, chat & app
Need to get in touch with Boost Mobile? Whether you want to call customer service, use live chat, manage your account in the My Boost Mobile app or lodge a complaint, here are all the ways to contact Boost Mobile, with the numbers, hours and address you need.
125 8881
current customers
1800 100 933
new customers
8am–8pm
phone, 7 days
7am–11pm
live chat
Get in touch
How to contact Boost Mobile
Boost has two main phone numbers: one for current customers and one for new customers and orders. For most queries, live chat is the quickest channel, and the My Boost Mobile app handles your account around the clock.
| Reason | Contact | Hours |
|---|---|---|
| Current customers | 125 8881 | From a Boost phone · 7 days, 8am–8pm |
| New customers & orders | 1800 100 933 | Sales, activation & porting · 7 days, 8am–8pm |
| Live chat | Online chat | 7 days, 7am–11pm · fastest for most queries |
Live chat & email
Live chat runs 7am to 11pm, 7 days, and is the fastest channel for most queries. There is no general support email, but compliments and complaints go to [email protected].
Self-service
My Boost Mobile app & recharge
The My Boost Mobile app is the easiest way to manage your prepaid service: recharge, check your balance and usage, view your recharge history and manage multiple services in one place. There are four ways to recharge.
My Boost Mobile app
Recharge, check your balance and usage, view recharge history and manage multiple services from your phone, 24/7.
Online
Recharge at boost.com.au with a credit card, PayPal or a Boost voucher. Recharging in your mobile browser does not use your data.
Dial #111#
Recharge straight from your Boost phone by dialling #111#, no app or login needed.
Auto-recharge
Set and forget: store your payment details in the app and Boost recharges you automatically before each expiry.
Good to know. Your My Boost Mobile login is your Boost ID, which you can create when you download the app. You can recharge with a credit card, PayPal or a Boost voucher bought from a retailer, and recharging in your mobile browser does not use your data, so you can top up even when your data has run out.
Complaints
Complaints & head office
If you are unhappy with your Boost service, the quickest fix is live chat, where Boost aims to resolve issues during the initial chat. If that does not work, you will get a reference number within two days and Boost aims to resolve the complaint within ten. Always include your full name, date of birth and Boost number.
| Channel | Details |
|---|---|
| Live chat | Online chat, 7am–11pm, 7 days · fastest resolution |
| [email protected] | |
| Head office (written complaints) | 429, 5 Lime Street, Sydney NSW 2000 |
Thinking of switching? Before you contact Boost, it pays to check how it compares. See our full Boost Mobile review or compare it against every network in our mobile plans comparison.
Common questions
A Selectra expert answers your Boost contact questions
Current customers can call 125 8881 from their Boost phone. New customers, order enquiries and number porting use 1800 100 933. Both lines are open 7 days, 8am to 8pm.
Boost Mobile live chat is available online from 7am to 11pm, 7 days a week, and is usually the fastest way to get support or resolve most queries.
There is no general customer service email. Compliments and complaints can be sent to [email protected], and refurbished device support is at [email protected].
Phone support is open 8am to 8pm, 7 days. Live chat is open 7am to 11pm. The My Boost Mobile app lets you manage your account 24/7.
Live chat is the quickest way to resolve a complaint. For a formal complaint, email [email protected] or write to Boost Head Office, 429, 5 Lime Street, Sydney NSW 2000. Include your full name, date of birth and Boost number.
100% free
Compare
in minutes
Independent comparison
On the phone to Boost? Make sure you are on the right plan
Boost gives you the full Telstra network for less, but a quick comparison can confirm you are on the best-value prepaid plan for how you use your phone. Compare Boost against every network and reseller, free and impartial.