Live chat & online
amaysim live chat is on its website during customer service hours: Monday to Friday 8am to 6:45pm, weekends 10am to 5:30pm. Use it for account, sales and general questions without waiting on hold.
amaysim · Contact
amaysim · Contact
Contact amaysim: support & account
The main amaysim contact number is 1300 808 300, or dial 567 free from an amaysim mobile. Below you will find every way to reach amaysim, plus how to manage your account in the My amaysim app, activate or recharge your SIM, and lodge a complaint if something goes wrong.
1300 808 300
from any phone
567
free from amaysim
7 days
customer service
App
manage online
Get in touch
How to contact amaysim
amaysim uses one main number for most needs, plus a free number from your amaysim mobile. The fastest channel for most queries is the My amaysim app or live chat, both available during customer service hours.
| Reason | Phone | Hours |
|---|---|---|
| amaysim contact number (any phone) | 1300 808 300 | Mon–Fri 8am–6:45pm, Sat–Sun 10am–5:30pm |
| Free from an amaysim mobile | 567 | Same hours, no charge from your amaysim SIM |
| Recharge voucher redemption (SMS) | 568 | Text your 10-digit voucher code to redeem |
| Public holidays | 1300 808 300 | 10am–6pm on public holidays |
Customer service hours
Phone and chat support run 7 days: Monday to Friday 8am to 6:45pm, Saturday and Sunday 10am to 5:30pm, and public holidays 10am to 6pm. The app and online account are available around the clock.
Manage your account
My amaysim app, login & recharge
My amaysim is your one-stop account for every amaysim service. Use your login in the app or online to check usage, change plans, update payment details and recharge, 24/7.
My amaysim app & login
Log in with your mobile number or email and password to check your data usage and balance, change or renew your plan, update payment details, manage auto-recharge and refer a friend. Forgotten your login? Reset your password online or call 1300 808 300.
Recharge & activation
Recharge in the app, online or with auto-recharge from a card, PayPal or bank account. Recharge vouchers from Coles, Woolworths, Australia Post and 7-Eleven are redeemed by texting the 10-digit code to 568 or entering it in your account. To activate a new SIM, follow the prompts online with your SIM details and a valid ID.
If something goes wrong
amaysim complaints & postal address
If you are unhappy with your amaysim service, you can lodge a formal complaint by online form, live chat, phone or post. amaysim aims to acknowledge complaints within 2 business days and resolve most within 10 business days, with financial hardship and urgent cases prioritised.
Lodge a complaint
Use amaysim's online complaints form, start a live chat, or call 1300 808 300. You will receive confirmation of receipt and a reference number, plus instructions on how to escalate if you are not satisfied.
Complaints by post
Write to amaysim Complaints, PO Box R567, Royal Exchange NSW 1225. Posted complaints can take up to 2 business days to be acknowledged. Keep a copy of anything you send for your records.
Thinking of switching? If a recurring issue cannot be resolved, you can leave any time as amaysim plans are no lock-in. Compare amaysim against the other Optus resellers and the major networks in our free plan comparison before you decide.
Common questions
A Selectra expert answers your amaysim contact questions
Call amaysim on 1300 808 300 from any phone, or dial 567 free from your amaysim mobile. Customer service is open Monday to Friday 8am to 6:45pm, weekends 10am to 5:30pm, and public holidays 10am to 6pm.
Yes. amaysim live chat is available on its website during customer service hours, and you can manage most things yourself 24/7 in the My amaysim app or online account. For complaints you can also use the online complaints form or email.
Use the My amaysim app or log in online with your mobile number or email and password. If you have forgotten your details, reset your password from the login page or call 1300 808 300 for help.
Recharge in the My amaysim app or online, set up auto-recharge from a card, PayPal or bank account, or buy a voucher at Coles, Woolworths, Australia Post or 7-Eleven and redeem it by texting the 10-digit code to 568 or entering it in your account.
You can complain through amaysim's online complaints form, by live chat, by calling 1300 808 300, or by post to amaysim Complaints, PO Box R567, Royal Exchange NSW 1225. amaysim aims to acknowledge complaints within 2 business days and resolve most within 10 business days, with urgent cases prioritised.
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On the phone to amaysim about your bill?
Before you renew, check you are still on the best value. amaysim plans are no lock-in, so compare them against the other Optus resellers and the major networks to find the plan that matches how you actually use your phone.