Email & online support
Prefer to write? Email [email protected], or lodge an eSupport request in your My ALDImobile account. Both are open to customers and non-customers.
ALDImobile · Contact
ALDImobile
ALDImobile · Contact
Contact ALDImobile: support & activation
Need to reach ALDImobile? As a prepaid Telstra-network MVNO run by Medion, ALDImobile has no shopfronts of its own, so support is handled by phone, email and your online account. Here are all the ways to contact ALDImobile, plus how to activate your SIM, recharge your service and lodge a complaint.
1300 989 000
within Australia
2534
from your ALDImobile phone
7 days
8am–9pm support
Online
account & app
Get in touch
How to contact ALDImobile
ALDImobile uses one main customer service number, plus a short code for current customers, an overseas line and free translation and relay options. For most account tasks, the My ALDImobile account or app is the quickest channel.
| Reason | Phone | Notes |
|---|---|---|
| From your ALDImobile phone | 2534 | Dial A-L-D-I, free from your service |
| Within Australia | 1300 989 000 | 7 days, 8am–9pm |
| From overseas | +61 3 9223 5590 | International call rates apply |
| Translator (TIS) | 13 14 50 | Ask them to call 1300 989 000 |
| Speak & Listen relay | 1300 555 727 | Accessibility support |
Support hours
The ALDImobile customer care team is open 8am–9pm, 7 days a week. Calling from your ALDImobile phone on 2534 is free; calls from overseas are charged at standard international rates.
Get started
Activate, recharge & keep your number
Everything you need to set up and manage an ALDImobile service is online or in the app, so you rarely need to call at all.
Activate your SIM
Buy a SIM in an ALDI store or online, then activate it on the ALDImobile website or in the app using your SIM number and a valid ID, which is required under Australian law. A new number usually activates in about 30 minutes, though it can take longer at busy times.
Recharge your service
Recharge through your My ALDImobile account, the app, or by buying a recharge voucher in store and redeeming the code online. You can also set up auto-recharge so your service never lapses and your rolled-over data is kept.
Keep your number
To bring your existing number across, choose "transfer existing number" during activation and leave your old SIM in place until the port completes. There is no cost to keep your number.
Have your ID ready. ALDImobile activation requires a valid ID under Australian law, and the details must match your ID exactly. Picking a plan? See the ALDImobile plans overview to choose between pay-as-you-go, monthly prepaid and long-expiry annual packs.
More help
Account help & complaints
Most queries are solved in your online account, but if something goes wrong there is a clear path to a resolution, all the way to the industry ombudsman if needed.
My ALDImobile account & app
Manage everything online 24/7: check usage and your Family Plan balance, recharge, replace a lost SIM and lodge an eSupport request. The app and website are the fastest way to self-serve.
Email support
Prefer to write? Email the ALDImobile team and they will respond by email, which is handy for non-urgent queries or keeping a written record.
Complaints
Unhappy with your service? Lodge a complaint by phone, email or through an eSupport request in your My ALDImobile account. If you are still not satisfied, you can escalate to the Telecommunications Industry Ombudsman.
Common questions
A Selectra expert answers your ALDImobile contact questions
Call 1300 989 000 from any phone in Australia, or 2534 (A-L-D-I) from your ALDImobile phone. From overseas, call +61 3 9223 5590. Customer care is open 8am–9pm, 7 days a week.
Yes. You can email [email protected] for support, or use your My ALDImobile account or the app to lodge an eSupport request at any time. Online self-service is the fastest channel for most account tasks.
Activate online or in the ALDImobile app using your SIM number and a valid ID. Recharge through your online account, the app, or by buying a recharge voucher in store and redeeming the code online. You can also turn on auto-recharge so your service never lapses.
For translation, call the free Translating and Interpreting Service on 13 14 50 and ask them to call ALDImobile on 1300 989 000. For accessibility support, use the National Relay Service: Speak and Listen on 1300 555 727, or the relay channel that suits you.
Lodge a complaint by phone on 1300 989 000, by email, or through an eSupport request in your My ALDImobile account. If your complaint is not resolved to your satisfaction, you can escalate it free of charge to the Telecommunications Industry Ombudsman.
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On the phone to ALDImobile about your bill?
Before you recharge, make sure you are on the best-value plan. Compare ALDImobile against the other Telstra-network resellers and the major networks to find the plan that matches how you actually use your phone.