Belong NBN 30
30 Mbps download
Build your own
Month-to-month or 12-month
- Unlimited data
- Free standard activation
- WiFi modem included
Provider overview
Provider overview
Belong internet: low-cost NBN & home broadband
Belong is a low-cost subsidiary of Telstra, offering simple NBN broadband and mobile services to customers across Australia. Read on for Belong NBN plans, signing up, moving home, account management and what reviews say, then compare before you sign up.
Telstra-owned
low-cost brand
Unlimited
data on every plan
Build-your-own
choose your speed
Online support
no call centre
Everything Belong internet
Explore Belong
Jump straight to what you need: NBN plans, signing up, moving home, account help, cancelling and customer reviews.
Build-your-own broadband
Belong NBN plans
Belong lets you build your own NBN plan: choose your preferred download speed (30 Mbps, 40 Mbps or 80 Mbps) and whether to pay month-to-month or sign up for a 12-month contract. Every plan has unlimited data, free standard activation and a WiFi modem included.
Belong NBN 40
40 Mbps download
Build your own
Month-to-month or 12-month
- Unlimited data
- Free standard activation
- WiFi modem included
Belong NBN 80
80 Mbps download
Build your own
Month-to-month or 12-month
- Unlimited data
- Free standard activation
- WiFi modem included
About the modem. On a month-to-month plan the WiFi modem costs $132 upfront. On a 12-month contract you pay $11 per month for the modem instead. Belong no longer offers ADSL or ADSL2+ broadband services.
Getting started
How to sign up to Belong broadband
Sign up online
You can sign up with Belong online. You will need to provide an address so Belong can check whether the NBN is available in your area.
Belong mobile SIM
If you are interested in Belong mobile, request a SIM card to be sent to your home. Once it arrives, you activate the SIM online.
Prepaid ID checks
When signing up for any prepaid phone plan in Australia, you must provide identification before activation, in line with the ACMA rules on prepaid mobile ID checks.
Changing address
How to move with Belong broadband
Belong broadband customers who are moving house can arrange to move with Belong online. Sign in to your Belong account, enter your new address under "Move Service" along with your move-in date, then wait for the activation text.
New customers who want to sign up with Belong at their new home simply need to sign up online and enter their new address into the form.
Manage your account
My Belong account & support
Belong has done away with regular call centres, so customers contact Belong customer service online or find answers in the Belong support articles. If you cannot find the answer in the support pages, you can reach Belong through its online messaging service. With your Belong account you can manage and update most of your services.
- Make a payment
- Update your personal details
- Organise your move
- Check for network updates
- Track your data usage
- Track your broadband order
- Find support with Belong customer service
How to cancel a Belong service
Customers who wish to cancel their Belong broadband account can do so online through their Belong account. If you are on a 12-month contract, an early termination fee may need to be paid in full before cancellation. If you are switching to a new broadband service, your new provider might arrange the cancellation for you.
What customers say
Belong reviews
Customers across the web generally give Belong poor reviews. On both TrustPilot and Product Review, Belong broadband and mobile services score 1.6 out of 5 stars across more than 3,000 total reviews. In general, customers cite frustration when trying to contact Belong customer service, since there is no dedicated phone number or live chat. They also report delays getting broadband set up, often without being told why.
Common questions
A Selectra expert answers your most common Belong questions
Belong offers customisable NBN broadband plans with options for 30 Mbps, 40 Mbps and 80 Mbps download speeds. Plans can be month-to-month or 12-month contracts, all with unlimited data and free standard activation. A WiFi modem is included: free on 12-month contracts, or available for $132 upfront on month-to-month plans.
No, Belong no longer provides ADSL or ADSL2+ broadband services. Existing customers are transitioned when the NBN becomes available in their area.
Sign up online by entering your address to check NBN availability. For mobile services, request a free SIM card delivered to your home, then activate it online. Identification is required for prepaid mobile activation, as per Australian law.
Existing customers can arrange a move through their online Belong account by entering their new address and move date. New customers simply sign up at the new address online.
Belong no longer operates phone support. Customers should use the online support articles or submit queries via the online messaging system. Most account functions can be managed through the Belong account portal.
Cancellation can be completed online through your customer account. Be aware that ending a 12-month contract early may incur a fee. A new provider can also arrange the cancellation when you switch services.
Belong has a generally poor reputation, with an average rating of 1.6 stars on TrustPilot and Product Review. Common complaints include difficulty reaching customer support, long setup delays and poor communication.
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Independent comparison
Is Belong the best NBN plan for your home?
Belong is a low-cost, no-frills option, but it is not the only one. Compare Belong against the major providers and challenger telcos that cover your address to find the plan that fits how you actually use the internet.