Activ8me is an excellent telecom provider in Australia, known for their satellite Sky Muster plans. They also offer NBN fibre, NBN fixed wireless, OptiComm fibre and phone plans. For more information about Activ8me, read more below and see if they're the right fit for you.

About Activ8me

Activ8me is an Australian-owned company that was founded in 2005. Activ8me's mission is to provide world-class broadband internet and phone services to rural, regional, and remote areas across Australia. It has since become the largest retail nbn Sky Muster® provider in Australia, boasting over 35,000 Sky Muster connections. With over 60,000 services connected nationwide, Activ8me delivers extremely fast broadband speeds, generous data allowances, and friendly, straightforward customer service. Keep on reading below to see all Activ8me plans, prices, how to contact customer service, pay bills and more.

Activ8me NBN Plans

Internet Things

Activ8me offers two different types of NBN plans: fixed wireless and fibre. All of the fixed wireless plans come with the same speed tiers, but you can select the amount of data you want in your plan. With the fibre plans, you can customize your speed tier as well as the amount of data you would like to have. You can decide between a month to month contract or a 6 month contract, which allows you to get a discount on a wireless router. Below, you will find all the plan details and prices to find the best plan for your home.

Activ8me NBN Fixed Wireless Plans

Activ8me provides NBN Fixed Wireless internet, which utilizes data transmitted via radio signals from a transmission tower to an NBN outdoor antenna connected to an indoor NBN connection box. If the necessary equipment is not already installed, Activ8me can arrange for an approved NBN installer to complete a standard installation free-of-charge at your premises.

With Activ8me fixed wireless plans, you can experience the best speed available at their location and at the time of use, which can vary due to factors such as environmental conditions (e.g., distance and line of sight to the tower), equipment (hardware and software), settings and positioning of in-home Wi-Fi modems, network congestion, time of use, and the number of devices simultaneously using the service. Activ8me assists customers in measuring their speeds once the service has been connected at their address, to ensure their internet is working as well as it possibly can.

All Activ8me NBN Fixed-Wireless services include:

  • No setup costs
  • No lock-in contract
  • Free standard installation by NBN approved installer (if not already installed)
  • Free NBN ODU (Outdoor Unit - Antenna)
  • Free NBN NTD (Network Termination Device – Modem)
  • Free plan changes
  • Wireless router of your choice or bring your own
  • Month to month plan or 6 months plan options

Below you can find the prices and details of all Activ8me NBN fixed wireless plans:

Activ8me NBN Fixed Wireless Plans
GigabytesPlan Speed OptionsPrice
100GBPlus Speed Included
 

$59.95 / month
$0.60 / GB

250GBPlus Speed Included
 

$64.95 / month
$0.26 / GB

Unlimited DataPlus Speed Included
 
$69.95 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me NBN Fibre Plans

Activ8me provides NBN fibre broadband internet services, which encompass all wired technologies within the NBN's diverse technology portfolio. NBN fibre offers the fastest speeds available through the NBN. Activ8me offers three tiers of NBN fibre broadband: the Supersonic tier and, for an additional charge, the Premium or Hypersonic tier.

Activ8me offers unlimited data allowance plans, as well 100GB or 250GB per month data options for a reduced price. Activ8me NBN Fibre plans support all NBN connections including FTTP, FTTH, FTTB, FTTC, FTTN and HFC.

Activ8me NBN Fibre services include:

  • Free standard installation by nbn® installer (if not already installed)
  • Free plan-and-tier changes (up-and-down)
  • Choose between 100GB, 250GB or Unlimited Data Allowance Plans
  • Choose Supersonic Tier or Hypersonic Tier

Below you can find the prices and details of all Activ8me NBN fibre plans:

Activ8me NBN Fibre Plans
GigabytesPlan Speed OptionsPrice
100GBSuperSonic Speed Included
 

$59.95 / month
$0.60 / GB

250GBSuperSonic Speed Included
Premium (+ $20 / month) & HyperSonic (+ $25 / month) Options

$64.95 / month
$0.26 / GB

Unlimited DataSuperSonic Speed Included
Premium (+ $20 / month) & HyperSonic (+ $30 / month) Options
$69.95 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me NBN Speed Tier Extras

Activ8me allows you to customize your NBN plans by choosing the speed tier that best fits your needs. Below you can check out all the speed tier options and the benefits of each:

Activ8me NBN Speed Tier Extras
Speed TierDetails
PlusFastest speed for fixed wireless
SuperSonicNBN 50/20
1 - 3 person household
HD video streaming
41.27 Mbps download speed
PremiumNBN 100/20
Multiple 4K/8K video streams
Online gaming
81.94 Mbps download speed
HyperSonicNBN 100/40
Large families
Fast file uploads
81.94 Mbps download speed

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Opticomm Fibre/VDSL Plans

OptiComm is among Australia's largest privately-owned alternatives to the national broadband network (NBN). As an ASX-listed company, OptiComm constructs, operates, and maintains its own telecommunications fixed-line fiber-optic network, akin to NBN Co. OptiComm operates as a wholesale provider, selling its plans to OptiComm providers such as Activ8me, who in turn offer retail OptiComm services to customers. To get an OptiComm broadband connection, you must already have an OptiComm Connection Box. If you do not already have one, you can purchase one from Activ8me and they will take care of the rest for you.

All Activ8me OptiComm services include:

  • No setup costs (with six-month contract)
  • No lock-in contract available ($98 setup fee applies)
  • Free plan changes

Below you can find the prices and details of all Activ8me OptiComm plans:

Activ8me OptiComm Plan
Plan NamePrice
Opt-Unlimited Data

$59.95 / month

OptiComm Speed Tier Add-Ons

Activ8me OptiComm Speed Tiers
Speed TierDetailsPrice
StandardOptiComm 12/1
11.49 Mbps download speed
Good for basic use - emails & browsing

Included

SonicOptiComm 25/5
23.55 Mbps download speed
Good for audio/video streaming & browsing

+ $10 / month

SuperSonicOptiComm 50/20
45.47 Mbps download speed
Good for 1 - 3 person households & HD video streaming

+ $20 / month

Premium-100OptiComm 100/20
86.59 Mbps download speed
Good for large families & heavy users

+ $40 / month

HyperSonicOptiComm 100/40
86.59 Mbps download speed
Good for large families & fast uploads

+ $50 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Sky Muster Plans

Sky Muster was created by NBN Co Limited in order to provide plans to regional, rural locations and businesses in Australia. This service involves fixed satellites above Australia that enable the NBN to send broadband signals to Australians living in remote areas, providing them with a steady internet connection. These signals travel between a satellite dish at your location and the NBN satellite base station.

Activ8me offers 3 different Sky Muster plans with different specifications:

  • Sky Muster Plans: All data use is unmetered
  • Sky Muster Plus Plans: Only video streaming and VPN traffic from 4pm until midnight counts towards your data allowance
  • Sky Muster Plus Premium Plans: All data usage counts towards your data allowance

Once your order is placed, Activ8me arranges for an NBN technician to make contact to arrange the installation time and date. The Sky Muster plans are only offered on a month to month contract with no lock-in contract and no termination fees.

Activ8me Satellite Plans

Activ8me Sky Muster Plans

Activ8me Sky Muster Plans
GigabytesPeak & Off Peak GBPrice
155GB20GB Peak
135GB Off Peak

$39.95 / month
$0.26 per metered GB

180GB50GB Peak
130GB Off Peak

$44.95 / month
$0.25 per metered GB

300GB75GB Peak
225GB Off Peak
$49.95 / month
$0.17 per metered GB
235GB90GB Peak
145GB Off Peak
$64.95 / month
$0.28 per metered GB
260GB100GB Peak
160GB Off Peak
$89.95 / month
$0.35 per metered GB

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Sky Muster Plus Plans

Activ8me Sky Muster Plus Plans
Plan NamePrice
Unmetered 25GB

$49.95 / month
$2.00 per metered GB

Unmetered 35GB

$59.95 / month
$1.71 per metered GB

Unmetered 50GB

$69.95 / month
$1.40 per metered GB

Unmetered 65GB$84.95 / month
$1.31 per metered GB

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Sky Muster Plus Premium Plans

Activ8me Sky Muster Plus Premium Plans
Plan NameTypical Evening SpeedPrice
Premium 2516 Mbps

$59 / month

Premium 5031 Mbps

$74 / month

Premium 10048 Mpbs$99 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Phone Plans

Activ8me offers two different types of phone plan options for their customer: VoIP phone services and home phone plans. Keep on reading below to learn how to purchase the home phone plan or bundle the VoIP service with your Activ8me broadband plan

activ8me

Activ8me is Among the Cheapest NBN & Mobile Providers in Australia!

Activ8me VoIP Plans

Activ8me VoIP plans allow you to make and receive calls while enjoying cheaper call rates by bypassing the traditional copper phone network. You can enhance your broadband service with VoIP call features, requiring your own telephone handset for operation Available to eligible service areas, all plans include line rental and Australian-based phone support with a minimum term of 30 days. You can choose between PSTN, a voice service delivered via analogue copper line, or VoIP, a voice service delivered over internet protocol. If you want to keep an existing phone number, it will cost a one-time $30 fee.

Activ8me VoIP Plans
Plan NamePrice
Internet Phone (Basic)

$5 / month

Internet Phone (National Pack)

$10 / month

Internet Phone (Unleashed Pack)$20 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Get $50 for Referring a Friend to Activ8meCustomers can get $50 for every friend that they refer to Activ8me.

Activ8me Home Phone Plans

Activ8me offers two home phone plans, which are a traditional copper landline service that operates on Telstra's existing copper network to deliver the same quality service to Activ8me customers. The phone service is only available to customers in eligible service areas that Activ8me can service and you are required to have your own telephone handset to operate the service. All plans include line rental and Australian-based phone support. The minimum term for each home phone plan is 30 Days.

Below you can see all of the home phone plans that Activ8me offers:

Activ8me Home Phone Plans
Plan NamePrice
Home Phone (Basic)

$30 / month

Home Phone (Unleashed)

$55 / month

*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.

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Activ8me Login

Activ8me offers a convenient and easy online account where you can manage everything related to your account and Activ8me plans. When you sign up for an Activ8me plan, you will recieve a customer number and create an account password. This is all you need to access your Activ8me login.

With your Activ8me login, you can do all of the following:

Green smartphone
  • Manage your Activ8me account
  • Track your Activ8me usage
  • Pay your bills
  • Change your Activ8me plan
  • Contact Activ8me customer service

Activ8me Complaints

If you have an issue or problem to report with your Activ8me product or plan, you can easily get in touch with Activ8me customer service by calling 1300 222 825. You can also submit a formal request by filling out the online complaint form on their website. The form will ask for your name, customer number, phone, email address, the type of complaint and require that you describe your issue. Activ8me aims to get back to customers who fill out this form within 2 business days.

If you wish to contact Activ8me regarding a complaint via mail, you can send them a letter to their postal address below:

Activ8me Customer Care Centre
Complaints Department
279 Dundas Street
Preston Vic 3072
Australia

Customers can also fax their complaint to Activ8me at 03 9484 3875. Lastly, customers can send an email to the Activ8me complaints address at [email protected]. If you send an email or a letter by post, Activ8me will aim to provide you with a verbal or written response within 2 working days of receiving the complaint.

After they acknowledge your request, Activ8me will perform the initial investigation of your case. They aim to provide a resolution to your complaint within 15 working days of receipt. Once you confirm that you are satisfied with the proposed resolution, they aim to implement such changes within 10 working days.

Activ8me Locations

If you need to make a visit in person, the Activ8me head office is located at:

Activ8me Head Office
279 Dundas Street
Preston Vic 3072
Australia

For written correspondence such as complaints, Activ8me reviews or submitting written forms, you can contact Activ8me via post at:

Activ8me Customer Care Centre
Complaints Department
279 Dundas Street
Preston Vic 3072
Australia

Finally, Activ8me has a warehouse address that they use for the shipment and delivery of packages to customers:

Activ8me Warehouse For Packages & Large Deliveries
279 Dundas Street
Preston Vic 3072
Australia

Activ8me Pay My Bill

With Activ8me, you will receive your bill monthly to the email address that you have on file. The billing period starts the moment that you purchase a plan and your service is activated. To pay your Activ8me bill, you have several options - which we have outlined below:

  • By Phone with a Credit Card
  • Online via Your Activ8me Login
  • Via Mail

Paying your Activ8me bill is a very simple and easy process, but if you have any questions, you can contact the Activ8me customer service team at 13 22 88.

Contact Activ8me

 

If you’re looking to contact Activ8me customer service team, your best bet is to call them directly at 13 22 88. For additional contact methods, check out the table below for all the Activ8me contact options:

Activ8me Connect
Activ8me Contact MethodActiv8me Contact
Activ8me General Phone Number13 22 88
Activ8me Financial Hardship Email[email protected]
Activ8me Fax Number03 9484 3875
Activ8me Email Address[email protected] or [email protected]
Activ8me Postal AddressHead Office Activ8me
279 Dundas Street
Preston, VIC 3072

Cancel Activ8me

Since Activ8me internet plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your phone, satellite, OptiComm or NBN plan, simply contact Activ8me customer service via phone, or cancel your service in your online login account.

Activ8me Reviews

In our research into Activ8me reviews across the web, there seems to be mixed feelings about Activ8me.

 On TrustPilot, for example, customers who leave Activ8me reviews give the telecom company 3.3 out of 5 stars.

 On the other hand, ProductReview customers reviewing Activ8me give them only 2.9 out of 5 stars.

There is obviously some disparity between Activ8me reviews so let's take a deeper look at what customers have to say.

Customers who review Activ8me favourably often state that their service is very reliable and consistent, often mentioning they are happy to have unlimited data.

Mary King, an Activ8me customer on ProductReview, says:

This is such a step up from what we had before. No more getting up at 1 o'clock in the morning to download a game or limiting yourself to one game a month. Speed is amazing most of the time and is only limited during high usage times. Have been with Activ8 for many years the service is alway excellent. Can't recommend highly enough.

 

Customers who review Activ8me unfavourably cite a few different reasons. The most common Activ8me complaints are:

  • Time to get connection is absurdly long
  • Long wait time at the call centre
  • Internet speeds decline over time

Energyflowmedia shares their experience in an Activ8me review:

Do not sign up with Activ8me. Look for a better provider! I have been with this company for about 2 years. It used to be great. Now it is really bad. If you look at the good reviews they are all from 6 months ago and before that. All of the recent reviews report poor/ non existent customer service. I am experiencing the same. I am having problems with my Internet service and the company does not answer their phones. No way to get help when you need it. Stay away from this company! Use a different one.