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Activ8me Offers NBN Plans with Unlimited Data, Discount Modems & 4G/5G Home Internet Plans
Activ8me is an excellent telecom provider in Australia, known for their satellite Sky Muster plans. They also offer NBN fibre, NBN fixed wireless, OptiComm fibre and phone plans. For more information about Activ8me, read more below and see if they're the right fit for you.
About Activ8me
Activ8me is an Australian-owned company that was founded in 2005. Activ8me's mission is to provide world-class broadband internet and phone services to rural, regional, and remote areas across Australia. It has since become the largest retail nbn Sky Muster® provider in Australia, boasting over 35,000 Sky Muster connections. With over 60,000 services connected nationwide, Activ8me delivers extremely fast broadband speeds, generous data allowances, and friendly, straightforward customer service. Keep on reading below to see all Activ8me plans, prices, how to contact customer service, pay bills and more.
Activ8me NBN Plans
Activ8me offers two different types of NBN plans: fixed wireless and fibre. All of the fixed wireless plans come with the same speed tiers, but you can select the amount of data you want in your plan. With the fibre plans, you can customize your speed tier as well as the amount of data you would like to have. You can decide between a month to month contract or a 6 month contract, which allows you to get a discount on a wireless router. Below, you will find all the plan details and prices to find the best plan for your home.
Activ8me NBN Fixed Wireless Plans
Activ8me provides NBN Fixed Wireless internet, which utilizes data transmitted via radio signals from a transmission tower to an NBN outdoor antenna connected to an indoor NBN connection box. If the necessary equipment is not already installed, Activ8me can arrange for an approved NBN installer to complete a standard installation free-of-charge at your premises.
With Activ8me fixed wireless plans, you can experience the best speed available at their location and at the time of use, which can vary due to factors such as environmental conditions (e.g., distance and line of sight to the tower), equipment (hardware and software), settings and positioning of in-home Wi-Fi modems, network congestion, time of use, and the number of devices simultaneously using the service. Activ8me assists customers in measuring their speeds once the service has been connected at their address, to ensure their internet is working as well as it possibly can.
All Activ8me NBN Fixed-Wireless services include:
- No setup costs
- No lock-in contract
- Free standard installation by NBN approved installer (if not already installed)
- Free NBN ODU (Outdoor Unit - Antenna)
- Free NBN NTD (Network Termination Device – Modem)
- Free plan changes
- Wireless router of your choice or bring your own
- Month to month plan or 6 months plan options
Below you can find the prices and details of all Activ8me NBN fixed wireless plans:
| Gigabytes | Plan Speed Options | Price |
|---|---|---|
| 100GB | Plus Speed Included | $59.95 / month |
| 250GB | Plus Speed Included | $64.95 / month |
| Unlimited Data | Plus Speed Included | $69.95 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me NBN Fibre Plans
Activ8me provides NBN fibre broadband internet services, which encompass all wired technologies within the NBN's diverse technology portfolio. NBN fibre offers the fastest speeds available through the NBN. Activ8me offers three tiers of NBN fibre broadband: the Supersonic tier and, for an additional charge, the Premium or Hypersonic tier.
Activ8me offers unlimited data allowance plans, as well 100GB or 250GB per month data options for a reduced price. Activ8me NBN Fibre plans support all NBN connections including FTTP, FTTH, FTTB, FTTC, FTTN and HFC.
Activ8me NBN Fibre services include:
- Free standard installation by nbn® installer (if not already installed)
- Free plan-and-tier changes (up-and-down)
- Choose between 100GB, 250GB or Unlimited Data Allowance Plans
- Choose Supersonic Tier or Hypersonic Tier
Below you can find the prices and details of all Activ8me NBN fibre plans:
| Gigabytes | Plan Speed Options | Price |
|---|---|---|
| 100GB | SuperSonic Speed Included | $59.95 / month |
| 250GB | SuperSonic Speed Included Premium (+ $20 / month) & HyperSonic (+ $25 / month) Options | $64.95 / month |
| Unlimited Data | SuperSonic Speed Included Premium (+ $20 / month) & HyperSonic (+ $30 / month) Options | $69.95 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me NBN Speed Tier Extras
Activ8me allows you to customize your NBN plans by choosing the speed tier that best fits your needs. Below you can check out all the speed tier options and the benefits of each:
| Speed Tier | Details |
|---|---|
| Plus | Fastest speed for fixed wireless |
| SuperSonic | NBN 50/20 1 - 3 person household HD video streaming 41.27 Mbps download speed |
| Premium | NBN 100/20 Multiple 4K/8K video streams Online gaming 81.94 Mbps download speed |
| HyperSonic | NBN 100/40 Large families Fast file uploads 81.94 Mbps download speed |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me Opticomm Fibre/VDSL Plans
OptiComm is among Australia's largest privately-owned alternatives to the national broadband network (NBN). As an ASX-listed company, OptiComm constructs, operates, and maintains its own telecommunications fixed-line fiber-optic network, akin to NBN Co. OptiComm operates as a wholesale provider, selling its plans to OptiComm providers such as Activ8me, who in turn offer retail OptiComm services to customers. To get an OptiComm broadband connection, you must already have an OptiComm Connection Box. If you do not already have one, you can purchase one from Activ8me and they will take care of the rest for you.
All Activ8me OptiComm services include:
- No setup costs (with six-month contract)
- No lock-in contract available ($98 setup fee applies)
- Free plan changes
Below you can find the prices and details of all Activ8me OptiComm plans:
| Plan Name | Price |
|---|---|
| Opt-Unlimited Data | $59.95 / month |
OptiComm Speed Tier Add-Ons
| Speed Tier | Details | Price |
|---|---|---|
| Standard | OptiComm 12/1 11.49 Mbps download speed Good for basic use - emails & browsing | Included |
| Sonic | OptiComm 25/5 23.55 Mbps download speed Good for audio/video streaming & browsing | + $10 / month |
| SuperSonic | OptiComm 50/20 45.47 Mbps download speed Good for 1 - 3 person households & HD video streaming | + $20 / month |
| Premium-100 | OptiComm 100/20 86.59 Mbps download speed Good for large families & heavy users | + $40 / month |
| HyperSonic | OptiComm 100/40 86.59 Mbps download speed Good for large families & fast uploads | + $50 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me Sky Muster Plans
Sky Muster was created by NBN Co Limited in order to provide plans to regional, rural locations and businesses in Australia. This service involves fixed satellites above Australia that enable the NBN to send broadband signals to Australians living in remote areas, providing them with a steady internet connection. These signals travel between a satellite dish at your location and the NBN satellite base station.
Activ8me offers 3 different Sky Muster plans with different specifications:
- Sky Muster Plans: All data use is unmetered
- Sky Muster Plus Plans: Only video streaming and VPN traffic from 4pm until midnight counts towards your data allowance
- Sky Muster Plus Premium Plans: All data usage counts towards your data allowance
Once your order is placed, Activ8me arranges for an NBN technician to make contact to arrange the installation time and date. The Sky Muster plans are only offered on a month to month contract with no lock-in contract and no termination fees.
Activ8me Satellite Plans
Activ8me Sky Muster Plans
| Gigabytes | Peak & Off Peak GB | Price |
|---|---|---|
| 155GB | 20GB Peak 135GB Off Peak | $39.95 / month |
| 180GB | 50GB Peak 130GB Off Peak | $44.95 / month |
| 300GB | 75GB Peak 225GB Off Peak | $49.95 / month $0.17 per metered GB |
| 235GB | 90GB Peak 145GB Off Peak | $64.95 / month $0.28 per metered GB |
| 260GB | 100GB Peak 160GB Off Peak | $89.95 / month $0.35 per metered GB |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me Sky Muster Plus Plans
| Plan Name | Price |
|---|---|
| Unmetered 25GB | $49.95 / month |
| Unmetered 35GB | $59.95 / month |
| Unmetered 50GB | $69.95 / month |
| Unmetered 65GB | $84.95 / month $1.31 per metered GB |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
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Activ8me Sky Muster Plus Premium Plans
| Plan Name | Typical Evening Speed | Price |
|---|---|---|
| Premium 25 | 16 Mbps | $59 / month |
| Premium 50 | 31 Mbps | $74 / month |
| Premium 100 | 48 Mpbs | $99 / month |
*Figures are for illustrative purposes only and don’t compare all products, providers, plan features, offers, or rates. Products are compared like-for-like and any distinctions between products are clearly marked. Not all offers may be available in all locations. Any offers or estimated costs compared are for example purposes only. Offers and availability are subject to change. Last Updated February 2024.
Important Information
Activ8me Login
Activ8me offers a convenient and easy online account where you can manage everything related to your account and Activ8me plans. When you sign up for an Activ8me plan, you will recieve a customer number and create an account password. This is all you need to access your Activ8me login.
With your Activ8me login, you can do all of the following:
- Manage your Activ8me account
- Track your Activ8me usage
- Pay your bills
- Change your Activ8me plan
- Contact Activ8me customer service
Activ8me Complaints
If you have an issue or problem to report with your Activ8me product or plan, you can easily get in touch with Activ8me customer service by calling 1300 222 825. You can also submit a formal request by filling out the online complaint form on their website. The form will ask for your name, customer number, phone, email address, the type of complaint and require that you describe your issue. Activ8me aims to get back to customers who fill out this form within 2 business days.
If you wish to contact Activ8me regarding a complaint via mail, you can send them a letter to their postal address below:
Activ8me Customer Care Centre
Complaints Department
279 Dundas Street
Preston Vic 3072
Australia
Customers can also fax their complaint to Activ8me at 03 9484 3875. Lastly, customers can send an email to the Activ8me complaints address at [email protected]. If you send an email or a letter by post, Activ8me will aim to provide you with a verbal or written response within 2 working days of receiving the complaint.
After they acknowledge your request, Activ8me will perform the initial investigation of your case. They aim to provide a resolution to your complaint within 15 working days of receipt. Once you confirm that you are satisfied with the proposed resolution, they aim to implement such changes within 10 working days.
Activ8me Pay My Bill
With Activ8me, you will receive your bill monthly to the email address that you have on file. The billing period starts the moment that you purchase a plan and your service is activated. To pay your Activ8me bill, you have several options - which we have outlined below:
- By Phone with a Credit Card
- Online via Your Activ8me Login
- Via Mail
Paying your Activ8me bill is a very simple and easy process, but if you have any questions, you can contact the Activ8me customer service team at 13 22 88.
Contact Activ8me
If you’re looking to contact Activ8me customer service team, your best bet is to call them directly at 13 22 88. For additional contact methods, check out the table below for all the Activ8me contact options:
| Activ8me Contact Method | Activ8me Contact |
|---|---|
| Activ8me General Phone Number | 13 22 88 |
| Activ8me Financial Hardship Email | [email protected] |
| Activ8me Fax Number | 03 9484 3875 |
| Activ8me Email Address | [email protected] or [email protected] |
| Activ8me Postal Address | Head Office Activ8me 279 Dundas Street Preston, VIC 3072 |
Cancel Activ8me
Since Activ8me internet plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your phone, satellite, OptiComm or NBN plan, simply contact Activ8me customer service via phone, or cancel your service in your online login account.
Activ8me Reviews
In our research into Activ8me reviews across the web, there seems to be mixed feelings about Activ8me.
On TrustPilot, for example, customers who leave Activ8me reviews give the telecom company 3.3 out of 5 stars.
On the other hand, ProductReview customers reviewing Activ8me give them only 2.9 out of 5 stars.
There is obviously some disparity between Activ8me reviews so let's take a deeper look at what customers have to say.
Customers who review Activ8me favourably often state that their service is very reliable and consistent, often mentioning they are happy to have unlimited data.
Mary King, an Activ8me customer on ProductReview, says:
This is such a step up from what we had before. No more getting up at 1 o'clock in the morning to download a game or limiting yourself to one game a month. Speed is amazing most of the time and is only limited during high usage times. Have been with Activ8 for many years the service is alway excellent. Can't recommend highly enough.
Customers who review Activ8me unfavourably cite a few different reasons. The most common Activ8me complaints are:
- Time to get connection is absurdly long
- Long wait time at the call centre
- Internet speeds decline over time
Energyflowmedia shares their experience in an Activ8me review:
Do not sign up with Activ8me. Look for a better provider! I have been with this company for about 2 years. It used to be great. Now it is really bad. If you look at the good reviews they are all from 6 months ago and before that. All of the recent reviews report poor/ non existent customer service. I am experiencing the same. I am having problems with my Internet service and the company does not answer their phones. No way to get help when you need it. Stay away from this company! Use a different one.
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