Better Together
40c/kWh FiTA standard retail plan offering a discount off the reference price, with the unique feature of a premium solar feed-in tariff of 40c/kWh, the highest on the market at the time.
Provider overview
Social Energy
Social Energy was a solar-focused electricity retailer that paired cheap rates with one of the highest solar feed-in tariffs in Australia. Using smart-trading technology and partnerships with battery brands, it offered up to 40c/kWh to customers with solar panels and a connected battery. Social Energy has since ceased operations, so the information below is for reference only.
40c/kWh
premium feed-in tariff
2019
launched in Australia
4 states
NSW, ACT, QLD, SA
Closed
ceased operations
Where it operates
Where does Social Energy operate?
| State | Electricity | Gas |
|---|---|---|
| New South Wales | ✓ | ✗ |
| ACT | ✓ | ✗ |
| Queensland | ✓ | ✗ |
| South Australia | ✓ | ✗ |
Plans & rates
Social Energy electricity plans & rates
Plans differ by state and billing method. Every retailer must publish a Default Market Offer (the government reference price), and Social Energy's market offers are set as a discount off that benchmark.
There are no live Social Energy electricity plans listed right now. To see what you would actually pay, compare Social Energy against other retailers for your address and usage.
All Social Energy plans
The Social Energy Hub
An online system that used smart software to monitor your energy and remotely manage your battery. Customers connected to the Hub could unlock the full 40c/kWh feed-in tariff, almost four times a typical 6c/kWh rate.
Eligibility
To get the premium tariff you needed solar panels and a remotely accessible battery. Without a battery you could still join, but the feed-in tariff dropped to around 6c/kWh. Social Energy also offered consulting with CEC-approved installers.
Rates change often. Published rates date quickly. Compare Social Energy against the retailers that supply your address for current pricing.
Billing & payment
How to pay your Social Energy bill
Sales enquiries: 1300 326 171
Support & general: 1300 322 059
Email: [email protected]
Address: Level 13, 465 Victoria Ave, Chatswood NSW 2067
Climate record
How green is Social Energy?
Social Energy was a solar specialist rather than a one-size-fits-all retailer. It was a CEC-certified solar retailer that paired green energy with smart-trading technology and one of the highest solar feed-in tariffs in Australia (up to 40c/kWh), rewarding households that generated and stored their own renewable power.
CEC-certified solar retailer
4.1/5
Trustpilot
4/5
What customers say about Social Energy
Feedback was strong for an energy retailer. Positive reviews highlighted informative, helpful support and quality installation work. The most common complaint was significant delays, sometimes several months, in installing solar and battery systems, with some customers pointing to poor follow-up from contractors.
Common questions
Social Energy: your questions answered
No. Social Energy has ceased operations and is closed for business. The plan details on this page are kept for reference only. To find a plan you can join today, compare active retailers.
It was a solar specialist rather than a one-size-fits-all retailer, with CEC certification, partnerships with brands such as Duracell and SolaX Power, and smart-trading technology. Its standout feature was a premium solar feed-in tariff of up to 40c/kWh, far above the typical 6c/kWh.
No. It suited customers who wanted solar to be central to how they managed electricity. To unlock the 40c/kWh tariff you needed solar panels and a remotely accessible battery connected to the Social Energy Hub. If you only wanted cheap rates, other retailers were a better fit.
In New South Wales, the ACT, Queensland and South Australia. It launched in Australia in 2019 and was founded in the UK in 2015.
Broadly positive: around 4.1/5 on Trustpilot and 4/5 on Google. Customers praised the installation work and helpful support, while the main complaints were significant delays, sometimes several months, in installing solar and battery systems.
Is Social Energy the cheapest for your home?
Social Energy is one option, but not always the cheapest. Compare it against other retailers that supply your address to find the plan that fits how you use energy.