Powershop Contact | Call Powershop at 1300 560 964

Updated on
min reading
Powershop Contact Methods

Powershop is Australia’s #1 greenest energy company, offering 100% carbon offset energy to customers in New South Wales, South East Queensland, and South Australia. With their innovative way to purchase and use energy, Powershop is a unique energy provider choice, but one that can offer great savings and discounts on your energy bill.While Powershop deals in mostly online customer service, they offer multiple ways to contact them for any question or query you might have. You can find all the information on how to contact Powershop, phone numbers, emails, and online, in our guide here.

Contact Powershop

Below is a brief overview of the main ways to get in touch with Powershop customer service

General Powershop Contact Number

  • Customer Service - 1800 462 668
  • Overseas - +61 1800 462 668

Powershop General Contact Hours

  • Monday to Friday from 8am - 7pm

Powershop Postal Address

  • Powershop Energy
    PO Box 1639
    Melbourne VIC 3001

Powershop Email Address

Switch to Powershop Energy

  • Call 1300 560 964

Powershop Phone Number

Powershop Energy Contact Numbers
Department & QueryPowershop Energy Phone NumberHours

Compare Energy Plans
with Selectra

Mon-Fri: 10am - 7pm
Customer Service1800 462 668Mon - Fri: 8:00am - 7:00pm (AEDT)
Overseas+61 1800 462 6688:00am - 7:00pm (AEDT)
Business Customers1800 728 197Mon - Fri: 8:00am - 7:00pm (AEDT)
General Emergencies00024/7

Powershop works predominantly online, and most customer service interactions can be done over the computer or on their app. If you wish to speak to someone on the phone, however, Powershop does have a customer service phone number you can call to speak with a member of their customer service team.

Powershop customer service can be called at 1800 462 668 and is available weekdays from 8am to 7pm AEDT.

Business Customer?Powershop business customers can call Powershop customer service by dialling 1800 728 197 weekdays from 9am to 5:30pm AEDT.

Sign Up for Powershop

Powershop is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to Powershop Today!


Powershop is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to Powershop Today!


Best Time to Contact Powershop Customer Service

Powershop customer service is available weekdays during normal business hours.

However, if you’re looking to speak with someone during peak hours, you may be expected to wait a bit before speaking with an operator. On average, however, Powershop’s rate for answering calls in under 30 seconds is 80%, with most customers waiting approximately 25 seconds on the phone according to the AER 2018-2019 Retail and Compliance Report on the Energy Market.

If you wish to contact Powershop outside of their business hours, there is an online form available, in addition to their email address.

Powershop Contact in Case of Emergency or Power Outage

In case of life-threatening emergency, contact emergency services by dialing 000

For all non-life-threatening emergencies, outages, fallen wires, and disconnections, as well as the smell of gas, customers should call their energy distributor. If you don't know your energy distributor, you can find the information on your energy bill. Customers can also search Powershop online by entering their postal code to find the distributor for their area.

Powershop Email and Postal Address

Powershop is available to email at [email protected], their general customer service email address. For new connections or new meter installations, please email Powershop at  [email protected].

Powershop does have one postal address, though it is mostly used for any written complaints. As stated, Powershop mainly deals with online customer service and for most questions or concerns, you should contact them online:

PO Box 1639
Melbourne VIC 3001

How to Pay Your Powershop Bill

Due to Powershop’s innovative Powerpack payment method, where customers purchase Powerpacks to pay for their power, billing is usually done online or on the Powershop app. Customers on Powershop Lite will be required to set up direct deposit in order to set and forget their bills. In addition, Powershop energy bills can be paid by BPay, contact your financial institution to pay Powershop by BPay

The Powershop App can be found on:

Sign Up for Powershop

Powershop is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to Powershop Today!


Powershop is Among the Cheapest Energy Providers in Australia!

Sign Up or Switch to Powershop Today!


Subscribe to an Energy Plan with Powershop

Powershop's unique approach to retailing residential energy can be difficult to understand, but can offer steep discounts for customers who subscribe to their Powershop plan with Powerpacks.

If you keep on top of your energy usage and the Powerpacks you purchase, you could save up to 15% or more off the reference price by switching to Powershop, depending on your distribution zone and postal code. For those not interested in Powershop with Powerpacks, Powershop Lite gives you the same great 100% renewable energy, without the confusing discounts, so you can be sure you're doing your part to help the planet.

Powershop now offers gas plans to customers in Victoria, in addition to their 100% renewable electricity plans. These Powershop gas plans follow the same model as their Powerpacks, and savings could be up to 8% discount off the standing market offer.

Customers looking to subscribe to an energy plan with Powershop can do so online and putting in their postal code to find the deals available in their area. However, customers interested in Powershop’s “set and forget” plan PowershopLite must sign up by calling Powershop at 1800 462 668 or by email.

How to Contact Powershop from Overseas

While Powershop does not have a dedicated overseas phone number, customers can still call Powershop from abroad.

Powershop customers overseas can try to contact the same customer service number for national calls by adding Australia's country code +61 and dialling +61 1800 462 668 between 8am to 7pm. International calling rates may apply.

In addition, Powershop is available via Skype for customers who are unable to call traditionally on the phone. Powershop Australia’s Skype name is powershopaustralia.

Cancel My Powershop Account

If you would like to cancel your Powershop Energy plan, you can do so by calling Powershop Energy at 1800 462 668. Alternatively, you can also send Powershop an email at [email protected] with a request to cancel your energy account.

Submit a Complaint to Powershop

If you need to make a complaint to Powershop Energy, you can do so by phone, email or by post. Below are the methods to send a complaint to Powershop:

  • Phone: Call 1800 462 668 between 8am and 7pm, Monday to Friday
  • Email: Send an email to [email protected]
  • Mail: Contact Centre Manager - Powershop PO Box 1639, Melbourne VIC 3001

When you contact Powershop Energy with a complaint, they will do their best to resolve your complaint right away. If that is not possible, they will follow these steps to assist you:

  1. Contact Powershop Energy customer service by phone, email, or post
  2. Powershop will acknowledge your complaint within 2 business days.
  3. Your complaint will be logged and recorded. They will contact you directly to address the issue and provide regular updates via email.
  4. If your case requires more investigation, they will perform an assessment of your complaint to determine if it is an urgent case or not. Then they will conduct an investigation of your complaint.
  5. Powershop regularly monitors the progress of your complaint to ensure a timely resolution, aiming to resolve all complaints within 20 business days.
  6. Finally, they will provide you with a response and their proposed solution.

Powershop aims to offer a resolution for your complaint within 20 working days of receiving it, unless a delay prevents them from doing so. To check on the status of your complaint, you can call Powershop at 1800 462 668 and provide your reference number. Customers also have the option to contact the Energy Ombudsman at any time for independent advice and assistance.

Need Assistance?

We're Here to Help

At Your Service!

A Selectra Energy Specialist is Available to Help:

1300 560 964 
Standard Rate Number
Monday to Friday: 10am - 7pm

Free Callback