Customer service
1800 462 668Electricity & gas · Mon–Fri 8am–7pm AEDT
Customer service & contact
Customer service & contact
Powershop contact numbers
The main Powershop contact number is 1800 462 668, open Monday to Friday 8am to 7pm AEDT. As Australia's greenest energy company, Powershop deals mostly online, but offers plenty of ways to reach them. Below we break down every Powershop phone number, email and online channel.
1800 462 668 · main line
Live chat 7 days
Business · Overseas
100% carbon offset
In a hurry
The Powershop numbers most people need
Tap any number to call. Whether you are in NSW, south-east QLD, VIC or SA, your query is handled by the same Powershop team.
Business customers
1800 728 197For Powershop business accounts
From overseas
+61 1800 462 668Mon–Fri 8am–7pm AEDT
Emergencies
000Life-threatening situations · 24/7
All Powershop contact numbers
Search the Powershop phone directory
Powershop has lines for customer service, business and overseas callers. Type what you need (e.g. "business", "overseas", "emergency") to filter the list.
Customer service
1800 462 668General help, account questions, sign-up and cancellation. Mon–Fri 8am–7pm AEDT.
Business customers
1800 728 197Dedicated line for Powershop business accounts. Mon–Fri 8am–7pm AEDT.
Calling from overseas
+61 1800 462 668Reach Powershop customer service from abroad. International calling rates may apply. Mon–Fri 8am–7pm AEDT.
No Powershop number matches that search. Try a broader term, or call the main line on 1800 462 668.
Powershop's call-answer rate is strong: around 80% of calls are answered in under 30 seconds, with most customers waiting about 25 seconds. Hours shown are a guide and can change; check powershop.com.au for the latest.
Emergencies
Powershop emergency contact & power outages
Although Powershop sells you electricity and gas, it is your energy distributor who connects your home and fixes faults and outages. Find your distributor's emergency number on your latest energy bill, or search by postcode on the Powershop website.
Serious danger to life or property, or you smell gas
Emergency services
000Power outage, fallen wires or a minor electrical fault
Your energy distributor
See your billFind your distributor by postcode
Powershop faults & emergencies
Search onlineEmergency number. If there is a serious danger to life or property, or you smell gas, call the emergency services on 000 immediately.
Online channels
Contact Powershop online
Powershop runs predominantly online, so most queries can be handled through live chat, the online form or the app at any time.
Powershop live chat
Powershop offers live chat on their website and via Messenger during business hours, for both customer support and sales. It is often the quickest way to get help outside of phone hours.
Email Powershop
General customer service: [email protected]. New connections and meters: [email protected]. Complaints: [email protected].
Powershop app & online portal
- Buy & manage Powerpacks: Purchase Powerpacks and pay for your power directly in the app.
- Track your energy usage: Monitor your electricity and gas use day by day.
- Pay and view bills: See your balance, pay bills and review past statements.
- Manage your plan: Switch between Powershop and Powershop Lite and update details.
- View solar feed-in credits: Keep an eye on your solar exports and feed-in credits.
In writing
Powershop email & postal address
For written correspondence such as complaints or forms, contact Powershop by email or post.
Customer service email
[email protected] [email protected]Complaints & correspondence
Powershop
PO Box 1639
Melbourne VIC 3001
Complaints
How to make a complaint to Powershop
Powershop follows a simple, staged complaints process and aims to resolve every complaint within 20 business days.
01
Contact Powershop
Raise your complaint by phone on 1800 462 668 (Mon–Fri 8am–7pm), by email to [email protected], or by post to Contact Centre Manager, Powershop, PO Box 1639, Melbourne VIC 3001. Powershop acknowledges complaints within 2 business days.
02
Investigation & updates
Your complaint is logged and investigated, with regular email updates. Powershop aims to resolve all complaints within 20 business days. Quote your reference number to check progress.
03
Energy Ombudsman
If you are still not satisfied, escalate it free of charge to the Energy Ombudsman in your state for independent advice.
Paying your bill
Powershop payment & billing options
Powershop's Powerpack model means most billing is done in the app, but several other ways to manage your energy bills are available.
Powershop app
Buy Powerpacks and pay in the Powershop app or online portal — most billing is done here.
Direct debit
Powershop Lite customers set up direct debit to set and forget their bills.
BPAY
Pay your Powershop bill by BPAY through your bank — contact your financial institution to set it up.
Australia Post
Pay in person at any Post Office with the payment slip from your bill.
Save with Powerpacks. By staying on top of your usage and buying Powerpacks ahead of time, Powershop customers can save up to 15% or more off the reference price, depending on your distribution zone. Prefer simplicity? Powershop Lite gives the same 100% renewable energy without the discounts to manage.
Common questions
A Selectra expert answers your most common Powershop contact questions
You can call Powershop on 1800 462 668 during business hours, Monday to Friday, 8am to 7pm AEDT. Powershop works predominantly online, so most queries can also be handled in the app or online portal.
From overseas, dial +61 1800 462 668 during Australian business hours (8am to 7pm AEDT). International call charges may apply.
Yes. Powershop offers live chat on their website and via Messenger during business hours for both customer support and sales.
Powershop customers can send mail to PO Box 1639, Melbourne VIC 3001 for complaints and written correspondence.
Payments can be made through the Powershop app or online portal, by direct debit (Powershop Lite), by BPAY through your bank, or in person at Australia Post.
For a power outage or fault, contact your energy distributor — Powershop sells you energy but does not run the network. Find the distributor on your bill or search by postcode on the Powershop website. For serious danger to life or property, or if you smell gas, call 000 immediately.
Complaints can be made by phone on 1800 462 668, by email to [email protected], or by mail to PO Box 1639, Melbourne VIC 3001. Powershop aims to resolve complaints within 20 business days; you can also contact the Energy Ombudsman at any time.
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Whatever your query, it is worth checking your plan against the market. Compare Powershop with other retailers that supply your address to find the plan that fits how you actually use electricity and gas.