Powershop : Phone Numbers, Powershop App, Email, Postal Address and More

Powershop is Australia’s #1 greenest energy company, offering 100% carbon offset energy to customers in New South Wales, South East Queensland, and South Australia. You can find all the information on how to contact Powershop, phone numbers, emails, and online, in our guide here.

Phone Numbers to Call Powershop

Powershop is a predominantly online energy provider and most customer service interactions can be done over the computer or on their app. If you wish to speak to someone on the phone, however, Powershop does have a customer service phone number you can call to speak with a member of their customer service team.

Powershop customer service can be called at 1800 462 668 and is available weekdays from 8am to 7pm, as well as Saturday 9am to 1pm AEST.

Business Customer?Powershop business customers can call Powershop customer service by dialling 1800 728 197 weekdays from 9am to 5:30pm.

Best Time to Contact Powershop Customer Service

Powershop customer service is available weekdays during normal business hours, and on Saturdays from 9am to 1pm. However, if you’re looking to speak with someone during peak hours, you may be expected to wait a bit before speaking with an operator. On average, however, Powershop’s rate for answering calls in under 30 seconds is 80%, with most customers waiting approximately 25 seconds on the phone.

Powershop Contact in Case of Emergency or Power Outage

In case of life-threatening emergency contact emergency services 000

For all non-life-threatening emergencies, outages, fallen wires, and disconnections, as well as the smell of gas, customers should call their energy distributor located on their bill. Customers can also search online by entering their postal code to find the distributor for their area.

Powershop Email and Postal Address

Powershop is available to email at info@powershop.com.au, their general customer service email address.

For all postal enquiries, including sending forms, applications, and complaints, customers can address their mail to:

PO Box 1639
Melbourne VIC 3001

How to Pay Your Powershop Bill

Due to Powershop’s innovative Powerpack payment method, where customers purchase Powerpacks to pay for their power, billing is usually done online or on the Powershop app. Customers on PowershipLite will be required to set up direct deposit in order to set and forget their bills.

The Powershop App can be found on:


Subscribe to an Energy Plan with Powershop

Customers looking to subscribe to an energy plan with Powershop can do so online and putting in their postal code to find the deals available in their area. However, customers interested in Powershop’s “set and forget” plan PowershopLite must sign up by calling Powershop at 1800 462 668 or by email.

How to Contact Powershop from Overseas

Powershop customers overseas can contact the same customer service number by adding Australia's country code +61 and dialling +61 1800 462 668 between 8am to 7pm, as well as Saturday 9am to 1pm AEST.

In addition, Powershop is available via Skype for customers who are unable to call traditionally on the phone. Powershop Australia’s Skype name is powershopaustralia.

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