Amber Electric Customer Reviews and Ratings in 2026
In 2026, Amber Electric has a rating of 4 out of 5 on Trustpilot. And it has a rating of 3.7 out of 5 on ProductReview. Reviews of Amber Electric by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about Amber Electric
Amber Electric is highly praised for its user-friendly app and innovative approach to wholesale electricity pricing, allowing customers, especially those with solar panels and batteries, to significantly reduce their energy bills. Customers appreciate the transparency, real-time pricing, and the SmartShift technology that optimizes battery usage to save money. While some report excellent and responsive customer service, others note occasional delays or challenges with support. Overall, Amber is regarded as a forward-thinking energy provider that empowers users to take control of their electricity costs and benefit from renewable energy integration.
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Pros and cons of Amber Electric according to Selectra
Strengths of Amber Electric
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Weaknesses of Amber Electric
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What do customers have to say about Amber Electric on Trustpilot, ProductReview
The table below offers an overview of the average rating for Amber Electric based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 4 out of 5 | 1449 |
| ProductReview | 3.7 out of 5 | 1424 |
71% of ProductReview of Amber Electric are positive reviews.
Amber Electric stands out in Australia as a modern power retailer that swaps traditional mark‑ups for direct access to wholesale electricity prices, charging a simple monthly fee instead. This setup can be especially rewarding for households and businesses with solar panels or batteries, who can use Amber’s smart app and SmartShift technology to automatically time usage and exports for the cheapest or most lucrative moments on the grid. Customers get live price data, clear itemised bills, and even a bill guarantee that promises to refund the difference if their costs end up higher than the government’s default market offer, adding an extra layer of peace of mind to a variable‑price model. On top of this, Amber focuses on 100% carbon‑neutral, GreenPower-backed energy, operates across major eastern states, and offers flexible plans with no lock‑in contracts or exit fees, making it an appealing choice for people who want both tighter control over their power costs and a stronger commitment to renewables.
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