Amber Electric Customer Reviews and Ratings in 2026
In 2026, Amber Electric has a rating of 3.9 out of 5 on Trustpilot. And it has a rating of 3.6 out of 5 on ProductReview. Reviews of Amber Electric by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about Amber Electric
Amber Electric is highly praised for its user-friendly app and innovative approach to wholesale electricity pricing, allowing customers, especially those with solar panels and batteries, to significantly reduce their energy bills. Customers appreciate the transparency, real-time pricing, and the SmartShift technology that optimizes battery usage to save money. While some report excellent and responsive customer service, others note occasional delays or challenges with support. Overall, Amber is regarded as a forward-thinking energy provider that empowers users to take control of their electricity costs and benefit from renewable energy integration.
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Pros and cons of Amber Electric according to Selectra
Strengths of Amber Electric
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Weaknesses of Amber Electric
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What do customers have to say about Amber Electric on Trustpilot, ProductReview
The table below offers an overview of the average rating for Amber Electric based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 3.9 out of 5 | 1290 |
| ProductReview | 3.6 out of 5 | 1310 |
71% of ProductReview of Amber Electric are positive reviews.
Amber Electric stands out in Australia for giving households and small businesses direct access to wholesale electricity prices, which can translate into meaningful savings—especially for customers with solar panels and batteries who can shift their usage to cheaper, greener times of day. Instead of building profit into each kilowatt-hour, Amber charges a low monthly subscription and passes through real-time market prices, all displayed clearly in its app, which syncs with your smart meter and shows live price signals so you can run big appliances or charge your battery when energy is cheapest and most renewable. Their SmartShift technology can even automate how your solar and battery are used, helping you cut bills further and boost export earnings without constantly watching the market yourself. On top of that, Amber’s plans are 100% carbon neutral, with options for 100% GreenPower, and they back their model with a bill guarantee that promises you won’t pay more than the regulated default market offer over time. With no lock-in contracts or exit fees and multiple payment options like direct debit, card, and BPAY, Amber combines flexibility, transparency, and technology to put customers in control of both their energy costs and their environmental impact.
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