Amber Electric Customer Reviews and Ratings in 2026
In 2026, Amber Electric has a rating of 4 out of 5 on Trustpilot. And it has a rating of 3.7 out of 5 on ProductReview. Reviews of Amber Electric by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about Amber Electric
Amber Electric is highly praised for its user-friendly app and innovative approach to wholesale electricity pricing, allowing customers, especially those with solar panels and batteries, to significantly reduce their energy bills. Customers appreciate the transparency, real-time pricing, and the SmartShift technology that optimizes battery usage to save money. While some report excellent and responsive customer service, others note occasional delays or challenges with support. Overall, Amber is regarded as a forward-thinking energy provider that empowers users to take control of their electricity costs and benefit from renewable energy integration.
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Pros and cons of Amber Electric according to Selectra
Strengths of Amber Electric
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Weaknesses of Amber Electric
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What do customers have to say about Amber Electric on Trustpilot, ProductReview
The table below offers an overview of the average rating for Amber Electric based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 4 out of 5 | 1449 |
| ProductReview | 3.7 out of 5 | 1424 |
71% of ProductReview of Amber Electric are positive reviews.
Amber Electric stands out in Australia by giving customers direct access to real-time wholesale electricity prices instead of traditional retail mark‑ups, which can translate into substantial savings, particularly for households and businesses with solar panels and batteries. Its smart app connects to your meter and uses tools like SmartShift to automatically time your battery charging, solar exports, and major appliance use to cheaper, greener periods on the grid, helping you cut bills while supporting renewable energy. Plans are 100% carbon neutral, with options for certified GreenPower, so you can reduce your carbon footprint without sacrificing cost control. Billing is highly transparent, and Amber backs this with a bill guarantee that compares what you pay to the government’s default market offer and credits the difference if you would have been better off on the reference tariff. With no lock‑in contracts or exit fees, a strong range of plans for both homes and small businesses, and solid customer feedback on its easy-to-use app and innovative approach, Amber Electric can be an appealing choice for Australians who want more control, flexibility, and sustainability from their energy provider.
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