Amber Electric Customer Reviews and Ratings in 2025

Updated on 11/12/2025

In 2025, Amber Electric has a rating of 4.1 out of 5 on Trustpilot. And it has a rating of 3.7 out of 5 on ProductReview. Reviews of Amber Electric by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.

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What our energy expert has to say about Amber Electric

Amber Electric is highly praised for its user-friendly app and innovative approach to wholesale electricity pricing, allowing customers, especially those with solar panels and batteries, to significantly reduce their energy bills. Customers appreciate the transparency, real-time pricing, and the SmartShift technology that optimizes battery usage to save money. While some report excellent and responsive customer service, others note occasional delays or challenges with support. Overall, Amber is regarded as a forward-thinking energy provider that empowers users to take control of their electricity costs and benefit from renewable energy integration.

SavannahEnergy Expert - Selectra

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Pros and cons of Amber Electric according to Selectra

Strengths and weaknesses of Amber Electric
Strengths of Amber Electric Access to real-time wholesale electricity prices can lead to significant savings for customers with solar panels and batteries. SmartShift technology automates battery and solar usage to optimize energy costs and export earnings. Transparent billing with a bill guarantee that refunds the difference if costs exceed government default market offer.	Weaknesses of Amber Electric Requires a smart battery system to fully benefit; not ideal for customers without solar or batteries. Electricity prices can be highly volatile with spikes up to $10-$20 per kWh, posing a risk without proper energy management. Monthly subscription fee applies regardless of usage or market conditions, which may offset savings in low-price periods.

What do customers have to say about Amber Electric on Trustpilot, ProductReview

The table below offers an overview of the average rating for Amber Electric based on customers opinions from popular review websites.

Online Reviews for Amber Electric
Platform	Rating	Number of Reviews
Trustpilot	4.1 out of 5	1024
ProductReview	3.7 out of 5	1067

71% of ProductReview of Amber Electric are positive reviews.

Why Amber Electric has more positive reviews?

Amber Electric stands out in Australia by giving you direct access to real-time wholesale electricity prices through an easy-to-use app, helping you shift usage to cheaper, greener times and often pay less. If you have solar and a home battery, SmartShift can automatically time charging and exports to boost savings and earnings, so your system works harder for you. Pricing is transparent, with a bill guarantee benchmarked against the government default offer, and plans are 100% carbon neutral to support a cleaner grid. There are no lock-in contracts or exit fees, payment is flexible, and the live insights put you in control of your energy every day—ideal for cutting costs, making the most of solar, and understanding exactly what you’re paying in real time.

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