1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.6 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.6 out of 5 | 937 |
| Trustpilot | 4.6 out of 5 | 379 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out in the Australian market as a boutique electricity provider that combines competitive pricing with a genuinely customer‑first approach. Operating across New South Wales, Queensland, Victoria, Tasmania and South Australia, it offers a wide range of straightforward plans for homes and businesses, including options with time‑of‑use tariffs, controlled load and membership-based discounts, so customers can tailor their bills to how they actually use power. Many Australians appreciate that 1st Energy backs renewable energy through dedicated plan options and partnerships, allowing households to support a cleaner grid without sacrificing value. Its Australian-based support team focuses on personal service rather than call-centre scripts, and strong customer ratings reflect positive experiences with billing transparency and follow‑up. Convenient payment methods such as direct debit, credit card, BPay and online channels, plus a dedicated mobile app for managing accounts, round out a modern, flexible service that aims to make everyday energy simpler and more affordable.
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