1st Energy Customer Reviews and Ratings in 2025
In 2025, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.2 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.2 out of 5 | 857 |
| Trustpilot | 4.6 out of 5 | 362 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out in Australia for its customer-first approach, competitive pricing and clear, flexible plans that suit both homes and small businesses across NSW, VIC, QLD, SA and TAS. As a nimble challenger (the first to shake up Tasmania’s market), it offers a wide mix of options—single rate, time-of-use and controlled load—plus handy perks like pay-on-time and membership discounts (including offers for RACT members). Managing your account is simple with monthly or quarterly billing and easy payment methods like Direct Debit, credit card and BPAY, while Australian-based support brings local know-how when you need help. Customers also appreciate the ability to back renewable energy through selected plans, making it easier to save money and do the right thing for the planet.
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