1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.5 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
Have you had an experience with 1st Energy ? Give us your opinion.
What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
Interested in Switching Electricity Provider?
Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
|
Weaknesses of 1st Energy
|
What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.5 out of 5 | 898 |
| Trustpilot | 4.6 out of 5 | 373 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out in Australia as a smaller, customer-focused retailer that combines sharp electricity prices with a good range of simple, easy-to-understand plans for homes and businesses. Customers can choose from options like fixed or time-of-use tariffs, controlled load setups, and member deals such as RACT-linked offers, often with credits or pay-on-time savings that help trim bills without constant hassle. The company has built a strong reputation on major review platforms, reflecting satisfaction with its responsive, Australian-based support team and its willingness to treat customers as people rather than account numbers. 1st Energy was also an early challenger in Tasmania’s deregulated market, bringing competition to regions that historically had few alternatives, and it now supplies power across parts of NSW, Victoria, Queensland, South Australia and Tasmania. For customers who care about sustainability, it offers products that support renewable energy, allowing households to reduce their environmental footprint while still keeping control of day-to-day costs.
Please give us your opinion about 1st Energy
