1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.5 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.5 out of 5 | 917 |
| Trustpilot | 4.6 out of 5 | 379 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out as a boutique Australian retailer that combines competitive pricing with a genuinely customer-focused approach, making it an appealing option for households and small businesses alike. Customers can choose from a wide range of straightforward electricity plans, including standing offers, member deals and pay‑on‑time discounts, which makes it easier to match tariffs to individual usage patterns and budgets. The company has a strong presence in Tasmania and operates across several eastern states, giving customers in these areas access to an alternative to larger incumbents without sacrificing reliability. Many Australians appreciate that its support teams are locally based and relatively small, which often translates into more personalised service and the feeling of being known rather than treated as just another account number. 1st Energy also offers options that back renewable energy, allowing environmentally conscious customers to align their bills with their values. Flexible payment methods, regular monthly billing, and a dedicated mobile app for managing accounts round out a modern, user-friendly experience that has helped the provider earn consistently positive customer ratings.
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