1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.6 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.6 out of 5 | 871 |
| Trustpilot | 4.6 out of 5 | 365 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy offers a range of clear, flexible electricity plans across parts of Australia, making it easy for households and small businesses to choose an option that suits their usage and budget, whether they prefer single-rate, time-of-use or controlled-load tariffs. Customers benefit from sharp prices with the potential to save more through pay-on-time incentives and membership-based deals such as RACT-linked discounts and credits in Tasmania. As a boutique retailer, 1st Energy focuses on a customer-first approach, with Australian-based support and a more personal style of service than many larger providers, reflected in strong ratings on major review platforms. The company also caters to different payment preferences with options like direct debit, credit card and BPAY, and supports digital management of accounts via its mobile app. For those who care about the environment, 1st Energy’s support for renewable energy through selected plans and partnerships is another key drawcard, allowing customers to combine competitive pricing with more sustainable energy choices.
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