1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.6 out of 5 on Trustpilot. And it has a rating of 4.2 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.2 out of 5 | 860 |
| Trustpilot | 4.6 out of 5 | 364 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out in Australia as a smaller, customer-focused retailer that combines competitive electricity prices with a wide choice of plans tailored to different lifestyles and tariffs, from simple flat-rate options to time-of-use and controlled load deals. Households in New South Wales, Queensland, Victoria, Tasmania and South Australia can pick from offers like 1st Saver, 1st Plus or RACT Saver, which often include pay-on-time or membership credits that help bring bills down without complicated conditions. Many customers appreciate that support is based locally, with a boutique-style approach that makes it easier to feel known rather than just processed through a big call centre. 1st Energy also gives customers the option to back renewable energy through specific plans, so it’s possible to save on power while aligning with environmental goals. Flexible billing (monthly or quarterly), multiple payment methods such as BPAY, direct debit and credit card, and a dedicated mobile app to track usage and manage accounts all add up to a provider that aims to make energy both more affordable and easier to stay in control of.
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