1st Energy Customer Reviews and Ratings in 2026
In 2026, 1st Energy has a rating of 4.7 out of 5 on Trustpilot. And it has a rating of 4.5 out of 5 on ProductReview. Reviews of 1st Energy by customers focused on their pricing, customer service and any issues or queries with billing or contracts. Along with our expert Selectra opinion, we have summarised their pros and cons to help you make the right choice when switching energy provider.
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What our energy expert has to say about 1st Energy
1st Energy enjoys generally positive feedback from customers who appreciate its competitive energy plans and transparent pricing. It is well-regarded for offering flexible options including standing offers and membership discounts tailored to residential users. Customers also value 1st Energy’s commitment to supporting renewable energy. On the downside, some customers have noted that plan complexity and limited presence outside Tasmania may affect convenience, and there are occasional mentions of billing and customer service wait times. Overall, 1st Energy is seen as a reliable choice for those seeking straightforward energy plans with sustainable options.
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Pros and cons of 1st Energy according to Selectra
Strengths of 1st Energy
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Weaknesses of 1st Energy
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What do customers have to say about 1st Energy on ProductReview, Trustpilot
The table below offers an overview of the average rating for 1st Energy based on customers opinions from popular review websites.
| Platform | Rating | Number of Reviews |
|---|---|---|
| ProductReview | 4.5 out of 5 | 885 |
| Trustpilot | 4.7 out of 5 | 372 |
81% of ProductReview of 1st Energy are positive reviews.
1st Energy stands out as a boutique Australian retailer that combines sharp pricing with a genuinely customer-focused approach, offering a wide mix of plans for homes and businesses across NSW, QLD, VIC, TAS, and SA, including options like 1st Saver, 1st Plus, and RACT Saver for Tasmanian members with bonus bill credits. Customers benefit from practical discounts for paying on time, clear usage and supply rates, and the ability to choose between simple single-rate tariffs, time-of-use options, and controlled load for hot water or heating, so they can match their plan to how they actually use power. The company also supports greener choices through dedicated products that back renewable energy, while keeping everyday tasks easy with multiple payment methods (including BPAY, direct debit and card), regular monthly billing and a mobile app to track usage and bills on the go. With Australian-based support and strong online review scores highlighting friendly, responsive service, 1st Energy appeals to people who want competitive deals, straightforward plans and a provider that feels more local and personal than the big incumbents.
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