Vodafone Contact and Customer Service Australia

Vodafone

Vodafone is one of the biggest mobile phone and broadband providers in Australia, providing customers with mobile phone and data-only plans, NBN connections, and ADSL broadband. If you're looking to become one of the 6 million people subscribed to Vodafone Australia, or you're already a customer and need a question or concern answered, continue reading below to find all the ways to contact Vodafone Australia including by phone, email, or by post.


Vodafone contact number & customer service

As one of the biggest telecommunications providers in the country, Vodafone Australia offers multiple ways to contact their customer service no matter what your question or concern might be. Vodafone customer service is available 24/7 and for most problems or questions, customers can use the 24/7 phone line to contact Vodafone Australia. Residential customers can contact Vodafone customer service by dialling 1555 from any Vodafone phone, or 1300 650 410 from any phone within Australia. This number will put you in contact with Vodafone sales team for all mobile and broadband help, as well as technical support

  • For customers looking to speak to someone about Vodafone Keep Talking Insurance, they can call 1800 371 713.
  • Vodafone business customers can call 135 888 for general support from a Vodafone phone, or dial 1300 111 111 for general Vodafone support for any Australian phone.

Contact Vodafone Australia from overseasCustomers can get in touch with Vodafone customer service overseas by dialling +61 426 320 000for general enquiries, technical support, roaming and data usage, and more

Call Vodafone Australia technical support

Vodafone technical support is available by dialing 1555 from any Vodafone phone. If you are unable to call from a Vodafone phone, you can dial 1300 650 410 from anywhere in Australia or +61 426 320 000 when overseas.

Residential customers can also request a callback from Vodafone technical support online.

Business Customer Technical SupportBusiness Customer? You can dial 135 888 for technical support through Vodafone

Vodafone email and mailing address

Vodafone does not offer an email address to reach them. However, they do provide a contact form, from which they will email you back. Customer service can also be reached by fax at 1300 100 515.

Vodafone Australia address
Vodafone postal address Vodafone head office
Vodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050
177 Pacific Hwy
North Sydney
NSW 2060 Australia

Vodafone Pay My Bill

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered. If you want to know your Vodafone balance, you can call 1527 from your Vodafone phone or 1300 650 145 from any phone.

Vodafone bill payment methods
Payment method How to pay
Direct debit You can set up and manage your direct debit information through your My Vodafone account. You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
Online Choose to pay with a credit or debit card either online or through your My Vodafone account
Pay by SMS After paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAY Contact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In person Pay in person at any Australia Post Office
Mail Send a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

If you’re facing financial difficulties, contact Vodafone as soon as possible to avoid a disconnection of service. Vodafone’s Collections Team, which handles financial hardship matters, is available weekdays from 8am to 8pm by calling 1300 650 405

How do I subscribe to a Vodafone Australia mobile phone plan or broadband service?

If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification. 

Subscribe to a Vodafone service
Subscription Service Phone Number Service hours
Subscribe to a Vodafone mobile plan 1300 100 515 Weekdays 8am to 10pm
Subscribe to a Vodafone broadband service 1300 801 122 Weekdays 8am to midnight

My Vodafone Australia account and login

My Vodafone account management services are available online or on the phone with the My Vodafone account app for Google Play store and from the App store. With My Vodafone account management, you can check your Vodafone balance and pay a Vodafone bill, manage your plan or prepaid Vodafone service, and manage your Vodafone NBN service.  

Vodafone complaints handling process

If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post. When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.

How to submit a complaint to Vodafone Australia
Complaint submission method Where to submit a complaint
From your Vodafone phone 1555
From any other phone 1300 650 410
Overseas phone +61426 320 000
Email support@vodafone.com.au
Online form Submit your complaint to Vodafone online
Fax 1300 308 869
Postal address Vodafone Customer Care
PO Box 2580
Kingston Delivery Centre
Kingston, TAS, 7050
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