Contact Vodafone Australia by Phone, Email, or by Post

Vodafone

Vodafone is one of the biggest mobile phone and broadband providers in Australia, providing customers with mobile phone and data-only plans, NBN connections, and ADSL broadband. If you're looking to become one of the 6 million people subscribed to Vodafone Australia, or you're already a customer and need a question or concern answered, continue reading below to find all the ways to contact Vodafone Australia including by phone, email, or by post.


Phone numbers to contact Vodafone Australia

As one of the biggest telecommunications providers in the country, Vodafone Australia offers multiple ways to contact their customer serviceno matter what your question or concern might be. Vodafone customer service is available 24/7 and for most problems or questions, customers can use the 24/7 phone line to contact Vodafone Australia. Residential customers can contact Vodafone customer service by dialling 1555 from any Vodafone phone, or 1300 650 410 from any phone within Australia. This number will put you in contact with Vodafone sales team for all mobile and broadband help, as well as technical support

  • For customers looking to speak to someone about Vodafone Keep Talking Insurance, they can call 1800 371 713.
  • Vodafone business customers can call 135 888 for general support from a Vodafone phone, or dial 1300 111 111 for general Vodafone support for any Australian phone.

Contact Vodafone Australia from overseasCustomers can get in touch with Vodafone customer service overseas by dialling +61 426 320 000for general enquiries, technical support, roaming and data usage, and more

Best time to call Vodafone Australia customer service

Vodafone customer care is available 24/7, but customers can expect wait times during peak weekday hours, for example midmorning. Vodafone does not offer customers a live chat support option, so if you need immediate service calling is the best option.

Vodafone Australia technical support

Vodafone technical support is available by dialing 1555 from any Vodafone phone. If you are unable to call from a Vodafone phone, you can dial 1300 650 410 from anywhere in Australia or +61 426 320 000 when overseas.

Residential customers can also request a callback from Vodafone technical support online.

Business Customer Technical SupportBusiness Customer? You can dial 135 888 for technical support through Vodafone

Email and postal address for Vodafone Australia

Vodafone does not offer an email address to reach them. However, they do provide a contact form, from which they will email you back. Customer service can also be reached by fax at 1300 100 515.

All post for Vodafone can be mailed to:

Vodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050

Vodafone’s head office is located at 177 Pacific Hwy, North Sydney NSW 2060, Australia.

Pay your Vodafone Australia bill

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered. If you want to know your account balance, you can call 1527 from your Vodafone phone or 1300 650 145 from any phone.

Vodafone bill payment methods
Payment method How to pay
Direct debit You can set up and manage your direct debit information through your My Vodafone account. You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
Online Choose to pay with a credit or debit card either online or through your My Vodafone accoun
Pay by SMS After paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAY Contact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In person Pay in person at any Australia Post Office
Mail Send a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

If you’re facing financial difficulties, contact Vodafone as soon as possible to avoid a disconnection of service. Vodafone’s Collections Team, which handles financial hardship matters, is available weekdays from 8am to 8pm by calling 1300 650 405

Subscribe to a mobile plan with Vodafone

Vodafone mobile sales team is available weekdays from 8am to midnight, and weekends 9am to midnight, by dialling 1300 100 515.

If you want to subscribe to a Vodafone mobile service you can do so online or over the phone. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification. 

Vodafone business customers can dial 1300 111 111 for all sales services.

Subscribe to a broadband service with Vodafone Australia

Residential customers looking to subscribe to Vodafone’s broadband service can call 1300 801 122 any day of the week between 8am-10pm.

If you want to subscribe to Vodafone broadband, you can sign up online or by phone.

If you’re a Vodafone business customer you can dial 1300 111 111 for all sales services.

Vodafone Australia onlineVodafone customers can download the My Vodafone app from the Google Play store and the App store

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