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Vodafone Contact and Customer Service Australia

Vodafone

Vodafone, one of the biggest mobile phone providers in Australia, offers the full spectrum of telecommunication services available; mobile phone plans with unlimited data, data-only mobile broadband plans, NBN connections, 4G home wireless as an NBN-alternative, and more. No matter if you’re already one of Vodafone's more than 6 million customers, or looking to join, keep reading below to find out how to contact Vodafone Australia for any question, concern, or query you might have.


Vodafone contact number and customer service

No matter if you want to contact Vodafone by phone, online or post, here are all the ways to get in touch with Vodafone customer service.

Vodafone phone number

Vodafone customer service is available 24/7, for customers to contact for sales, technical support, account help, and more. You can contact Vodafone customer service for free from your Vodafone mobile, by dialling 1555 or from any other phone in Australia by calling 1300 650 410. If you’re a Vodafone Australia customer overseas, you can call them with their overseas number +61 426 320 000.

Vodaofone customer care phone number
Vodafone mobile In Australia Overseas
1555 1300 650 410 +61 426 320 000

Not sure if Vodafone is calling you? You can check to see if that email, SMS, or missed call is actually from Vodafone customer service by searching all the email addresses and phone numbers Vodafone uses to contact their customers

Vodafone postal address and head office address

While Vodafone doesn’t have a direct email to reach their customer service. However, they do provide an online contact form, from which they will email you back. Customer service can also be reached by written post, or by fax sent to 1300 100 515

Vodafone Australia address
Vodafone postal address Vodafone head office
Vodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050
177 Pacific Hwy
North Sydney
NSW 2060 Australia

Vodafone tech support & Keep Talking Insurance

Vodafone tech support uses the same phone numbers as their sales and customer service team:

  • 1555 from any Vodafone mobile
  • 1300 650 410 from any other mobile or landline in Australia
  • +61 426 320 000 from overseas

If you’re a Vodafone customer with Vodafone Keep Talking Insurance, you can submit a claim either online, or by calling 1800 371 713 Monday to Friday, from 9am to 6pm.

My Vodafone login and account

All Vodafone customers have access to My Vodafone for any account and plan management they might need. Customers can log into My Vodafone either online, or through the My Vodafone app available from the Google Play store and from the App store

With My Vodafone, customers can:

  • Check data usage
  • Keep track of any international call minutes
  • Manage their plans including changing plans
  • Manage billing, view recent bills, and update or set up direct debit
  • Pay a Vodafone bill
  • Top up prepaid services
  • Manage NBN services including tracking and managing NBN installation and delivery

Customers can register for My Vodafone using their Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.

Vodafone billing and payments

Here you can find the ways to pay your Vodafone bills, or recharge your Vodafone prepaid services. If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.

Contact Vodafone financial assistance
Phone
Mon to Fri: 9am - 5pm
Email
1800 185 289 financial.hardship@vodafone.com.au

Vodafone Pay My Bill

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.

Vodafone bill payment methods
Payment method How to pay
Direct debit You can set up and manage your direct debit information through your My Vodafone account. You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
Online Choose to pay with a credit or debit card either online or through your My Vodafone account
Pay by SMS After paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAY Contact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In person Pay in person at any Australia Post Office
Mail Send a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

Vodafone recharge for prepaid plans

If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods, in different ways. Your best option is to recharge your Vodafone prepaid service directly online, or through My Vodafone, both pages which can be accessed even if you don’t have data. In addition, you can call or text 1511 from your Vodafone mobile phone, and follow the prompts.

If you want to recharge your prepaid Vodafone service, you can do so using:

  • Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
  • Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
  • Paypal throughMy Vodafone or Vodafone Express Recharge
  • Any available My Credit Balance through My Vodafone

Subscribe to Vodafone Australia mobile or broadband

If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.

Subscribe to a Vodafone service
Subscription Service Phone Number Service hours
Subscribe to a Vodafone mobile plan 1300 100 515 Weekdays 8am to 10pm
Subscribe to a Vodafone broadband service 1300 801 122 Weekdays 8am to midnight

Vodafone complaints handling process

If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post. When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.

How to submit a complaint to Vodafone Australia
Complaint submission method Where to submit a complaint
From your Vodafone phone 1555
From any other phone 1300 650 410
Overseas phone +61426 320 000
Email support@vodafone.com.au
Online form Submit your complaint to Vodafone online
Fax 1300 308 869
Postal address Vodafone Customer Care
PO Box 2580
Kingston Delivery Centre
Kingston, TAS, 7050
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