Vodafone Contact | Vodafone Number, My Vodafone & Customer Support

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Vodafone

The general Vodafone contact number is 1300 650 410. Looking for additional Vodafone contact information? We've got you covered. Below we break down all the different Vodafone contact methods including how to call Vodafone Australia, the main Vodafone numbers, and using the online live chat to reach a Vodafone customer care agent. Read on to discover all the different ways to contact Vodafone customer service for help with your queries.

Vodafone Contact Numbers & Vodafone Customer Care

Can't seem to find the Vodafone contact number anywhere? Have no fear, below we have put together a guide with all the Vodafone numbers you will ever need.

Vodafone Contact Numbers for Customer Care
Vodafone Contact MethodVodafone Contact Number
Compare Telecom Plans
with Selectra
Mon - Fri: 10am-7pm

1300 057 040

Free Call from Vodafone Mobile1555  (free call)
Main Vodafone Contact Number1300 650 410
Vodafone Contact Number (Abroad)+61 426 320 000
Number for Hearing Impaired CustomersUse the National Relay Service.
Vodafone: Ask Us Anything123
Vodafone Directory Assistance Number1223
Contact Vodafone Keep Talking Insurance1800 371 713


There are different Vodafone numbers depending on if you are calling from your Vodafone mobile phone or a landline. Below we explain which is the best Vodafone contact number for you.

Vodafone Contact Numbers Explained

Blue telephone

As we mentioned, the best Vodafone contact method for you will depend on what type of phone you are calling from.

For Vodafone Mobile customers, your best option is to call Vodafone for free from your mobile device at 1555, as using the normal phone number may cost you money depending on your phone plan.

For landline customers, the best Vodafone contact number, if you are calling Vodafone in Australia, is 1300 650 410.

Finally, if you are a customer of Vodafone Australia and you find yourself overseas, you can call Vodafone customer care on their international number at +61 426 320 000.

The Vodafone customer care department is available 24/7, and you can contact Vodafone customer care for help regarding the following topics:

  • Vodafone Sign-up
  • Vodafone Technical Support
  • Vodafone Account Help

Now that you have the main Vodafone contact numbers, Let's look at some other ways to contact Vodafone Australia!

Wondering if Vodafone contacted you? You can see the full list of numbers Vodafone Australia uses to contact their customers here, as well as their SMS numbers and company email addresses.

Other Vodafone Contact Methods: Live Chat & Address

Apart from calling Vodafone directly, there are other helpful Vodafone contact methods that you may want to explore.

  • Other Vodafone contact methods include:
  • Vodafone live chat
  • Writing to the Vodafone address
  • Sending a fax
  • Writing to a Vodafone email address

Vodafone Live Chat

If you don't enjoy waiting on hold for a Vodafone customer care representative to answer your call, you may prefer to contact Vodafone online via the Vodafone live chat feature which they call TOBi.

The Vodafone live chat is available 24/7 and can help you with many different tasks. TOBi can help you with:

  • Managing your My Vodafone account
  • Directing you to online Vodafone support pages
  • Putting you in contact with the Vodafone customer care team

You can access the Vodafone live chat by downloading the My Vodafone app which is available for free on Android and Apple devices.

Vodafone Address

Another alternative method for contacting Vodafone Australia is via a written letter. Below you will find the different Vodafone address options for mailing in a letter via post.

Vodafone Australia Contact Address
Vodafone LocationVodafone Address
Vodafone Postal AddressVodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050
Vodafone Head Office Address177 Pacific Hwy
North Sydney
NSW 2060 Australia

While it's no longer a common method of contact, you can contact Vodafone by fax if you like.

The Vodafone Customer service team can be reached by fax at 1300 100 515

Vodafone Contact By Department: Sales, Insurance, Complaints

Perhaps you have a more specific reason to contact Vodafone and need to be put through to a specific department. If that's the case, below we have detailed the most important Vodafone departments and how to contact each.

  • Below, we go over how to contact:
  • Vodafone sales for new subscriptions
  • Vodafone insurance to mobile phones
  • Vodafone complaints department

Contact Vodafone for New Subscriptions

If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone by contacting the Vodafone sales department. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.

Subscribe to a Vodafone Service
Subscription ServicePhone NumberService hours
Subscribe to a Vodafone mobile plan1300 100 515Monday to Friday: 8am to 10pm
Subscribe to a Vodafone broadband service1300 801 122Monday to Friday: 8am to midnight

Contact Vodafone Insurance

If you have mobile phone insurance through a Keep Talking Vodafone insurance plan, you may need to contact the customer support line to make a claim. Below we will explain how to submit a Vodafone insurance claim and what different methods you have for taking care of the insurance claim process.

There are two methods for contacting Vodafone insurance. You can submit a claim online or submit your claim using the Vodafone insurance number below.

Vodafone Insurance contact number: 1800 371 713, Open Monday to Friday, from 9am to 6pm.

Contact Vodafone Complaints Department

If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post.

When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.

How to Submit a Complaint to Vodafone Australia
Complaint Submission MethodWhere to Submit a Complaint
From your Vodafone phone1555
From any other phone1300 650 410
Overseas phone+61426 320 000
Email[email protected]
Online formSubmit your complaint to Vodafone online
Fax1300 308 869
Postal addressVodafone Customer Care
PO Box 2580
Kingston Delivery Centre
Kingston, TAS, 7050

Pay My Vodafone Bill & Vodafone Recharge

Below we explain how to pay your Vodafone bills and how to recharge your Vodafone prepaid plan. We also detail how to get help in case you cannot afford your bill due to financial difficulties. Read on to learn how.

Vodafone Pay My Bill

energy bills

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.

If you prefer calling, you can use the following Vodafone contact numbers to speak to a representative for help with paying your bill.

  • 1555 from any Vodafone mobile
  • 1300 650 410 from any other mobile or landline in Australia
  • +61 426 320 000 from overseas

If you would rather avoid having to call Vodafone, you can use the following methods to pay your Vodafone bill:

How to Pay Your Vodafone Bill
Payment MethodHow to Pay Your Vodafone Bill
Direct debitYou can set up and manage your direct debit information through your My Vodafone account.
You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
OnlineChoose to pay with a credit or debit card either online or through your My Vodafone account
Pay by SMSAfter paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAYContact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In personPay in person at any Australia Post Office
MailSend a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

Vodafone Recharge for Prepaid Plans

If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods. Your best option for your Vodafone recharge is doing it directly online or through My Vodafone. Both pages can be accessed even if you don’t have data.

In addition, you can contact Vodafone by call or text from your Vodafone mobile phone at 1511. Simply follow the prompts that you receive to carry out your Vodafone recharge.

Below you will find the different payment methods accepted for a Vodafone recharge:

  • Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
  • Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
  • Paypal through My Vodafone or Vodafone Express Recharge
  • Any available My Credit Balance through My Vodafone

Vodafone Contact for Financial Help

If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.

Vodafone Contact for Financial Assistance
Vodafone Contact MethodContact
Vodafone Phone Number1800 185 289
Vodafone Email[email protected]

My Vodafone Account & My Vodafone Login Online

If you are looking to manage your Vodafone account online, all Vodafone customers have access to the My Vodafone account management platform. My Vodafone is an online platform that helps you manage your Vodafone account digitally. Customers can log in to My Vodafone either online or through the My Vodafone app which is available for free on the Google Play store and the Apple App store

  • With My Vodafone account platform, you can:
  • Check data usage
  • Keep track of any international call minutes
  • Manage & change your Vodafone plans
  • View recent bills and update or establish a direct debit
  • Pay your Vodafone bill
  • Top up your prepaid phone
  • Manage your Vodafone NBN plans including tracking NBN installation and delivery

You can register for My Vodafone using your Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.

Contact Vodafone Frequently Asked Questions

How Do I Contact Vodafone Outside Australia?

If you are outside Australia and need to get in touch with Vodafone, you can contact the Vodafone customer service team by calling their international number at +61 426 320 000.

How Do I Contact Vodafone AU?

The best way to contact Vodafone, if you are calling Vodafone from within Australia, is calling their customer support number at 1300 650 410. If you find yourself overseas, you can call Vodafone customer care on their international number at +61 426 320 000. Below are some of the many ways that you can contact Vodafone:

  • Get in touch through the Vodafone Live chat, which is available 24/7 in the My Vodafone app or on their website.
  • Submit the Vodafone online form you can fill out for non-urgent requests and Vodafone customer service will get back to you as soon as possible.
  • Send an email to the Vodafone email address at [email protected]. Their customer service team will get back to you via email or phone.
  • Lastly, customers can send a letter to: Vodafone Customer Care, PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.

Does Vodafone Have an App?

Yes, regardless of your plan, Vodafone offers a mobile app that makes account management simple. Utilize it to monitor your data usage, pay bills, check your credit, and receive special offers and discounts. Although the app can be downloaded for free from the App Store, there are download fees. You can download the app even if you don't have a Vodafone plan; however, data fees will apply based on your plan rate. Please note that there are international roaming fees when using the app from abroad.