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Activ8me Phone Plans

Activ8me offers two different types of phone plan options for their customer: VoIP phone services and home phone plans. Keep on reading below to learn how to purchase the home phone plan or bundle the VoIP service with your Activ8me broadband plan

Activ8me VoIP Plans

Activ8me VoIP plans allow you to make and receive calls while enjoying cheaper call rates by bypassing the traditional copper phone network. You can enhance your broadband service with VoIP call features, requiring your own telephone handset for operation Available to eligible service areas, all plans include line rental and Australian-based phone support with a minimum term of 30 days. You can choose between PSTN, a voice service delivered via analogue copper line, or VoIP, a voice service delivered over internet protocol. If you want to keep an existing phone number, it will cost a one-time $30 fee.

Get $50 for Referring a Friend to Activ8meCustomers can get $50 for every friend that they refer to Activ8me.

Activ8me Home Phone Plans

Activ8me offers two home phone plans, which are a traditional copper landline service that operates on Telstra's existing copper network to deliver the same quality service to Activ8me customers. The phone service is only available to customers in eligible service areas that Activ8me can service and you are required to have your own telephone handset to operate the service. All plans include line rental and Australian-based phone support. The minimum term for each home phone plan is 30 Days.

Below you can see all of the home phone plans that Activ8me offers:

Activ8me Login

Activ8me offers a convenient and easy online account where you can manage everything related to your account and Activ8me plans. When you sign up for an Activ8me plan, you will recieve a customer number and create an account password. This is all you need to access your Activ8me login.

With your Activ8me login, you can do all of the following:

• Manage your Activ8me account
• Track your Activ8me usage
• Pay your bills
• Change your Activ8me plan
• Contact Activ8me customer service

Activ8me Complaints

If you have an issue or problem to report with your Activ8me product or plan, you can easily get in touch with Activ8me customer service by calling 1300 222 825. You can also submit a formal request by filling out the online complaint form on their website. The form will ask for your name, customer number, phone, email address, the type of complaint and require that you describe your issue. Activ8me aims to get back to customers who fill out this form within 2 business days.

If you wish to contact Activ8me regarding a complaint via mail, you can send them a letter to their postal address below:

Activ8me Customer Care Centre
Complaints Department
279 Dundas Street
Preston Vic 3072
Australia

Customers can also fax their complaint to Activ8me at 03 9484 3875. Lastly, customers can send an email to the Activ8me complaints address at [email protected]. If you send an email or a letter by post, Activ8me will aim to provide you with a verbal or written response within 2 working days of receiving the complaint.

After they acknowledge your request, Activ8me will perform the initial investigation of your case. They aim to provide a resolution to your complaint within 15 working days of receipt. Once you confirm that you are satisfied with the proposed resolution, they aim to implement such changes within 10 working days.

Activ8me Locations

If you need to make a visit in person, the Activ8me head office is located at:

Activ8me Head Office
279 Dundas Street
Preston Vic 3072
Australia

For written correspondence such as complaints, Activ8me reviews or submitting written forms, you can contact Activ8me via post at:

Activ8me Customer Care Centre
Complaints Department
279 Dundas Street
Preston Vic 3072
Australia

Finally, Activ8me has a warehouse address that they use for the shipment and delivery of packages to customers:

Activ8me Warehouse For Packages & Large Deliveries
279 Dundas Street
Preston Vic 3072
Australia

Activ8me Pay My Bill

With Activ8me, you will receive your bill monthly to the email address that you have on file. The billing period starts the moment that you purchase a plan and your service is activated. To pay your Activ8me bill, you have several options - which we have outlined below:

• By Phone with a Credit Card
• Online via Your Activ8me Login
• Via Mail

Paying your Activ8me bill is a very simple and easy process, but if you have any questions, you can contact the Activ8me customer service team at 13 22 88.

Contact Activ8me

If you’re looking to contact Activ8me customer service team, your best bet is to call them directly at 13 22 88. For additional contact methods, check out the table below for all the Activ8me contact options:

Cancel Activ8me

Since Activ8me internet plans come with no lock-in contract, you’re free to cancel your service at any time. To cancel your phone, satellite, OptiComm or NBN plan, simply contact Activ8me customer service via phone, or cancel your service in your online login account.

Activ8me Reviews

In our research into Activ8me reviews across the web, there seems to be mixed feelings about Activ8me.

 On TrustPilot, for example, customers who leave Activ8me reviews give the telecom company 3.3 out of 5 stars.

 On the other hand, ProductReview customers reviewing Activ8me give them only 2.9 out of 5 stars.

There is obviously some disparity between Activ8me reviews so let's take a deeper look at what customers have to say.

Customers who review Activ8me favourably often state that their service is very reliable and consistent, often mentioning they are happy to have unlimited data.

Mary King, an Activ8me customer on ProductReview, says:

This is such a step up from what we had before. No more getting up at 1 o'clock in the morning to download a game or limiting yourself to one game a month. Speed is amazing most of the time and is only limited during high usage times. Have been with Activ8 for many years the service is alway excellent. Can't recommend highly enough.

Customers who review Activ8me unfavourably cite a few different reasons. The most common Activ8me complaints are:

• Time to get connection is absurdly long
• Long wait time at the call centre
• Internet speeds decline over time

Energyflowmedia shares their experience in an Activ8me review:

Do not sign up with Activ8me. Look for a better provider! I have been with this company for about 2 years. It used to be great. Now it is really bad. If you look at the good reviews they are all from 6 months ago and before that. All of the recent reviews report poor/ non existent customer service. I am experiencing the same. I am having problems with my Internet service and the company does not answer their phones. No way to get help when you need it. Stay away from this company! Use a different one.